Book Hertz hire cars in Atlanta

Reviews for Hertz in Atlanta

Recent reviews

Traveller rating

Wonderful

39

Very Good

14

Good

6

Okay

24

Fair

14

Mediocre

0

Poor

117

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pick up the carfriendly staff

car was cleanpick up and drop

car availablecustomer service

rented a cargreat experience

wrong locationnever rent

location was closedcredit card

6.0

We had a terrible experience with our drop off. We had to change our plans and our original pickup location was closed. We called Hertz and we were on the phone for 2 hrs being transferred around. No one could help us figure out what we were supposed to do with the car. Finally we just took it to the airport (airport staff was extremely rude) where again no one knew how to help. We ended up getting charged $2,200. We then went to the Hertz counter where a kind lady talked to her manager and helped us get our original prices. I will absolutely NEVER use Hertz again. Their staff is UNFRIENDLY and have no idea how to help!Reviewed 3 Jan 2023

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2.0

I cancelled my reservation several days before my trip and they still tried to charge my card. There was a $50 fee and they tried to charge me full price.Reviewed 13 Dec 2022

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2.0

This was a nightmare of an experience. I reserved my rental car through kayak for pick up at the Atlanta airport. My flight was delayed by 2 hours, and when I arrived to the Atlanta airport Hertz location they advised me that my car was actually reserved at the peachtree location, and that that location closed at 6 PM. They then proceeded to advise me that since I had pre-paid that reservation there was nothing they could do for me. They could not transfer my Hertz reservation from the Peachtree location to the Hertz at the Atlanta airport location. So I then ended up paying an additional $740 to rent the exact same car!! Grateful I had a credit card that I was able to put this on, but not everyone is so fortunate. I just do not understand how a company cannot transfer services between different locations. It’s quite ridiculous!Reviewed 18 Oct 2022

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2.0

When I requested my rental, my pickup location was entered as Atlanta Hartsfield airport. When we arrived at the Hertz counter in the airport, the rental was in Buckhead-a suburb of Atlanta. To transfer the location was $2100.00 Instead, we took a $35 Uber ride to Buckhead. My blame is not on Hertz but on Kayak which I will not be using again. When we returned the car to the Toledo Ohio location I was given a credit for our Uber cost, and they were very apologetic. Next time I will book directly thougfh HertzReviewed 11 Oct 2022

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2.0

Had to wait 2 hours to pick up car, because staff was out for lunchReviewed 23 Sep 2022

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10.0

Very friendly staff and super easy process!!Reviewed 17 Aug 2022

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2.0

First my booking was changed to downtown Atlanta from airport. At midnight, the attendant informed me i needed to head downtown for pickup, at my expense. I did so, and found that location closed. I returned to the airport location where I was treated to a new reservation, at a higher rate!! It’s bizarre that the agents on duty feel empowered to make sensible decisions yet failed so woefully.Reviewed 6 Aug 2022

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2.0

Reservations were allowed when there were no cars. Three and a half hour wait for an unsanitized, dog hair filled, dirty, gas guzzler when I booked a compact. I had to clean the car myself with three staff sitting and watching me do it. Drop-off location was closed when I was scheduled to return the car. Location did not have a drop box for key. Other location given as an option had no place to park the car. Stressful customer service interaction because they could not find a solution to alleviate the drop off issue beforehand. Very frustrating!Reviewed 1 Aug 2022

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4.0

Being greeted when I arrived would have been nice. There was one associate with a line of people and a ringing phone with no help in sightReviewed 19 Jul 2022

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2.0

The rental car agency canceled my reservation on the day of. Very poor experience.Reviewed 24 Jun 2022

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2.0

The Atlanta office was dirty. Was a dead cocaroach under my chair. The representative advised the tank was half full and offered no refuel for $39. As i pulled out of the location i realized it was only a quarter tank full. I advised on drop-off that I was misinformed and merely shrug his shoulders saying too bad. Terrible experience with Hertz. I'm an executive platinum flyer and travel often. Will avoid using Hertz in the future.Reviewed 26 May 2022

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10.0

Their was a cracked windshield on the van and the agent quickly resolved it at getting me another vehicle from another location, however it was not cleaned when I rec'd it. I had no time to take it back. All in all great experience with them. I'll rent again Thank you, LisaReviewed 25 May 2022

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• What is the most popular car hire from Hertz in Atlanta?

  Full-size (Nissan Altima or similar) is the most frequently booked car hire type from Hertz in Atlanta.

• How many car hire locations does Hertz have in Atlanta?

  Hertz has 10 hire locations in Atlanta. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Hartsfield-Jackson airport (ATL)?

  No (according to our data)

• Does Hertz offer shuttle or airport pick-up services from Hartsfield-Jackson airport (ATL)?

  Yes