Hotels near London Heathrow Airport

Pros: Breakfast was cooked and served on a plate in the restaurant it was very good .

Cons: I didn't like dinner being served in a box at the table and it was a microwave meal . The choice was poor .

Pros: Menu was great

Cons: Long walk from terminals 4 to reception

Pros: location

Cons: They made a false charge on my credit card never told me what it was for i never used any other service than sleep there for a night.

Pros: The location and its restaurant staff. They were extremely helpful and friendly.

Pros: Staff was friendly and helpful. Restaurant had good for and service. Bar was comfortable with a great bartender. The room was beautiful and the bed was super comfortable. The covered walkway to the airport was convenient and a nice feature.

Cons: There was only one towel for 2 guests.

Pros: Hotel employee at the front desk was a huge assist to us and was able to accommodate all our needs. Hotel employee and her team in the restaurant were helpful and courteous. Thanks. We loved our stay.

Pros: The rooms are clean. The employees have great customer service.

Pros: Great location at Heathrow Terminal 4. Very easy to get to other terminals if not flying out of 4. Rooms were pretty spacious and it was fun to be able to look outside the window on to the runway. Beds were comfortable and you can't beat the price ... especially if it's just for a quick overnight to catch a flight in the morning. Bonus having a Costa downstairs for morning coffee.

Pros: Staff very friendly and helpfull. Confy bed. Handy location with covered crosswalk from Heathrow T4. Very good value for money.

Pros: Perfectly located in T4 with just a walkway to the terminal. Has large rooms and a 24hr cafe!

Pros: This hotel is clean, modern, staffed with friendly, helpful people, and so easy to get to! A covered walkway takes you from Heathrow Airport straight to the hotel. The rooms are very reasonably priced. Will stay here again next time I come to London!

Cons: No, although the weather was mild when I checked in and I wish it were possible to open the windows, even slightly.

Pros: It was so clean, modern and quiet. The staff went out of their way to be helpful and welcoming.

Cons: I wished that it was possible to open the windows.

Pros: Location, staff

Cons: Small rooms

Pros: Excellent plumbing, and the air temperature controls actually worked!

Cons: I don't like the Premier Inn beds. They are far too high, too soft, and try to swallow me whole. I had a backache every morning after sleeping at Premier Inns for seven nights during my trip to Britain.

Pros: Location

Cons: Breakfast and dinner menu not up to the standard.

Pros: Great value for the money. Great customer service. Great Breakfast and great dinner. The ribeye was awesome. Get the meal deal. Convenient to Terminal 4.

Cons: 3.5 miles from terminal 5 to terminal 4. Couldn’t figure out how to take the express train to terminal 4 so ended up taking a cab

Pros: location next to airport

Pros: Very nice hotel and people.

Cons: The only flaw was that I booked it without realizing how far it was from terminal 2 which was where my plane was leaving from. It would have been perfect if we had been leaving from Terminal 4.

Cons: Phones didn't work ,mpeople tried to call me 4 times and didn't get through . I tried to call the number from my international cell phone and it would not connect . No wake up call service . Won't go back at any price

Pros: Large, clean room

Cons: There was no entrance except from the garage and no indication from the street how to get in there. So, disaster to drive to and dangerous to get dropped off or picked up

Cons: Should allow guests to make local calls from phone in room.

Pros: Room request was honoured. Room was clean and comfortable as well as being very quiet. We had drinks at the bar where there was a pleasant ambiance and reasonable prices. Very well located for access to Terminal 4.

Cons: A couple more coffee pouches.

Pros: My request for a room on a high floor away from elevators was honoured. Staff were very pleasant.

Cons: A couple more coffee pouches -- one cup each on arrival and one each in the a.m. would be nice.

Pros: Stylish, clean, perfect for an airport transfer except that the rooms do not have microwaves or refrigerators.

Cons: They did not have a fridge or microwave in the room. They also did not have any microwaves accessible on any floors and so if you arrive with food to warm up or after the kitchen is closed your only option is to eat junk out of the vending machines.

Pros: Location

Cons: The WiFi in most premier inns annoys me in this day and age

Pros: The staff are very polite and helpful. They changed my room when I needed it and fixed a couple of other issues

Cons: Be advised, some booking sites require payment on arrival. This was booked by my company. Thankfully I had cash but they did not take Malaysian Ringgit (hotel is looking in to this as they're at T4). Be aware there are limitations on how you can pay on arrival. Card, GBP sterling and only a few foreign currencies.

Pros: Super efficient staff. Comfortable beds. Great location for travelling onwards.

Pros: Excellent service. Very good food. Friendly staff. Clean basic rooms. Good air conditioning. Easy access from terminal 4.

Cons: Long walk from terminal 4 if difficulty walking. No extras like pool or airport transfers. Just the basics, but done well.

Pros: The room was large and nice. The amenities were good. The restaurant on site was very good.

Cons: Check in was efficient, but impersonal.

Pros: It was a regular hotel room, no frills

Cons: Food at the grill was not that good, WiFi didn't work and there was a dirty towel in my bathroom.

Pros: Clean. Walking distance from airport. 12pm check out. Breakfast. Comfy bed.

Cons: Quite long walk. Nō fridge.

Pros: Great value with very comfortable bed and convenient location right next to Heathrow. Staff were friendly, attentive and efficient. Restaurant meals were excellent.

Pros: Had disability room - good sized.

Cons: Somewhat pushy staff on check-in to add meals.

Pros: Very convient for Heathrow. Can access via Heathrow Express or directly from T4

Cons: No wifi for over 24hrs. No luggage trolleys so had to carry 6 bags back to the airport. 10min walk uphill in parts

Pros: Finally a hotel that actually takes safety first not just in the ‘blurb’. Was an easy and good stay.

Cons: Rooms are a little dated in terms of plug sockets, bathroom and general appearance. But clean and decent size.

Pros: Location

Cons: The shower wasn’t draining properly and flooded the bathroom. It was like fridge with the air on on as I entered the room - in the middle of February. It was not cleaned properly - there was dust on some surfaces. Staff were incomprehensible with their instructions and a long check in. Also no help with baggage

Pros: Standard of rooms. Hotel and amenities was excellent. Hotel staff professional, efficient and helpful

Cons: There was nothing negative, but experience was limited due to Covid restrictions. No time for breakfast, but wish I could have made time.

Pros: Excellent location for T5

Pros: Clean and comfortable

Cons: Nothing

Pros: Location. Facilities

Cons: No dining table in the room. Would have been a preferred option given the food service restrictions

Pros: Proximity to Terminal is so convenient Very comfortable bed Lovely bathroom Nice big tv Quality room service food & drink

Cons: It’s quite expensive for a night when due to Covid many facilities are not accessible

Pros: Everything,excellent service from all staff

Pros: The time i had to leave.

Cons: My dog has more space to sleep in.

Pros: The location within the airport.

Cons: No. Everything was great.

Pros: Very convenient for the airport, comfortable rooms.

Cons: There is only one elevator from the airport link down to the hotel. This was not working and all bags and skis had to be carried using the escalator.

Pros: Gym and Spa was excellent. Obviously easy for plane flights just a gentle stroll, but it worked well for an event in central London also. Caught the last Heathrow Express train at 11.25 in my room by 11.55.

Pros: Location to T5, and travelled the day before my early flight so woke up rested before a long haul trip.

Cons: Thought the prices for food were high, so wandered over to T5 for a meal.

Pros: Location, convenient for overnight stay between the flights

Cons: Reception agent took too long to check in, TV remote control didn’t operate, had to turn off TV, internet didn’t work in the morning, there was no connection. This is unacceptable for the price that I paid.

Pros: location was perfect...most staff were polite and professional...

Cons: expected room not to have any offending oder....cleanliness was subpar....room was below ground which made the experience even less pleasant...just and average stay....certainly below 5 star.....

Pros: So good close to the terminal and so quite , just what we needed.

Cons: Nothing

Pros: The room, the bed and the bathroom were all comfortable and to expectations.

Cons: We had flown in from Hong Kong and were transiting overnight at Heathrow with an 8.20am departure the next morning. After check in at approximately 7.15pm, we stopped by the restaurant to make a dinner reservation for 7.45pm. Even though we could see that the restaurant has many empty tables, we were curtly advised by the restaurant staff that the earliest we could book would be 8.30pm. Given we were traveling with young children and we were all tired after our flights, we elected to go for room service. We ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7.45pm. We were advised to allow 40 minutes (for a meal that would take 10 minutes to prepare). After waiting 45 minutes, we called to enquire of the status of our meal. We were told it would be another 15 minutes. They hastily cooked our meal and it arrived at 8.50pm. The children were mostly asleep by this stage and we were no longer interested either. The Pinot Noir was undrinkable. Staff were apologetic. We were not charged for our dinner. The whole experience gave the impression that the hotel trades on its location as the only hotel located at terminal 5.

Pros: Location to t5

Cons: You can no longer check in at hotel ba desk

Pros: Style, comfort, and ease of access to terminal.

