Best London hotels near London Victoria Station
A stay at Ham Yard Hotel, Firmdale Hotels places you in the heart of London, steps from Piccadilly and Queens Theatre. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Overall 9.2 Excellent
Based on 1,555 reviews
All reviews
- All reviews
- Couples
Excellent
9.6
Pros: The location is perfect for us . Very buzzy atmosphere in the evening . Did not try the food as we went out to eat . The staff are very friendly and helpful . It is not the cheapest but certainly of a high standard .
Excellent
10.0
Pros: The atmosphere and the decoration in the restaurant and bar was really good. Food was excellent too and very happy with the bedroom
Excellent
9.6
Pros: Location and overall ambiance at and around Ham Yard Hotel is exceptionally great!
Excellent
10.0
Pros: Everything - great staff and great location. Next to my favourate restaurnant in London Kricket :)
Excellent
10.0
Pros: Space & light. Great staff.
Good
6.3
Excellent
9.6
Pros: Everything
Excellent
9.6
Pros: Central location and like the decor and roof garden was lovely. Also liked the cocktail bar.
Excellent
9.6
Pros: Great location. Large and beautiful bedrooms/bathrooms. Nice roof garden area. Breakfast were very nice. Nice gym. Staff were all exceptional. For a London hotel in such a central location we had a nice relaxing stay.
Excellent
10.0
Pros: Friendly and helpful staff everywhere. Not intrusive at all, but very efficient and easy going.
Details
Reviews
Overall 9.2 Excellent
Based on 1,555 reviews
Vibe
9.7
Amenities
9.6
Location
9.6
Cleanliness
9.5
Bar
9.4
Service
9.2
Comfort
9.0
Food
8.9
Room
8.8
Breakfast
7.9
Wellness
6.9
Service
9.4
Comfort
8.9
Room
8.6
9.6 Excellent
Pros: The location is perfect for us . Very buzzy atmosphere in the evening . Did not try the food as we went out to eat . The staff are very friendly and helpful . It is not the cheapest but certainly of a high standard .
Cons:
10.0 Excellent
Pros: The atmosphere and the decoration in the restaurant and bar was really good. Food was excellent too and very happy with the bedroom
Cons:
9.6 Excellent
Pros: Location and overall ambiance at and around Ham Yard Hotel is exceptionally great!
Cons:
10.0 Excellent
Pros: Everything - great staff and great location. Next to my favourate restaurnant in London Kricket :)
Cons:
10.0 Excellent
Pros: Space & light. Great staff.
Cons: It was all perfect.
6.3 Good
Pros:
Cons: I was extremely disappointed about the building work going on outside. Ham Yard is by far our favourite and only place we stay in London. It was a well earned break spoiled by the building noise!
9.6 Excellent
Pros: Everything
Cons:
9.6 Excellent
Pros: Central location and like the decor and roof garden was lovely. Also liked the cocktail bar.
Cons: Nothing I can think if
9.6 Excellent
Pros: Great location. Large and beautiful bedrooms/bathrooms. Nice roof garden area. Breakfast were very nice. Nice gym. Staff were all exceptional. For a London hotel in such a central location we had a nice relaxing stay.
Cons: Reception / ground floor areas can get very busy with business conferences.
10.0 Excellent
Pros: Friendly and helpful staff everywhere. Not intrusive at all, but very efficient and easy going.
Cons: Could have done with tea and coffee making in the room. Having said that room service was very quick. Juts would have been easier (and cheaper) to make it myself as I got ready.
A stay at Ham Yard Hotel, Firmdale Hotels places you in the heart of London, steps from Piccadilly and Queens Theatre. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services.
A stay at St Martins Lane places you in the heart of London, within a 5-minute walk of Trafalgar Square and Leicester Square. Featured amenities include a business center, limo/town car service, and express check-in.
Overall 9.1 Excellent
Based on 2,781 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Excellent
10.0
Pros: Perfect location and the staff were amazing. So friendly and always smiling - nothing was too much trouble. The room was comfortable and light. The bed was very comfortable and free bottle waters were a nice touch. Amazing en-suite, nice powerful shower.
Excellent
10.0
Pros: It was beautiful, modern, great location. We slept so well! Bed was great
Excellent
9.6
Pros: Perfect location, lovely room and staff were amazing. Def would recommend and some back. Shout out to restaurant staff who were superb, especially Vicky.
Excellent
10.0
Pros: Everything
Good
6.3
Pros: The facilities in terms of restaurants and bars. Very central.
Excellent
10.0
Pros: A modern hotel with amazing staff , who were friendly , helpful and relaxed . The whole atmosphere was better than other hotels I have stayed and and will be staying again. Excellent location for shopping and shows.
Good
7.9
Pros: Bequemes Bett. Tolle Dusche
Excellent
8.0
Pros: Location and breakfast
Excellent
9.0
Pros: Perfect location and fantastic staff.
Excellent
10.0
Pros: We were surprised by the quality of breakfast especially as the breakfast area was quite small but everything was so fresh and flavourful and of a really high standard. They kept replenishing the breakfast area as well. We really enjoyed our stay and ended up staying in our room longer than we thought as we had a terrace and everything was so nice and comfortable. Really liked the bar area too.
Excellent
10.0
Pros: The hotel is excellent!! Location amazing and helpfulness of the staff second to none. We will be back !
Excellent
10.0
Pros: Excellent location, facilities and friendly staff
Details
Reviews
Overall 9.1 Excellent
Based on 2,781 reviews
WiFi
10.0
Location
9.8
Wellness
9.2
Vibe
9.2
Service
9.1
Cleanliness
8.7
Room
8.3
Amenities
7.8
Breakfast
7.6
Comfort
7.4
Value
5.2
Location
9.7
Service
9.1
Vibe
9.0
Cleanliness
8.9
Room
8.4
Amenities
8.2
Comfort
7.6
Breakfast
7.0
Location
9.7
Service
9.5
Vibe
8.8
Cleanliness
8.6
Room
8.3
Breakfast
7.7
Comfort
7.7
Value
4.9
Location
9.8
Service
9.2
Room
8.2
Comfort
7.6
Location
9.8
Service
9.2
Room
7.7
10.0 Excellent
Pros: Perfect location and the staff were amazing. So friendly and always smiling - nothing was too much trouble. The room was comfortable and light. The bed was very comfortable and free bottle waters were a nice touch. Amazing en-suite, nice powerful shower.
Cons: I didn't like the perfume pumped through the air-con in the corridors and bedrooms. Infact we had to be moved as I suffer from asthma and it was effecting my breathing to a none perfumed floor (5) and room. The corridors are too dark, felt like a ship..
10.0 Excellent
Pros: It was beautiful, modern, great location. We slept so well! Bed was great
Cons:
9.6 Excellent
Pros: Perfect location, lovely room and staff were amazing. Def would recommend and some back. Shout out to restaurant staff who were superb, especially Vicky.
Cons: Just personal things...no bath, no mat for shower and no loo brush. Also quite "tourist" orientated with a price on practically everything in room, if you wanted?!
10.0 Excellent
Pros: Everything
Cons:
6.3 Good
Pros: The facilities in terms of restaurants and bars. Very central.
Cons: The room was tiny for the price.
10.0 Excellent
Pros: A modern hotel with amazing staff , who were friendly , helpful and relaxed . The whole atmosphere was better than other hotels I have stayed and and will be staying again. Excellent location for shopping and shows.
Cons:
7.9 Good
Pros: Bequemes Bett. Tolle Dusche
Cons: Room quite small. Loud music during the night from outside. False fire alarm at 4.30AM
8.0 Excellent
Pros: Location and breakfast
Cons: I would say there is a difference between it and the Shangri-La. I think it's a nice 4 star hotel. I am not sure it belongs in group with 5 star hotels.
9.0 Excellent
Pros: Perfect location and fantastic staff.
Cons: Cost of parking (ouch!)
10.0 Excellent
Pros: We were surprised by the quality of breakfast especially as the breakfast area was quite small but everything was so fresh and flavourful and of a really high standard. They kept replenishing the breakfast area as well. We really enjoyed our stay and ended up staying in our room longer than we thought as we had a terrace and everything was so nice and comfortable. Really liked the bar area too.
Cons:
10.0 Excellent
Pros: The hotel is excellent!! Location amazing and helpfulness of the staff second to none. We will be back !
Cons:
10.0 Excellent
Pros: Excellent location, facilities and friendly staff
Cons:
A stay at St Martins Lane places you in the heart of London, within a 5-minute walk of Trafalgar Square and Leicester Square. Featured amenities include a business center, limo/town car service, and express check-in.
With a stay at 11 Cadogan Gardens, you'll be centrally located in London, just a 3-minute walk from Sloane Square and 5 minutes by foot from Saatchi Gallery. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Overall 9.0 Excellent
Based on 802 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
Excellent
10.0
Pros: We had an early flight in and went right to the hotel. By the time we had breakfast there was a room for us. We were there 4 days and mostly worked with Johnnie the concierge who was extremely helpful and fun. The other concierges were helpful and friendly as was the whole staff. Rooms were very clean and comfortable. Johnnie sent us to a lovely Italian restaurant for dinner our first night. We will definitely stay here when we go back to London.
Excellent
10.0
Pros: Beautifully appointed and in a perfect location. Friendly and accommodating staff. It feels truly like a quiet oasis in bustling London! Love it to pieces
Excellent
9.2
Pros: Great location! very comfortable and nice bedding, and very good concierge service.
Excellent
9.6
Pros: Superb and tranquil location The service was impeccable Staff were super polite, warm and very welcoming
Excellent
9.6
Pros: Location great, staff very friendly and helpful
Excellent
8.0
Pros: The staff and location excellent
Okay
5.8
Pros: The hotel is very Nice , the location is stunning ... The food and service are very nice
Excellent
10.0
Pros: The staff were excellent
Excellent
10.0
Pros: The location is perfect .the staff are fantastic and to be honest I was in a hurry as I was getting onto my can to the airport and missed out on giving tips to the Portuguese guy who was helping me ..they are amazing and very cordial and pleasant...always so helpful. I must say the reception counter who book you in were not as nice as the concierge guys..
Excellent
10.0
Pros: The bed was amazingly comfortable, the room had fantastic air conditioning, the staff were friendly, helpful and kind. Good restaurant with fresh food, well cooked and seasoned.
Excellent
10.0
Pros: The location is incredible. The staff delightful
Excellent
10.0
Pros: the staff were friendly and helpful. Great location for Chelsea Flower Show. Spotlessly clean.
Details
Reviews
Overall 9.0 Excellent
Based on 802 reviews
Location
9.9
Service
9.2
Food
8.5
Breakfast
7.9
Vibe
7.6
Comfort
7.0
Room
6.8
Location
9.9
Service
9.4
Room
6.3
Location
9.9
Service
9.3
10.0 Excellent
Pros: We had an early flight in and went right to the hotel. By the time we had breakfast there was a room for us. We were there 4 days and mostly worked with Johnnie the concierge who was extremely helpful and fun. The other concierges were helpful and friendly as was the whole staff. Rooms were very clean and comfortable. Johnnie sent us to a lovely Italian restaurant for dinner our first night. We will definitely stay here when we go back to London.
Cons: Nothing for us.
10.0 Excellent
Pros: Beautifully appointed and in a perfect location. Friendly and accommodating staff. It feels truly like a quiet oasis in bustling London! Love it to pieces
Cons: It is an older building so there are noisy pipes and creaking floors etc., but in my view that only adds to the authentic charm.
9.2 Excellent
Pros: Great location! very comfortable and nice bedding, and very good concierge service.
Cons: Our room didnt have direct access through an elevator. we had to go to the 4th floor and then down a staircase (or up, on our way down), which was not ideal.
9.6 Excellent
Pros: Superb and tranquil location The service was impeccable Staff were super polite, warm and very welcoming
Cons:
9.6 Excellent
Pros: Location great, staff very friendly and helpful
Cons: Initial room was beside air conditioning unit so too noisy for me. But hotel moved us so no issues
8.0 Excellent
Pros: The staff and location excellent
Cons: The bedroom was clean but could possibly be in need of refurbishment
5.8 Okay
Pros: The hotel is very Nice , the location is stunning ... The food and service are very nice
Cons: The rooms were very small ... Horrible , you can’t really be able to eat in the room ... I had my girl friend with me , and at around 12:30 am , I had a very harsh knocking on my room door ... it was Concierge tell us that our next doors room is complaining of noises !!!!!!
10.0 Excellent
Pros: The staff were excellent
Cons: Nothing
10.0 Excellent
Pros: The location is perfect .the staff are fantastic and to be honest I was in a hurry as I was getting onto my can to the airport and missed out on giving tips to the Portuguese guy who was helping me ..they are amazing and very cordial and pleasant...always so helpful. I must say the reception counter who book you in were not as nice as the concierge guys..
Cons: The space in the room can be a bit tight if you have bags to open up ...also maybe the reception counter can share to the hotel visitors on where the shopping areas are as in which direction as it helps not to check on Google map
10.0 Excellent
Pros: The bed was amazingly comfortable, the room had fantastic air conditioning, the staff were friendly, helpful and kind. Good restaurant with fresh food, well cooked and seasoned.
Cons:
10.0 Excellent
Pros: The location is incredible. The staff delightful
Cons:
10.0 Excellent
Pros: the staff were friendly and helpful. Great location for Chelsea Flower Show. Spotlessly clean.
Cons: Had to wait a long time for someone to take our drink order . There only seemed to be 2 staff on duty .
With a stay at 11 Cadogan Gardens, you'll be centrally located in London, just a 3-minute walk from Sloane Square and 5 minutes by foot from Saatchi Gallery. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services.
