Cons: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Pros: "Brilliantly safety-conscious crew but very personable."
Cons: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Pros: "Crew are efficient and friendly"
Cons: "Portion of food could have been slightly bigger"
Pros: "Good meal"
Cons: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
Pros: "Lovely people. Lovely service. Good food."
Pros: "Great services"
Cons: "Great seat and smooth flight"
Cons: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Cons: "An hour delay for no expressed reason is not acceptable."
Pros: "I'm very justifying for the flight."
Pros: "On-time departure and arrival."
Cons: "Nothing to complain about."
Pros: "Airfare was reasonably priced."
Cons: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Cons: "Getting our bags took a long time"
Pros: "Services"
Cons: "Non"
Pros: "Easy to book, travel and get around with."
Cons: "The on board snack isn’t great."
Pros: "The relaxed atmosphere and attentiveness of the flight attendants"
Cons: "The distance of the terminal to the aircraft"
Pros: "Friendly staff overall good experience."
Cons: "Only issue is there is no alchohol on these flights."
Pros: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Cons: "Vegetarian food option"
Pros: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Cons: "Loved everything"
Pros: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Cons: "None."
Pros: "Service"
Cons: "Delay"
Pros: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Cons: "Nothing."
Pros: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
Cons: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
Pros: "We arrived safely"
Cons: "They kept canceling flights. Bad service would not fly again."
Pros: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Cons: "No entetainment, food just a pretty untasty sandwich"
Cons: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
Cons: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
Pros: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Cons: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Cons: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
Pros: "Ground and in flight service, food, aircraft"
Pros: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Cons: "Nothing that I can think of."
Pros: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
Cons: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
Pros: "Food is good for a short flight. The crew were professional."
Cons: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
Pros: "Good flight, reasonable price"
Cons: "Nothing"
Pros: "Everything was first rate and efficient"
Cons: "Nothjng"
Pros: "Great flight. On time. The crew was polite and professional. Nice experience."
Pros: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Cons: "Food was with meat."
Pros: "Such an amazing experience! From start to finish!"
Pros: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Pros: "New and comfortable plane."
Cons: "Last call came much earlier than described at check in"
Pros: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
Pros: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Pros: "The staff and service were friendly and excellent. Flight was fast and efficient."
Cons: "I can’t think of anything."
Pros: "Uniforms"
Cons: "Staff was rude"
Pros: "Everything.."
Cons: "Was a short flight. It was all well done."
Pros: "The price is a big factor, all the rest was very good"
Cons: "Nothing"
Pros: "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
Cons: "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
Pros: "Very good quick smooth flight. On time departure and arrival"
Pros: "Staff were so friendly!!"
Pros: "Sweet and professional staff"
Pros: "Nothing!!!!!!!"
Cons: "The flight did not happen!!!!"
Pros: "Nothing!"
Cons: "Be on schedule."
Pros: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Pros: "Good food, good service, comfy plane!"
Pros: "Nice comfortable flight, food was good"
Pros: "Nice crew, empty flight."
Cons: "Took off 26 mins late w no explanation."
Pros: "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
Cons: "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
Pros: "On time and lots of room with plane about 30% full."
Cons: "Good poor."
Pros: "Wonderful service, great food, helpful, on time! A+ airline!!"
Cons: "Nothing"
Pros: "Service, entertainment, food, beverageS, took of perfectly on time and landed 15 min before the schedule time"
Cons: "Old (A319) and dirty (outside) plane"
Pros: "The flight arrived at destination prior to schedule time."
Cons: "Average to pour Old airplane Flight attendants were busy taking care of themselves Equipment/entertainment was nonexistent"
Pros: "Full service (with meal) on 1 hour flight!"
Pros: "Good friendly staff. Very nice lounge. Clean and comfortable"
Pros: "Crew was pleasant. Aircraft was clean. Hot meal on short (1 hour) flight was a pleasant surprise."
Cons: "Bangkok terminal is a real greenhouse. It can be quite hot. Few food options in terminal; it is all (upscale) shopping. Boarding delayed 30 minutes without any announcements. Seat pitch is shortest I have ever seen. Tall people (>6') would not be comfortable in economy class."