Cons: Everything outstanding!

Pros: it was so convenient to get into the hotel from the airport. Had a private bridge from Terminal 5.

Pros: Lovely room - they gave us a free upgrade. Seamless check in and check out process..

Pros: Very convenient for my long layover. Love the welcoming helpful staff and really comfortable chair in the room and bed.

Cons: No.

Pros: Great location for an early flight out of T5. Very clean.

Cons: Expensive. Rooms pretty clinical and pretty small. Glad I was only there for a few hours.

Pros: Room was super clean and bed very comfortable. We checked in early and our room was not yet ready, but they were kind enough to give us a different room which was a kind of a downgrade, but we gladly accepted it as all we wanted was to go to sleep, after a night flight.

Cons: This comment is for Travelocity’s attention: the hotel would not recognize my Accor Hotel membership and would not credit my Accor account for this stay. Neither were they willing to give us access to the Club which is a courtesy they normally give Accor members. All of this was because we did not book directly with Accor, rather through Travelocity. We understand that this is Accor’s policy and not Travelocity’s fault, but, if you want to keep us as customer, can’t you work with the hotel chain to remedy this shortcoming?

Pros: Location is perfect if you are travelling from T5

Cons: OK, this is just a big tourist/business merry-go-round. Constant stream of people coming in an out. Nothing personal or 5 star about the hotel at all. It is now looking really tired and used. It's REALLY, REALLY expensive.

Cons: Keep up the good work

Cons: Kids TV channels did not work and took 2 hours to unsuccessfully resolve. Felt I got the run around.

Pros: Ideal for early morning flight from Heathrow Terminal 5. Did not use it but BA check-in & bag drop would be very convenient if travelling with hold baggage.

Cons: Not a lot!

Pros: unkind

Cons: not kind

Pros: Breakfast was great and had plenty of options for gluten free and dairy free.

Cons: Entertainment facilities

Pros: Room service was good and staff was nice.

Cons: I couldn't take a shower b/c the water was not hot enough (it kept fading between hot and cold) and the room smelled like cigarette smoke.

Pros: upgraded. large king room. easy parkinf

Cons: location

Pros: Location and quality

Cons: Service

Pros: Location

Cons: Gnomon tenant service over weekend night

Pros: Location is great forlate arrivals or early departures from Heathrow. Walk from the gates at Terminal 5 to the hotel

Cons: Strong odor in bathroom.

Pros: Location to airport - was so easy!

Cons: Room smelt like cigarette smoke. Staff were slow to respond

Pros: Location

Cons: Small quantity of towels- front desk unhelpful at times

Pros: Sofitel is not a cheap option, but after a long haul flight it’s great to have the hotel right at the terminal. Fabulous breakfast and great soundproofing sets you up ready for the next leg of your travels.

Cons: My case was delayed so I would have liked extra touches expected in a higher end hotel. A bathrobe and toothbrush, comb and hair conditioner would have been nice. Also we were made to queue on checking in as we got stuck behind a plane full of people whose flight had been cancelled. We had a confirmed booking so it would have been appreciated if we could have checked straight in. Staff very friendly and helpful at reception and concierge the following day. I think we were unlucky with a bad patch at check in.

Pros: Excels at the two things you need most from a hotel:comfy beds with top quality duvets and pillows, and a roomy, hot powerful shower.

Cons: Decor was bland and unimaginative. While the restaurant was excellent, it didn’t justify the silly price it charged.

Pros: This is such a great hotel. I would recommend it to anyone for any occasion. As soon as we arrived the staff helped with our bags and we even got an upgrade to a king sized bed. The room was very clean and accommodating.

Pros: Convenient location with the tube just a stone's throw away. Staff are really polite. Place is clean.

Pros: Bes linens and bed comfort were excellent and quality towels

Cons: the fact they charge for WiFi after I checked out without even mentioning it to me at check in time.

Cons: As a Le Club Accor member I have stayed at numerous Sofitel's across the world. The staff at Heathrow Sofitel were uninformed for a airport hotel and the service was substandard. Although the bed was very comfortable the room lights randomly turned on in the middle of the night, in both rooms waking us. The tv's did not work due to flat batteries in the remotes and the expected niceties for this brand of hotel and at this cost such as a bottle of water didn't exist. Overall the location was convenient but I'm not sure we would stay again. Regards Brenda partridge

Cons: for the second consecutive time my reservation had been mishandled

Pros: The proximity to Heathrow Terminal 5 was excellent and it was very easy to find when exiting baggage claim. Comfortable bed.

Cons: Room had no amenities that are necessary for turnover travellers such as a mini-bar for easy refreshments and iron and ironing board. Those are really two items that I need at my fingertips when I'm doing a quick layover with late arrival and early departure. Really poor for a hotel that claims 5 stars. They should understand the needs of their guests. Some of the new and innovative airport hotels could definitely challenge the Sofitel.

Pros: If it wasn't connected to terminal 5, it would have gone bankrupt .

Cons: Expensive , rude staff. Slow internet and very bad service.

Pros: It was located next to the terminal 5. If you have a early flight, or in case there is any sudden change of your flight schedule, this hotel would be a best choice. Additionally, the breakfast is quite impressive if ever you have a time to eat in their "buffet-style" restaurant before you leave.

Cons: The staff was very rude, especially when they are pointed out that they made a mistake in billing by over-charging their guest. Instead of apology, I was just given a rude / unprofessional gesture and comments as if they did not do anything wrong.

Pros: Nice place near to airport

Cons: nothing

Pros: Excellent staff, great comfortable room including very good size TV and good bathroom & shower, plenty of safe car parking. Also very good breakfast and evening meal.

Cons: The bed was a bit too soft for me.

Pros: Room as advertised. Tide, clean, and as the pictures show.

Cons: £15 per day for parking is a bit too much.

Pros: Car parking, location, spacious & freshness

Cons: No lift or stairs from inside the hotel to the car park in basement.

Pros: Clean fresh and plenty space

Cons: Nothing

Pros: Receptionist helpful , printed boarding passes for us.

Cons: 2 cooked breakfasts were ordered and only one knife was included on the tray. Food was cold by the time the 2nd knife arrived. Milk was not included for the tea and coffee. Receptionist advised wrong bus at check-out on a very cold day.

Pros: The staff are very good and friendly

Pros: Location

Cons: Check in was very slow. Dinner took over 45 minutes to get served. The hair dryer in our room did not work.

Pros: The best feature of this hotel was the heavenly comfort of the kingsize bed! The linens were white duvet cover and felt soooo fresh! Pillows were light and fluffy. The overall room was comfy and had lots of room very clean.

Cons: no

Pros: This was a very nice hotel with great rooms. The food we got was also good. Great location too. By far the best mattress/pillows I have had in a hotel. Parking is extra (£12) but reasonable and secure.

Pros: The location, cleanliness, and the comfortable beds.

Cons: The shower door doesn't extend the full length of the tub. Also the lights turned off an hour before checkout making it difficult to finish our packing. The view was of a carpark, but then it's the airport so not really a surprise.

Pros: Convenient to Heathrow. Hand a 14 hour overnight stay on way back to Canada from Greece. Very comfortable beds. Rooms looked recently renovated. Usual amenities for mid range hotel

Cons: Breakfast buffet only and fairly expensive for the three optional breakfasts. Elevators very busy at checkout (10:00 am). On first floor and first 3 elevators full. Walked down to lobby twice with bags before my wife found an elevator with room for her to come down with last bag

Pros: Friendly and approachable staff.

Pros: Located across from Heathrow property with free shuttle (city bus) to the hotel front door. Quiet comfortable bedroom. Great breakfast ($15). Good service.

Cons: Not very close to local restaurants. 20 minute (easy) walk to closest pub (The White Horse). Cannot exchange currency at hotel. ATM located in convenience store 10 minutes away.

Pros: Comfortable bed, quiet, complimentary drink on arrival.

Cons: No coffee maker.

Pros: Nice breakfast offered, not included in price of room.

Cons: No transportation from airport when flight is delayed and gets into the airport after midnight. Only taxis at a cost.

Pros: The staff are so friendly, helpful, nothing too much trouble. Hand gels everywhere, all rules and regs for covid clearly posted and understandable.

Cons: The room could have been a little cleaner but I had wipes and was sanitizing everything if it looked clean or not. Some surfaces had visible marks

Pros: Close to terminal 2

Cons: Cold hotel in lobby corridors and in particular the room

Pros: Excellent facilities regarding food - order and collect and then eat in bedrooms. All COVID safe.

Cons: The plastic cutlery was poor quality. I broke forks with very little pressure.

Pros: Excellent room excellent staff food very good under the situation were in

Cons: Nothing at all excellent

Pros: We love staying here for long weekends as my husband is an avid plane spotter and the view is amazing. The room is large with fridge and unlike many hotels there are 2 comfortable chairs.