With a stay at The Zetter Townhouse Marylebone in London (London City Centre), you'll be steps from Marble Arch and 4 minutes by foot from Hyde Park. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Overall 9.0 Excellent
Based on 575 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
8.3
Pros: Location
Excellent
10.0
Pros: Great design, location, staff, comfortable beds
Excellent
9.6
Pros: Cozy place, well located
Excellent
9.6
Pros: We had a lovely, romantic and restful stay. Our room was comfortable, large, light, airy, some quirky decorations, but soothing colours and some elegance. Room service was good and very responsive. Fluffy robes, separate bath and shower, Nespresso machine. Quiet! So near Hyde Park. Hotel decor is unique. Fun.
Excellent
9.2
Pros: Very clean, comfy bed, very trendy decoration.
Excellent
9.2
Pros: Very friendly staff, loved the bath in the room, upgraded room because it was my first visit
Good
7.1
Pros: I like the area, the nice streets and restaurants in Marylbone. The hotel is cute and very British
Excellent
9.2
Pros: The staff was very friendly and helpful the room is comfortable and very clean
Excellent
9.6
Pros: Excellent location, cosy rooms, helpful staff
Details
Reviews
Overall 9.0 Excellent
Based on 575 reviews
Location
10.0
Vibe
9.3
Service
9.0
Amenities
8.8
Cleanliness
8.6
Room
8.2
Comfort
7.6
Bar
7.6
Breakfast
7.0
Location
10.0
Service
9.2
Room
8.2
Location
10.0
Service
9.2
Room
7.9
Comfort
7.6
8.3 Excellent
Pros: Location
Cons: Very small room
10.0 Excellent
Pros: Great design, location, staff, comfortable beds
Cons:
9.6 Excellent
Pros: Cozy place, well located
Cons: Expensive
9.6 Excellent
Pros: We had a lovely, romantic and restful stay. Our room was comfortable, large, light, airy, some quirky decorations, but soothing colours and some elegance. Room service was good and very responsive. Fluffy robes, separate bath and shower, Nespresso machine. Quiet! So near Hyde Park. Hotel decor is unique. Fun.
Cons: Very minor issues such as a lack of a mirror over the desk. This is a very good hotel.
9.2 Excellent
Pros: Very clean, comfy bed, very trendy decoration.
Cons: Nothing
9.2 Excellent
Pros: Very friendly staff, loved the bath in the room, upgraded room because it was my first visit
Cons:
7.1 Good
Pros: I like the area, the nice streets and restaurants in Marylbone. The hotel is cute and very British
Cons: Very small room and not as good breakfast as I hoped. Everything is extremly small an norrow.
9.2 Excellent
Pros: The staff was very friendly and helpful the room is comfortable and very clean
Cons: The room was a bit small for his cost
9.6 Excellent
Pros: Excellent location, cosy rooms, helpful staff
Cons:
With a stay at The Zetter Townhouse Marylebone in London (London City Centre), you'll be steps from Marble Arch and 4 minutes by foot from Hyde Park. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
The five-star Royal Lancaster London hotel is renowned for its panoramic views over Hyde Park. The 411 well-appointed guestrooms and suites have luxurious and elegant dcor and are fully-equipped with modern facilities such as air-conditioning, satellite television channels, mini bars, en-suite bathrooms and power showers. During their stay, guests can dine in the award-winning Nipa restaurant, offering authentic Thai cuisine or, for a super-chic dining experience; Island Restaurant & Bar is a contemporary modern European restaurant. The Royal Lancaster London hotel is one of Europes leading and most flexible meeting and banqueting venues. Its conference rooms have the ability to cater for all sizes of events, from small business meetings, to large receptions for up to 3,000 people.The hotel is only a few minutes walk from the bustling shopping districts of Oxford and Bond Street, London's West End theatres, museums and tourist attractions. Even Heathrow Airport is a mere 20-minute ride on the Heathrow Express from the nearby Paddington Railway Station.
Overall 8.9 Excellent
Based on 2,876 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Good
7.5
Pros: It was very close to what we needed
Excellent
10.0
Pros: Very clean , Great people and excellent location
Excellent
9.0
Pros: The staff was extremely friendly
Excellent
9.0
Pros: Great staff, fresh, stylish renovation.
Excellent
9.0
Pros: Very professional hotel - a very business feel. Staff great, all good.
Excellent
10.0
Pros: Newly renovated Clean and comfortable room
Excellent
9.6
Pros: Convenient location right next to Hyde Park. Good restaurants and bar facilities.
Excellent
10.0
Pros: Very good location, less than a minute to get to the underground and the Hyde park, view from most rooms were so nice, staff are so polite and friendly.
Excellent
10.0
Pros: Everything
Excellent
10.0
Pros: Everything was awesome
Excellent
8.8
Pros: Very clean and nice hotel. Loved it!
Excellent
8.8
Pros: Newly refurbished hotel. Great spec to rooms and the room service was punctual and food was excellent.
Details
Reviews
Overall 8.9 Excellent
Based on 2,876 reviews
Location
9.6
Vibe
9.2
Cleanliness
8.8
Service
8.8
Amenities
8.5
Room
8.3
Food
8.1
WiFi
7.1
Breakfast
7.0
Comfort
5.8
Value
5.0
Location
9.8
Service
8.8
Amenities
8.3
Breakfast
7.4
Room
7.3
Value
4.6
Location
9.6
Vibe
9.1
Amenities
8.8
Service
8.6
Room
7.8
Breakfast
6.6
Value
5.1
Location
9.6
Vibe
8.9
Service
8.5
Room
7.8
Location
9.6
Service
8.6
Room
8.0
7.5 Good
Pros: It was very close to what we needed
Cons: Great location
10.0 Excellent
Pros: Very clean , Great people and excellent location
Cons:
9.0 Excellent
Pros: The staff was extremely friendly
Cons:
9.0 Excellent
Pros: Great staff, fresh, stylish renovation.
Cons: Room was very small
9.0 Excellent
Pros: Very professional hotel - a very business feel. Staff great, all good.
Cons: I don't know why English hotels do stays without breakfast ! Look at how the Irish hotels do it. Adding breakfast at 30 pounds is a real turn off ! No buffet breakfast in the world could cost that to supply? Maybe look at this to be a little different.
10.0 Excellent
Pros: Newly renovated Clean and comfortable room
Cons: Nothing
9.6 Excellent
Pros: Convenient location right next to Hyde Park. Good restaurants and bar facilities.
Cons: Nothing
10.0 Excellent
Pros: Very good location, less than a minute to get to the underground and the Hyde park, view from most rooms were so nice, staff are so polite and friendly.
Cons:
10.0 Excellent
Pros: Everything
Cons: Nothing
10.0 Excellent
Pros: Everything was awesome
Cons:
8.8 Excellent
Pros: Very clean and nice hotel. Loved it!
Cons: The breakfast is very overpriced
8.8 Excellent
Pros: Newly refurbished hotel. Great spec to rooms and the room service was punctual and food was excellent.
Cons:
The five-star Royal Lancaster London hotel is renowned for its panoramic views over Hyde Park. The 411 well-appointed guestrooms and suites have luxurious and elegant dcor and are fully-equipped with modern facilities such as air-conditioning, satellite television channels, mini bars, en-suite bathrooms and power showers. During their stay, guests can dine in the award-winning Nipa restaurant, offering authentic Thai cuisine or, for a super-chic dining experience; Island Restaurant & Bar is a contemporary modern European restaurant. The Royal Lancaster London hotel is one of Europes leading and most flexible meeting and banqueting venues. Its conference rooms have the ability to cater for all sizes of events, from small business meetings, to large receptions for up to 3,000 people.The hotel is only a few minutes walk from the bustling shopping districts of Oxford and Bond Street, London's West End theatres, museums and tourist attractions. Even Heathrow Airport is a mere 20-minute ride on the Heathrow Express from the nearby Paddington Railway Station.
A stunning five-star luxury hotel overlooking the River Thames near Embankment recommended by Forbes Travel Guide and Cond Nast Johansens This majestic five-star hotel presides over the River Thames with outstanding views. From glittering chandeliers to contemporary design, this central hotel opposite the London Eye reflects a proud heritage. Enjoy the original tiled floors and discover a hotel with a secret past. Stay in the building that was once home and office to the first Chief of Secret Intelligence Service (MI6), Sir Mansfield Cumming, and now commemorated with an English Heritage Blue Plaque.
Overall 8.8 Excellent
Based on 4,077 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Okay
5.0
Good
6.3
Pros: All the staff were great, very friendly and wanting to help.
Poor
1.0
Pros: Nothing good to say. Extremely disappointing
Excellent
9.0
Pros: The location was in walking distance of many local sites, like Buckingham Palace, Trafalgar Square, Horseguards, London Eye, and Parliament. The staff were helpful and friendly, hotel was well kept. Had excellent food from their restaurant, 1212.
Excellent
10.0
Pros: Great location away from the London bustle!
Excellent
8.8
Pros: Lovely comfortable bed and complimentary mini bar.
Okay
5.0
Pros: The location is great.
Excellent
8.8
Pros: Nice interior
Excellent
9.0
Pros: service and cleanliness
Excellent
8.8
Pros: The front fest was very gracious and accommodating. Housekeeping was extremely responsive to requests. Concierge was helpful. The bar was friendly and had a nice light menu. The restaurant was excellent for dinner. It was very easy to get a table and service was excellent.
Excellent
10.0
Pros: I took my partner for his birthday. it was lovely but i wanted the river view room and i rang before we got there to be told it was a river view room. When we arrived that wasn't the case. other than that it was lovely and the breakfast was delicious.
Excellent
8.0
Pros: Stayed in a king suite . View from the room was fantastic and the absolutely stunning at night. The room was spacious and comfortable with very nicely appointed furniture and bed. The bathroom with the heated floor was very nice surprise. Doorman was wonderfully welcoming, the bellboys were quick and helpful and the concierge was professional and always pleasant and patient.
Details
Reviews
Overall 8.8 Excellent
Based on 4,077 reviews
Location
9.8
Service
8.1
Vibe
7.7
Amenities
7.6
Breakfast
7.1
Room
7.0
WiFi
4.4
Wellness
2.9
Location
9.9
Service
7.4
Breakfast
7.1
Room
6.3
Bar
5.3
Location
9.8
Service
7.8
Room
7.4
Breakfast
6.8
Location
9.8
Service
8.1
Breakfast
6.6
Vibe
6.5
Room
5.9
Location
9.8
Service
7.7
Comfort
6.7
Room
6.5
5.0 Okay
Pros:
Cons: Room was like a dungeon. Very disappointing.
6.3 Good
Pros: All the staff were great, very friendly and wanting to help.
Cons: I didn't like the room, we were given a disabled room with disabled fixtures and fittings in the bathroom, I didn't request this and wasn't informed about it, the first I new was when we got to the room. Paintwork flaking off of woodwork, split silicone sealant around sink area. Your average premier Inn room was better than this...….and much cheaper. Frosted secondary double glazing on the windows, absolutely no view at all, pull aside the secondary glazing to reveal the middle of the building, pipes, ductwork and filth everywhere (explains the frosted glass).
1.0 Poor
Pros: Nothing good to say. Extremely disappointing
Cons: I was downgraded from a deluxe room to a standard room (essentially.a closet)and my compensation was a 14 £ cocktail. The following day the y transferred me to a deluxe room and despite two request to make sure there were no feathers in the room...
9.0 Excellent
Pros: The location was in walking distance of many local sites, like Buckingham Palace, Trafalgar Square, Horseguards, London Eye, and Parliament. The staff were helpful and friendly, hotel was well kept. Had excellent food from their restaurant, 1212.
Cons:
10.0 Excellent
Pros: Great location away from the London bustle!
Cons: Nothing!
8.8 Excellent
Pros: Lovely comfortable bed and complimentary mini bar.
Cons: Long check-in process. And paying an advance of £50 per day for possible charges? which can take up to 7 days to be returned to me.
5.0 Okay
Pros: The location is great.
Cons: Firstly I don’t like the service of the bell boy at the front gate. I have been to a lot of hotels including five stars but never have seen the attitude like the bell boys from that hotel. All are standing even though seeing the customer is taking luggages. Secondly I don’t like the attitude of front desks stuff. Already requested for an early check in as I have a meeting and I arrived the hotel at 2:30. It was half an hour before of that hotel policy to check in time. They won’t let me in until 3:03pm and said the room is not ready yet. Seeing the customer is waiting and sitting there for half an hour, they have no effort like asking the housekeeper whether the room is ready or no welcome drink at all. Thirdly, I don’t like the room. I booked a river view but the view of the window is so small and can’t even say it is a view. I am feeling my money for that view is not worth it. The room is so small and the hotel is very old. Fourth, the elevator is very old model 1000kgs type and very narrow. It was stopping once in every floor. Very disappointed to take that elevator. Fifthly, I stayed in that hotel at the raining day. The hotel is so old and so bad and even water drops are pouring drop by drop from the ceiling. I saw a bucket and it was collecting the rain drops in front of the elevator entrance of eighth floor. I was so shocked seeing the rain dropping from the ceiling. When I check about the hotel, it says “the Royal Horseguards” is a Five Star Hotel. I don’t know in what part it is being rated five stars. I will rate it not even a three star hotel.
8.8 Excellent
Pros: Nice interior
Cons: The room was small, the shower pressure was very weak the view was not brilliant
9.0 Excellent
Pros: service and cleanliness
Cons: WIFI in romm sucks
8.8 Excellent
Pros: The front fest was very gracious and accommodating. Housekeeping was extremely responsive to requests. Concierge was helpful. The bar was friendly and had a nice light menu. The restaurant was excellent for dinner. It was very easy to get a table and service was excellent.
Cons: Took a bit of time to get attention of the waitstaff in the tea lounge for a seat just for a pot of afternoon tea. The breakfast buffet hardly changed over the week we were there so we started going out to breakfast after three days.
