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Car hire at London Heathrow Airport

Driver's age: 26-65
Tue 23/7
Tue 30/7

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Cheap car hire at London Heathrow Airport

Economy€20/day
Compact€22/day
Intermediate€24/day
Mini€20/day
Premium€51/day
Luxury€65/day
Intermediate SUV€23/day
Compact estate car€24/day
Compact SUV€24/day
Best prices found by KAYAK users in the past 48 hours.

Top tips for hiring a car at London Heathrow Airport

  • Heathrow Airport (LHR) serves much of the UK, which means whether you’re visiting the south of England or wanting to journey further north to the Lake District and beyond, Heathrow is likely to be your flight’s destination. That’s why car hire at London Heathrow Airport is so convenient. Located outside central London and along the UK’s network of motorways, hiring a car lets you get on your way as quickly as possible.
  • When hiring a car and looking to get onto the rest of your journey, it’s important to note that the M25, which sits alongside London Heathrow, circulates London. When navigating the M25 near Heathrow, in general you will find that main roads that contain the number 1, M1 and A1 for example, are most likely heading north or northeast, main roads beginning with the number 2 will most likely be heading southeast. Similarly, roads with the number 3 will most likely be heading southwest, and roads with number 4 will most likely be heading west or northwest.
  • Being one of the busiest airports in Europe, Heathrow is always active with passengers flying in and out. When returning your car hire at London Heathrow Airport, try and return it in the early afternoon if possible as that is when there is more likely to be a lull in foot traffic to and from the car rental desks. Rush hour at the airport tends to be mid to late morning and again late afternoon to early evening.
  • After you hire your car and pack in all your luggage, you’ll want to find your way out of the airport as smoothly as possible. There are four perimeter roads, north, south, east, and west, that circle the airport and all other roads in and around the airport begin with either a N, S, E, or W to help you navigate your way out and on to your destination.
  • 25% of our users found a car hire at London Heathrow Airport for €35 or less
  • Book your car hire at London Heathrow Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at London Heathrow Airport

  • Where can you find car hire at London Heathrow Airport?

    In Terminal 2, the car hire desk is located on Level 1, just to the side of the Information Desk to the right of the Customs exit. Terminal 3 car hire is similarly located in the Arrivals area, near the Emirates Chauffeur Drive Lounge. In Terminal 4, it is located to the right of the terminal on Level 0. And in Terminal 5, car hire is located to the right of the terminal on the near wall upon exiting.

  • How do I get to the main motorways from Heathrow?

    When travelling to most destinations from Heathrow you will need to gain access to either the M25 or the M4. From Terminal 4 and Terminal 5, gaining access to the M25 is as easy as following the Terminal exits, which lead you directly to the M25. With Terminal 5 you will need to go over the roundabout and then gain access to the ramp. From all other Terminals, you will first gain access to the M4 after travelling north under the tunnel and continuing straight at the roundabout. Journey west along the M4 to reach the M25.

  • What documents do I need to hire a car at London Heathrow Airport?

    When hiring a car at Heathrow Airport you will definitely need to bring with you your driving license, passport, and credit/debit card. If you booked online you will also need proof of your booking, usually through a receipt or confirmation number. Make sure to check with your specific car hire company as certain companies also ask for documents, such as proof of address.

  • What petrol stations are near Heathrow?

    Different rental companies offer different fuel policies and you may need to fuel your car either after you leave the airport or before your return. There are several petrol stations that serve Heathrow Airport. An ESSO is located just after the tunnel along the Bath Road near Terminal 2 and 3. To the east of the airport is located a Texaco service station. And to the southeast, running along the A30, Great South West Road, is BP petrol station. Make sure to double check if your car takes diesel or petrol to avoid any damage.

  • How much does it cost to hire a car at London Heathrow Airport?

    On average a car hire at London Heathrow Airport costs €52 per day.

  • What is the cheapest car hire company at London Heathrow Airport?