Cons: Nothing

Pros: Hotel was very clean and there was plenty of hand sanitiser stations located in public spaces. Staff were super friendly I liked that I could still order room service and the process was handled well. Thankyou for a lovely stay.

Cons: Nothing! You guys are all great!

Pros: Great Breakfast, friendly staff

Pros: Comfortable bed, clean room, great executive lounge.

Cons: No breakfast available during stay, room corridors smelt musty.

Pros: Proximity to Heathrow

Cons: No

Cons: Transportation from the airport at night too sketchy, not on time, not following timetable

Pros: Great location, close to airport and good views of airport and runway, Good breakfast.

Cons: Inconsistent and confusing extra bed policy. Overall the hotel proves to be very difficult when trying to accommodate 2 children in a room.

Cons: We had a medical emergency forcing us to cancel stay with about 24 hours notice. Agent conceded system would not let them cancel full cost, but perhaps manager would. Manager was not in until Monday. Didn’t hear back. (Will change score if he messages me and explains my account was refunded.)

Pros: Staff were great. Buffet was good value and tasty.

Cons: Charged for drinks we did not have. Concierge was not around when we wanted our bags. Shuttle bus to airport. Not easy to get to the bus stop from hotel.

Pros: This was a very short stay and it was an easy hotel to get in and out of.

Cons: Nothing

Pros: Despite its proximity to Heathrow, the room was very quiet as well as being clean, well air conditioned, and large by European standards.

Cons: Enjoyed the short stay before our flight.

Pros: Breakfast was awesome

Cons: Drink and food service was very slow and unorganized in the hotel bar.

Pros: Clean rooms and friendly staff

Cons: Airport shuttle was not available during our stay

Pros: We arrived late, 8:30 at night, and needed to print out our boarding passes. We had some trouble accessing the information but the concierge was patient and helped us get the passes printed. The morning breakfast was great. Finally, we needed something mailed and they agreed to do that too. So great service, great locations.

Cons: I had a package delivery to the hotel no one was there to received and I missed my package I returned home with out and probabaly will lose my money that I expended

Pros: Close to the airport. Nice comfortable rooms. Executive lounge. Buffet breakfast not

Cons: Not kids friendly. No swimming pool. I am gold elite member several time requested front desk staff that I am entitled to enhanced speed internet but they never hot permission for it. Their generic WiFi was really slow. Although, I was on holidays with my family but I was working and it was difficult to download any attachment

Cons: Some type of perfume air freshener in the lobby bar. Too strong and unpleasant. it was present on both stays.

Pros: Extremely pleasant and helpful staff both at front desk and concierge. Tasty restaurant with fast attentive service. Super comfy bed and nice updated bathrooms!!!

Pros: Quite up to date

Cons: Small room

Pros: Room was beautifully clean and the bed comfortable.

Cons: The queue to check in was too long, the phone in my room didn't work and the airport transfer that I was assured would be available in 5 minutes took 25 making me late for my meeting.

Pros: Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable.

Cons: Endless corridors and small rooms for such a huge hotel.

Pros: Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.

Pros: Location

Cons: Hotel currently going through refurbishment

Pros: Location

Cons: State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.

Pros: Location Service in the restaurant was very efficient and friendly

Cons: We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.

Pros: Location, lounge

Cons: 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money

Pros: Location

Cons: This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.

Pros: Proximity to airport Ability to earn Marriott points

Cons: The hotel was old and in desperate need of an update.

Pros: Staff helpful; good comfortable basic facilities during covid.

Cons: Access to hotel very restricted during T4 closure; walkway closed, no trains to T4. Bus to local stop 5 minute walk away, a big problem with luggage.

Pros: Basic - would have preferred to be advised before I made the booking that breakfast was only a takeaway

Cons: The empty feel to the hotel

Pros: Location convenient for my purposes.

Cons: Very misleading listing on booking.com. I will be making a formal written complaint to the CEO.

Pros: When I asked to move from my extremely dark room facing the restaurant, the staff obliged.

Cons: Everything in the room - dark and dingy, I absolutely would never have thought a Hilton would be like this.

Pros: You’re staff are absolutely amazing. They deserve more credit than I can give! Extremely helpful, kind and attentive.

Cons: Nothing it was perfect

Pros: Onl

Cons: Sent a email Purley lied about the room

Cons: Lots of walking to get to it.

Pros: location

Cons: no

Pros: Modern and all the comforts of America

Cons: Check in they tried to make us pay extra to check In early.

Pros: Requested wake up call which did not come.

Cons: Staff not great

Pros: Great place

Cons: The fact there was no airport bus

Pros: Location

Cons: It was what I expected.

Pros: The convenience to airport

Cons: Could not find the pool despite following signs and the fitness center was in basement like dungeon. Did not appear safe.

Pros: Very kind and helpful staff.

Pros: Comfortable

Cons: Difficult to get to

Pros: The manager on spot  was understanding and offered to rectify the room issue. He offered me free breakfast and moved me to a new room once I reported the room was not clean.

Cons: Hotel was not clean on arrival. Unacceptable . Got moved to another room but still found the new room not to be super clean .

Pros: A newer hotel, quite contemporary without being shocking. Nice room reminiscent somewhat of IKEA. We stayed overnight between two 10+ hour international flights; I’d do it again in a heartbeat. Great staff!

Cons: The hotel is about a half-mile walk through a metal tube from Heathrow Terminal 4; it might be a challenge for someone with impaired mobility.

Pros: Nice room. Great lobby spaces with bar and restaurant.

Cons: Have to pay for airport shuttle, not good!

Pros: clean modern rooms, excellent service

Pros: The breakfast and the breakfast staff were fantastic.The young lady who was working the conceirge desk was very helpful she arranged for free wifi, plus advised about ordering breakfast in advance. Once again the breakfast staff were tne ultimate.

Cons: When you can get free wifi at just about any place you go, how can Hilton make one jump threw hoops to obtain it. When we received our emailed bill we were charged $4.99 for a drink out of the room bar inwhich we never had.

Pros: Proximity to the airport was just what we needed before an early morning flight. Very friendly staff, a comfortable welcoming room and the choice of 3 eating places within the hotel made for a very pleasant stay.

Cons: Nothing worth putting into words.

Pros: This was a very short stay, got in about 9pm and left at 6am. It was perfectly serviceable and comparably priced hotel. Comfortable beds, quiet, average breakfast buffet.

Cons: My only complaint is that the website doesnt make it clear how far away from the majority of the airport it is. Heathrow is a *giant* airport. If youre not used to these or you've never been to LHR, plan extra time & expect to walk much more than you'd expect. I was traveling with my elderly father & booked this hotel because it was "close and convenient" and he didnt want to take the tube to a hotel. We came in via Terminal 3, and it was a good 30 minute hike (inc inter-airport shuttle). We didnt realize you could call for a cart from Terminal 4 to the hotel lobby & my dad had a lot of trouble walking the distance. The clerk at the hotel told us to plan 30-45 minutes to walk back to Term 3 in the morning, or 10 minutes via cab (20 pounds for a cab, 10 for an uber). The sad thing was, I specifically confirmed the hotel I had originally planned was only a 30 minute tube ride and 3 minute walk away from the stop, so joke was on my dad. Also, room service is quite expensive (which may be the case with all Hiltons or London hotels). Worked out to be about $60 for 2 hamburgers/fries and a cokes.

Pros: The front desk staff was incredible and accommodating to all of our needs. Rooms were very nice and everything worked perfectly well, very convenient it is right next to Heathrow.

Pros: Clean

Cons: Room wouldn't get warm. Bed hard as a rock. Shower gets water all over bathroom floor - no shower curtain, just some useless glass that covered about 1/3 of opening. Parking too expensive. Will never recommend this hotel or ever stay there again. Two thumbs down Hilton!

Pros: Convienience for early departure and easy walk to the Heatheow Express. Very clean, modern and comfortable.

Pros: Very impressed by the staff, who did everything to make my stay a pleasant one. Outstanding breakfast.

Cons: The Heathrow Hilton advertises itself as being on the airport campus. Well, only just: and after a long walk from terminal 2 to terminal 3 to take the Heathrow Express to terminal 4, followed by another long walk to the hotel, one might be forgiven for wondering if an off-campus hotel might not have been easier and more convenient to reach. It took me at least a half hour, bags in hand, to stagger from the Customs Hall to the hotel. Be aware!

Pros: Location and breakfast

Cons: Room was in serious need of updating Kind of disappointing for Hilton. I was informed that some sections of the hotel have been renovated. Overall I'll rather pay a little extra and stay at the sofitel in Terminal 5.

Pros: The room was clean and like most other airport hotels.

Cons: The hotel is located a long ways from the international terminal which in itself isn't bad. The only way to get to the hotel though is to take a 14 dollar (round trip) bus from the terminal to the hotel. The bus only takes British pounds and doesn't take a credit card. This is the only major airport I think I've ever been to without hotel courtesy shuttles. Very disappointed with my 45 minute, 14 dollar commute to a hotel that's advertised as an airport hotel. The hotel also charges 20 dollars a day for internet. It's hard to believe the Motel 6 doesn't charge for internet and places like the Hilton still do.