10.0 Excellent
Pros: I took my partner for his birthday. it was lovely but i wanted the river view room and i rang before we got there to be told it was a river view room. When we arrived that wasn't the case. other than that it was lovely and the breakfast was delicious.
Cons: Nothing
8.0 Excellent
Pros: Stayed in a king suite . View from the room was fantastic and the absolutely stunning at night. The room was spacious and comfortable with very nicely appointed furniture and bed. The bathroom with the heated floor was very nice surprise. Doorman was wonderfully welcoming, the bellboys were quick and helpful and the concierge was professional and always pleasant and patient.
Cons: I asked for an early check in which wasn't possible and I understood this. However, when I returned at the regular check in time, the receptionist without checking with anyone, insisted the room still wasn't ready. Had to ask for the manager, who after checking with housekeeping, found the room was ready. Receptionist was not happy at being contradicted and was less than pleasant for the rest of the check-in process. Not offered breakfast discount on check-in so would have paid substantially more if I hadn't found out about the discount by accident. Stayed two nights. Mini-fridge was not restocked the second day. Took 45 minutes to get a bucket of ice and then felt guilty for asking for it when we found out the poor guy doing room service was the only one on duty. Seems like the hotel needs to amp up the staff numbers to provide the five star service you're paying for.
A stunning five-star luxury hotel overlooking the River Thames near Embankment recommended by Forbes Travel Guide and Cond Nast Johansens This majestic five-star hotel presides over the River Thames with outstanding views. From glittering chandeliers to contemporary design, this central hotel opposite the London Eye reflects a proud heritage. Enjoy the original tiled floors and discover a hotel with a secret past. Stay in the building that was once home and office to the first Chief of Secret Intelligence Service (MI6), Sir Mansfield Cumming, and now commemorated with an English Heritage Blue Plaque.
A stay at St. James' Court, A Taj Hotel, London places you in the heart of London, within a 10-minute walk of Buckingham Palace and Victoria Palace Theatre. Featured amenities include wired Internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and a meeting room.
Overall 8.7 Excellent
Based on 14,813 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
9.0
Pros: Bathroom was excellent; pillows were good but beds too narrow, poor breakfast selection - dry potatoes, not much of a selection for gluten-free diets, not very much fruit at all, nor vegetables
Excellent
10.0
Pros: This was a really excellent hotel for our stop over stay before going to Gatwick airport the next evening. The staff were great and very obliging apart from one waiter at the bar who didn’t seem helpful or bothered. Can’t remember his name.:The food at breakfast was excellent and staff in the restaurant were excellent. Room was lovely with a beautiful bathroom and so many toiletries to choose from and good coffee and tea facilities. A very enjoyable overnight stay and excellent location for Victoria station and for the parks and tourist areas. A great stay
Mediocre
2.0
Pros: Location is great
Good
6.8
Pros: Bed super comfy , location is good . Staffs are very friendly !
Excellent
9.6
Pros: Everything was just perfect , we liked the backyard garden it was wonderfull , breakfast & even lunch were great, area of studio , even umbrellas at the door , friendly staff
Excellent
10.0
Pros: The room was beautiful lots of little extras fruit and chocolate. Amazing toiletries. Spotlessly clean room exceptional fluffy towels.
Okay
5.0
Pros: The location was very convenient to many of the sites and activities we had planned as well as a tube station (St. James Court). However, be warned the station entrance closest to the hotel is locked early in the morning, late at night and on Sundays.
Excellent
9.2
Pros: Breakfast time until 11.00 am. Croissant were excellent. I love to have Tee, coffee, cookies in my room as you use to have.
Excellent
9.0
Pros: Location was fantastic and the staff were just wonderful during our stay. They helpfully changed my parents room when asked to facilitate accessibility requirements.
Excellent
9.0
Pros: Great welcome from staff and exceptionally good room. Wellness Centre was superb.
Excellent
9.0
Pros: a very nice hotel, beautiful stuff, great service from the team of the hotel, a good location
Excellent
9.6
Pros: Excellent staff, great shower. Very comfortable bed.
Details
Reviews
Overall 8.7 Excellent
Based on 14,813 reviews
Location
9.6
Service
9.0
Breakfast
7.3
Amenities
6.7
Room
6.7
WiFi
5.0
Location
9.5
Service
9.3
Breakfast
7.8
Room
7.4
WiFi
3.5
Location
9.5
Service
8.9
Room
7.3
Breakfast
7.2
Location
9.4
Service
8.8
Breakfast
7.0
Room
6.8
Vibe
6.1
Location
9.7
Service
9.3
Breakfast
6.9
Room
5.9
9.0 Excellent
Pros: Bathroom was excellent; pillows were good but beds too narrow, poor breakfast selection - dry potatoes, not much of a selection for gluten-free diets, not very much fruit at all, nor vegetables
Cons: See above boxpleasure
10.0 Excellent
Pros: This was a really excellent hotel for our stop over stay before going to Gatwick airport the next evening. The staff were great and very obliging apart from one waiter at the bar who didn’t seem helpful or bothered. Can’t remember his name.:The food at breakfast was excellent and staff in the restaurant were excellent. Room was lovely with a beautiful bathroom and so many toiletries to choose from and good coffee and tea facilities. A very enjoyable overnight stay and excellent location for Victoria station and for the parks and tourist areas. A great stay
Cons: Cant bring anything particular to mind
2.0 Mediocre
Pros: Location is great
Cons: Call in advanced to inform the hotel that my flight rescheduled, hotel receptionist put me on hold and no response. Concierge giving wrong information, and that when I arrived at that location, the place does open on Sunday.
6.8 Good
Pros: Bed super comfy , location is good . Staffs are very friendly !
Cons: The room we have stayed (room 434) in a terrible condition . Need serious remodeling .Nothing like they posted on the internet . The draw of night stand is very dirty , lots of crumbs . Feels like three stars only .
9.6 Excellent
Pros: Everything was just perfect , we liked the backyard garden it was wonderfull , breakfast & even lunch were great, area of studio , even umbrellas at the door , friendly staff
Cons: Should pay more attention for dishwashing to be fantastic
10.0 Excellent
Pros: The room was beautiful lots of little extras fruit and chocolate. Amazing toiletries. Spotlessly clean room exceptional fluffy towels.
Cons: Nothing
5.0 Okay
Pros: The location was very convenient to many of the sites and activities we had planned as well as a tube station (St. James Court). However, be warned the station entrance closest to the hotel is locked early in the morning, late at night and on Sundays.
Cons: The facilities were ancient. The room was incredibly small and dated. There was peeling paint on the walls old mis-matched furniture and the curtains had stains on them. Not sure how this could be classified as 4 stars when it most closely resembled a poorly maintain motel. The manager will tell you that they are in the middle of a renovation however, to let their hotel fall into such disarray prior to starting a renovation is shameful.
9.2 Excellent
Pros: Breakfast time until 11.00 am. Croissant were excellent. I love to have Tee, coffee, cookies in my room as you use to have.
Cons: Carpets in the aisle/corredor to our room were not ok. scrambled eggs were not good at all. Attention in the front desk could be better.
9.0 Excellent
Pros: Location was fantastic and the staff were just wonderful during our stay. They helpfully changed my parents room when asked to facilitate accessibility requirements.
Cons:
9.0 Excellent
Pros: Great welcome from staff and exceptionally good room. Wellness Centre was superb.
Cons:
9.0 Excellent
Pros: a very nice hotel, beautiful stuff, great service from the team of the hotel, a good location
Cons: the room was a little bit small
9.6 Excellent
Pros: Excellent staff, great shower. Very comfortable bed.
Cons: HVAC difficult to control.
A stay at St. James' Court, A Taj Hotel, London places you in the heart of London, within a 10-minute walk of Buckingham Palace and Victoria Palace Theatre. Featured amenities include wired Internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and a meeting room.
The May Fair, A Radisson Collection Hotel has been a luxury icon in London's most sought after address, since its doors first opened in 1927. The May Fair boasts some of the largest bedrooms in London including an iconic collection of suites. A 3D cinema, tranquil May Fair Spa, 24hr gym and adjoining Palm Beach Casino make it one of the city's most sought-after places to stay or visit. Just down the road from Buckingham Palace, Bond Street's exclusive jewellery stores, cafes and boutiques as well as Berkeley Street's world famous restaurants, it is the perfect base from which to explore the fashion, art and culture that make Mayfair THE place to be for locals, celebrities and discerning business travellers alike. Green Park station is around the corner, with easy access to Canary Wharf. The May Fair Hotel's bedrooms features elegant, contemporary decor, Italian marble bathrooms and luxury Vispring beds with down pillows and 350 thread count Egyptian cotton bedding. All are equipped with free WiFi up to 150mbps on unlimited devices and Samsung TVs offering up to 300 channels in multiple languages. In selected suites, iPads let guests browse the hotel's services and menus before ordering with the touch of a screen. The May Fair, A Radisson Collection Hotel is a foodie heaven. As the flagship kitchen, May Fair Kitchen offers mouth-watering menu of Mediterranean style sharing plates, our signature contemporary Peruvian and Mexican dishes from Monmouth Kitchen and Leicester Square Kitchen and afternoon tea while enjoying the cool atmosphere provided by drop lighting, contemporary furnishings and a DJ 3 nights a week. May Fair Bar is perfect for a daytime meeting or coffee and when the sun goes down, it transforms into one of London's best night spots, serving exquisite cocktails and light bites. May Fair Terrace provides a sleek, open-air enclave for drinks and cigars.
Overall 8.7 Excellent
Based on 3,920 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Okay
5.4
Mediocre
2.0
Pros: Breakfast was a disaster.
Excellent
8.0
Pros: .
Excellent
8.3
Pros: 1. Location 2. Room Service and room size 3. Good and friendly staff 4. close to the underground station and beckenham palace
Excellent
8.3
Pros: Great location. Lovely bar area
Good
7.5
Pros: location staff friendly
Good
7.7
Pros: Location is great, good access to big chunks of London by foot
Rooms are spacious for a big city
Staff very helpful
Okay
5.4
Pros: Really good location
Good
7.9
Pros: Great location.
Good
7.1
Pros: Great staff, great location, good breakfast.
Excellent
9.6
Pros: Personal touch, it was my girlfriends birthday upon return to our room, slice of birthday cake was left. Small touch went far!
Okay
4.6
Pros: Breakfast
Details
Reviews
Overall 8.7 Excellent
Based on 3,920 reviews
Location
9.8
WiFi
9.6
Service
8.4
Food
8.0
Breakfast
8.0
Room
6.5
Value
5.1
Location
9.9
Service
8.6
Breakfast
7.8
Room
6.8
Location
9.9
Breakfast
8.3
Service
7.9
Room
5.3
Service
7.6
Room
6.2
Location
9.9
Service
8.4
Room
5.6
5.4 Okay
Pros:
Cons: The rooms are small, old and run down. Worst value for the money.
2.0 Mediocre
Pros: Breakfast was a disaster.
Cons:
8.0 Excellent
Pros: .
Cons: I was told the breakfast room is full which seemed to be not the case.
8.3 Excellent
Pros: 1. Location 2. Room Service and room size 3. Good and friendly staff 4. close to the underground station and beckenham palace
Cons: 1. GYM and wellness centre is a bit small 2. Too expensive to be without a breakfast 3. Little noise area from the nearby street where lots of cars seems racing. 4. Furniture needs some upgrade ....
8.3 Excellent
Pros: Great location. Lovely bar area
Cons: Rooms was a little tired, old dirty carpet.
7.5 Good
Pros: location staff friendly
Cons: noisy
7.7 Good
Pros: Location is great, good access to big chunks of London by foot
Rooms are spacious for a big city
Staff very helpful
Cons: Gym a bit small
Too long a wait for elevators
Breakfast crowded late in the morning, not so special
5.4 Okay
Pros: Really good location
Cons: When we asked to upgrade the room they told us there wasn’t any suites available. There was only a one bedroom suite which was three grades above our booking. When we checked on booking.com there were rooms available. When we informed them of this, the suites suddenly became available. They’re just after your money all of the time. It’s not about customer service.
7.9 Good
Pros: Great location.
Cons: Rooms should be refurbished. The decorations is very poor.
7.1 Good
Pros: Great staff, great location, good breakfast.
Cons: Furniture is worn out and partially broken. Bathrobe was with holes, stitches and stains of blood or something. Key doesn’t work most of the attempts and it is a usual practice as herd from other visitors in lift or lobby.
9.6 Excellent
Pros: Personal touch, it was my girlfriends birthday upon return to our room, slice of birthday cake was left. Small touch went far!
Cons: N/A
4.6 Okay
Pros: Breakfast
Cons: Room paint flicked off the wall light bulb gone sofa cigarette burns room poor condition for a five star hotel
The May Fair, A Radisson Collection Hotel has been a luxury icon in London's most sought after address, since its doors first opened in 1927. The May Fair boasts some of the largest bedrooms in London including an iconic collection of suites. A 3D cinema, tranquil May Fair Spa, 24hr gym and adjoining Palm Beach Casino make it one of the city's most sought-after places to stay or visit. Just down the road from Buckingham Palace, Bond Street's exclusive jewellery stores, cafes and boutiques as well as Berkeley Street's world famous restaurants, it is the perfect base from which to explore the fashion, art and culture that make Mayfair THE place to be for locals, celebrities and discerning business travellers alike. Green Park station is around the corner, with easy access to Canary Wharf. The May Fair Hotel's bedrooms features elegant, contemporary decor, Italian marble bathrooms and luxury Vispring beds with down pillows and 350 thread count Egyptian cotton bedding. All are equipped with free WiFi up to 150mbps on unlimited devices and Samsung TVs offering up to 300 channels in multiple languages. In selected suites, iPads let guests browse the hotel's services and menus before ordering with the touch of a screen. The May Fair, A Radisson Collection Hotel is a foodie heaven. As the flagship kitchen, May Fair Kitchen offers mouth-watering menu of Mediterranean style sharing plates, our signature contemporary Peruvian and Mexican dishes from Monmouth Kitchen and Leicester Square Kitchen and afternoon tea while enjoying the cool atmosphere provided by drop lighting, contemporary furnishings and a DJ 3 nights a week. May Fair Bar is perfect for a daytime meeting or coffee and when the sun goes down, it transforms into one of London's best night spots, serving exquisite cocktails and light bites. May Fair Terrace provides a sleek, open-air enclave for drinks and cigars.