    In the past 72 hours, the cheapest car hires were found at SURPRICE CAR RENTAL (€23/day), GREEN MOTION (€27/day) and U-Save (€29/day).

  • Which car hire companies will pick you up at London Heathrow Airport?

    Car hire companies that offer shuttle or pick-up services from London Heathrow Airport to off-airport locations include GREEN MOTION , Europcar, Hertz, Alamo, Budget, Enterprise Rent-A-Car, and Dollar.

London Heathrow Airport car rental reviews and directory

Sixt

7.8

Cleanliness

8.6

Comfort

8.5

Pick-up/Drop-off

7.6

Value for money

7.3

One location in London Heathrow Airport

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Locations in London Heathrow Airport

Terminal 2 Landside Arrivals

+44 20 7018 8246

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

10.0 Wonderful

Jan 2024

KAYAK
The lady on the desk when we picked up the car was amazing … pick up point terminal 2 . Sorry I forgotten her name. She was very helpful. When we come over on again I’m positive that we will be using your services again. Many thanks Jason & Andrea Humphries

10.0 Wonderful

Oct 2022

KAYAK
After sales service also good. Will go for sixt next visit.

10.0 Wonderful

Oct 2022

KAYAK
I was delivered car as per my selection only. car was well maintained and almost new. only problem was it was not completely clean from inside. car seats and mats were full of pet's hair. except that everything was very well.

10.0 Wonderful

Sep 2022

KAYAK
We had to wait 20 minutes for collection but we were a little early and they didn’t open until 7am. Overall collection was straight forward, nice new cars with very little damage. Handing the car back was a simple and straight forward process. Will use again in future.

2.0 Poor

Sep 2022

KAYAK
Pick-up is in a hotel. Shuttle bus takes you two floors down. Then you have to take an elevator up (with all luggage). Long wait (45 minutes). Elevator down to collect the car. Everything together roughly 90 minutes.

10.0 Wonderful

Jul 2022

KAYAK
A very nice car, large enough for 5 passengers and 4 cases, good sat navigation. Busy at pick up but friendly service.

1 out of 10

Hertz

7.5

Cleanliness

8.5

Comfort

8.1

Pick-up/Drop-off

7.6

Value for money

7.3

2 locations in London Heathrow Airport

Show locations
from€39/day

Locations in London Heathrow Airport

Hilton Hotel Terminal 4

+44 843 309 3009

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Northern Perimeter Rd (west)

+44 843 309 3009

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

6.0 Okay

Jun 2024

KAYAK
Staff was very friendly and interested to help. We reserved a Volvo XC90 and we were given an XC60. We pointed it out to the service desk. They acknowledged the error, but said that they couldn’t help because we prepaid and that we would need to contact customer service. Customer Service said that they needed approval from the location. I am assuming that I will not receive an adjustment. That causes me not to book through Kayak. Additionally, they charged me £212 for minor scratches on a wheel.

10.0 Wonderful

Jan 2022

KAYAK
Good customer service

6.0 Okay

Jan 2022

KAYAK
The new car didn't have ANY USB chargers... only USB-C. That was bloody annoying for a new rental car. That ridiculous system for checking how many points you have on your licence is also both unique and antiquated. I know it's not a Hertz specific problem... but FFS!!! The staff member did help in the end and offer an alternative. The car was great and at a good price.

4.0 Mediocre

May 2021

KAYAK

Cons:

We rented the car for 9hrs, put 230 miles on it and it cost us over $400 for a Vauxhall Corsa. VERY expensive.

10.0 Wonderful

Aug 2020

KAYAK

Pros:

I still have my car rental. Not sure why I am receiving this email now.

10.0 Wonderful

Apr 2020

KAYAK

Pros:

It was a bit slow but not a problem.

Cons:

I don't remember what car I got but, it wasn't what we asked for. It was another "similar" car that they always give a renter.

