Absolutely inadequate transfer at Munich airport. Lufthansa sold a ticket for a flight with 45 mins transfer, and your connecting flight is actually in a different terminal. In order to get to that terminal you need to walk 10 mins to a train station, take a train, and then go through passport control. All this in less than 45 mins (deduct 20 mins for boarding)? Madness.
That was a serious deicing job!
Food service could be better.
Our luggage was left behind alongside many others who’d transferred from another Lufthansa flight.
2nd meal is inedible for Americans.
Easier website to navigate
The airport and Luftanza were understaffed. It was slow going.
Climbing stairs was a tedious and tiering transition between flights
The seats seemed much closer together on this plane. I felt much more cramped than other journeys in coach. Other passengers around me who are taller or bigger had even even more trouble.
Pros: "Loved this flight, crew was amazing!"
Pros: "The crew was good."
Cons: "Poor planning on having the connection in terminals far apart from each other."
Pros: "Seats were comfortable, service efficient, entertainment good"
Cons: "When cleaning the dishes away an attendant dropped several trays by my seat, then didn't clean very much, so for the rest of the long flight people were smearing pasta remains on the carpet and my neighbours and I were hopping about trying to avoid the mess."
Pros: "Flew Business Class with miles program (United). Lufthansa always gives good basic flight experience. Watched two movies so saved some time at home. Lounges are getting better every time I fly. They are especially good, understandably, in Frankfurt."
Cons: "Nada. They get the job done."
Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Pros: "The crew on the aircraft were polite and food was satisfying"
Cons: "The agent checking me in with my friend was awful. And the agent to collect payment for my luggage read all of my debit card information out loud several times in front of a room full of people. Outraged"
Pros: "The crew was great and the snacks provided were delicious!"
Cons: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Pros: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Cons: "Flight was over an hour late and no compensation from the airlines."
Pros: "Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class."
Cons: "Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight."
Pros: "Friendly staff!!!"
Cons: "All good!!"
Pros: "Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy."
Pros: "The staff was professional and friendly"
Cons: "The seats were too close to the row in front of them. I've taken 12 flights from the USA to Europe since 1990 and the two I've taken on Lufthansa this month were horrible! Airplane food is always bad...who cares. But being trapped in uncomfortable seats with no room to shift your position for a six plus hour flight is inhumane! My son is 6'2" and his knees were literally against the back of the chair in front of him, luckily my daughter was in that seat so she didn't recline it on his knees. My back was killing me in the first hour (I'm only 5'2") my 13 year old daughter complained that her back was killing her by the end of the flight. I've never flown Lufthansa before and will never again!"
Cons: "It seems like my gluten free meal request did not go through. But I must admit it, It could also be my fault"
Pros: "Welcoming from the crew"
Cons: "Take off was very scared"
Cons: "40min delay due to airport staffing issues (as we were told)"
Pros: "Exit row, very nice to have a little extra legroom. Baggage checked through from LAX to Dresden was sooo convenient."
Cons: "Bus from terminal to aircraft is not optimal."
Pros: "The crew was the most accommodating I’ve ever had and I was in the basic economy seating. The food was better, pls es more comfortable, and entertainment far more advanced."
Pros: "The wellcoming on board."
Cons: "The Long bus drive from the Airport building to the aitcraft."
Cons: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Cons: "Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later."
Cons: "Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day."
Pros: "They made the experience enjoyable easy and I made me feel special"
Pros: "Announcements made about delay"
Pros: "The sandwich was ok. Flight attendant was just fine as well."
Cons: "The plane was delayed for no apparent or known reason. Took forever to board and then we missed our connecting flight. I have no need to fly Luthansa again. Get what you pay for with bottom of the barrel airlines I guess."
Cons: "The seats were absolutely uncomfortable"
Pros: "I liked the plane and the crew, that was it. The plane was 3 deep on both sides with an abundance of space for a aircraft of its class."
Cons: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Pros: "Just a normal trip"
Cons: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"
Pros: "Comfortable, timely and pleasant overall."
Cons: "Seating space too narrow"
Pros: "This was a short haul flight, it didn't have an entertainment system, just plain seats."
Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Cons: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."
Pros: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"
Pros: "Food snacks were awful."
Pros: "The flight was on time enough that I comfortably got to my connecting flight. It was still late and some other passengers were anxious they wouldn't get theirs. The crew was nice."
Cons: "Business class seats were regular seats with the middle seat unused. The "meal" on this early flight (had to leave the house around 4:30am to get to it) was light. I'm glad I had the time to stop at the business lounge first. I don't recall any entertainment system, which isn't a big issue on this short flight."
Pros: "- Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice."
Cons: "- We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight...."
Pros: "Overall a pretty good flight."
Cons: "The in-flight wasn't working, so no movies on a nine hour flight."
Cons: "I could not obtain in Frankfurt airport a boarding pass of my connection from Rio to Santiago"
Pros: "Initially things were smooth. Boarding was on time."
Cons: "But then they deboarded the plane and everything went south fast. They didn't tell us what was happening or where to go or what to do. Instead we were directed to different service centers. We were told conflicting things. Sometimes they told us to exit the airport through passport control, but without any information on what to do next. They reopened the terminal but then redirected us to a service center. That center was overloaded and we ended up waiting in line for service/information for the entire day. Once I was near the service center they dissipated the line. They told us there was another service center in a different part of the airport and that this one we have waited for was closing. We went there and it was also closed instead they had beds without blankets or pillows limit the halls. Alia we were in line for hours before they offered any water or food. Food was really late. Information was the problem here. We were not told what we should do except to check with the service center. Eventually a few of us tried to get through passport control and check the service center out front. This worked much better. I was able to get a hotel and a standby ticket. That flight went much better but getting that far was a mess."
Pros: "Worst flight experience EVER"
Cons: "Still have not found our lost bags"