Overlooking the Royal Hyde Park amidst the glamour of Knightsbridge, The Wellesley combines sophisticated luxury with captivating grandeur and uncompromising service.The bedrooms are beautifully finished with contemporary touches and elegant artwork that pays homage to the building’s Art Deco past. We have married luxurious expressions of deco grandeur with the personal attentiveness of a true boutique experience to create an exquisite jewel for the discerning traveler. Within these walls the spirit of freedom is celebrated – the freedom to be private and the freedom to savor the rare and the beautiful. Home to a selection of London’s most exquisite bars and restaurants, this Art Deco style hotel boasts the finest Italian food, outstanding service, stylish live music performances and a distinguished collection of the finest spirits and cigars.
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Overall 8.7 Excellent
Based on 413 reviews
All reviews
- All reviews
Excellent
8.8
Pros: - the one bed suite was very comfortable, we were welcomed to check in at 9:00am. Staff were so friendly and helpful. Hotel location is great, convenient and near to most attractions
Excellent
9.6
Pros: Everything was perfect
Good
6.3
Pros: The location.
Excellent
10.0
Pros: everything is amazing thanks for hospitality. We admire it . Hopefully We stay again.
Good
6.3
Good
7.9
Pros: Loved the location, and our bathroom!
Excellent
8.8
Pros: Love the rooms and location
Excellent
10.0
Pros: everything!!
Excellent
9.6
Pros: Fantastic staff. Lovely room. Wonderful location.
Excellent
10.0
Pros: the professional staff and comfort
Good
7.1
Pros: Location
Details
Reviews
Overall 8.7 Excellent
Based on 413 reviews
Location
10.0
Food
8.9
Service
8.9
Bar
8.3
Room
7.8
Vibe
7.5
Breakfast
5.3
Cleanliness
4.3
8.8 Excellent
Pros: - the one bed suite was very comfortable, we were welcomed to check in at 9:00am. Staff were so friendly and helpful. Hotel location is great, convenient and near to most attractions
Cons: - room rate is a bite pricey if compared to Burj Al Arab in Dubai
9.6 Excellent
Pros: Everything was perfect
Cons: The price little too high but everything was perfect
6.3 Good
Pros: The location.
Cons: The room, 603 was extremely small.
10.0 Excellent
Pros: everything is amazing thanks for hospitality. We admire it . Hopefully We stay again.
Cons:
6.3 Good
Pros:
Cons: They have charged my credit card 850,-Pound after my Check out and are not giving any information why they have charged it. Indeed three days after I left the Hotel. I have written them two emails but they do not reply at all. We are not talking about a Hostel this is a 5 star Hotel! I hope this is only a mistake
7.9 Good
Pros: Loved the location, and our bathroom!
Cons: Cigars are allowed indoors downstairs, and the horrid smell is smothered in really strong perfume. It is frankly unbearable, and I am not normally bothered by smells.
8.8 Excellent
Pros: Love the rooms and location
Cons: Breakfast average
10.0 Excellent
Pros: everything!!
Cons:
9.6 Excellent
Pros: Fantastic staff. Lovely room. Wonderful location.
Cons: We thought that breakfast was included but had a bill for £68 as was advised this wasnt in price
10.0 Excellent
Pros: the professional staff and comfort
Cons:
7.1 Good
Pros: Location
Cons: Price
Overlooking the Royal Hyde Park amidst the glamour of Knightsbridge, The Wellesley combines sophisticated luxury with captivating grandeur and uncompromising service.The bedrooms are beautifully finished with contemporary touches and elegant artwork that pays homage to the building’s Art Deco past. We have married luxurious expressions of deco grandeur with the personal attentiveness of a true boutique experience to create an exquisite jewel for the discerning traveler. Within these walls the spirit of freedom is celebrated – the freedom to be private and the freedom to savor the rare and the beautiful. Home to a selection of London’s most exquisite bars and restaurants, this Art Deco style hotel boasts the finest Italian food, outstanding service, stylish live music performances and a distinguished collection of the finest spirits and cigars.
With a stay at Park Plaza Westminster Bridge London, you'll be centrally located in London, steps from Southbank Centre Book Market and Florence Nightingale Museum. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Overall 8.6 Excellent
Based on 21,253 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
10.0
Pros: Location is central to everything
Excellent
10.0
Pros: The view, room and food was amazing, staff were very friendly.
Mediocre
3.0
Pros: Location Hotel
Excellent
8.0
Pros: The breakfast spread was good with different selection of mains daily. Room was comfy and clean. Hotel's policy on reducing water wastage and environmental sustainability is a plus.
Good
6.3
Pros: Good location and nice interior
Good
7.9
Pros: The location and view
Excellent
10.0
Pros: Staff very helpfull when my elderly dad became ill. Assisted quickly and paramedics were called to assess. Thank you for all your help
Excellent
10.0
Pros: Fantastic room. Very comfortable bed and brilliant amenities in the room also. Great location. Lovely staff
Excellent
9.6
Pros: Staff were very friendly an welcoming. We went to drop off our bags and our room was ready for us, was great to have a cuppa before checking out the sights. The room was spotlessly clean and very comfortable. I'd booked a twin room with a friend and had a great nights sleep in the wider than average single bed. Good choices for breakfast. Great location, less than 4 mins walk from Waterloo tube station, London Eye and other attractions. Would definitely stay again
Excellent
9.0
Pros: Location, free breakfast
Okay
4.0
Good
7.7
Pros: Breakfast not good
Details
Reviews
Overall 8.6 Excellent
Based on 21,253 reviews
Location
9.7
WiFi
7.9
Comfort
7.7
Service
7.6
Room
7.4
Pool
6.5
Breakfast
5.9
Value
4.9
Location
9.5
Service
7.2
Room
7.2
WiFi
6.6
Pool
5.9
Breakfast
5.7
Value
4.9
Location
9.6
Comfort
8.5
Service
7.9
Room
7.6
Pool
6.3
Breakfast
5.4
Value
3.9
Location
9.7
Service
6.6
Room
6.3
Breakfast
5.9
Value
4.8
Location
9.8
Comfort
7.9
Room
7.9
Service
7.5
Breakfast
5.6
Value
5.1
10.0 Excellent
Pros: Location is central to everything
Cons:
10.0 Excellent
Pros: The view, room and food was amazing, staff were very friendly.
Cons:
3.0 Mediocre
Pros: Location Hotel
Cons: Breakfast was extremely poor quality. Queuing at the lifts. Food being left in room to rot - removed on 3rd day! Room cleanliness.....dirty windows, carpets etc. Expensive restaurant food. Service charge at bar even though I went to bar and returned to pay.
8.0 Excellent
Pros: The breakfast spread was good with different selection of mains daily. Room was comfy and clean. Hotel's policy on reducing water wastage and environmental sustainability is a plus.
Cons: No egg's section and the same costs extra. Getting taxi can be a hassle especially during rush hour. Lounge always full.
6.3 Good
Pros: Good location and nice interior
Cons: Staff very unhelpful and the spa area was unclean and very noisy. Not clear information regarding the spa usage, staff unaware of hotel information and were unresponsive to any feedback.
7.9 Good
Pros: The location and view
Cons: Very crowded and arrogant staff
10.0 Excellent
Pros: Staff very helpfull when my elderly dad became ill. Assisted quickly and paramedics were called to assess. Thank you for all your help
Cons:
10.0 Excellent
Pros: Fantastic room. Very comfortable bed and brilliant amenities in the room also. Great location. Lovely staff
Cons:
9.6 Excellent
Pros: Staff were very friendly an welcoming. We went to drop off our bags and our room was ready for us, was great to have a cuppa before checking out the sights. The room was spotlessly clean and very comfortable. I'd booked a twin room with a friend and had a great nights sleep in the wider than average single bed. Good choices for breakfast. Great location, less than 4 mins walk from Waterloo tube station, London Eye and other attractions. Would definitely stay again
Cons:
9.0 Excellent
Pros: Location, free breakfast
Cons: No top sheet on bed Broken wake up calling system
4.0 Okay
Pros:
Cons: Provide adjoining rooms as advertised. Better guest relations assistance. The GM is totally absent and uninvolved in hotel operations. Called twice for extra towels that never came.
7.7 Good
Pros: Breakfast not good
Cons: Breakfast, odor of the room.
With a stay at Park Plaza Westminster Bridge London, you'll be centrally located in London, steps from Southbank Centre Book Market and Florence Nightingale Museum. Featured amenities include a 24-hour business center, express check-in, and express check-out.
With a stay at Park Plaza London Waterloo, you'll be centrally located in London, within a 10-minute walk of Florence Nightingale Museum and Imperial War Museum. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Overall 8.6 Excellent
Based on 12,492 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
8.8
Pros: The beds where comfy and the place beautiful. Reception and concierge staff very friendly and helpful
Excellent
8.0
Pros: Modern room with all the gadgets. Nice staff and feels very new and clean.
Excellent
10.0
Pros: the room the whole set up how everything was so close to get to,
Excellent
10.0
Pros: Modern and clean Friendly staff comfortable bed
Excellent
10.0
Pros: The staff are amazing and were so sweet and helpful towards me and my wife. The room was clean and the WiFi and tv options available let you really settle into the room
Excellent
10.0
Pros: Loved the Over all ambience of the place. Very cool lighting and decor in the lobby and the lifts and throughout the hotel. Our room had centralised controls for lights(full, mood, reading) air con and window blinds. Shower and toilet were spacious loved the rain head shower and the complimentary toiletries were none other than Elemis(high end) nice touch. Staff were friendly and helpful throughout my stay.
Excellent
9.6
Pros: Quality
Excellent
10.0
Pros: Everything!
Excellent
9.2
Pros: Great service 3rd visit and would. recommend
Excellent
10.0
Pros: We had a one bedroom suite, it’s was beautiful. It had a outdoor terrace which made our stay even better as the view was fantastic. We received champagne on arrival which was expected at all.. but was a great surprise! Over all the stay was wonderful. If we needed anything nothing was too much trouble for the staff.
Excellent
9.6
Pros: Room was spotlessly clean and modern. Would definitely stay here again.
Excellent
8.3
Pros: modern, clean, great pool
Details
Reviews
Overall 8.6 Excellent
Based on 12,492 reviews
Location
9.5
Vibe
9.4
WiFi
9.2
Service
7.8
Pool
7.4
Room
7.3
Breakfast
7.0
Beach
2.9
Vibe
9.6
Location
9.5
WiFi
8.5
Service
8.1
Pool
7.6
Room
7.5
Breakfast
7.4
Location
9.4
Vibe
9.3
Service
7.4
Pool
7.3
Room
7.3
Breakfast
6.5
Location
9.4
Service
7.4
Room
7.0
Breakfast
6.3
Value
5.7
Location
9.6
Vibe
9.3
Service
7.6
Breakfast
7.1
Wellness
7.1
Room
6.4
8.8 Excellent
Pros: The beds where comfy and the place beautiful. Reception and concierge staff very friendly and helpful
Cons: Breakfast time we had to wait for bacon and eggs to be cooked and put out as they had run out. Also some of the waiting and cleaning staff where not friendly.
8.0 Excellent
Pros: Modern room with all the gadgets. Nice staff and feels very new and clean.
Cons: Ironing board and iron awful! Quite small room and no full length mirror apart from next to bed where you can't see. No dressing table to sit down to put on make up or dry hair etc
10.0 Excellent
Pros: the room the whole set up how everything was so close to get to,
Cons: nothing it was all perfect, not dorchester but perfect
10.0 Excellent
Pros: Modern and clean Friendly staff comfortable bed
Cons: Nothing
10.0 Excellent
Pros: The staff are amazing and were so sweet and helpful towards me and my wife. The room was clean and the WiFi and tv options available let you really settle into the room
Cons:
10.0 Excellent
Pros: Loved the Over all ambience of the place. Very cool lighting and decor in the lobby and the lifts and throughout the hotel. Our room had centralised controls for lights(full, mood, reading) air con and window blinds. Shower and toilet were spacious loved the rain head shower and the complimentary toiletries were none other than Elemis(high end) nice touch. Staff were friendly and helpful throughout my stay.
Cons: There were pipes running down the wall in my room. You could Clearly hear running water at times. They were hidden behind some accessable wood paneling. They obviously need to be accessable to maintenance staff but the panel was not secured. I was able to open it.
9.6 Excellent
Pros: Quality
Cons: Little expensive
10.0 Excellent
Pros: Everything!
Cons: Nothing
9.2 Excellent
Pros: Great service 3rd visit and would. recommend
Cons: Nothing
10.0 Excellent
Pros: We had a one bedroom suite, it’s was beautiful. It had a outdoor terrace which made our stay even better as the view was fantastic. We received champagne on arrival which was expected at all.. but was a great surprise! Over all the stay was wonderful. If we needed anything nothing was too much trouble for the staff.
Cons:
9.6 Excellent
Pros: Room was spotlessly clean and modern. Would definitely stay here again.
Cons:
8.3 Excellent
Pros: modern, clean, great pool
Cons: The phone, TV and room controls all very hip, but actually hard to use.