1 out of 10

GREEN MOTION

5.3

Best rated

Cleanliness

6.3

Comfort

6.0

Pick-up/Drop-off

4.9

Value for money

5.3

3 locations in London Heathrow Airport

Show locations
from€26/day

Locations in London Heathrow Airport

239 Sipson Road

+44 20 8619 7000

Opening times not available

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239, Sipson Road, Holiday Inn London, London, UK

+44 20 8619 7000

Opening times not available

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Holiday Inn M4J4, 239 Sipson Road

+44 208 122 9265

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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2.0 Poor

Jul 2024

KAYAK
Wouldn’t use it again. We hired a van and from our initial inspection the van 1. Wasn’t ready in time 2. had a lot more scratches than on their report which we recorded 3. Had a broken piece of wood in the back which was not noted down. Poor.

2.0 Poor

Jun 2024

KAYAK
Terrible. Avoid at every cost. They claim you’ve damaged the car when you haven’t and take loads of money from your deposit. Read the guardian article about them. There is a class action against them. They should not be included on comparison websites as it reflects really badly on that website.

10.0 Wonderful

Jun 2024

KAYAK
The location was weird, but the service was excellent and people were friendly.

2.0 Poor

Jun 2024

KAYAK
Green Motion office was closed and we could not collect our car despite us checking in earlier and informing them of my flight number . I have written a email to you on the case and is wasting your response . This is my confirmation number EXP(B)-4768286-47475. Please attend to my request asap .

8.0 Very Good

May 2024

KAYAK
Staff were extremely friendly and efficient and the car I was given was above and beyond what I was expecting

6.0 Okay

Apr 2024

KAYAK
Not a fan of virtual documents

1 out of 17

Easirent

4.5

Mediocre

62 reviews

Cleanliness

5.9

Comfort

5.9

Pick-up/Drop-off

4.4

Value for money

5.0

One location in London Heathrow Airport

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Locations in London Heathrow Airport

C/O Sheraton Skyline Hotel, Bath Road, Hayes

+44 203 130 0448

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
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2.0 Poor

Nov 2019

KAYAK

Pros:

Nothing! Stay away and help put disreputable businesses out of business!

Cons:

Bait and switch. Got a price that looked great, but when I got there not only did they have an inferior car to the one I booked, that they tried to pass off, but the price they charged was over 40% higher than when I booked online. (Looking at the other reviews, I'm not the only one in this position) I walked out after confirming that they wouldn't charge me anything, and they charged me over 90 dollars (in dispute with credit card). I then went to a big name brand like I should have in the first place.

4.0 Mediocre

Sep 2019

KAYAK

Pros:

The Pickup was the worst pickup scenario I've ever seen. There's a kiosk to 'skip the line' that you can use, but you need to get in the line after anyway. We had to deposit about $1200. The pickup process took about 2 hours. The car we received wasn't the class we requested, nor clean.

Cons:

Clearer indication of where to go when arriving. More staff. Working Kiosks. A real waiting area. Quicker service. Most importantly advance information on required deposits (I would never have rented from here had I known it was a $1200 USD deposit required).

2.0 Poor

Aug 2019

KAYAK

Pros:

The young teenager working there was probably the only person that was courteous and understanding there.

Cons:

Booked car for 11am. Didn't get car until 1:45pm. Car was wall banged up and cut on tire. They said it's all good. Protested to get another car as I didn't feel safe. Returned car at 11:45amnext day to be scold by clerk who said needed to be returned by 11 and others waited for 3h for it. Scammers!

2.4 Poor

Aug 2019

KAYAK

Pros:

I can't think of anything.

Cons:

A clean car, not waiting for an hour to, a car that had been serviced and didn't breakdown on the M4, better customer service, clearer information on using a travel credit card for accident coverage.

2.4 Poor

Jul 2019

KAYAK

Pros:

Terrible experience. They wanted to give us a much smaller car than we reserved and we did not fit. They wanted to charge us more than double for a bigger car. They were so rude and did not care. We had 2 small children and a disabled person with us. Money wasted. Day ruined.

