Excellent
10.0
Pros:
Finally a hotel that actually takes safety first not just in the ‘blurb’. Was an easy and good stay.
Cons:
Rooms are a little dated in terms of plug sockets, bathroom and general appearance. But clean and decent size.
Mediocre
3.0
Pros:
Location
Cons:
The shower wasn’t draining properly and flooded the bathroom. It was like fridge with the air on on as I entered the room - in the middle of February. It was not cleaned properly - there was dust on some surfaces. Staff were incomprehensible with their instructions and a long check in. Also no help with baggage
Excellent
10.0
Pros:
Standard of rooms. Hotel and amenities was excellent. Hotel staff professional, efficient and helpful
Cons:
There was nothing negative, but experience was limited due to Covid restrictions. No time for breakfast, but wish I could have made time.
Excellent
9.0
Pros:
Excellent location for T5
Excellent
9.0
Pros:
Clean and comfortable
Cons:
Nothing
Excellent
9.0
Pros:
Location. Facilities
Cons:
No dining table in the room. Would have been a preferred option given the food service restrictions
Excellent
9.0
Pros:
Proximity to Terminal is so convenient Very comfortable bed Lovely bathroom Nice big tv Quality room service food & drink
Cons:
It’s quite expensive for a night when due to Covid many facilities are not accessible
Good
7.2
Excellent
8.8
Excellent
10.0
Excellent
8.4
Good
6.8
Excellent
10.0
Excellent
8.0
Excellent
8.4
Excellent
10.0
Excellent
10.0
Pros:
Everything,excellent service from all staff
Poor
1.0
Pros:
The time i had to leave.
Cons:
My dog has more space to sleep in.
Excellent
10.0
Pros:
The location within the airport.
Cons:
No. Everything was great.
Excellent
8.0
Pros:
Very convenient for the airport, comfortable rooms.
Cons:
There is only one elevator from the airport link down to the hotel. This was not working and all bags and skis had to be carried using the escalator.
Excellent
10.0
Pros:
Gym and Spa was excellent. Obviously easy for plane flights just a gentle stroll, but it worked well for an event in central London also. Caught the last Heathrow Express train at 11.25 in my room by 11.55.
Excellent
10.0
Pros:
Location to T5, and travelled the day before my early flight so woke up rested before a long haul trip.
Cons:
Thought the prices for food were high, so wandered over to T5 for a meal.
Okay
5.0
Pros:
Location, convenient for overnight stay between the flights
Cons:
Reception agent took too long to check in, TV remote control didn’t operate, had to turn off TV, internet didn’t work in the morning, there was no connection. This is unacceptable for the price that I paid.
Okay
5.0
Pros:
location was perfect...most staff were polite and professional...
Cons:
expected room not to have any offending oder....cleanliness was subpar....room was below ground which made the experience even less pleasant...just and average stay....certainly below 5 star.....
Excellent
10.0
Pros:
So good close to the terminal and so quite , just what we needed.
Cons:
Nothing
Good
6.0
Pros:
The room, the bed and the bathroom were all comfortable and to expectations.
Cons:
We had flown in from Hong Kong and were transiting overnight at Heathrow with an 8.20am departure the next morning. After check in at approximately 7.15pm, we stopped by the restaurant to make a dinner reservation for 7.45pm. Even though we could see that the restaurant has many empty tables, we were curtly advised by the restaurant staff that the earliest we could book would be 8.30pm. Given we were traveling with young children and we were all tired after our flights, we elected to go for room service. We ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7.45pm. We were advised to allow 40 minutes (for a meal that would take 10 minutes to prepare). After waiting 45 minutes, we called to enquire of the status of our meal. We were told it would be another 15 minutes. They hastily cooked our meal and it arrived at 8.50pm. The children were mostly asleep by this stage and we were no longer interested either. The Pinot Noir was undrinkable. Staff were apologetic. We were not charged for our dinner. The whole experience gave the impression that the hotel trades on its location as the only hotel located at terminal 5.
Excellent
9.0
Pros:
Location to t5
Cons:
You can no longer check in at hotel ba desk
Excellent
10.0
Pros:
Style, comfort, and ease of access to terminal.
Cons:
Everything outstanding!
Excellent
8.0
Pros:
it was so convenient to get into the hotel from the airport. Had a private bridge from Terminal 5.
Excellent
10.0
Pros:
Lovely room - they gave us a free upgrade. Seamless check in and check out process..
Excellent
10.0
Excellent
10.0
Pros:
Very convenient for my long layover. Love the welcoming helpful staff and really comfortable chair in the room and bed.
Cons:
No.
Okay
5.0
Pros:
Great location for an early flight out of T5. Very clean.
Cons:
Expensive. Rooms pretty clinical and pretty small. Glad I was only there for a few hours.
Excellent
8.8
Pros:
Room was super clean and bed very comfortable. We checked in early and our room was not yet ready, but they were kind enough to give us a different room which was a kind of a downgrade, but we gladly accepted it as all we wanted was to go to sleep, after a night flight.