With a stay at Park Plaza London Waterloo, you'll be centrally located in London, within a 10-minute walk of Florence Nightingale Museum and Imperial War Museum. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Our 4-Star Novotel Waterloo hotel is within walking distance of the Thames, Big Ben and Buckingham Palace - making it the ideal stay for families. Make the most of this central London location by requesting a room with views of London's breathtaking skyline. After a busy day you'll want to unwind in our modern hotel gym, complete with a sauna and wellness facilities.
Overall 8.6 Excellent
Based on 7,791 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
8.3
Pros: Nice hotel lovely rooms very helpful staff
Excellent
10.0
Pros: Upon check in we were greeted and checked-in by hotel employee, so welcoming. All staff were friendly. The rooms were snug but the beds were foam topped and comfortable. The breakfast was hot, plentiful with a good variety.
Excellent
10.0
Pros: Excellent location & parking
Good
6.3
Pros: It was really hot an temp control did not work and fan was noisy. Was supposed to be a sofa bed but there wasn’t one. Lucky the other party lived in London. Was taking a shower at 9.00 on Sunday morning and the cleaner knocked. Will be going back to Premier Inn.
Good
7.5
Pros: Good location close to sites
Excellent
10.0
Pros: My daughter loved the expresso machine and was great having fridge and the shower and room was fab very comfy
Excellent
9.6
Pros: The staff was always helping with great communication and helpful tips. The room was very corruptible and clean.
Excellent
10.0
Pros: The hotel is two min away from the thames. It is too close to london eye and other attractions The room was clean
Excellent
10.0
Pros: Very clean and the room seemed new
Excellent
9.2
Pros: Really welcoming atmosphere. Nice room.
Okay
5.0
Pros: The rooms are a decent size for London standard, however the problems far outweigh the benefit of the size.
Excellent
10.0
Details
Reviews
Overall 8.6 Excellent
Based on 7,791 reviews
Location
9.3
Vibe
9.2
WiFi
9.2
Service
9.1
Breakfast
8.0
Room
7.8
Comfort
7.0
Location
9.4
Vibe
9.3
Service
9.1
WiFi
8.8
Breakfast
8.3
Room
7.8
Vibe
9.1
Location
9.1
Service
9.0
Room
7.8
Breakfast
7.6
Location
9.6
Vibe
9.0
Service
9.0
WiFi
8.7
Room
8.0
Breakfast
7.1
Bar
6.8
Location
9.5
Service
9.4
Breakfast
8.0
Room
7.5
8.3 Excellent
Pros: Nice hotel lovely rooms very helpful staff
Cons: The prices I the bar were well over the top . There was nothing near by
10.0 Excellent
Pros: Upon check in we were greeted and checked-in by hotel employee, so welcoming. All staff were friendly. The rooms were snug but the beds were foam topped and comfortable. The breakfast was hot, plentiful with a good variety.
Cons: It was a tad bit off the beaten path. Since it is next to the Police Station and near St. Thomas Hospital we heard a lot of sirens. Also it is a 10 minute walk from any store and there are no vending machine or snack shop on site.
10.0 Excellent
Pros: Excellent location & parking
Cons: Nothing
6.3 Good
Pros: It was really hot an temp control did not work and fan was noisy. Was supposed to be a sofa bed but there wasn’t one. Lucky the other party lived in London. Was taking a shower at 9.00 on Sunday morning and the cleaner knocked. Will be going back to Premier Inn.
Cons: Bed not comfy
7.5 Good
Pros: Good location close to sites
Cons: Rooms facing the road are on a Hospital/Ambulance route, pretty steady stream 24 hours of sirens and ambulances in and out of the hospital, request an odd number room
10.0 Excellent
Pros: My daughter loved the expresso machine and was great having fridge and the shower and room was fab very comfy
Cons:
9.6 Excellent
Pros: The staff was always helping with great communication and helpful tips. The room was very corruptible and clean.
Cons: English breakfast', same each morning and without to many choices No salads' no white cheese
10.0 Excellent
Pros: The hotel is two min away from the thames. It is too close to london eye and other attractions The room was clean
Cons: In general I was perfect
10.0 Excellent
Pros: Very clean and the room seemed new
Cons: No.
9.2 Excellent
Pros: Really welcoming atmosphere. Nice room.
Cons: No instructions on how to make Glass Wall frosted
5.0 Okay
Pros: The rooms are a decent size for London standard, however the problems far outweigh the benefit of the size.
Cons: Okay, the hotel has no concierge service! Then the rooms are a good size, but lack natural light and even the 2 tiny bulbs aren’t enough if you are trying to work in the room. The room I stayed in superior.. second floor had water clogging both in the sink and the shower!! Didn’t expect this at all from a chain. Also, the staff I called to book my room was sweet and pleasant but the staff checking me in had a condescending tone. But hey, again the staff that checked me out later was very sweet. So probably just my bad luck. Anyways, for the price much better rooms available, also cheaper hotels in lambeth would be better than this! I chose this over the near by hotels thinking it would be better as a chain etc. but no.
10.0 Excellent
Pros:
Cons: None
Our 4-Star Novotel Waterloo hotel is within walking distance of the Thames, Big Ben and Buckingham Palace - making it the ideal stay for families. Make the most of this central London location by requesting a room with views of London's breathtaking skyline. After a busy day you'll want to unwind in our modern hotel gym, complete with a sauna and wellness facilities.
With a stay at St. James Hotel and Club Mayfair in London (London City Centre), you'll be steps from Piccadilly and 8 minutes by foot from Park Lane. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Overall 8.6 Excellent
Based on 635 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
9.6
Pros: Location and staff
Excellent
8.8
Pros: Old London build and charm
Excellent
9.4
Pros: Really nice location. Beautiful building and rooms. Staff are a pleasure...really excellent.
Excellent
10.0
Pros: EVERYTHING WAS WONDERFUL. THEY TOOK SUCH GRACIOUS CARE OF EVERY NEED. MY HUSBAND IS 93 AND USES A WALKER. THEY BUILT TWO RAMPS FOR HIM TO HAVE EASY ACCESS. THEY ASSISTED WITH FRONT STAIRS WHEN WE CHOSE TO EXIT FOR A TAXI TO TAKE US WHEREVER. BUT THEY ALWAYS ALLOWED FOR HIS DIGNITY. THIS TOUCHED MY HEART. HIS TOO. THANK YOU, SOMEHOW SEEMS INADEQUITE TO EXDPRESS OUR APPRECIATION. PLEASE LET STAFF KNOW THAT THEY HAVE BECOME OUR "GO TO" RESIDENCE IN LONDON. BEST REGARDS, CHERIE M DUNN
Good
7.1
Pros: The location is excellent and it is in a very quiet street in London. Most of the staff were very friendly and helpful. The bed was very comfortable with lovely linen and pillows.
Excellent
10.0
Pros: Accommodations were attractive, comfortable and inviting. Staff was exceptionally cordial and welcoming. Food options in the hotel were of the highest quality.
Okay
5.4
Pros: The hotel is situated right in the heart of central London. The bellman was well train, polite and can remembee every small detail of the guest. The room decoration is pretty nice.
Excellent
9.2
Pros: Convenience location and history of this hotel
Okay
4.6
Pros: location / rooms
Excellent
9.6
Pros: Great location, and really lovely staff. It was our 10th Anniversary and we had a lovely surprise in our room when we got back from exploring the city. Thank you so much for the champagne that was a lovely touch.
Details
Reviews
Overall 8.6 Excellent
Based on 635 reviews
Location
9.8
Service
8.9
WiFi
7.9
Food
7.5
Room
6.5
Breakfast
6.1
Comfort
5.1
Location
9.9
Bar
8.6
Service
8.3
Room
5.5
Comfort
4.6
Location
9.9
Service
8.5
Room
5.9
Comfort
5.2
9.6 Excellent
Pros: Location and staff
Cons: Restaurant was undergoing refit ... so was Big Ben, not much you can do about timing
8.8 Excellent
Pros: Old London build and charm
Cons:
9.4 Excellent
Pros: Really nice location. Beautiful building and rooms. Staff are a pleasure...really excellent.
Cons: No fitness center on site. Although access to fitness center off-site is free. 10 minute walk. Gigi's fitness center. Smallish rooms.
10.0 Excellent
Pros: EVERYTHING WAS WONDERFUL. THEY TOOK SUCH GRACIOUS CARE OF EVERY NEED. MY HUSBAND IS 93 AND USES A WALKER. THEY BUILT TWO RAMPS FOR HIM TO HAVE EASY ACCESS. THEY ASSISTED WITH FRONT STAIRS WHEN WE CHOSE TO EXIT FOR A TAXI TO TAKE US WHEREVER. BUT THEY ALWAYS ALLOWED FOR HIS DIGNITY. THIS TOUCHED MY HEART. HIS TOO. THANK YOU, SOMEHOW SEEMS INADEQUITE TO EXDPRESS OUR APPRECIATION. PLEASE LET STAFF KNOW THAT THEY HAVE BECOME OUR "GO TO" RESIDENCE IN LONDON. BEST REGARDS, CHERIE M DUNN
Cons: NOTHING
7.1 Good
Pros: The location is excellent and it is in a very quiet street in London. Most of the staff were very friendly and helpful. The bed was very comfortable with lovely linen and pillows.
Cons: No electric jug or milk to make a cup of tea in your room. Having flown 36 hours I was very frustrated to be denied a jug of hot water by reception and told to use the coffee machine which proved to be faulty. Upon my return to reception I was finally given a jug of hot water to take back to my room. Several of the lights were not working in the room. The hotel is tucked away from the main traffic noise but the floor boards are extremely squeaky so if your neighbours are up and about you will know about it. The shower leaked all over the bathroom floor, very poorly designed and as you are stepping out of a bath it can be very slippery, would not be suitable for less agile guests.
10.0 Excellent
Pros: Accommodations were attractive, comfortable and inviting. Staff was exceptionally cordial and welcoming. Food options in the hotel were of the highest quality.
Cons: There was nothing I didn’t like.
5.4 Okay
Pros: The hotel is situated right in the heart of central London. The bellman was well train, polite and can remembee every small detail of the guest. The room decoration is pretty nice.
Cons: On the moment we checked in, I raised the ac is quite warm and the staff said the ac works just be patient. So I went out for and got back to the room at late night, AC didn't work. It was even worse. We cant breath in the hotel room. Hence, we asked the staff to change the room and the staff at reception said every rooms in this hotel was fully booked. I should have raise this up since the beginning (which I did). The staff said the AC doesn't work the whole floor. They've been trying to fix it but since it's late at that moment so they will fix it on the next day. However, for some reason they managed to get us moved to the new room. But they actually downgraded our room, the room is smaller, Restroom is half size when compared to the room we got at the beginning. They insisted it's not downgrade and they charged us the same amount of money.
9.2 Excellent
Pros: Convenience location and history of this hotel
Cons: Ras
4.6 Okay
Pros: location / rooms
Cons: aircon not working and it was a heatwave. moved to a smaller air conditioned room on second day -- no discount given for lesser room and US aircon! had to ask for portable fans / so called portable aircon unit provided (which was in fact a evaporative cooler -- hopeless.
9.6 Excellent
Pros: Great location, and really lovely staff. It was our 10th Anniversary and we had a lovely surprise in our room when we got back from exploring the city. Thank you so much for the champagne that was a lovely touch.
Cons: Nothing to be honest
With a stay at St. James Hotel and Club Mayfair in London (London City Centre), you'll be steps from Piccadilly and 8 minutes by foot from Park Lane. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Park Plaza London Riverbank is a stunning 4-star deluxe hotel perfect for business or pleasure due to its state-of-the-art facilities and impressive location. Luxury guest rooms, superb function space, suite and home to the award-winning Chino Latino Pan-Asian Restaurant & Bar, Bar & Lounge. 2015 TripAdvisor Certificate of Excellence winner
Overall 8.5 Excellent
Based on 11,950 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
8.8
Pros: Location and view from our hotel room window. Bus stop opposite hotel. Routes direct to Waterloo Station and Fenchurch Street which we used.
Excellent
10.0
Pros: Loved the lobby!
Good
7.5
Pros: Clean, quiet, lovely restaurant staff.
Mediocre
3.8
Pros: Please refer to separate email regarding this hotel
Good
7.0
Pros: Spacious room
Mediocre
2.5
Pros: Nothig
Excellent
8.8
Pros: Breakfast was good quality, served in room promtly at time requested. Bed was comfy and wifi worked well.
Poor
1.0
Pros: Stylish and smart, very attentive staff
Excellent
10.0
Pros: The staff was amazing. We wanted to check in early and was originally told we couldn't. We spoke to another member of staff and he was really nice and got us checked in, they even gave us complimentary use of the executive lounge. Amazing.
Mediocre
3.0
Pros: Location
Excellent
8.8
Pros: Breakfast and customer care manager Vincent
Excellent
8.0
Pros: I loved the electric panel that could change the lights and close the curtains
Details
Reviews
Overall 8.5 Excellent
Based on 11,950 reviews
Vibe
9.3
Location
9.1
WiFi
7.9
Service
7.8
Room
7.3
Amenities
6.6
Breakfast
6.2
Value
5.1
Vibe
9.2
Location
9.2
Wellness
8.0
Service
7.2
Room
6.4
Breakfast
6.4
Pool
5.5
Value
4.8
Cleanliness
4.7
Food
4.4
Location
9.2
Vibe
9.0
Wellness
8.1
Service
8.0
Room
7.4
Breakfast
5.0
Value
4.6
Vibe
9.1
Location
8.8
Room
7.3
Service
6.7
Breakfast
6.4
Location
9.3
Vibe
9.0
Service
7.5
Bar
6.7
Room
6.4
Breakfast
5.7
Cleanliness
5.0
8.8 Excellent
Pros: Location and view from our hotel room window. Bus stop opposite hotel. Routes direct to Waterloo Station and Fenchurch Street which we used.