Cons:

Everything

2.0 Poor

Nov 2022

KAYAK
not happy with kayak as no customer care to talk to, cant make changes, not value for money

1 out of 19

National

10.0

Wonderful

1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in London Heathrow Airport

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Locations in London Heathrow Airport

Enterprise Rent A Car

+44 20 8897 2100

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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No reviews available

Alamo

8.3

Very Good

11 reviews

Cleanliness

8.9

Comfort

8.5

Pick-up/Drop-off

8.5

Value for money

7.8

One location in London Heathrow Airport

Show locations
from€44/day

Locations in London Heathrow Airport

Enterprise Rent A Car

+44 20 8897 2100

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

10.0 Wonderful

Jul 2024

KAYAK
It was wonderful, thanks to guys involved

10.0 Wonderful

Jun 2024

KAYAK
The staff were very helpful and professional 👍

4.0 Mediocre

May 2024

KAYAK
They kept trying to upcharge us for everything! Our original price went from $140 to like $400 before I said no to all extra charges. The drop off location was also INCREDIBLY difficult to find.

8.0 Very Good

Apr 2024

KAYAK
It was fine but I had some mechanical or electrical problems with the car and I called Alamo and there wasn’t a quickly solution, so I looked for help in other persons. I was in the middle of a trip and I couldn’t wait all the day for a solution

8.0 Very Good

Nov 2023

KAYAK
it seemed it took quite a while to find us a car, but everything else was very smooth and fast (especially mentioning zainab here for fast hand-in at the return)

10.0 Wonderful

Oct 2023

KAYAK
a te y e

1 out of 3

Europcar

7.9

Cleanliness

9.0

Comfort

8.6

Pick-up/Drop-off

7.6

Value for money

8.0

2 locations in London Heathrow Airport

Show locations
from€44/day

Locations in London Heathrow Airport

Northern Perimeter Road West

+44 371 384 3410

Opening times not available

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Northern Perimeter Road West

+44 371 384 3410

Opening times not available

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Reviews

4.0 Mediocre

Apr 2024

KAYAK
They didn’t have the car I had ordered and the ‘equivalents’ were not at the same level. They are all salespeople. You get off the plane exhausted and despite already having paid for a car they work irritatingly hard to get you to upgrade both the car and the insurance. A tiring, frustrating experience.

10.0 Wonderful

Apr 2024

KAYAK
Loved the car. very friendly staff at Heathrow. quick check out at Heathrow. easy return.

7.6 Good

Sep 2019

KAYAK

Pros:

Staff friendly; car was new and clean.

Cons:

Check in process very slow, more staff needed.

6.4 Okay

May 2019

KAYAK

Pros:

The lady who served me when I picked up my car was incredibly helpful, understanding and patient. She made the whole experience amazing

5.6 Fair

May 2019

KAYAK

Pros:

Nice car but you can get that at any rental shop.

Cons:

Took about an hour to check in and there were only two people in line in front of me and I was there during weekday business hours. Despite listing that they offer baby carseats, no one from that department was there so they couldn’t offer us one. Manager ignored us as he was too busy.

1 out of 1

Avis

7.3

Cleanliness

7.6

Comfort

7.4

Pick-up/Drop-off

7.6

Value for money

7.1

2 locations in London Heathrow Airport

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Locations in London Heathrow Airport

Central Heathrow Loc

+44 344 544 6000

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
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Heathrow Apt T5 Bus Stop 25

+44 344 544 6000

Monday04:45 - 23:59
Tuesday04:45 - 23:59
Wednesday04:45 - 23:59
Thursday04:45 - 23:59
Friday04:45 - 23:59
Saturday04:45 - 23:59
Sunday04:45 - 23:59
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Reviews

10.0 Wonderful

May 2024

KAYAK
The only thing that could have made my experience better was to have the steering wheel on the left side of the vehicle and to drive on the proper side of the road.

