Book Budget hire cars in Galway

Reviews for Budget in Galway

Recent reviews

Traveller rating

Excellent

2

Good

4

Okay

5

Mediocre

2

Poor

0

Find reviews that mention:

car availablecredit card

car was cleanfriendly staff

get the carnext day

returned the carcustomer service

pick up and drop

6.0

Pros:Staff at counter was personable and professional.Cons:Two block walk to pick-up location, agent did not disclose specific location, vehicle was on the fourth floor. Instructions for drop off equally uncertain.Reviewed 29 Dec 2019

review from

4.0

Pros:My experience at Budget in Galway last week was pretty abysmal. Adrian met me out front and asked if I had a reservation, which I did. He then started off by demanding who I stayed with the previous night and where they live (really not sure why they need this information). Next he asked about insurance at which point I provided my letter from Chase (PDF on my phone) outlining my eligibility for "worldwide coverage under the Auto Rental Collision Damage waiver benefit." I had called Chase before my trip specifically to confirm that Ireland was not excluded from their coverage (given past rules) and they assured me that Ireland was included in their worldwide coverage benefit, and sent me this letter as proof. Adrian insisted that the letter must specifically state Ireland and refused to rent me the car I had reserved until I was able to provide one. The other options he provided were to go elsewhere or to get coverage through Budget and quoted me $500. At this point I would have loved to walk away but really needed the car and to get on the road. I called Chase and the woman I spoke with kindly offered to speak to Adrian but he declined, stating it would do not good without a letter. I then asked for his name but he refused to give me his last name saying he was not required to do so (was not wearing a badge or any form of identification). I then asked to speak with someone else and he called his manager, who confirmed that "worldwide coverage" is sufficient, and told him to move forward with my reservation. He proceeded to go through the steps and never once apologized for his misunderstanding of the policy. I am not one to write reviews and generally give people the benefit of the doubt- but I do feel like feedback is warranted in this case in hopes that others can avoid this experience. Adrian and Galway Budget aside, the car I rented was great and I had no issues with the drop-off at Shannon Airport. Despite this I will be avoiding Budget in the future.Cons:Better treatment of the customer and understanding of the policies. Wearing a name badge seems appropriate, and apologizing for the error would have also gone a long way.Reviewed 8 Oct 2019

review from

6.0

Pros:Dropoff difficult. Busy street. No instructions on how to park.. once I over came that, courteous and simple return. BUT see below.Cons:I was given a credit on my credit card for the tank of gas that had been reserved. Two days later and the credit has not shown up on my account.Reviewed 21 Sep 2019

review from

4.8

Pros:The car did not break downCons:Service was not great at galway. Car was a bit small. High price and new drop off fee. I am also being charged 119$ for no reason and it has not gone off my credit card yet. I would like a call from someone at budget to clear this charge because I refuse to pay it since we dropped it off with fueReviewed 21 Aug 2019

review from

8.0

Pros:The car was great, the staff at both locations were wonderful. At Kerry airport he went out of his way and helped us get our train!Cons:The price. When booked online it did not say you had to purchase their insurance. This double the price. And it was mandatory. Online it offered me other insurance for 81 usd, which I read the details thoroughly and purchased. I was told at Budget it was worthless. (Thankfully I cancelled in time).Reviewed 15 Aug 2019

review from

8.4

Cons:Clarify the Ireland insurance requirements that are necessary for a letter from your credit card or the fee that you will pay additionally. The Budget in Galway was really helpful and informative with helping resolve this issue.Reviewed 9 Jun 2019

review from

3.6

Expensive, No Return Instructions, Dirty WindshildPros:Car was easy to drive and nice size.Cons:Dirty windshield and exterior. Expensive.Reviewed 9 Oct 2018

review from

6.8

Off site pick-upPros:Office located in Eyre Sq. Car was must what I asked for GPS Garmin was available.Cons:Walking 10 minutes to get the car from a parking garage. The lot pass was invalid and no parking garage attended was on duty. Another drive walked up and used his to let us go through the gate.Reviewed 29 May 2018

review from

4.8

Confused about where to dropPros:The drop center was in a 24 hour parking garage.Cons:After parking the car in the garage and dropping the key in the office, we were asked if we left it on the 4th floor - there were no directions stating to do this. They were okay when we stated we didn't know that, but it would have been nice to have better directions.Reviewed 30 Apr 2018

review from

4.0

Pros:Fuel efficient carCons:Customer service agent tried to stuff us round, trying to charge exorbitant prices. Said I was happy to go elsewhere then started offering a more reasonable price. Pick up/drop off not convenient in Galway.Reviewed 25 Feb 2017

review from

3.6

Cons:Picked Budget because drop off I picked said it was in Eyre Square It wasn't It was in a public car park in a congested area Drop off took over an hourReviewed 27 Jul 2016

review from

4.4

terrible car and service for car that was sub-parPros:good priceCons:The rental agency told me the car was new and had no scratches. It was new--it had 79,000 miles and scratches all over it. I had to walk quite a way to pick it up and had to stop again at the agency to show them all the scratches. The car screeched and had no power in first gear. It stopped working and we were stuck for almost 5 hours as a result. The agency insists on having someone come out to say it is not working (when it is clear it is not because the clutch stopped). That took 3 hours. It is only after that time that they then called a tow truck to come. The tow truck driver lost his glasses and we helped him search for it. We initially were stuck at 7 pm and didn't arrive back to our B and B until close to midnight as a result of all this. Budget initially told me I had to pay for the car that broke down and the tow because I did not have insurance. They need to find service people around the country so one does not have to wait for 3 hours to have someone certify that your car doesn't work when it is obvious that it does not. The problem is that people say "I just got this call" and "I tried to call you but couldn't reach you" when this is incorrect and you end up waiting for hours. It took several calls the next day as well to get a new car towed to our B and B because Budget never answered their phone or my voicemail calls to them. I spent a lot of money calling people as a result of this problem. Totally awful service when something goes wrong and they give you cars that don't work and need mechanical fixing. They need to look over cars to make sure they work before sending them out. Don't use them.Reviewed 13 Jul 2016

review from

More

• How much does it cost to hire a car from Budget in Galway?

  On average a car hire from Budget in Galway costs €171 per day.

• What is the most popular car hire from Budget in Galway?

  Economy (Peugeot 207 or similar) is the most frequently booked car hire type from Budget in Galway.

• How many car hire locations does Budget have in Galway?

  Budget has 1 car hire location in Galway. Take a look at our Budget hire location map to find the best car hires near you.

• Does Budget have a car hire location at the airport: Galway airport (GWY)?

  No (according to our data)

• Does Budget offer shuttle or airport pick-up services from Galway airport (GWY)?

  No (according to our data)