Cons:
This comment is for Travelocity’s attention: the hotel would not recognize my Accor Hotel membership and would not credit my Accor account for this stay. Neither were they willing to give us access to the Club which is a courtesy they normally give Accor members. All of this was because we did not book directly with Accor, rather through Travelocity. We understand that this is Accor’s policy and not Travelocity’s fault, but, if you want to keep us as customer, can’t you work with the hotel chain to remedy this shortcoming?
Good
6.0
Pros:
Location is perfect if you are travelling from T5
Cons:
OK, this is just a big tourist/business merry-go-round. Constant stream of people coming in an out. Nothing personal or 5 star about the hotel at all. It is now looking really tired and used. It's REALLY, REALLY expensive.
Excellent
10.0
Cons:
Keep up the good work
Okay
5.0
Cons:
Kids TV channels did not work and took 2 hours to unsuccessfully resolve. Felt I got the run around.
Excellent
10.0
Pros:
Ideal for early morning flight from Heathrow Terminal 5. Did not use it but BA check-in & bag drop would be very convenient if travelling with hold baggage.
Cons:
Not a lot!
Poor
1.0
Pros:
unkind
Cons:
not kind
Excellent
10.0
Pros:
Breakfast was great and had plenty of options for gluten free and dairy free.
Good
7.1
Cons:
Entertainment facilities
Good
7.0
Pros:
Room service was good and staff was nice.
Cons:
I couldn't take a shower b/c the water was not hot enough (it kept fading between hot and cold) and the room smelled like cigarette smoke.
Excellent
9.7
Pros:
upgraded. large king room. easy parkinf
Cons:
location
Okay
5.0
Pros:
Location and quality
Cons:
Service
Excellent
9.0
Excellent
8.5
Mediocre
3.0
Pros:
Location
Cons:
Gnomon tenant service over weekend night
Good
7.0
Pros:
Location is great forlate arrivals or early departures from Heathrow. Walk from the gates at Terminal 5 to the hotel
Cons:
Strong odor in bathroom.
Okay
5.0
Pros:
Location to airport - was so easy!
Cons:
Room smelt like cigarette smoke. Staff were slow to respond
Good
6.0
Pros:
Location
Cons:
Small quantity of towels- front desk unhelpful at times
Excellent
8.5
Excellent
8.0
Pros:
Sofitel is not a cheap option, but after a long haul flight it’s great to have the hotel right at the terminal. Fabulous breakfast and great soundproofing sets you up ready for the next leg of your travels.
Cons:
My case was delayed so I would have liked extra touches expected in a higher end hotel. A bathrobe and toothbrush, comb and hair conditioner would have been nice. Also we were made to queue on checking in as we got stuck behind a plane full of people whose flight had been cancelled. We had a confirmed booking so it would have been appreciated if we could have checked straight in. Staff very friendly and helpful at reception and concierge the following day. I think we were unlucky with a bad patch at check in.
Excellent
10.0
Excellent
9.7
Pros:
Excels at the two things you need most from a hotel:comfy beds with top quality duvets and pillows, and a roomy, hot powerful shower.
Cons:
Decor was bland and unimaginative. While the restaurant was excellent, it didn’t justify the silly price it charged.
Excellent
10.0
Pros:
This is such a great hotel. I would recommend it to anyone for any occasion. As soon as we arrived the staff helped with our bags and we even got an upgrade to a king sized bed. The room was very clean and accommodating.
Good
7.7
Pros:
Convenient location with the tube just a stone's throw away. Staff are really polite. Place is clean.
Excellent
10.0
Pros:
Bes linens and bed comfort were excellent and quality towels
Good
7.7
Cons:
the fact they charge for WiFi after I checked out without even mentioning it to me at check in time.
Okay
5.6
Cons:
As a Le Club Accor member I have stayed at numerous Sofitel's across the world. The staff at Heathrow Sofitel were uninformed for a airport hotel and the service was substandard. Although the bed was very comfortable the room lights randomly turned on in the middle of the night, in both rooms waking us. The tv's did not work due to flat batteries in the remotes and the expected niceties for this brand of hotel and at this cost such as a bottle of water didn't exist. Overall the location was convenient but I'm not sure we would stay again. Regards Brenda partridge
Good
7.0
Cons:
for the second consecutive time my reservation had been mishandled
Good
7.3
Pros:
The proximity to Heathrow Terminal 5 was excellent and it was very easy to find when exiting baggage claim. Comfortable bed.
Cons:
Room had no amenities that are necessary for turnover travellers such as a mini-bar for easy refreshments and iron and ironing board. Those are really two items that I need at my fingertips when I'm doing a quick layover with late arrival and early departure. Really poor for a hotel that claims 5 stars. They should understand the needs of their guests. Some of the new and innovative airport hotels could definitely challenge the Sofitel.
Okay
4.0
Pros:
If it wasn't connected to terminal 5, it would have gone bankrupt .
Cons:
Expensive , rude staff. Slow internet and very bad service.
Good
6.6
Pros:
It was located next to the terminal 5. If you have a early flight, or in case there is any sudden change of your flight schedule, this hotel would be a best choice. Additionally, the breakfast is quite impressive if ever you have a time to eat in their "buffet-style" restaurant before you leave.
Cons:
The staff was very rude, especially when they are pointed out that they made a mistake in billing by over-charging their guest. Instead of apology, I was just given a rude / unprofessional gesture and comments as if they did not do anything wrong.