Cons: "Better choice of movies and classical music"
Pros: "Everything was excellent on this flight."
Cons: "Maybe the food menu? But it wasn't bad."
Pros: "Crew was great, seating comfortable."
Pros: "The food was great and the crew was very friendly."
Cons: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Pros: "Cabin cleanliness isgood"
Cons: "Food is bad"
Pros: "The crew was friendly and polite."
Cons: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."
Cons: "Pleasant overall experience"
Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Pros: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Pros: "Missed this flight because the first one was late"
Pros: "The attendants were great. Flight was clean and nice."
Cons: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Cons: "The flight was delayed 30 minutes. Not once did we hear an apology. They also changed the gate on us last minute and didn’t communicate. We discovered accidentally"
Cons: "Boarding terrible just one mass confusion, Flight was one hr.late as of today I am still missing my 4 pcs of luggage."
Pros: "My own seat had ample legroom, good crew."
Cons: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."
Pros: "Captain kept us informed regarding takeoff"
Cons: "Sitting too long"
Pros: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Pros: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Cons: "Not on time at all. Toooooo late boarding"
Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Pros: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Cons: "The legroom in economy is just as bad as you would expect."
Cons: "space at my feet"
Pros: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"
Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Pros: "Fast journey despite a short delay it arrived on time."
Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Pros: "Tried hard but cannot recollect one thing that was better than average."
Cons: "Not even a smile from the purser and one other crew member on the Swedish leg. The captain hurriedly "explained", no one understood him, why we were so delayed, but he did not apologize! Zurich airport has no charging sockets! (Ancient) All of terminal A has not a single one! No one supervised the loading passengers not to interfere with those passing by. It was a complete mess. We took off 50 minutes late from Zurich, with no apparent reason. Worst in years for me. We sat in the plane for 30 minutes and were not offered even water. Big fail! (btw, I am unusually so critical)."
Pros: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Cons: "Nothing to complain about"
Cons: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Pros: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Cons: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."
Pros: "Friendly crew, decent meal, and above-average entertainment systems"
Cons: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Pros: "nice and efficient crew. seats had good space for flight"
Cons: "no entertainment."
Pros: "The seat, the airport, the service"
Cons: "The tight connection"
Pros: "Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes."
Cons: "Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again."
Pros: "Everything except the earphones was great"
Cons: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Pros: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."
Cons: "The plane was old and the bathroom was really dirty"
Pros: "Food, entertainment, attentive staff"
Cons: "plane was delayed"
Pros: "Everything went smoothly on our flight from Naples to Zurich. The flight attendants made all the difference. We would fly Swiss Air again."
Pros: "Seats we well spaced and comfortable. Crew was attentive."
Cons: "Nothing notable. It is a fairly short plane ride so was not expecting any entertainment."
Cons: "Several flights to US were leaving from the gates in the same wing of the terminal. A separate US passport control hurdle was set up there as an additional step prior to the boarding. The lines were long and barely moved when I joined about 40 min before my departure time. The security guy who handled the lines refused to let me through without waiting in the line. I was pretty stressed that I won't make it in time. Eventually it was all fine, people were picked up from the line by crew members of the flights that were about to leave. And when I eventually got throught, the flight did wait for about 15-20 min for the connecting passengers that were late. Having a clear communication at that US passport control line near the gate would make my flight connection and boarding process much less stressful."
Pros: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Cons: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."
Pros: "The best trip to Europe I have had. Good food, great staff. Much better than the domestic airlines I have been on in the past several years!"
Pros: "Almost everything was good. Crew was friendly and courteous."
Pros: "Quick and courteous service"
Cons: "The fact that Swiss air didn't put me on a stand bye flight after I missed my Barcelona to Zurich flight because I was at the wrong gate was no professional of Swiss airlines! They gave me no help at the airport and I was forced to pay $1,200 for a new flight home."
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Pros: "The crew was very kind"
Cons: "Still don’t have my luggage yet"
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Cons: "Flight got delayed 30 minutes"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Cons: "There was no wifi on flight"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "Delays, took my hand luggage into the hold,"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Cons: "You are almost always late!"
Cons: "Flight departed 35 minutes late"
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "Good flights. Good prices."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pros: "great choice of entertainment content, friendly crew"
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
This itineray had to be cancelled as the connection time in Paris was only 55 min which is below the 90 min required by Paris airport. Nether Chat deal/Kayak, nor Gulf air nor American Air picked on that. I called American Air for unrelated question was then told that boarding would be denied due to the short connection time. This should have been an automatic notification from Chat deal/ Kayak or Gulf air and itinery cancelled. What is the point of inconveniencing the passenger?? The return has still not be refunded. Shame on Gulf Air, very poor customer service for an airline that has so good flight crew!
Few people on the plane - Was great! The plane was late to board and over an hour late to arrive. They said it was airport control. How can these things not be booked it advance? Very frustrating!
Pros: "Loaded passengers quickly with so many issues at the airport"
Cons: "No thought to seating and how they change and scatter families in different places not too far from each other. Plus seats were confirmed."
