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2.0
I rented the car on the wrong dates and couldn’t cancel!!! I was to pay $500 to cancel! Ridiculous! Needless to say, I feel like my money was stolen!Reviewed 18 Jan 2023
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4.0
Pickup was horrible. Car was completely dirty.Reviewed 4 Nov 2022
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2.0
They nickel and dime you at every turn Was an hour late at pick up location due to flight delay and was given a $200 upcharge to get a 'like class' that I reserved because my car was rented within that 60 minutes. No human interaction, submit all questions, concerns or issues via web portal unless you're at a location. Even though the BMW 3 series I finally rented only had 30K , the car was pretty dinged up and now they are saying I did some of the damage even with me supplying a video of what the car looked like at point of pick up. Staff at the pick up location, very rude with a "this is the way it is, take it or not .,., I only do what I am told to do"Reviewed 27 Oct 2022
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4.0
At first they gave me a car that had a tape that was holding a tail light. Service was extremely slow in Buckhead. At the end I got a bill that was $100 higher than during bookingReviewed 5 Oct 2022
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10.0
Brilliant rental experience, from pick up to drop off. Only problem- couldn't buy insurance while booking through Kayak , and ended up paying a much higher rate at Sixt. Regardless, one of my better car rentals till date, 10/10 would recommendReviewed 26 Sep 2022
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2.0
Worst experience of my lifeReviewed 25 Apr 2022
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2.0
Too expensive and customer service was slow. Prepaid for a vehicle that was no longer available.Reviewed 20 Jan 2022
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10.0
Staff and vehicle were exceptional!Reviewed 31 Dec 2021
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2.0
Pros:Nothing.Cons:We prepaid for a car rental and then our plans changed 10 days prior to the rental date. They would not refund our money, but if you don’t pre-pay you are not penalized. Messed up. Never book with this company!Reviewed 20 May 2021
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2.0
Cons:I cancelled the rental a week in advance and they charged me $230Reviewed 2 May 2021
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2.0
Pros:It was an awful experience overall. I didn't like anything and I will never use this company again.Cons:I arrived at the Buckhead location and there were 2 agents behind their desks talking to each other and no customers. Neither looked up nor greeted me. When I approached the desk and said good morning the woman said in a very sarcastic tone " I said Welcome when you walked in". They both stared at me, neither offering to assist me. I walked over the the woman (Kennedy) and she started to look up my reservation. I asked if I could use their restroom and she told me I could walk to the hotel next door as their restrooms were not open to the public. I reminded her I wasn't just the public, but a customer, and she still would not allow it. I advised her I would be leaving my car overnight in the parking lot of the strip mall where their store was located. She advised me that if I did so my car would be towed as they did not have permission to use the parking spaces located in the strip mall. There was no signage anywhere prohibiting parking, or dedicating the spaces to other stores, but she was very adamant that if I left my car it would get towed. She advised me that I should have taken an uber, as most of their customers do. There is nothing on the booking site that states no parking. I suggested that a store lease typically allows for customer parking and she said it was not the case. At that point the conversation had become very unpleasant and I felt like she would probably have my car towed just to prove me wrong. I asked her for an alternative for parking and she offered to cancel my reservation, which I accepted. I have pictures of the ample parking available directly in front of the store, with Kennedy in the background telling me I was not allowed to take pictures. The entire 20 minute transaction was so rude, and the threat of having my car towed was so real that I didn't feel I had a choice. I was forced to look for a last minute alternative and was late to my business meeting as a result of this grave inconvenience. The ticket number she gave me for my cancellation was #02461640. I have not yet received my money back. I would like someone to contact me.Reviewed 2 Apr 2021
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10.0
Pros:The ease & efficiency of the whole process of picking up & dropping off.Cons:I guess if it were cheaper that would be better.Reviewed 28 Mar 2021
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