Pros: Great staff, thorough and attentive. Very good if flying out of T4.

Pros: We were given a newly refurbished room. The food in the two restaurants we dined was great. We did not dine at the Oriental restaurants.

Cons: Everything a bit pricey. Listed as having an airport shuttle, however that is only to terminal 5. You must walk a long distance and take a train to get to other terminals. Hotel Shouldn't be listed as having a shuttle.

Pros: Great service and simple check-in. Location is great, the staff were very helpful.

Cons: Room was a little old and weathered, could do with a spring clean.

Pros: Very comfortable bed

Cons: No soap in the bathroom???

Pros: Property was thoroughly clean. The staff, namely Sekura provided an excellent and professional service throughout my stay. Would definitely go back!

Pros: Clean, tidy, friendly staff

Cons: Parking is a little expensive

Pros: Great location next to the covid test site. Friendly staff

Cons: I asked the virtual assistant if the gym and lounge was open and it said yes, but in fact they were both closed.

Pros: Everything

Pros: Lovely hotel ideal for departing from Heathrow.

Cons: Concierge staff excellent very professional, courteous and extremely helpful thank you! Reception staff friendly and welcoming.

Pros: Hotel was a nice place to stay overnight before a flight. Free service available to Heathrow if you can take your stuff to bus stop up street.

Cons: Room next to mine in stairwell is a bit odd and made it feel a bit uncomfortable

Pros: Gorgeous entry foyer

Cons: Room does not meet a 4 star level, in terms of quality, decor & size

Cons: Noise in lobby from event in hotel was too loud. Made hearing staff at check in difficult.

Pros: The room was clean, nice, and the service was spectacular. A great way to end our trip to London.

Cons: If it was a bit closer to the city, we would have stayed the entire time. BUT getting us closer to Heathrow was why we stayed there, so I guess it served an even greater purpose.

Pros: Early check-in, friendly staff

Pros: The style and decor of the hotel is lovely. The staff is friendly and helpful and the restaurant has wonderful menu, delicious food. If I stay in London again, I likely to stay at the Blu Edwardian.

Cons: Our stay was just for the night, and there was a great deal of jet lag involved. The hotel has less available restaurants at latter hours unlike other airport hotels in other major cities.

Pros: Beautiful lobby, super nice staff, Awesome bar and both an Indian and steak and lobster restaurant at the hotel. Tons of outlets, including USB outlets for ease. Seems brand spanking new.

Cons: Nada

Pros: Great service. Friendly staff.

Pros: Quiet

Cons: Needed update

Pros: Rooms are good quiet clean value for the money. The restaurants, particularly the bar, could really use improvement. Food not very good.

Cons: Bar food has gone downhill over the last few years. Used to be better.

Pros: The bathroom, location, and the airport shuttle.

Cons: Several of their staff were not professional and rude (to be fair, some were good). The fire alarm kept going off and kept waking me up in the middle of the night because somebody was smoking in another room.

Pros: Location was great. Close to airport and easy access to London underground for travel into London.

Pros: I need back my $

Cons: Back $ pls

Pros: I down graded the cleanliness because the coffee pot was dirty , no instant coffee There was an old milk container and crumbs on the floor below the coffee shelf. The rest of the room was perfect. Staff was very helpful. wonderful breakfast

Cons: See above comment.

Pros: Very good

Pros: High quality bedding

Cons: Room was next to ground floor lifts, very noisy at night

Pros: We stayed just one night because we had a flight the next day and we were very impressed with the room and the comfort of the beds and the excellent pillows.

Cons: No everything was just great.

Pros: The atmosphere and the staff were really helpful and really friendly throughout our stay, they made us feel welcome from the moment we checked in. The interactive text help service is. A really good idea and helps when you have those little questions you need an answer too.

Cons: I didn't like that the bath wasn't clean, there were hairs in it and dirty marks on the sides of the bath.

Pros: Initial receptionist was very friendly and efficient with check in.

Cons: Concierge failed to tell us about the free double decker bus to airport. Another worker told us.

Pros: Staff

Cons: No

Pros: We arrived after midnight due to a long wait in customs.They understood our plight and knew we needed to catch the shuttle to the airport at 1330 and allowed us to stay until 1315. Breakfast was fantastic

Pros: The hotel is close to the airport and is therefore positioned for a last-day stay in the UK. As others have mentioned, the hotel is distinctive and, within the parameters of a franchise hotel, classy. After days of staying in serviceable but well-worn B&Bs, this was a real treat. A tip on transfers to/from Heathrow: while the Hotel Hoppa serves the Ren. Blu,, so do public busses, which are, at that point, free (the Hoppa is not). The London busses depart from the central bus facility at Heathrow, ideal for domestic arrivals. The Hoppa can take you to Terminal 2, convenient for US flights. We used this combo and saved a whole lot of walking with luggage.

Cons: Like many hotels of its size, the Ren. Blu. schedules large events (there were two huge wedding receptions while we were there). If you don't like masses of people in the public spaces around the lobby, you might be furstrated. I have to say, though, that, once upstairs, the revelers were invisible and inaudible.

Pros: Overall very nice hotel with good rooms, helpful staff, and restaurant options.

Cons: It is a little far from central London and took about an hour on the tube to get to the attractions.

Cons: I booked a room four days in advanced and upon my arrival I was refused to stay in the hotel. I was told that they do not have vacant rooms. I was sent to another hotel instead. The Radisson Blue did not provide any explanation or advance notice. They told me that the manager would contact me to provide explanation and discuss compensation. It's been a week, but nobody has contacted me so far. I consider it unacceptable to turn away customers in this manner, without any advance notice or explanation, especially by the hotel that praises itself with excellent hospitality experience. I will not consider staying in this hotel again.

Pros: Clean, luxurious, spacious room. Quiet calm. Good, reasonably- priced room service. Friendly and helpful staff. Efficient service.

Cons: The "hotel hoppa" bus was crowded and I waited a long time for it at terminal 2. It was a heavy-travel day, and not the hotel's fault, though certainly they could influence the service. Additional buses on days like Easter Monday would be a big help.

Pros: Staff was good and helpful but they did not pay attention to who was next in line. We were waiting well before a customer who did not wait their turn.

Cons: There was a lot of fan noise in the room and it made it difficult to sleep when I woke up in the middle of the night. We also had issues getting the free shuttle and when asked on getting back to the airport we were first told about the shuttle that cost 4 pounds 50 when by simply crossing the street we were able to get a free shuttle back to the airport. Since the hotels no longer run free shuttles they should provide their customers with clear instructions on how to get the shuttles from various terminals and the costs.

Pros: Good location and excellent value for the money. Staff appears to be better trained than on previous visits.

Cons: Since this is Marriott's deluxe youth hostel brand, younger travellers will probably favor it more than older ones. USB ports in the rooms are too pokey.

Pros: All normal

Cons: If they checked out the cleaning of the room especially the toilet before my check-in

Pros: Great value, modern and fun hotel - rooms are small but perfectly adequate for a pre-flight stop. Nice bar area with good choice of food and drink and easy parking.

Pros: my whole stay

Cons: everything was so cool

Pros: The location is great, central and quite modern looking

Cons: Was asked to leave a £60 deposit, not sure for what as there was no mini fridge or anything like that. Also, for someone staying longer than 3-4 days would be nice to have a discount on parking. Also, £12 per person for breakfast when traveling with kids is some what exaggerated.

Pros: Excellent value for money serviced by the Heathrow Hoppa. Well organised & efficient check-in, bar & restaurant. Large communal area with live music, breakfast, drinks, snacks & tea:coffee can be taken to your room. Clean rooms, with comfy bed. Good security.

Cons: The bar menu was a bit limited. We had a burger which was ok but pretty basic. This however suits the hotel style.

Pros: The lobby is very welcoming. Easy to access and a place to relax. The bar was an extra bonus.

Cons: Nothing

Pros: Cool room decor

Cons: Huge noisy party going on all over lobby when I arrived. Couldn’t find check-in desk. Couldn’t hear what clerk was saying because noise was so loud. Couldn’t get WiFi in room but couldn’t call desk because no phone in room. Tried to go back to lobby for information, but noisy partiers marauding in hallways made me turn back and try to get a little sleep.

Pros: Great sleep, easy parking and great buffet style breakfast, all very welcome

Pros: The atmosphere of the staff to the hotel was splendid

Cons: I did not like the selection in breakfast although it was very tasty it was limited

Pros: Clean, modern and facilities were standard and staff were ok.

Cons: Where my room was it must have been near the runway as I could hear planes take off every minute from 5am which was very annoying.

Pros: Easy check in.rooms great.atmosphere good.

Cons: No kettle or tea making facility.

Pros: Location was excellent and the staff were super helpful as uk was going into lockdown

Cons: Nothing

Pros: Perfect for early morning flights, or late arriving ones!!

