|Distance to city centre||3.8 km|
|Nearest airport||London Heathrow|
|Distance to airport||20.0 km|
|"Stunning hotel with amazing views!."||(in 56 reviews)|
|"The Thai restaurant has great food"||(in 11 reviews)|
|"Helpful and friendly staff."||(in 72 reviews)|
|central london||in 30 reviews|
|comfortable bed||in 45 reviews|
|construction work||in 6 reviews|
|current refurbishment||in 6 reviews|
|free drink||in 3 reviews|
|gate tube station||in 29 reviews|
|great location||in 17 reviews|
|great view||in 55 reviews|
|hotel staff||in 166 reviews|
|hyde park||in 52 reviews|
|lancaster gate||in 5 reviews|
|new hotel||in 120 reviews|
|room service||in 59 reviews|
|thai restaurant||in 18 reviews|
|twin room||in 152 reviews|
|west end||in 2 reviews|
I find the facilities & staff are most welcoming, friendly & always available. I have been using this London Hotel for many years, in fact when it was called The Royal Lancaster Hotel. I do hope it will revert to that title in the future. Thank you to all for making me feel " @ home" while enjoying my stay.
Helpful Staff; No TV and terrible Wi-FI
Location was convenient and staff were really nice.
Free Wi-Fi was really non-existent; at least in our room. Also, TV had only three channels, which we were not informed of on check-in. However the staff was apologetic and offered complimentary full breakfast for the inconvenience.
Location is the best
Being right above a tube stop and short walk to Hyde park, shops; staff incredibly helpful; room very clean, large, comfortable
Location was perfect for us. The onsight eating facilties were very good. All the staff members were courteous and helpful. The rooms were gery comfortable and well tended to.
Just like most of the rest of the world, there's too much fast moving traffic everywhere.
Staff very good. Felt like a top hotel.
Location to nearest tube station. breakfast menu with views over hyde park. locality to my destination at the park Would defo return again.
The tv was difficult to use remote. Maybe a simpler version. Room was supposed to be a superior one. I saw no evidence of this. not enough toiletries. Beatutifully decorated in public areas, and toilets by meeting rooms were well furnished with soap & cream etc
Excellent location--right near Paddington and the Central Line tube. Staff extremely friendly and helpful. Hotel restaurant was surprisingly good.
Outdated facilities, comfort of bed and room so-so (room smelled like cigarette smoke even though it was a non-smoking floor).
Based on 2,291 reviews
Policies vary by room type and provider.
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|London City||15.6 km|
|London Heathrow||20 km|
|London Marylebone, Greater London||1.5 km|