Pros: "Pleasant and efficient crew made a middle of the night flight (01.00 - 05.30) quite bearable! Food good too."
Pros: "Airplane very comfortable"
Pros: "New & clean aircraft"
Cons: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
Pros: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
Cons: "Need better food"
Pros: "On time flight Good services New aircraft"
Cons: "the bouth"
Cons: "There is no Priority for business class"
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Cons: "Have to wait along time to get the tickets of the connection"
Cons: "Bahrain airport"
Pros: "Crew were very friendly, aircraft were very comfortable compared to other economic airway companies"
Cons: "Bahrain airport,"
Pros: "New Dreamliner. Business Class very comfortable. Onboard chef very attentive."
Cons: "IFE very limited, so take a good book!"
Cons: "Was not a fan of the breakfast offered."
Pros: "Boarding was easy and no delay in departure"
Cons: "The video sound wasn’t working in the return flight from Beirut to Bahrain"
Pros: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
Cons: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."
Pros: "Crew .. warm food .. the pillows already on seats .. coffee is lovely .."
Cons: "Smells .. sick peoples must learn how to cover there mouth .. Lots reasons of infection .. must clear the bad smell .. Should add spider solitaire at AirGames list .."
Cons: "No communication with passengers about flight delay and subsequent change. We were told the plane would wait for us, but found out they had left with half the flight being left stranded. Awesome."
Pros: "fast boarding, got the luggage quickly."
Pros: "Speed of the boarding pass counters. And the price."
Cons: "The plane seats are really bad"
Pros: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."
Pros: "They delivered as requested"
Cons: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
Pros: "Bording was ok."
Cons: "Too much security checks"
Pros: "In general, good and clean."
Pros: "Nice crew and good service"
Pros: "Food is always a plus (especially compared to the US flights, where hardly anything but a salty snack and a drink are included with the flight)."
Cons: "I was confused about which check in counter to go to - I purchased my ticket through Oman Air, but they could not find my reservation at the check in counter.... they suggested going to the Gulf Air counter, where I was able to successfully check in."
Pros: "The flight attendants were very polite, service was great. The plane was very clean and movie selection was good as well. Lots of leg room as well, I enjoyed my flight."
Pros: "Gap between both flights was tight.But very helpful ground crew & flight crew"
Cons: "The journey was too short to give any proper rating"
Pros: "i like the smile of the staff"
Pros: "Not much."
Cons: "Buses took ages when boarding and disembarking."
Pros: "Nothing at all"
Cons: "Attitude of staff at Gulf Air in Manama is rough and don't extend any assistance. Flights delay is very common.....too bad. Will never ever choose this poor Airline again."
Pros: "Flight delayed and no info given while waiting at the gate"
Pros: "Crew and seats"
Cons: "Boarding delayed 1 hour and 1/2"
Cons: "The flight delayed for more than two our. I bought another ticket (one way) to manamah with Oman Air for $230. I called gulfair to refund the ticket but they asked me to contact Kayak. Please do the nessasry Regards Fahad"
Pros: "Great staff and service. Non-pretentious unlike other tegional carriers!"
Pros: "The food is horrible."
Pros: "Crew and boarding crew and plane crew were great."
Cons: "Flight was delayed for an hourl plus. Spent more time in airport than in air."
Pros: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"
Cons: "Flight was overbooked and I was forced to delay 24hrs for the next available seat."
Pros: "I really liked the crew treatment, they were polite and we well served by them ."
Cons: "The long queue infront Gulf air check in desk in the airport! People who came early that had to wait for a long time to have their boarding pass! I think increasing the number of employers in that area will be a great idea ."
Cons: "Although I do not have small children, I think it would be helpful to allow people traveling with small children to board a few minutes ahead of everyone else."
Pros: "The security check was horribly handled. There was a chance for missing the flight."
Pros: "I Had best filght gulf air"
Cons: "I dont have visa but i have best experiance in your country"
Cons: "The in flight movies were outdated and not a good selection at all"
Long lines to check in at 5 am on October 22 and no nowhere to sit at Izmir airport waiting for the Munich bound flight ticket check in to open.
They literally destroyed our luggage, 3 out of 4 wheels broke, the luggage had some sort of oil (smelled like olive oil) all over the luggage and even damaged some of the items inside (as the luggage cracked everywhere this oily substance got in).
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Pros: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Pros: "Nice seats, clean spacious airport, nice crew"
Cons: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Pros: "Departure and arrival were right on time."
Cons: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Cons: "One hour delay and baggage retrieval also took one hour"
Pros: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Cons: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Cons: "We had were more than 3 hours late"
Pros: "Comfortable and spacious seat allowed me to slee most of the flight!"
Pros: "Nice crews. Flight was on time"
Cons: "There is no instant noodle as in Suncafe (menu)"
Pros: "smooth check in and boarding"
Pros: "I like the competative rates and on time schedule."