Cons:
10.0 Excellent
Pros: Loved the lobby!
Cons: Location
7.5 Good
Pros: Clean, quiet, lovely restaurant staff.
Cons: Having to wait until 15.50 to get into our room when we checked on at 1 and room still wasn't ready at 2.
3.8 Mediocre
Pros: Please refer to separate email regarding this hotel
Cons: Refer to separate email regarding this hotel
7.0 Good
Pros: Spacious room
Cons: Elevators were too slow, had to wait at least for 5 min to get on
2.5 Mediocre
Pros: Nothig
Cons: Evreythig
8.8 Excellent
Pros: Breakfast was good quality, served in room promtly at time requested. Bed was comfy and wifi worked well.
Cons: Could have done with more that one cup of coffee with breakfast.
1.0 Poor
Pros: Stylish and smart, very attentive staff
Cons: No obvious way of closing the plug hole in the sink
10.0 Excellent
Pros: The staff was amazing. We wanted to check in early and was originally told we couldn't. We spoke to another member of staff and he was really nice and got us checked in, they even gave us complimentary use of the executive lounge. Amazing.
Cons: Nope
3.0 Mediocre
Pros: Location
Cons: Stayed here 18 months ago and loved it hence rebooking however we felt that the service and quality were not as good this time. Value for money was not there and we will stay elsewhere next time.
8.8 Excellent
Pros: Breakfast and customer care manager Vincent
Cons: Bedroom which has given to my friend on 4th floor instead of river view. Waited long for check in. No training provided to staff Lost my daughter plug and adopter. Our personal tooth brush were missing. No system and poor communication service. Accept vincent all staff has no idea what to do. False promises.
8.0 Excellent
Pros: I loved the electric panel that could change the lights and close the curtains
Cons: The staff were unhelpful and made you feel like your questions were stupid when asking where the room is
Park Plaza London Riverbank is a stunning 4-star deluxe hotel perfect for business or pleasure due to its state-of-the-art facilities and impressive location. Luxury guest rooms, superb function space, suite and home to the award-winning Chino Latino Pan-Asian Restaurant & Bar, Bar & Lounge. 2015 TripAdvisor Certificate of Excellence winner
With a stay at Park Plaza County Hall London in London (London City Centre), you'll be steps from Southbank Centre Book Market and Florence Nightingale Museum. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in London? This hotel features 2356 square feet (219 square meters) of event facilities.
Overall 8.5 Excellent
Based on 9,326 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
8.3
Pros: Room was big spacious and great views
Good
7.1
Pros: Clean rooms. Hotel is situated in the centre and access to everything e.g the eye, station, Big Ben, Westminister, palace etc
Excellent
8.3
Pros: Good choice of food at breakfast. Very comfortable room.
Excellent
8.3
Pros: Location
Excellent
8.3
Pros: Excellent room with a view of the London Eye, overall a great stay. Provided free breakfast to our room after forgetting to include the wine and chocolate strawberries I had asked for in the room.
Excellent
9.0
Pros: Beds comfy nice and clean
Okay
5.8
Pros: Location only
Excellent
8.8
Pros: All the staff I encountered were very friendly. Room was an excellent size for London with a beautiful view of the London Eye. Easy walk to Waterloo station and central to a host of tourist attractions. Soundproofing in the rooms was a bonus being in a room opposite the lift
Excellent
8.3
Pros: Safe box in room.
Excellent
10.0
Pros: Over all this was great place to stay. Staff was very helpful. Location worked great for our visit.
Excellent
9.0
Mediocre
2.0
Pros: Assume the hotel would have been excellent.
Details
Reviews
Overall 8.5 Excellent
Based on 9,326 reviews
Location
9.6
Service
8.0
Room
7.3
WiFi
6.9
Breakfast
6.0
Bar
5.6
Food
5.4
Value
5.1
Amenities
4.7
Location
9.6
Service
7.8
Room
7.5
Vibe
6.1
Breakfast
6.0
Comfort
5.9
Food
5.5
WiFi
5.5
Value
5.4
Bar
5.3
Amenities
4.1
Location
9.5
Service
8.1
Room
6.9
Vibe
6.8
Breakfast
6.0
Food
5.3
Value
5.0
Amenities
4.9
Location
9.7
Service
8.5
Room
6.8
Comfort
5.8
Breakfast
5.6
Location
9.7
Service
7.9
Room
6.8
Breakfast
6.6
Comfort
5.9
8.3 Excellent
Pros: Room was big spacious and great views
Cons: London’s a big place to walk around.
7.1 Good
Pros: Clean rooms. Hotel is situated in the centre and access to everything e.g the eye, station, Big Ben, Westminister, palace etc
Cons: Reception and bar staff could not understand English properly. Informed reception staff on the first day that the shower was block. Sadly this was not resolved so we had to shower with water overflowing into the bathroom and had to use the large towels to wipe the water off the floor. Meals are slightly too expensive.
8.3 Excellent
Pros: Good choice of food at breakfast. Very comfortable room.
Cons: There was no bacon at breakfast. I also couldn't find a dairy free alternative to milk to have with the cereal
8.3 Excellent
Pros: Location
Cons: Not enough space at breakfast.
8.3 Excellent
Pros: Excellent room with a view of the London Eye, overall a great stay. Provided free breakfast to our room after forgetting to include the wine and chocolate strawberries I had asked for in the room.
Cons: Forgot to include the chocolate strawberries and wine that I had pre ordered for the room.
9.0 Excellent
Pros: Beds comfy nice and clean
Cons: The hotel was under construction felt there was only half of the hotel there but they failed to mention this when booking the bar looked like a standard house bar no where near as good as the previous time we visited a few year ago we were disappointed as it was our anniversary and wanted t to be as special as the first time wasn't the same and was still very pricey spent ended up paying for upgrade costing in total £578 for two nights for two people only to find the hotel closed off at one side ?? Kind regards e.westcott
5.8 Okay
Pros: Location only
Cons: Lack of service
8.8 Excellent
Pros: All the staff I encountered were very friendly. Room was an excellent size for London with a beautiful view of the London Eye. Easy walk to Waterloo station and central to a host of tourist attractions. Soundproofing in the rooms was a bonus being in a room opposite the lift
Cons: Noisy building works in the foyer area with no notification
8.3 Excellent
Pros: Safe box in room.
Cons: The room is not sound proof.
10.0 Excellent
Pros: Over all this was great place to stay. Staff was very helpful. Location worked great for our visit.
Cons: None.
9.0 Excellent
Pros:
Cons: Bathroom taps fitted the wrong way around. Didn’t bother us, but may bother someone else.
2.0 Mediocre
Pros: Assume the hotel would have been excellent.
Cons: Beware!! The booking agent Cancelon has a early date trigger converting to a non-refundable reservation after promoting "free cancelation". Its geared to pushing the non-refundable reservation to their site to sell. The listing process was incredibly difficult requiring re-entering all online data resulting in no sale or compensation. Would avoid booking through Cancelon in the future.
With a stay at Park Plaza County Hall London in London (London City Centre), you'll be steps from Southbank Centre Book Market and Florence Nightingale Museum. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in London? This hotel features 2356 square feet (219 square meters) of event facilities.
Located in London (London City Centre), Dolphin House Serviced Apartments is within a 15-minute walk of Tate Britain and Apollo Victoria Theatre. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in London? This aparthotel has 700 square feet (65 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Overall 8.4 Excellent
Based on 2,382 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
9.0
Pros: It was very clean and very spacious. We had plenty of room to spread out and be comfortable. Everything was provided in the kitchen for cooking.
Good
6.7
Pros: We had a 1BR apartment which was great as we had a small kitchen and a lounge at the end of the day. Close to the tube and a very comfortable bed.
Good
7.0
Pros: neighborhood feeling
Excellent
9.4
Pros: We had an amazing experience at Dolphin House. It was a perfect location for us to get access to the Tube and easy, safe shopping. The apartment was large and gave our family a sense of home away from home.
Okay
5.4
Pros: 1. Swimming pool was convenient but over heated and without any management of lanes. Basically a total free for all for lap swimmers. 2. Very, very quiet - refreshingly so for London. 3. Quick walk to the tube but on Victoria so you have to connect to get anywhere 4. Clean. 5. Staff were helpful 6. Restaurant food is ok.
Excellent
9.3
Pros: Great place but no AC, it was hot and muggy in london and having no AC just makes it no fun. Otherwise these apartments are excellent.
Excellent
10.0
Pros: Everything
Excellent
9.2
Pros: Very big apartments with lots of space. Very bright with nice big windows. Access to swimming pool and gym for free.
Excellent
8.8
Pros: Location and facilities. Have stayed here previously and will always return because overall experience is excellent.
Excellent
8.8
Pros: Good location， the size is quiet big.
Excellent
9.0
Pros: The size and quality of the apartment. The bed was excellent, large and comfortable
Excellent
10.0
Pros: WE LIKED ALL OF IT - EXCEPT PERHAPS THE LIGHTING COULD HAVE BEEN BETTER IN THE ROOMS AND, ALSO, THE RESTAURANT AS IT WAS VERY DIFFICULT TO READ THE MENUS. OTHERWISE I, PERSONALLY,, LOVED BEING BACK IN DOLPHIN SQUARE. MY NEIGHBOUR AND FRIEND WAS VERY IMPRESSED INDEED.
Details
Reviews
Overall 8.4 Excellent
Based on 2,382 reviews
Location
9.4
Wellness
9.2
Pool
8.8
Service
7.9
Amenities
7.3
Comfort
7.2
Room
7.0
Breakfast
6.7
WiFi
5.8
Wellness
9.4
Pool
9.1
Location
8.8
Service
7.7
Room
6.9
Breakfast
6.4
WiFi
4.6
Location
9.1
Wellness
8.9
Pool
8.8
Service
7.3
Comfort
6.8
Breakfast
6.7
Room
6.2
Vibe
4.9
Location
9.6
Comfort
7.1
Room
6.2
Location
9.5
Wellness
9.3
Pool
8.5
Service
7.7
Comfort
7.4
Amenities
7.2
Room
6.8
9.0 Excellent
Pros: It was very clean and very spacious. We had plenty of room to spread out and be comfortable. Everything was provided in the kitchen for cooking.
Cons: Beds were somewhat hard.
6.7 Good
Pros: We had a 1BR apartment which was great as we had a small kitchen and a lounge at the end of the day. Close to the tube and a very comfortable bed.
Cons: The room was very cold and staff told us they don’t provide heating until November. Paying for high grade accommodation should mean you don’t have to wrap yourself in a blanket to sit on the lounge at night.
7.0 Good
Pros: neighborhood feeling
Cons: under flight path
9.4 Excellent
Pros: We had an amazing experience at Dolphin House. It was a perfect location for us to get access to the Tube and easy, safe shopping. The apartment was large and gave our family a sense of home away from home.
Cons: The staff was a little slow when we needed help. They were still very helpful, but didn’t seem prepared when it came to simple requests like a set of new sheets. At one point we were locked out of the laundry room and it took some time for them to 1) believe me and 2) unlock the door manually.
5.4 Okay
Pros: 1. Swimming pool was convenient but over heated and without any management of lanes. Basically a total free for all for lap swimmers. 2. Very, very quiet - refreshingly so for London. 3. Quick walk to the tube but on Victoria so you have to connect to get anywhere 4. Clean. 5. Staff were helpful 6. Restaurant food is ok.
Cons: Needs an upgrade. Feels like circa 1960 but has a new paint job. Lobby is the slickest part of it. Furniture in room was fine but I'd describe this as an upgraded dorm. No shops in the neighborhood.
9.3 Excellent
Pros: Great place but no AC, it was hot and muggy in london and having no AC just makes it no fun. Otherwise these apartments are excellent.
Cons:
10.0 Excellent
Pros: Everything
Cons: Nothing
9.2 Excellent
Pros: Very big apartments with lots of space. Very bright with nice big windows. Access to swimming pool and gym for free.
Cons: Wasn’t the most soundproof rooms, could hear a lot going on outside and the doors slamming in corridors
8.8 Excellent
Pros: Location and facilities. Have stayed here previously and will always return because overall experience is excellent.
Cons: Broken washing machines
8.8 Excellent
Pros: Good location， the size is quiet big.
Cons:
9.0 Excellent
Pros: The size and quality of the apartment. The bed was excellent, large and comfortable
Cons: The kitchen is fairly lightly equipped and it could be better. The hot water went off-line on the morning of our second day, which wasn't the fault of the hotel.
10.0 Excellent
Pros: WE LIKED ALL OF IT - EXCEPT PERHAPS THE LIGHTING COULD HAVE BEEN BETTER IN THE ROOMS AND, ALSO, THE RESTAURANT AS IT WAS VERY DIFFICULT TO READ THE MENUS. OTHERWISE I, PERSONALLY,, LOVED BEING BACK IN DOLPHIN SQUARE. MY NEIGHBOUR AND FRIEND WAS VERY IMPRESSED INDEED.