Pros: Excellent location, easy check in, comfortable.

Pros: Bed was so amazing! And I’m a neat freak and the room passed my test. It was a journey to get to terminal 4 from terminal 3 late night, so i needed a cab but in the morning i enjoyed a free espresso and caught the train downstairs.

Cons: It is small! So do not be surprised, but if you have more than one person get a larger room than the standard

Pros: Right inside Heathrow, which was very convenient for my eleven hour layover and early morning connecting flight. I loved the clever use of space. Very clean and comfortable, it was perfect for my needs.

Cons: I loved the small size, but I also had seen photos online and knew what I was getting into. This is a micro hotel room, which might not suit some travelers.

Pros: Very convenient for next morning flight. Staff are very friendly and eager to help.

Cons: Extremely small and only adequate. Can be a little noisy at night.

Pros: Closeness to airport

Cons: Menu not very variable

Pros: Room was excellent, great size and amenities.

Cons: Lift didn’t work, lots of stairs to climb. Parking was a little sketchy.

Pros: The bed

Cons: The lift not working! Booze missing!

Pros: Rooms,proximity to airport,well groomed staff

Cons: Alcohol restriction or absence in the hotel and the food type.Need to encompass different tastes from other people

Pros: No heating

Cons: I’m so so tired at work today, I booked a room last night and the room was very cold, I called the reception 4 times to sort it out and he was so rude I think his name was Samir he then send a guy called Gledon to fix it and still no heat and top of that the bath has a rusty crack I had to have a shower I video and take pictures I will be taking this future im so so upset I will never stay at this hotel again.

Cons: Asked for heating to be switched on and it didn’t happen

Pros: Clean and lovely staff

Cons: Was a bit further from terminal 5 than i thought

Pros: Close to airport.

Cons: The hotel was crazy huge but not in a good way. Like, I felt like I was in a Hotel California or something. Maybe a few maps in the many hallways, corridors amd wings of the hotel would have been helpful

Pros: The room was clean, comfortable but was not supplied hand towels for sink or cloth for body. The towel supply was disappointing. The blankets and bed were very comfortable

Cons: Lodging price was very reasonable but the bar prices seemed high and the 12% added gratitude charge was annoying since the rest of the country 10% was acceptable Was surprised that the Hoppa took so long snd that a taxi was £18 to the airport

Pros: Close to the airport With bus transportation

Pros: We always enjoying staying at this hotel but the refurbished rooms are amazing, the beds are lovely. Hassan took care of everything, a credit to the hotel.

Cons: Nothing.

Pros: Liked the convenience of location.

Cons: No heat and bathroom needs to be updated.

Pros: It was easy to check in, find the room, and everything that we needed was availalbe in the room. Restaurant food and staff were excellent.

Cons: trying to figure out how the shuttle to the airport worked wasn't easy, we called down to the front desk atleast 5 times trying to sort it all out. But in the end it worked okay. They said that the shuttle driver would have change(cost 5 pounds) he didnt

Pros: Great staff, clean and modern facility, perfect for what it is. If you have a trip in or out of LHR this is a great place to spend the night. I'm happy with the Leonardo brand and have found them to be consistently good in the multiple properties I've stayed at.

Pros: We liked how close we were to the airport and transport.

Pros: Proximity to airport

Cons: Says airport shuttle, but doesn't have one.

Pros: Easy to get to and from Heathrow.

Cons: Nothing

Pros: everything was clean and staff were more than helpful.

Pros: Great hotel for the price and locaation very comfy beds

Cons: The fire alarm went off in the am and disturbed us, pretty dissapointing

Pros: The locations was great. Staff: Excellent. The price was good for the location of the hotel. If you need to stay overnight, this is a great place to do so.

Cons: The shuttle stops at 11:35 p.m. Good luck if you arrive after that time.

Pros: Breakfast and Staff

Cons: No washcloths furnished for guests. This is standard in America and Americans are caught unprepared when not furnished.

Pros: Easy to book and although tight on space it had good facilities and the bed was very comfortable being in the airport there was no hassles with taxis from hotels etc

Cons: for bigger people it is a little short on elbow room

Pros: Clean, convenient, relatively large room. Had everything we needed the night before we flew out of Heathrow. Taxi was 10GBP, ordered by the staff. The shuttle would have been 5GBP pp, so we took the taxi. Within walking distance of car rental

Pros: The proximity to the airport was excellent, and being able to pick up a free shuttle bus was good.

Cons: We had difficulty figuring out which bus shuttle to take from the airport to the hotel. The sign was blocked, so we missed seeing Leonardo Hotel at first.

Pros: Location

Cons: Beer selection

Pros: Very convenient situation, lovely breakfast, very pleasant and helpful staff

Cons: Room not very clean, no toner in the printer

Pros: Ok room

Cons: Kept awake all night by young guys banging in and out of other rooms. Smoke from them coming into my room. Not cigarette smoke.

Pros: Location to the airport.

Cons: Not enough staff help at the front desk. Hallway had bad odors.

Pros: It's conveniently located near Heathrow, with free bus service to/from Heathrow.

Pros: cleanliness, friendly staff

Cons: a bit of a hike to the room, lifts too small

Pros: The proximity to the airport was important but I found it a little irritating that it didn't have a free shuttle bus. The room amenities were good (such as the TV) and staff were very kind and efficient.

Cons: The shuttle wasn't free, got stuck in traffic and took a long time, which I mention because this was the basis for me using this hotel. The hallways also smelled of smoke and the room was a little dusty.

Pros: it was ok

Cons: shuttle service was VERY POORLY EXPLAINED !!!!!!!!!!!!

Cons: I have no complaints.

Pros: The location, steps to metro, kind and efficient staff, great breakfast, and comfortable accommodations were all a hit with us!!! We decided to stay there again when we return from Paris in a few days!! Copenhagen is great and the Park Inn just heightened our experience.

Cons: NA

Pros: - Easy Check In - Attentive Staff - Best Hotel Food I've Ever Had - Comfortable Room Overall if you want a hotel that's close to the airport, this is a comfortable place.

Cons: - This could be a positive for some... but it was too close to the airport. Wasn't much to see around the hotel. - Shower head was broken, but still usable.

Pros: Nice room, decent breakfast in bed.

Cons: VERY loud party in lobby reverberated through hotel until 1am. That was a bummer. Internet was mediocre at best.

Pros: Excellent

Pros: The staff were very polite and attentive.

Cons: The parking charge was a surprise!

Pros: How comfortable the bed was!

Cons: Everything was perfect

Pros: The hotel itself was very nice room was clean and had everything you needed. Staff were very polite and always willing to help you with anything you needed.

Cons: Well the beds was so hard not comfy at all I never slept well .and breakfast needs improvement not good at all.

Pros: Facility

Cons: unfriendly front staff and need to treat all customers the same.

Pros: The breakfast was ok but not e

Cons: not much choice for breakfast for young children

Pros: Lobby and rooms

Pros: Member lounge and lobby

Cons: Rooms and hallwsys are dated. Hard to roll luggage on carpet

Pros: Clean and great location to hotel with a shuttle every 20 minutes to the airport. Good food and great staff!

Cons: None

Pros: Very comfortable rooms, suitable for work and rest, excellent facilities, good food, the gym and pool was an extra added joy!

Cons: Would have preferred a small fridge in the room instead of a tiller.

Pros: Very quiet and helpful

Pros: Proximity to Heathrow

Cons: Renovation noise

Pros: Nice beds.

Cons: No mini-refrigerator, no microwave. Nice little electric coffee pot, cups, saucers. No coffee to make with all that. Pretty sorry for the exorbitant rate we paid for the room. And no free airport shuttle. Won't be staying there again.

Pros: Location was good

Cons: TV stopped working. It was under some construction so there was noise. also we missed calculated our arrival day and wasn't allowed to change so paid for a day we weren't there

Pros: Location is close to the airport and very nice inside. Did not try the restaurant as there is a really nice pub just around the corner. Better value for the money and the food is good.

Cons: A la carte pricing for everything. Feel like they will nickel and dime you if you are not paying attention.

Cons: Extremely outdated, rooms small.

Pros: clean and conformtable

Cons: no free wifi

Pros: very clean and modern

Cons: The windows don't open!? What?

Pros: location is good. room was quiet.

Cons: where to begin? Room was dark with inadequate lighting; we had to request an additional lamp just to get the light level to "barely adequate". Temp control in the shower was very erratic. Meal choices in restaurant were few and boring.

Pros: From the outside and the lobby the hotel looked great. The staff was friendly and helpful.

Cons: The rooms are terrible. I understand that they are undergoing a remodel, but this was pretty terrible for a 4 star. I would have given them 2 because the rooms

Cons: I do not appreciate being charged twice for my room.

Pros: The quietness and the customer service. Excellent customer service.

Pros: I especially liked the super-friendly and helpful receptionists. The mattress on my bed provided excellent back support. The price was affordable.

Cons: I could only get wifi on one side of my room - the side with no desk/bench top.