Pros: "Flight is comfortable"
Cons: "They changed the gate and they were too far. Took a while to go back. No proper information"
Pros: "Food ok"
Cons: "I wish all airlines would board from rear to front. So much more efficient."
Cons: "Exhorbitant overweight baggage charges. For a total of 4kg over, I paid 2000 baht. Also the security check at DonMuang airport is completely over the top...much harsher that any security anywhere I’ve flown"
Pros: "Ontime, friendly service. good boarding."
Cons: "I missed my flight because of kayak."
Pros: "Easy boarding, on time, and friendly crew."
Pros: "Pretty smooth flight, nice and helpful staff"
Cons: "Flight was delayed by almost an hour"
Pros: "."
Cons: "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
Pros: "Cabin crew"
Cons: "Flight delay"
Pros: "Fantastic service, quick and friendly. Meals on each flight."
Pros: "Not much!"
Cons: "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
Pros: "I think I missed the potential love connection my stewardess."
Cons: "We were held up in bangkok many hours and it was unclear that I could have been waiting in the lounge with wifi- the staff did not communicate clearly and the postings about the delay was unclear and confusing I was frustrated and angered. Also arriving so late made the transport into krabi more expensive- I felt the airline was responsible."
Cons: "Apart from delays it was a fine flight that got me to my destination safely"
Cons: "Why was it late ? Almost no people"
Pros: "No hassle. Organized."
Pros: "It's possible to choose the meal"
Cons: "The plane looks a bit old."
Pros: "Great staff, on Time And quick luggage."
Cons: "Food could have Been better..!"
Pros: "Service mind staffs"
Pros: "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!"
Cons: "-"
Pros: "Free lounge is great"
Pros: "Separate bus for premium cabin passengers to take us from the terminal to the plane."
Cons: "Seats were economy seats with no center passenger. Likewise, the legroom was the same as economy's."
They cancelled my flight and never notified me. I needed to pay another airline for a ticket so I could catch my next flight. Which was 3x the price!!!!
If you need to check luggage, make sure you buy the allowance upfront via their official website. Otherwise a bag will cost you more than the airfare.
Middle seat after specifically asked for isle many times. There was a lot of room left. Passenger next to me complaining that she couldn’t sleep because I bumped into her. I’m a 6.5 guy what the hell am I going to do there?
The flight boarding was very early and the flight arrived ahead of schedule.
Very bad experience all around
No food or entertainment on this one hour flight. Crew were very nice as always!
Great flight between Bangkok, and Phuket.
Service before boarding, boarding staff made me buy another return ticket as my Evisa was processing, when I landed my visa was already delivered as I new it would be, wasted money because this arrogant self important b wanted to show her authority
Cons: "Least leg room of any flight I've ever taken."
Cons: "Not much leg room. Make sure they seat your party members together at check-in."
Pros: "Great service, on schedule. The only flight to CNX. I am so happy they got me to CNX."
Pros: "Had trouble with Vietjet charging me additional money for a flight change that didn’t go through on their website. Tried to explain it to them at the airport and they didn’t understand. Tried contacting them on their website and still didn’t understand how to fix it."
Cons: "Better policies and a website that works when changing/booking flights"
Cons: "The fees for checked baggage were not clear and they did not state them at all and trying to purchase a checked baggage was impossible to do and frustrating. I had to pay $55 for two bags for an hour flight."
Pros: "Very little leg room"
Cons: "No drinks are offered"
Cons: "Check in was frustrating, to say the least. We had to go upstairs to pay an excess baggage fee, instead of where we checked in. Despite being first in line we had to go to the end of the line because we were in the wrong line. They decided to tell us after the other line formed, not at the time."
Cons: "I believe water should be offered for free, but this airline believes otherwise. I was so dehydrated on this flight and I was told it was 60bahts for water, and I ran out of currency, and they did not even take credit cards."
Cons: "3 hour delay, missed all other flights home"
Pros: "We left 20 minutes before the regular departure time - Chiang Rai international airport is very convenience"
Cons: "the air crew staff were very picky"