Cons: BEING DISABLED, SADLY, I WAS UNABLE TO USE THE SHOWER FACILITY IN MY ROOM - HENCE I USED ONLY THE WASH-HAND BASIN - AS A RESULT OF WHICH I WAS UNABLE TO REMOVE THE PLUG FROM THE SINK ON THE FIRST MORNING AFTER WASHING - ALBEIT SOMEONE ELSE HAD KINDLY DONE SO ON MY RETURN LATER IN THE DAY. THEREAFTER, I MANAGED AS BEST IF COULD BY SIMPLY USING MY FLANNEL AND SOAP. "THANK YOU" Maureen. A. Price (Miss)
Located in London (London City Centre), Dolphin House Serviced Apartments is within a 15-minute walk of Tate Britain and Apollo Victoria Theatre. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in London? This aparthotel has 700 square feet (65 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Just a hop, skip and a jump away from Oxford Street, Amba Hotel Marble Arch is in the very heart of Londons glittering centre. With Park Lane, Hyde Park and dozens of other landmarks just a few steps away, location really is everything.Nearly 700 bright, modern and spacious bedrooms fill this amazing hotel, as well as beautiful ballroom spaces, 12 fully equipped meeting rooms, a restaurant, deli and bar. It also boasts fast, free and unlimited Wi-Fi throughout the hotel.
Overall 8.1 Excellent
Based on 5,960 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
9.1
Pros: Location. Friendliness of staff. Concierage service.
Okay
5.8
Pros: Location only.
Mediocre
3.0
Pros: Location and bed very comfy
Excellent
9.2
Pros: Really neat and clean located at an excellent place
Excellent
10.0
Pros: So impressed. Helpful staff. Lovely comfy bed. Clean. Location perfect for tube station and shopping. Quality of food at breakfast excellent. Will definitely return.
Okay
5.4
Pros: Nothing much, except the location with close access to shopping and restaurants.
Good
7.5
Pros: Hotel location
Good
7.1
Pros: Quick service
Excellent
8.0
Pros: Hotel location
Good
6.3
Pros: The location is good . The minibar is free of charge. Jill , gizem are professionals .
Excellent
9.4
Pros: location
Excellent
8.0
Pros: Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows.
Details
Reviews
Overall 8.1 Excellent
Based on 5,960 reviews
Location
9.7
WiFi
9.1
Breakfast
7.9
Room
7.0
Service
6.9
Wellness
1.8
Location
9.8
Breakfast
7.7
Service
6.5
Room
5.3
Cleanliness
4.9
Location
9.4
Breakfast
7.8
Room
7.2
Service
6.5
Location
9.7
Breakfast
8.2
Service
6.7
Room
6.6
Cleanliness
4.7
Amenities
4.2
Location
9.8
Comfort
6.7
Room
6.3
Service
5.9
9.1 Excellent
Pros: Location. Friendliness of staff. Concierage service.
Cons: Ceiling low. Breakfast a bit expensive.
5.8 Okay
Pros: Location only.
Cons: Bad staff at reception and restaurant .
3.0 Mediocre
Pros: Location and bed very comfy
Cons: Old dated and people smoking all round entrance and the staff smell of cigarettes and
9.2 Excellent
Pros: Really neat and clean located at an excellent place
Cons:
10.0 Excellent
Pros: So impressed. Helpful staff. Lovely comfy bed. Clean. Location perfect for tube station and shopping. Quality of food at breakfast excellent. Will definitely return.
Cons: Nothing. Very happy with everything.
5.4 Okay
Pros: Nothing much, except the location with close access to shopping and restaurants.
Cons: The reception in 1st floor rather than ground floor is very inconvenient. There’s an elevator but they don’t tell you about it. So you see residents go down the stairs with luggage but no one tells them where the lift is hidden. Breakfast is very modest and cheap. The concierge doesn’t answer the phone. Also reception takes few calls to answer.
7.5 Good
Pros: Hotel location
Cons: Bathroom required to install Bidet sprayer
7.1 Good
Pros: Quick service
Cons: Need more focus on cleaning.
8.0 Excellent
Pros: Hotel location
Cons: The lobby is closed now view for outside
6.3 Good
Pros: The location is good . The minibar is free of charge. Jill , gizem are professionals .
Cons: They charged me twice and returned after ( 8 )days . There is a blood on the pillows and wasn't clean . The carpet has a lot of spots. They are men always sitting in front of the hotel , which was somehow uncomfortable.
9.4 Excellent
Pros: location
Cons:
8.0 Excellent
Pros: Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows.
Cons: Renovations still ongoing. Construction was happening in the room next to us during the day on a weekday. No construction on weekends and it started at a reasonable hour on weekdays. Few amenities in hotel, but we weren't looking to use them. My wife didn't sleep as well as she needs a contour pillow and one wasn't available.
Just a hop, skip and a jump away from Oxford Street, Amba Hotel Marble Arch is in the very heart of Londons glittering centre. With Park Lane, Hyde Park and dozens of other landmarks just a few steps away, location really is everything.Nearly 700 bright, modern and spacious bedrooms fill this amazing hotel, as well as beautiful ballroom spaces, 12 fully equipped meeting rooms, a restaurant, deli and bar. It also boasts fast, free and unlimited Wi-Fi throughout the hotel.
Radisson Blu Edwardian, Sussex, part of Edwardian Hotels London, is tucked away in a quiet corner behind London's Marble Arch. It is the perfect place to explore London's sights and attractions – then, afterwards, escape the hustle and bustle for afternoon tea, dinner or a great night's sleep. The hotel's elegant, understated style is epitomised by light, airy public spaces, modern artwork and contemporary furnishings. Each of The Sussex's 101 rooms has its own unique character and layout thanks to the building's historic beginnings as a set of Victorian townhouses. From sleek singles, doubles and twins to a unique split-level suite, there is a space to suit every taste. Modern comforts, such as luxurious 350 thread count Egyptian cotton bedding and down pillows, are complemented by elegant, contemporary furnishings, Italian marble bathrooms and cutting-edge technology, including free Wi-Fi up to 150Mbps on an unlimited number of devices and Samsung TVs offering up to 300 channels in multiple languages. A 24 hour fitness room is available for a little revitalisation while 2 flexible meeting rooms offer a space for gatherings of between 2 and 12 guests. Steak and Lobster brings together the very best ingredients from land and sea, cooked in a modern, rustic style. Highlights include succulent rib-eye, flat iron and sirloin steaks grilled however you want them, lobster steamed or chargrilled with lemon and butter, and a mouth-watering range of freshly-made salads and toasted brioche rolls. Guests should be sure to leave space for unlimited fries with every main course and wash it all down with a delicious cocktail from the bar. During the day, guests can also enjoy afternoon tea in the restaurant's comfortable seats and relaxed atmosphere. Surrounded by the world-class shopping of Oxford Street, Bond Street, South Molton Street, Regent Street and St. Christopher's Place, and on the doorstep of famous department stores such as Selfridges, Liberty, Hyde Park's open spaces, Marylebone's cafe culture, Park Lane and Edgware Road all also nearby. 2015 TripAdvisor Certificate of Excellence winner
Overall 8.1 Excellent
Based on 2,043 reviews
All reviews
- All reviews
- Solo
- Families
- Business
- Couples
Excellent
10.0
Pros: Great location , staff are more than amazing. I forgot one of my luggages on my way to the airport and they sent it with a taxi, i love how they corporate right away , highly recommend hotel !
Excellent
10.0
Pros: location and the rooms especially grate thanks to the staff at hotel luke and his colleague
Good
7.9
Pros: The staff was wonderful and very helpful. Front desk especially. We liked that location was not too far from things.
Mediocre
3.0
Pros: The upgrade for the room we have booked.
Good
7.9
Pros: Loved the location. Perfect for Oxford Street shopping! The reception staff and concierge went out of their way to assist me in getting taxis etc. The welcome fruit bowl was a nice touch. Friendly and attentive staff.
Excellent
10.0
Pros: The location was amazing . Very central. Walking distance to shops, the underground transportation, Hyde Park and other places of interest. The receptionists were fabulous and extremely helpful! Our stay included breakfast and there was a variety of healthy choices.
Excellent
10.0
Pros: The location was excellent. Friendly staff
Okay
5.8
Pros: The location it fantastic.
Excellent
8.8
Pros: The location was perfect for me.
The staff couldn't have been more helpful and friendly couldn't ask for more.
The room was clean and tidy.
Excellent
9.6
Pros: Location, staff friendly food value for money
Excellent
9.6
Pros: The staff. Excellent, friendly and very helpful
Details
Reviews
Overall 8.1 Excellent
Based on 2,043 reviews
Location
9.7
WiFi
9.6
Service
9.1
Breakfast
8.5
Vibe
5.2
Room
4.4
Bar
4.3
Wellness
2.5
Comfort
2.3
Amenities
1.9
Location
9.6
Service
9.2
Breakfast
8.6
Room
3.4
Amenities
2.2
Comfort
1.8
Location
9.8
Service
9.2
Breakfast
8.6
Room
3.2
Comfort
2.2
Amenities
1.6
Location
9.8
Service
9.1
Breakfast
8.5
Room
3.2
Amenities
2.7
Comfort
2.2
Location
9.8
Service
9.1
Room
3.5
Comfort
2.1
10.0 Excellent
Pros: Great location , staff are more than amazing. I forgot one of my luggages on my way to the airport and they sent it with a taxi, i love how they corporate right away , highly recommend hotel !
Cons:
10.0 Excellent
Pros: location and the rooms especially grate thanks to the staff at hotel luke and his colleague
Cons: Non
7.9 Good
Pros: The staff was wonderful and very helpful. Front desk especially. We liked that location was not too far from things.
Cons: Cost was a little higher than I wanted to pay considering we did not have a view of any kind as facing another building, but I didn't have time to really shop for something a little less so I did not rate lower. Bathroom was very tight, but I understand that this is sometimes the case when you travel abroad. We traveled for 3 weeks in British Isles and stayed at wonderful places, some of which had a incredible value for what we got.
3.0 Mediocre
Pros: The upgrade for the room we have booked.
Cons: The noise all the night,we couldn’t sleep and we cancelled our booking for the rest of the nights.There weren’t many choices at the breakfast,we had our breakfast outside the hotel.
7.9 Good
Pros: Loved the location. Perfect for Oxford Street shopping! The reception staff and concierge went out of their way to assist me in getting taxis etc. The welcome fruit bowl was a nice touch. Friendly and attentive staff.
Cons: 1. I absolutely hated the sink plugs and the bath plugs. They kept getting blocked and had to be manually unplugged. This is very unhygienic, disgusting and outdated! Please replace! 2. At busy times there was a long wait for the lifts 3. I did not like the cleanliness. The cleaners were using very dirty mops.
10.0 Excellent
Pros: The location was amazing . Very central. Walking distance to shops, the underground transportation, Hyde Park and other places of interest. The receptionists were fabulous and extremely helpful! Our stay included breakfast and there was a variety of healthy choices.
Cons:
10.0 Excellent
Pros: The location was excellent. Friendly staff
Cons: The food wasn’t that good
5.8 Okay
Pros: The location it fantastic.
Cons: Room conditions are so bad, old and kitchen smelly in the room.
8.8 Excellent
Pros: The location was perfect for me.
The staff couldn't have been more helpful and friendly couldn't ask for more.
The room was clean and tidy.
Cons: I was in the least expensive room but the bathroom was cramped.
9.6 Excellent
Pros: Location, staff friendly food value for money
Cons: Rooms a little dark
9.6 Excellent
Pros: The staff. Excellent, friendly and very helpful
Cons: Would like a mini bar in the room
Radisson Blu Edwardian, Sussex, part of Edwardian Hotels London, is tucked away in a quiet corner behind London's Marble Arch. It is the perfect place to explore London's sights and attractions – then, afterwards, escape the hustle and bustle for afternoon tea, dinner or a great night's sleep. The hotel's elegant, understated style is epitomised by light, airy public spaces, modern artwork and contemporary furnishings. Each of The Sussex's 101 rooms has its own unique character and layout thanks to the building's historic beginnings as a set of Victorian townhouses. From sleek singles, doubles and twins to a unique split-level suite, there is a space to suit every taste. Modern comforts, such as luxurious 350 thread count Egyptian cotton bedding and down pillows, are complemented by elegant, contemporary furnishings, Italian marble bathrooms and cutting-edge technology, including free Wi-Fi up to 150Mbps on an unlimited number of devices and Samsung TVs offering up to 300 channels in multiple languages. A 24 hour fitness room is available for a little revitalisation while 2 flexible meeting rooms offer a space for gatherings of between 2 and 12 guests. Steak and Lobster brings together the very best ingredients from land and sea, cooked in a modern, rustic style. Highlights include succulent rib-eye, flat iron and sirloin steaks grilled however you want them, lobster steamed or chargrilled with lemon and butter, and a mouth-watering range of freshly-made salads and toasted brioche rolls. Guests should be sure to leave space for unlimited fries with every main course and wash it all down with a delicious cocktail from the bar. During the day, guests can also enjoy afternoon tea in the restaurant's comfortable seats and relaxed atmosphere. Surrounded by the world-class shopping of Oxford Street, Bond Street, South Molton Street, Regent Street and St. Christopher's Place, and on the doorstep of famous department stores such as Selfridges, Liberty, Hyde Park's open spaces, Marylebone's cafe culture, Park Lane and Edgware Road all also nearby. 2015 TripAdvisor Certificate of Excellence winner
Strand Palace is surrounded by the best London has to offer. Set in the heart of London, the hotel is mere moments from Covent Garden, Trafalgar Square and the Thames, making it the perfect location for discovering cultural icons and for those travelling on business. The hotel is home to 785 bedrooms and offers a concierge service and gym for guest use.
The hotel has recently launched its brand new in house restaurant and bar. Haxells Restaurant & Bar is the perfect place to enjoy great food, cocktails and more in the heart of London. Guests can enjoy British inspired cuisine with modern art deco décor throughout the restaurant, bar, afternoon tearoom and private dining room.
With so much to do right on the hotel’s doorstep and excellent transport connections to whisk you across the city or further afield, a stay at the Strand Palace puts you at the centre of the action. With that in mind, all rooms are fully furnished to ensure your downtime is as comfortable as possible.