Pros: Perfect for me.

Pros: Staff on check in last night were really helpful

Pros: The restaurant was reasonably priced and the wait staff were friendly.

Cons: The location is horrible. There is nothing within close walking distance aside from a bowling alley. The hotel lobby is nice but the remainder is run down. The AC in the room moaned and groaned all night and the beds were not comfortable.

Pros: Staff were all absolutely outstanding.

Pros: Friendly staff

Cons: Pillows hard

Pros: Functionality.

Pros: The rooms were very quiet. You could take free public transport to this hotel and walk about half a block.

Cons: Softer towels, soap not liquid soap, decaff. coffee. Good value doe money.

Pros: Great service, friendly staff.

Cons: Pillows were very hard.

Pros: Breakfast

Cons: Cramped room, outdated.

Cons: Staff the restaurant room is not good service and in room is not water bottle

Cons: I reserved a room with two single beds and they gave me one with one double. There was a tour group of kids running around the halls all night with no chaperone intervention.

Pros: Great location,and muchly improved hotel.Staff were great.

Cons: Could only pay cash in the bar and restaurant,as computer system had gone down

Pros: We expected a cheap budget hotel, but were thrilled at the quality of the establishment, modern quality decor and better than many hotels of a superior nature. Very comfortable and well appointed rooms. Staff were very friendly and efficient, highly recommended.

Cons: nothing to be negative about. First class service.

Pros: Room was fantastically clean and comfortable. Great price. I wasn't expecting much for the money but it was a perfect economical stay.

Cons: the bathroom floor got a bit slippery as the shower sprayed the floor. Didn't like the soap that was supplied as it was too hard to squeeze out of the bottle.

Pros: Location

Pros: We asked for 2 rooms facing the airport and we got them on the 4th floor. Great view of the taxi way from the window. Rooms spacious and clean and very comfortable.

Cons: My mate struggled to sleep in his bed and we advised reception on checkout. We were not aware that you can request a softer bed.

Cons: Requested early morning call, never received as result had to rush to airport and very lucky not to miss flight, very stressful morning!

Pros: The hotel lobby and room was very clean and modern. I liked how there was free local buses to and from the airport. When I had questions concerning the buses, one of the male staff was very courteous to explain the whole process to me.

Cons: One staff person was incredibly rude to my sister. This took place on 3/14/17 at around 1815 and she had blond hair. She told my sister she was helping someone else (my sister & the other guest approached her at the same time) and to "just go".

Pros: Near airport. Free public bus vicinance or cheap bus in the front. Nice room!

Cons: Check in after 2pm

Pros: Clean, comfortable, no-frills but none needed. All the amenities necessary for a good night's sleep: comfy bed, hot shower, tasty breakfast. The Hotel Hoppa bus was easy transport from the airport and back again.

Pros: This is a great hotel, we have stayed here the last three visits to London.

Cons: No

Pros: CLOSENESS TO AIRPORT /

Cons: i WAS HAPPY

Pros: Buses to and from the airport run often and drop you right at the hotel. And one of the best prices you'all find for a "nice" hotel.

Cons: Airport shuttle would be nice...but understandable for the price.

Pros: it was very much near London Heathrow that is why I stayed Also staff very helpful at very early morning breakfast could not fault them

Cons: Asked for an alarm call and booked it but didn't get it .

Pros: Clean, comfortable, staff were nice

Cons: Wish it had better access to the airport

Cons: Tiny rooms, feels like you're on a cheap cruise ship. You can hear the guests next door, upstairs and below. Need to sleep? Find another hotel

Pros: all of the above

Cons: getting there was expensive. We took an airport shuttle bus that took forever and only ran every 30 minutes. From the terminal to the hotel and back was $40 USD and it was only 2 miles away.

Pros: Clean, friendly staff, location, price

Cons: No, everything was as expected.

Pros: Close to the airport.

Cons: Tiny, cramped, gloomy rooms. Terrible shower. Breakfast buffet was out of almost everything.

Pros: The people were friendly and the hotel was nice and clean. The rooms are small, but I couldn't have cared less because I was just there to sleep.

Cons: The one thing that was difficult was getting to and from the hotel. From Heathrow I took the Hoppa and regretted it. It was too expensive and took forever. Use a cab. To get back there is a free bus that leaves just about a block from the hotel.

Pros: Location was good

Cons: No shuttle service to airport terminal, they suggested city bus. Paid extra to get taxi to/FTI. The airport. This increased cost by 20%.

Pros: The hotel is dirty

Pros: Cozy and comfortable bed

Cons: They don't offer you basic amenities like toothpaste like other hotels. You have to buy your own!

Pros: Location was great, clean and functional. Great value.

Cons: It was a 5 minute walk from Marriott coming on free 423 from terminal 5. Going back, free bus was only 2 minute walk.

Pros: Very comfortable bed Room desk pretty small and cramped Quiet hotel (mostly) Good buffet breakfast at an adequate price Best price of all airport hotels

Cons: Farthest from the airport, at the end of the free Heathrow bus zone Restaurant portions are small and the food pretty average for the price Slow wireless internet, more so at peak times

Pros: Easy check in and easy check out.

Cons: Staff wasn't as friendly as I was expecting.

Pros: Front desk staff were exceptional, wonderful and very friendly. They took their time to attend to customers. The environment was kept neat and friendly.

Cons: The only thing I did not like was the receiption given at your restaurant - it took them long time to attend to me and they failed to provide me required services that I paid for - I noticed that all people that came after me were seated on time and immediately given a basket of bread - I was not given any basket - I mensioned it to the cashier while paying - then trying to bring it to my room - which I let her know that it was too late for that. Please train your staff to be sensitive to all diverse groups that comes to your restaurant. Life is short - we are all equre in the present of God - our maker!

Pros: Everything was clean and welcoming. The staff was friendly and the room was nice. I was able to sleep well.

Cons: Bathroom was a little awkward but ok

Pros: Close to the airport but still farther than most on hotel row.

Cons: It's iBis so what do you expect. Some guy who worked there barged into our room and demanded that we unplug our things because he was turning off the electricity on the floor. He literally came into our hotel when we were in bed. They out us in the first floor do to the fact that there was construction on the 3rd floor. The toilet didn't work. The shiwer plugged up and wouldn't drain. We woke up at 5 in the morning to no power whatsoever. After my shower in a plugged up tub I was ready to leave.

Pros: Staff are incredibly helpful and willing to assist in anyway they can to make this challenging time for travel wasier

Cons: There was nothing I didn’t like

Pros: Very courteous staff, easy access to train station and hop on hop off service to Heathrow airport which I found helpful. Room were clean and good hygiene was maintained given covid restrictions

Cons: Nothing

Pros: Comfortable bed.

Cons: The food was disappointing and overpriced. £16.95 for a pie, mash and small portion of carrots was appalling. (See photo)

Pros: The building and reception area was nice as well as the decor and the bathroom was quite spacious and again had good decor, room service was pricey especially when you factor in tray charge however the meal was good and the quality you would expect from hilton

Cons: The bed was extremely uncomfortable as the mattress was rock hard. The room size wasn't as big I expected it to be. Lastly the breakfast was awful, having to go downstairs to collect hot breakfast in takeaway containers rather than delivery to room only to get low quality food that seemed as if It had sat in container for quite some time. Not the standard you would expect from the hilton

Pros: The gym was good for an airport hotel!!!

Pros: Clean

Cons: Location

Pros: Breakfast is very good. Transportation is convenient. It is safe so you do not need to worry about coming late to the hotel.

Pros: Walking distance to Hatton Cross station. Comfortable room.

Cons: Taxi was 10 minutes late because he was asleep behind the hotel. Nothing much around there to walk to.

Pros: the front desk staff very accommodating, as we arrived early from the us, she advised us to have breakfast & get settled first & she would do her best. before our meal was done she came to advise us both of our rooms were ready. Now that is service.

Cons: I needed an airport shuttle, I assumed it was provided by the hotel? It was not as we boarded shuttle we were told it must be pre paid by apple pay or cash. we did not have currency yet after flying 22 hours. not the best first impression of London to st

Pros: Convenience

Pros: Good for an airport hotel.

Cons: A bit of an expensive cab ride if you get in after the hotel hopper bus stops running for the night.

Pros: The beds were so comfortable and breakfast outstanding!

Cons: Air conditioning could be better, had to get a fan for our room. Did not like that A/C went off automatically, Woke up hot in middle of night and had to get up and turn A/C back on

Pros: Fantastic breakfast. Walkable to a good English pub. Extremely clean and quiet, despite proximity to airport. Overnighting here is a great choice to break up the legs of a very long flight (e.g., Middle East to North America). Friendly and helpful staff.

Cons: It's ridiculous that the Hoppa bus costs 9 pounds per person to get from the airport (round trip). From the ground floor, the elevators need your room card to function, and they would read our room card only sporadically. Hair dryer was broken.