4.0 Mediocre

May 2024

KAYAK
Car was too small, any upgrade quoted @ £60.00 a day, no thanks

10.0 Wonderful

Apr 2024

KAYAK
Team very friendly and professional

10.0 Wonderful

Sep 2023

KAYAK
When you book you should included full insurance in the price its hard when you arrive at the car rental desk and you told your car agreement is with out full insurance

2.8 Poor

Dec 2019

KAYAK

Cons:

I will never use Avis again - ever. In Jan 2019 I booked a car for pick up at LHR Dec 16, making the mistake that my flight out of SFO was actually getting into LHR Dec 17. Had I picked up the car Dec 16, I would have been paying $460 for my rental period. With zero flexibility they wanted me to now pay £2000 for the same rental package (1 day less in fact). After a long haul flight with 4 biggish bags - which the Avis shuttle driver gave no help with - I had to go back to T2 and get a car from National for £600. Same size as my original Avis booking, help with baggage into and off of bus and even into my car! Enterprise rocks. Avis sucks big time.

2.0 Poor

Sep 2019

KAYAK

Cons:

I made the mistake of not bringing my passport to the rental counter. Although not explicitly stated anywhere in the terms and conditions, a passport for foreign tourists is required to rent a car from Avis Heathrow. A driver's license is not sufficient documentation.

1 out of 4

Enterprise Rent-A-Car

7.1

Cleanliness

8.5

Comfort

8.4

Pick-up/Drop-off

7.4

Value for money

7.1

One location in London Heathrow Airport

Show locations
from€40/day

Locations in London Heathrow Airport

Northern Perimeter Road

+44 20 8897 2100

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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10.0 Wonderful

Jun 2024

KAYAK
Super friendly and helpful staff.

2.0 Poor

Apr 2024

KAYAK
Overcharged on return

10.0 Wonderful

Apr 2024

KAYAK
Staff was courteous and knowledgeable and took the time.

10.0 Wonderful

Dec 2019

KAYAK

Pros:

Quick service, very friendly staff

Cons:

Everything is been perfect:)))

7.6 Good

Oct 2019

KAYAK

Pros:

The staff was very friendly and efficient both at pickup and drop off.

Cons:

When we picked up the car the staff person assisting us did the processing outside at the car. This would be OK in nice weather but it was raining when we picked up. Suggest that the procedure be done as much undercover as possible when weather is bad.

6.0 Okay

Jul 2023

KAYAK
First car had axle issues not discoverable until we got above 52mph. This took around an hour of driving to reach a road where that speed was possible. So returned car. Returned car had issue with oil light turning on when parked on a slope. Kept car and topped up oil.

1 out of 4

Budget

6.7

Cleanliness

7.2

Comfort

7.1

Pick-up/Drop-off

7.5

Value for money

6.3

2 locations in London Heathrow Airport

Show locations
from€43/day

Locations in London Heathrow Airport

Central Heathrow Location

+44 344 544 4600

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
View deals

Heathrow Apt T5 Bus Stop 25

+44 344 544 6000

Monday04:45 - 23:59
Tuesday04:45 - 23:59
Wednesday04:45 - 23:59
Thursday04:45 - 23:59
Friday04:45 - 23:59
Saturday04:45 - 23:59
Sunday04:45 - 23:59
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Reviews

2.0 Poor

Jun 2024

KAYAK
Insurance not included in price quoted or presented as an option. Price then doubled at pick up when car picked up to include insurance. Not receipt or rental agreement provided at pick up. Called ro request invoice not received, Bank statement transaction is for twice price quoted at pick up which is 4 times price quoted on Kayak

4.0 Mediocre

Apr 2024

KAYAK
The hidden fees and what I was charged vice what I paid was outrageous. I was quoted less than half of what I ended up paying. I was deeply disappointed in this type of activity. I would much rather have upfront and honest prices and not feel like I was ripped of and taken advantage of.