Cons: "Lost my luggages"
Pros: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Cons: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Pros: "Short wait"
Cons: "Not enough leg room"
Pros: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Pros: "The employee were professional and nice. Every thing went smooth"
Pros: "Mostly everything was fine with the flight"
Cons: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Pros: "The lounge"
Cons: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Pros: "Fast amd easy flight"
Pros: "Quik flight"
Cons: "The fiod I requested from the menue was not available"
Cons: "Very bad transfer arriving from Istanbul at Antalya."
Cons: "Very bad transfer arriving from Istanbul at Antalya."
Pros: "Wonderful flight. Everything was Handled well by flight staff"
Cons: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Pros: "We got where we were going safely"
Cons: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Cons: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Pros: "Staff was nice"
Cons: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
Pros: "Cost was reasonable."
Cons: "Often it has delays."
Cons: "Delayed 35 minutes"
Pros: "Good flight overall and crew good"
Cons: "Left half hour late otherwise satisfied"
Pros: "customer service in general.."
Pros: "Plane was veryClean. On time. Staff were very frindly"
Pros: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
Pros: "efficient boarding"
Cons: "seat a bit worn out. luckily it was a short flight"
Pros: "Everything perfect I Like the sun express"
Pros: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Cons: "the chairs are very uncomfortable for a early morning flight.. do not recline. i am not big at all.. im 154cm and 60 kg.. the chairs killled my back and next... i just wanted to sleep."
Cons: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Pros: "The meals we ordered were tasty and the leather seats and leg room are fair enough"
Cons: "Boarding is sooooo slow Entertainment facilities did not exist"
Pros: "The crew was good and smart"
Cons: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Pros: "The price"
Cons: "Screens or just at least free water or drink"
Pros: "No different than other airlines as far as airplane goes. Crew was OK."
Cons: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Pros: "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
Cons: "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."
Pros: "Really easy experience - friendly, organized, on time and a great price!"
Pros: "Nice and fast plane ride."
Pros: "Cheap price with basic seats but all in good order and plenty of leg room"
Cons: "The check in processes was very very slow"
Pros: "I may never travel with this airline"
Cons: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Cons: "seats are not comfortable at all"
Pros: "I liked that it's first and last time"
Pros: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Cons: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Pros: "Everything was smooth from boarding to landing."
Pros: "Flight timing was good"
Cons: "Boarding was a bit complicated"
Pros: "The price"
Cons: "The mass"
Pros: "The worst airport ever"
Cons: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Pros: "Not much"
Cons: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Pros: "I like to travel always travel with KAKA"
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Pros: "Crew was nice Price was good Food was good but expensive"
Cons: "Beverage was not there not even soft drink or water Boarding was not okay it took us 10 minuets standing in airplane shuttle to Big long lan to reach boarding desk Expensive food to buy"
Pros: "Professional crew paying fit"
Cons: "Paying for drinks"
Pros: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Cons: "Late boarding for unknown reason."
Cons: "No AC in both aircrafts!"
Cons: "Old plane"
Pros: "As long as they are reverting a cheap ticket then the service is good"
Pros: "The aircraft chair are comfortable"
Cons: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Pros: "Way and take two taxi Please write in the mail In big laters the terminal"
Pros: "Staff is excellent, they bumped me to an earlier flight when they saw that I was early. Second time flying with Pegasus. Keep up the good work."
Pros: "Arrived 30 mins earlier"
Cons: "Nothing to dislike"
Pros: "Firstly, Overbuggage limits were put into practice with a mindset of just to f* the customers and consequently almost every single passenger has to end up paying at such overated fees that were equal to a level of a business ticket of any well known first class airline company.I , myself, had to pay 450£ in total for the ticket , just because of 34 kg of a luggage weight though 20 kg of this amount was included in the ticket. Sirs, if you really will only take this complaint as just to watch and say that this was a company policy then i will definetly never choose your services either again.Also, from the bottom of my heart, i will never feel tired to share and spead around this nasty experience of mine on each and every social media occasion , when i will have a word to say. Within only one flight on that day ,the total buggage revenue of the company was equal to a sum of 23,000 £ in total, despite the plane was ridiculously abit bigger than a small box. Sirs, Pls rethink over what i said. This is far beyond to accept and fit into any int'l trade rules.17£ fee for 1 kg !?? Best Regards"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Cons: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Cons: "I want to make change flight but they where not helpful"
Pros: "Comfortable seats and very clean."
Pros: "plane was clean and staff was good"
Cons: "the plane was late due to changing of a tire on the plane while we were on board, then having to wait for another departure slot"
Pros: "Was first to check-in and received exit-row seat with its extra leg-room."
Cons: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Cons: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."
Cons: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
Pros: "Delay for one 1.15 hours causes losing our connection in Istanbol,resulting waiting for another 7 hours to catch next flight.."
Cons: "Respect your flights and people time.."
Pros: "Delay in Kuwait Airport for 1,15 hours,caused missing our connection in Istanbol Airport to Trabzon and a delay of 7 hours.."
Cons: "Flight was delayed over an hour sitting on plane. Flight attendants were rude."
Pros: "Nothing at all. They're crooks."