Pros: Proximity to airport, friendly staff, cleanliness

Cons: Should provide shuttle service to airport and usb charging ports in rooms (besides tv which has to be left on to charge). I searched for hotels with free breakfast but when I checked in was told it had not been included.

Pros: room is very clean

Cons: Not a 4 star hotel

Pros: An inexpensive way to be near Heathrow Airport while enjoying quiet comfort and friendly staff.

Cons: Visitors using the Picadilly Line have one flight of stairs to exit the Tube. But not bad at all.

Pros: location and the breakfast buffet

Pros: Very comfy bed and pillows

Pros: convenient To Airport

Cons: No free shuttle bus service. Must pay 5 British pounds one way. Our Airconditioner broke down in the middle of the night. Long walk to any nearby stores or restaurants. About 1/2 to 1 mile walk. Ok if it’s a nice day. Not so good on rainy cold days. Also Under Staffed.

Pros: The hotel was great for location and price. The restaurant was above! The food and staff were excellent.

Pros: Very good location

Cons: 1.Towel-whether 2 person room or 3 person room, we get 1 hand towel and no face towel 2. coffee-2 coffee & 2 cups for 3 person room? 3. toiletries-1 set for 3 person room? One shampoo bottle not even full 4. Missing cups for lemon water 5. Elevator br

Pros: It was somewhat close to the airport.

Cons: They didn't have any local London beers.

Pros: Room, bathroom, met our expectations. Mid-size, clean, usefully equipped, WLAN/WIFI okay. Price okay. Level 2-3 stars.

Cons: Some parts of the hotel with rather poor atmospere.... The bar was not welcoming...the club sandwich was a desaster. The irish cider was good ;-)

Pros: good price

Cons: It took two days to get a improperly working toilet repaired. I notified the front desk as soon as I walked into my room and again upon waking up the next morning. Parking was extremely tight and the holes is a challenge to get to unless you take the shuttle.

Pros: Comfortable and quiet rooms

Cons: Not best for T2 & T3 as shuttle only runs e Rey 45 mins Some buffet breakfast items cold

Pros: Proximity to Lhr

Cons: Bathroom Floors very slippy and air confptipnervdodnt get repaired and no room Change was approved. Very hot for two nights.

Pros: Good service in hotel and room.

Cons: Very small queen room. Overcharged on Visa- see info about our experience below.

Pros: It's location being a short walk from the tube.

Cons: I arrived late and left early in the morning. During the time I've spent at this hotel there was nothing for me to eat.

Pros: The location was very close to Heathrow terminal 3 making for a short trip the next day. Room was very clean and comfortable.

Cons: The bar staff were rude. I informed the front desk of my disappointment and they acted as though it wasn't a concern.

Pros: clean and comfortable

Pros: Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful.

Cons: I can't think of anything

Pros: Staff very friendly and helpful. Comfortable room .nevcer felt m.

Cons: Nothing

Pros: Nice, newer feeling hotel. Good food and drink selections. 1 tube stop from the airport

Cons: Bit of a walk from the tube- not very far, but far enough when it's raining. Also, the bed was rather hard for me

Pros: Location and cleanliness. 8 minutes walking distance to Sixth car rental office. Hotel with restaurants and bar. Airport shuttle bus available at £5 each

Cons: Hotel did not have a proper weight scale to use.

Pros: It was fine for the 4 hours we spent there. We needed to spend the night at the airport since we had a 6:30 am flight and there was no transportation to get us there 2 hrs. ahead of the flight. We got there around 11-12 pm and got up at 3:30 am.

Cons: It was frustrating get to and from the hotel since no shuttle was available. We took a slow bus from the heathrow express train stop and had to take a taxi to heathrow a few hours later. A lot of trouble for a major hotel chain located at the airport.

Pros: Clean, Friendly Staff, Great Location, Good value.

Cons: None

Pros: Nice room & computer with internet access in business center was convenient.

Cons: The bar/restaurant was understaffed. One person manned the bar when a minimum of 2 was needed. Food from the kitchen took forever.

Pros: Close

Cons: Noisy

Pros: The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email.

Cons: There was nothing I didn't like.

Pros: Location

Cons: The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.

Pros: Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop.

Cons: Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.

Pros: My room was comfortable and clean. Although it was the ‘cosy’ ie smallest option, it didn’t feel small. It was warm and the bed was comfy, and the bathroom was clean and spacious.

Cons: On arrival there was some debate as to whether I was allowed to stay, even though I had sent evidence in advance of being a keyworker, which was stressful. I had asked for a quiet room - the room itself was quiet, but even though there were only 2 rooms in use on my floor, we were adjacent, meaning that I was disturbed by the neighbouring tv until late, and their door slamming at 5am. Given how few guests were there during lockdown, an empty room between us would have made a huge difference. I had paid an extra £10 for breakfast, knowing it would be served to my room, which was fine. On arrival I was told that as the kitchen was shut I would not get a normal breakfast but just a pre packaged bag - this consisted of a small croissant (no butter), a yogurt, a pot of fruit and 2 small cartons of juice. Nowhere near value for money. (See pic marked ‘outside’ as no suitable category available!) There was tea/ coffee in my room but hardly any milk and only 2 cups, tea bags and coffee sachets (instant) which felt really cheap. A more generous allowance (given that all were longlife) should have been provided, especially as there was no other option to get drinks eg at breakfast.

Pros: For a lockdown stay it was perfect & greatly impressed with the food from room service

Cons: Understand Covid restrictions it could have been told of the room cleaning regime or lack of it on checking in

Pros: Close and very convinient to Terminal 2

Cons: Nothing

Pros: Proximity to airport was very convenient & the room was very clean.

Cons: I arrived at the hotel after dark and had a difficult time navigating my luggage into a pitch black room. I had to turn on my phone's flashlight to find the room phone to call the front desk clerk who explained the room key has to be inserted into a slot on the wall just inside the door to activate the lights. I've stayed in many hotels - not in England - but have never encountered this before. The front desk staff should provide this information to guests at check-in to improve a guest's move-in experience and reduce confusion. These rooms were clearly designed with the male traveler in mind. A razor outlet is included in the bathroom but not an outlet for the blow dryer. There were outlets in the room, but not convenient to a countertop where the dryer could be placed while in use close to a mirror. The only option was to keep laying it down on the floor or to pull a chair over. Also, facial washcloths were not provided with the towels. This is important for female travellers. By the time I realized this, it was too late to call room service.

Pros: Hotel lobby is clean and pleasant, Hotel receptionists were friendly and professional.

Cons: damp smell in the room I stayed, shower is terrible and splashed all over.

Pros: distance from the terminal

Cons: all was ok

Pros: Staff was excellent; restaurant good; location great

Cons: Very slow and difficult to maintain internet connection via Wi-Fi; slow drains; only one towel in bath although reserved room for two; expensive, though reliable, airport shuttle service

Pros: close to heathrow airport and public transportation. Very quiet. Very nice room.

Cons: Nothing.

Pros: Felt more 2 star than 4 star. Old rooms. No matress protector broken shower

Cons: Old rooms. Broken shower no matress protector.

Pros: Very convenient location and the shuttle from and to the airport.Room was clean, specious,had nice view of the airport.Staff was great. Very nice breakfast.

Cons: I just noticed that I was charged twice for the room and I am working to resolve this, but I am sure it will be fixed soon.

Pros: Location and shuttle availability

Cons: No help with luggage or carts. Poor signage to choose correct elevator, and very long hallway that ended with only stair exit. Registration clerk could have better explained the shuttle ticket kiosk. Didn’t take foreign credit card, on board costs

Pros: It was nice being so close to Heathrow in a quiet and comfortable hiding location. Very clean Very friendly and helpful staff The pool, sauna, and gym were nice - better than many similar hotels

Cons: Expensive for the level of investment this hotel has recently had. Less than expected included - no shuttles even though it's literally across the street from one of the free city bus stops to Heathrow terminals. The facilities feel like they were last updates in the 1970s.

Pros: Comfortable room, comfortable bed for a short over-nighter for an earl next day flight,

Cons: Be aware that the Hoppa shuttle bus runs 5:30am - 11:32pm, so when I arrived on a late flight, I ended up having to take a taxi. Also I couldn't find a Hoppa ticket machine so you have to pay 5 quid cash each way.

Cons: wasnt free shuttle to airport

Pros: Near Heathrow Airport.

Cons: The type of room we booked was not made available. Thus the options given were some what like upgrade or leave it. With kids in the car after a long flight, and it being late night we had to pay a lot extra for an upgrade. No happy with that situation.

Cons: There are so many rooms that it is hard to navigate. When I checked in, the receptionist casually mentioned that the elevator was down the hall. That was not clear at all! Otherwise, a pretty run of the mill hotel with your basics. Did the job.

Pros: For a 4-star hotel this place is a winner. The rooms are thoughtfully designed for both the business and leisure traveller. We have stayed in lots of airport hotels and this was a real surprise. Great bathroom, work desk, check-in/out, soft pillows (as per our request), quiet, and friendly staff. Not sure how they do it in a fast turnover, big establlishment but they seem to have this one sorted.