For more than 110 years, Strand Palace has looked to put guests first, to provide a superb experience and great value. The hotel is currently undertaking an extensive guestroom refurbishment – with minimal disturbance to guests – and are excited to have launched new art deco inspired rooms, kitted out with air-conditioning, White Company toiletries and complimentary high speed Wi-Fi.
Overall 7.9 Good
Based on 15,229 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Excellent
10.0
Pros: Great hotel and just a few mins walk from Charing Cross main line station, as well as restaurants, theatres and convent garden.
Mediocre
2.0
Excellent
9.6
Pros: Perfectly located, the rooms have recently been refurbished to a high standard. The rooms are comfortable and quiet. I was very impressed
Excellent
10.0
Pros: Great location & breakfast buffet
Good
6.0
Pros: Extremely small room, the breakfast was great, the rooms were clean, the neighborhood was too busy, a lot of bums and homelessness
Excellent
10.0
Pros: The Strand Palace is conveniently located within walking distance of many of the sights that we were interested in visiting. In addition the staff was wonderful, friendly and always available. Our room was very comfortable and the restaurant was delicious. They couldn’t do enough for you. On our day of departure they even packed us a breakfast to take with us to the airport for an early flight.
Excellent
9.6
Pros: The bed. The new renovations. The decor. Refrigerator and minibar. Breakfast. Air conditioning. Stayed here almost annually since 1988-89. Wouldn’t stay anywhere else in London.
Excellent
10.0
Pros: Location is
Excellent
8.8
Pros: Breakfast and location was really good.
Okay
4.2
Pros: The room is really small but price is high. I preferred this one as I thought it should be big enough according to 231 pounds per night. However, it is super tiny. And I am disappoint to the staffs.
Okay
5.4
Pros: Spotlessly clean, recent updated rooms.
Good
7.9
Pros: The hotel staff were nice and helpful. I asked them how to get from the hotel to the airport and they even sold me the train ticket I needed.
Details
Reviews
Overall 7.9 Good
Based on 15,229 reviews
Location
9.8
Service
8.0
WiFi
7.7
Breakfast
6.8
Room
5.3
Value
5.2
Comfort
3.3
Location
9.8
Service
8.3
Breakfast
6.5
Room
5.2
Value
5.0
Comfort
3.6
Location
9.9
Service
8.3
Breakfast
7.8
WiFi
6.3
Room
5.6
Comfort
3.6
Location
9.9
Service
7.9
Breakfast
6.6
Room
5.9
WiFi
5.9
Value
4.9
Comfort
4.3
Location
9.8
Service
8.1
Breakfast
7.1
Vibe
5.5
Value
4.7
Room
4.4
Comfort
2.4
10.0 Excellent
Pros: Great hotel and just a few mins walk from Charing Cross main line station, as well as restaurants, theatres and convent garden.
Cons:
2.0 Mediocre
Pros:
Cons: My treatment, for complaints abut the drilling heard in my room
9.6 Excellent
Pros: Perfectly located, the rooms have recently been refurbished to a high standard. The rooms are comfortable and quiet. I was very impressed
Cons: Hard to fault.
10.0 Excellent
Pros: Great location & breakfast buffet
Cons: Would like a hook on the back of the bathroom door to hang clothes
6.0 Good
Pros: Extremely small room, the breakfast was great, the rooms were clean, the neighborhood was too busy, a lot of bums and homelessness
Cons: Hotel overall was okay
10.0 Excellent
Pros: The Strand Palace is conveniently located within walking distance of many of the sights that we were interested in visiting. In addition the staff was wonderful, friendly and always available. Our room was very comfortable and the restaurant was delicious. They couldn’t do enough for you. On our day of departure they even packed us a breakfast to take with us to the airport for an early flight.
Cons: Nothing. This hotel is quality throughout.
9.6 Excellent
Pros: The bed. The new renovations. The decor. Refrigerator and minibar. Breakfast. Air conditioning. Stayed here almost annually since 1988-89. Wouldn’t stay anywhere else in London.
Cons: All great but no spare toilet paper on my final night. Hand soap not replaced unless I asked after first couple of days. No salt on.tables.
10.0 Excellent
Pros: Location is
Cons:
8.8 Excellent
Pros: Breakfast and location was really good.
Cons: Thought it was a little pricey and the lifts took ages in the morning and were very packed. (Nothing you can do about that I guess).
4.2 Okay
Pros: The room is really small but price is high. I preferred this one as I thought it should be big enough according to 231 pounds per night. However, it is super tiny. And I am disappoint to the staffs.
Cons:
5.4 Okay
Pros: Spotlessly clean, recent updated rooms.
Cons: The rooms are tiny. I stayed here a year ago and the old style room was fairly spacious (for London). This room was tiny... To call it Deluxe is a bit of a stretch. I'm 5'10" and could lay down touching both walls. I tried this. It was easy!!!
7.9 Good
Pros: The hotel staff were nice and helpful. I asked them how to get from the hotel to the airport and they even sold me the train ticket I needed.
Cons: • The bed was incredibly hard. It was like sleeping on the floor. My back hurt all the time. • The bathroom has no door which means that if you have air conditioning on in your room, and you take a shower you will be very cold when you get out of the shower. It also means that if you pee the whole room smells like pee. • The shower is built in such a way that if you move around too much, water starts getting out of the shower and into your floor. It is very modern and pleasing to the eye, but not very practical. • The hotel must be under construction, because every morning starting from 6am I heard sounds of people building and hammering. • While I was in the shower the last day of my stay the cleaning staff tried to enter my room at 8:30am which isn't that late. Thank god I had let the emergency lock on the door. Otherwise the cleaning staff would have seen me naked in the shower. • The Wi-fi is pretty bad.
Strand Palace is surrounded by the best London has to offer. Set in the heart of London, the hotel is mere moments from Covent Garden, Trafalgar Square and the Thames, making it the perfect location for discovering cultural icons and for those travelling on business. The hotel is home to 785 bedrooms and offers a concierge service and gym for guest use.
The hotel has recently launched its brand new in house restaurant and bar. Haxells Restaurant & Bar is the perfect place to enjoy great food, cocktails and more in the heart of London. Guests can enjoy British inspired cuisine with modern art deco décor throughout the restaurant, bar, afternoon tearoom and private dining room.
With so much to do right on the hotel’s doorstep and excellent transport connections to whisk you across the city or further afield, a stay at the Strand Palace puts you at the centre of the action. With that in mind, all rooms are fully furnished to ensure your downtime is as comfortable as possible.
For more than 110 years, Strand Palace has looked to put guests first, to provide a superb experience and great value. The hotel is currently undertaking an extensive guestroom refurbishment – with minimal disturbance to guests – and are excited to have launched new art deco inspired rooms, kitted out with air-conditioning, White Company toiletries and complimentary high speed Wi-Fi.
Check in to DoubleTree by Hilton London-Westminster and count on stylish comfort and a signature DoubleTree chocolate chip cookie. Situated in the heart of Westminster and within easy reach of the Houses of Parliament, the London Eye, Tate Britain, London's Theatre District and the Square Mile, our hotel helps you make the most of your time in Britain's capital. This London hotel is close to Victoria Station with the Gatwick Express connecting to the airport in 30 minutes. Waterloo train and tube station is also nearby. Relax in your room with floor-to-ceiling windows. Stay connected with complimentary WiFi. Upgrade to a Deluxe room or suite on the highest floors. De-stress after a hectic day with a workout in the fitness room, or take it easy with a drink in the Millbank Lounge. This elegant, Westminster bar offers lunch and dinner. Savor breakfast, lunch, and dinner in Art St Kitchen Restaurant, presenting a changing menu that features the best of fresh, seasonal produce. Host a central London meeting or celebration in one of our five flexible function rooms at DoubleTree by Hilton London-Westminster and let us help you make your event a success.
Overall 7.8 Good
Based on 5,083 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Okay
5.0
Pros: I have stayed at this hotel on a number of occasions in the past due to it being located very close to my daughters apartment.
Okay
5.4
Pros: Nice food...
Excellent
8.8
Pros: Breakfast expensive so didn’t have it. Kindness of concierge team was exceptional as they accommodated our disabled friend excellently- well done Mohammed
Good
7.0
Pros: Location. Helpful and friendly receptionists.
Okay
5.0
Pros: Cookies on arrival, helpful staff after room mix up. bed and the pillows nice so good nights sleep
Excellent
8.0
Pros: It is a comfortable hotel with a nice lounge bar and very polite, professional staff
Excellent
9.0
Pros: Location
Good
7.7
Pros: The location is excellent (just behind the Tate Museum & the MI-5 HQ, as well as only a couple of minutes away from the Houses of Parliament and Westminster Abbey). Tube stations are 10min.+ away, but the area is well covered by buses. The common spaces look clean and modern and the staff is friendly and polite (but nothing "over the top", though). If you manage to get a good deal, it could be a very affordable hotel in the middle of London. I paid £550 for 5 nights, but a few days before or a few days after my stay and I could've easily paid around £1,200 for the same number of nights in the same period - mid-August.
Okay
5.4
Pros: Location
Good
7.9
Pros: Bed very comfortable
Okay
4.6
Okay
5.4
Pros: It’s location is good for central London.
Details
Reviews
Overall 7.8 Good
Based on 5,083 reviews
Location
8.9
Service
7.8
WiFi
7.1
Breakfast
7.0
Room
5.2
Cleanliness
5.0
Location
8.7
Service
8.2
Breakfast
7.2
Vibe
5.5
Value
4.9
Room
4.3
Cleanliness
4.2
Location
8.5
Breakfast
7.2
Service
6.4
Vibe
5.1
Value
4.7
Cleanliness
4.0
Room
3.7
Location
9.1
Service
7.8
Breakfast
7.2
Cleanliness
4.9
Vibe
4.8
Room
4.8
Location
8.7
Service
7.7
Breakfast
6.6
Vibe
4.9
Room
4.5
Cleanliness
4.2
5.0 Okay
Pros: I have stayed at this hotel on a number of occasions in the past due to it being located very close to my daughters apartment.
Cons: Since I have been staying over the years I have seen a marked deterioration in the hotel rooms and in general. The hotel requires some investment in specific renovation. I stayed twice in September and noted that in one of the rooms the fridge had been ripped out and the woodwork was badly damaged.
5.4 Okay
Pros: Nice food...
Cons: Property is tired...
8.8 Excellent
Pros: Breakfast expensive so didn’t have it. Kindness of concierge team was exceptional as they accommodated our disabled friend excellently- well done Mohammed
Cons: Breakfast expensive no hairdryer in room
7.0 Good
Pros: Location. Helpful and friendly receptionists.
Cons: No evening lounge for diamond members. Moderately poor service from concierge.
5.0 Okay
Pros: Cookies on arrival, helpful staff after room mix up. bed and the pillows nice so good nights sleep
Cons: Room mix up on arrival, stains on carpets, chips and knocks in doors and walls . Tired and dated small bathroom. Dated room. Room missing room service menu and facilities lists
8.0 Excellent
Pros: It is a comfortable hotel with a nice lounge bar and very polite, professional staff
Cons:
9.0 Excellent
Pros: Location
Cons: Staff were a little rude and initially was making me wait to check into a room at 3 PM and I arrived at 2:30. Once I told them I was a Hilton honors member they all of a sudden said the room was available. My checkin experience could have been better.
7.7 Good
Pros: The location is excellent (just behind the Tate Museum & the MI-5 HQ, as well as only a couple of minutes away from the Houses of Parliament and Westminster Abbey). Tube stations are 10min.+ away, but the area is well covered by buses. The common spaces look clean and modern and the staff is friendly and polite (but nothing "over the top", though). If you manage to get a good deal, it could be a very affordable hotel in the middle of London. I paid £550 for 5 nights, but a few days before or a few days after my stay and I could've easily paid around £1,200 for the same number of nights in the same period - mid-August.
Cons: The rooms are a bit outdated and could do with a fresh coat of paint and some new carpeting at the very least. The design is also very simple and minimal, which gives an overall "basic" feeling. Some refurbishment would go a long way in improving the comfort of guests and would justify some of the heftier rates charged by the hotel (probably off the back of the hotel's premium location rather than room comfort and facilities).
5.4 Okay
Pros: Location
Cons: Small room, facilities not great in room, one teaspoon for two people?
7.9 Good
Pros: Bed very comfortable
Cons: Bathroom had insects
4.6 Okay
Pros:
Cons: There was no hot water at all. Served sour and cold fish from room service. No hair dryer. No iPhone port. Lacked the promised amenities like hot water! Totally unacceptable. Should have been told that prior to check in so we could have stayed elsewhere.
5.4 Okay
Pros: It’s location is good for central London.
Cons: No hot water Dirty coffee cup left in the bathroom Cleaners walking into the room Poor breakfast Bitter coffee
Check in to DoubleTree by Hilton London-Westminster and count on stylish comfort and a signature DoubleTree chocolate chip cookie. Situated in the heart of Westminster and within easy reach of the Houses of Parliament, the London Eye, Tate Britain, London's Theatre District and the Square Mile, our hotel helps you make the most of your time in Britain's capital. This London hotel is close to Victoria Station with the Gatwick Express connecting to the airport in 30 minutes. Waterloo train and tube station is also nearby. Relax in your room with floor-to-ceiling windows. Stay connected with complimentary WiFi. Upgrade to a Deluxe room or suite on the highest floors. De-stress after a hectic day with a workout in the fitness room, or take it easy with a drink in the Millbank Lounge. This elegant, Westminster bar offers lunch and dinner. Savor breakfast, lunch, and dinner in Art St Kitchen Restaurant, presenting a changing menu that features the best of fresh, seasonal produce. Host a central London meeting or celebration in one of our five flexible function rooms at DoubleTree by Hilton London-Westminster and let us help you make your event a success.
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