Pros: First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.

Pros: Relatively clean

Cons: I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?

Pros: close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom

Cons: had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets

Pros: Location

Cons: Cost of the rubbish food Having to pay to park

Pros: Room had everything required, staff are more than helpful and friendly. Lovely clean rooms

Cons: The lifts were very slow

Pros: Quick check in and out. Location close to Terminal 2 was ideal

Cons: Room was cold and although I tried adjusting the temperature settings, I couldn't get it to warm up

Pros: Very very clean specially the bathrooms and bed are confortable.

Pros: Everything

Pros: Staff were very helpful and friendly. Room was clean and nicely furnished.

Pros: Cleanliness

Cons: None

Pros: Breakfast was nice; decor was nice.

Cons: They could have had soap in the bathroom. The only soap was mounted on the wall in the shower.

Pros: Cleanliness . The room was expectionally clean, so clean you can smell the freshness. I came in with a serious headache, the smell soothes my headache.

Cons: Think of providing body lotion in the bathroo, Shower caps as well for ladies. We don't like our hair messed up.

Pros: Close to Airport and Free Airport bus.

Cons: Very plain.

Pros: Staff very friendly, nice food.

Cons: Room was very small , it was a corner room, no where for both of us to sit and relax. Carpet was dirty Not impressed at all

Pros: Very poor , didnt even stay the night r

Cons: Everything

Pros: The staff were all super nice and the price I paid was slightly above what I would expect for this level of room.

Cons: The room was of adequate quality. It was muggy, poorly ventilated, scratches on counters, and the lighting is fluorescent. They are across the street from airport busses that do not serve all terminals-they do NOT have airport shuttles to their door.

Pros: Good proximity to Heathrow airport. Airport shuttle was on time and cost £5. Multiple stops at other hotels. Trip took around 20 min at 6 A.M.

Cons: No elevator in hotel. Was on the 3rd floor with 4 bags which made it more difficult to get to and from the room when checking in and out.

Pros: The rooms would be value for money. And the location to the free airport perimeter bus and it is stop.

Cons: Shower drain was bad. Tv remote control batteries dead. But worst- no lift to third floor. I did not know they were adding a 4th floor and new lift unacceptable to walk stairs with luggage plus the noice.

Pros: The staff were very welcoming on our arrival. Managed to give us 2 rooms at the end of a corridor which worked very well for our party with 2 young children. Excellent location for Heathrow.

Cons: Building is being renovated so rather unattractive first impression. This should be short term problem only.

Pros: location to airport

Cons: Having to pay for bus to/from airport and lifts were out. The climate control was "iffy" at best.

Pros: Cleanliness and air conditioning

Cons: Having to pay for parking

Pros: Price , close to airport. It was clean had good internet and good free breakfast.

Cons: No nothing would stay there again.

Pros: Proximity to airport.

Cons: Room was somewhat dirty.

Pros: Great location with free transportation on city busses. Rooms are small but clean and efficient, more than adequate for an overnight stay. Beds very comfortable. Restaurant has a simple menu but good beverages. No comments on breakfast as we had to catch an early flight.

Pros: Clean room, comfortable bed, friendly staff, USB and wall plugs

Cons: Toilet didn't flush properly, weird decor, no signage on where to wait for Hotel Hoppa Bus to terminal, was not given instructions to tell Hotel Hoppa Bus to drop us off at IBIS Styles and NOT IBIS Hotel. We walked 20 minutes from IBIS (red sign) to IBIS Styles (green sign, stop comes first).

Pros: The hotel met all our needs for a airport layover one night stop to rest before catching another flight. Certainly not a destination spot. All was fine and price reasonable.

Cons: All was ok

Pros: Reception staff very welcoming and helpful Excellent location

Pros: There is a free shuttle from the airport that stops at a pub just five minutes walk away. It was not well promoted. The hotel is just ten minutes from Terminal 5.

Cons: The English breakfast is not included (ie. eggs, sausage etc.). but costs five pounds. However, the continental breakfast is adequate with hard boiled eggs, ham and cheese.

Pros: Easy access to LHR and car rental companies. Hotel is relatively new and all facilities are modern and clean. The included breakfast was excellent.

Cons: The room was tiny; two people with two suitcases and we couldn't move in the room!

Pros: The location, staff and breakfast were excellent .

Cons: There is no insulation in the floor. Not only did we have to listen to the room over us tromp around until midnight you could actually hear everyone walking in both of the hallways by our room and the floor above all night long. Worst night of sleep ever.

Pros: hospitality, the spacious of the room.

Cons: the lift broke down, no rubbish bins around the lobby or near the lifts.

Pros: Proximity to terminal buildings at Heathrow and to a bus stop. Good-value breakfast. Reasonable price.

Cons: No coffee making facilities in the room. The lift to my room on the 3rd floor was out of action on the day of my departure. The staff did not offer to help me, a 74-year old, carry my bag down to the lift on the 2nd floor.

Pros: close to airport

Pros: Rooms were cleaned promptly and the room was expected.

Cons: The bed was super hard and uncomfortable. The food was mediocre, breakfast was basic.

Pros: Hotel is excellently located near Heathrow and the staff are courteous and very helpful

Cons: Nothing. Everything was perfect

Pros: Everything worked like clockwork. We arrived late, but dinner was still available. Breakfast and the shuttle was available for the different terminal in the morning.

Cons: If you are concerned with large prints looking out at you (an astronaut and a duck), this is not the hotel room for you.

Cons: The advertisement stated shuttle service was provided. This is very misleading. The hotel does not offer shuttle service. Guests must pay a hefty fare for a bus to the hotel. Honesty is always the best policy. Do not mislead guests!!

Pros: It was easy to get to and from the airport.

Cons: There was what looked like baby poo on the carpet of the first room we had. We advised the front desk and they cleaned it and gave free drink tickets and offered a room change.

Pros: EZ Eats at the hotel restaurant.

Cons: ALittle noisy on the first floor.

Pros: Everything I needed before flying out of Heathrow: comfortable bed, clean room, free breakfast, in-house restaurant, and airport shuttle at an excellent price. Would highly recommend this hotel to anyone.

Pros: New, clean, and close to the airports

Pros: It was exactly what we needed and just a hop,skip and jump to a good pub that serves real ales!

Cons: No.

Pros: We were greeted by a friendly professional who answered all our transportation questions. Rooms were clean. Breakfast was great and location to public transportation and LHR is excellent!

Cons: Nothing

Pros: Good access

Cons: For the price I paid, I expected a decent sized room, not a postage stamp sized room!

Pros: Don’t bother. Staff are absolutely rude and don’t get their job done. I requested for my room to get cleaned 3 times for 2 days straight and they didn’t bother. No social distancing. As a key worker I am highly disappointed with the services and will never use your services again.

Cons: Everything.

Pros: The room was amazing love the bathroom

Pros: The room the staff everything was perfect

Cons: Nothing

Pros: Clean and quiet

Cons: Very small towels!

Pros: Bathroom 😍😍😍😍

Cons: Everything was good

Pros: Being able to walk to Cranford Park and get away from the hotel. 30 minute walk.

Cons: We visited during lockdown waiting 4 days for repatriation flight to Australia after transfering from Nice so being near the airport appeared to make sense. Wrong assumption! Better ho further afield and pay more for you taxi to the airport. Accepted that things are a bit dfifferent with Covid 19 but thats no excuse for the worst food eaten in Europe over 3 months of travel and calling it food is still a compliment. If you are going to open and charge reasonable market rate then open your kitchen and do it right for normal room service or get a reliable supplier. We had no confidence that the room was clean in terms of being disinfected. Smelt stale so we had to clean all surfaces top to bottom to feel safe. Fortunately we have learnt to carry our own cleaning materials but never expected to use them at Novotel. First 2 hours was sterilise. Dishes from old pre lock down room service with food remnants left in hallways for days. Disgusting and no one to clear it. The room was basic not worthy of the chain rating and still inexcusable when people need jobs. If you open then do it right. Providing a basic discount to fill some rooms is not an excuse to operate like a cheap poorly run 2 star. We have just arrived home into a quarantine hotel and its 5 delux star compared to Novotel 2. Its actually a 4 star competitor to Novotel across the road which I hope is giving my fellow travelers better service and facility than London Heathrow.

Cons: I booked because it was so close to the airport and had an overnight layover. In the morning, I came down to get a taxi and was told it would be 45 mins! I ended up downloading Uber and it took about 20 mins but this is something that DEFINITELY should have been warned about when checking in (considering my plane ended up taking off about 400 meters from the hotel).

Pros: Spacious, clean and modern rooms.

Cons: No windows in the room except one small window in the roof. Hallways were like labyrinth. No free shuttle to and from hotel to airport (have to wait for airport bus) and pay 6 pounds a person.

Pros: The staff was top notch. They were all very friendly and made our stay quite enjoyable.