8.0 Very Good

May 2021

KAYAK

Pros:

Very friendly and quick service

9.2 Wonderful

Jan 2020

KAYAK

Pros:

The staff were great, the car was great.

Cons:

We arrived in terminal 2 and there are only shuttles from terminal 3. With a toddler and all the bags and car seats that entails it was a long walk .

2.0 Poor

Jul 2019

KAYAK

Pros:

Budget changed the reservation from a Premium vehicle to a compact car , with an increase in price without notifying me. When I logged onto the Budget website the reservation had been changed. I was told the rate was no longer available!!! I will not use Budget again!!!!!!!

Cons:

Why was my original reservation changed? They did not want to honor the original ruling entail rate!

10.0 Wonderful

Jun 2023

KAYAK
The employee who assisted us was extremely helpful, and friendly. 10/10

1 out of 6

SURPRICE CAR RENTAL

5.7

Most popular

Cleanliness

5.7

Comfort

6.2

Pick-up/Drop-off

5.7

Value for money

6.2

One location in London Heathrow Airport

Show locations
from€24/day

Locations in London Heathrow Airport

Unit 6 Sovereign Ct 633 Sipson Road

+44 330 094 9033

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

10.0 Wonderful

Mar 2024

KAYAK
From start to finish zaine was Professional helpful and a great lad. I Wasn't expecting it to be as cheap as it was without hidden costs, but even the platinum insurance was resonable in comparrison to most Rental places I have visited (which is alot lately). 100% reccomend these guys!!

2.0 Poor

Jan 2024

KAYAK
Staff is very rude and attempt to commit fraud. I bought the platinum protection package which protects you from liability in case of scratches or even totaling the car and they’re still try to withhold my deposit of $254. Worst people I’ve ever dealt with.

6.0 Okay

Sep 2023

KAYAK
Negative: On arrival at Heathrow T4, despite what was on my booking from the broker (and what I have since confirmed is posted on the Surprice website), Surprice Heathrow pick-up only covered T2/T3/T5. This meant having to get a train with multiple bags which was very challenging for one person. My AMEX credit card was also not accepted (despite having already been used through the broker booking for part payment of the fee) Additionally, I was informed at the counter that I would need to pay extra to be dropped off at the airport on my departure Lastly, the car was dirty and had clearly not been cleaned. The agent offered to clean the car but I was now running late due to the unexpected trip from T4, etc so had to waive this offer Positive: On returning the car a few days later, I provided my poor experience to a gentleman called Sadan, who was handling the car check-in. He was very attentive and extremely customer focused. He apologised for the issues I had encountered and provided a complimentary drop off to the airport.

8.0 Very Good

Aug 2023

KAYAK
Pick up was outstanding, drop off was a little chaotic however their Manager Sidanne was fantastic

2.0 Poor

Apr 2023

KAYAK
There was NOTHING that we liked about this experience. We will NEVER use them or recommend them again. Upon arrival, it took over an hour to find them for transportation to their facility. We had our booking at 9:00 am, at 11:00 am, we were still waiting for someone to talk to us. There were customers waiting who had their bookings at 7:30, and they hadn't been served yet. As we had time sensitive tickets for entry to Stonehenge, we ended up calling a taxi company to pick us up to drive us. The car rental company was supposed to reimburse us, they still have not credited us with our pre-paid rate. This was a HORRIBLE experience, we do NOT recommend them to anyone. For context, we have travelled extensively around the world and have rented cars everywhere we have travelled, this was by far the WORST EXPERIENCE we have ever encountered.

10.0 Wonderful

Sep 2022

KAYAK
All great.

1 out of 2

Dollar

5.2

Cleanliness

8.5

Comfort

8.5

Pick-up/Drop-off

3.5

Value for money

5.5

One location in London Heathrow Airport

Show locations
from€34/day

Locations in London Heathrow Airport

Northern Perimeter Rd (west)

+44 843 309 3009

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2.0 Poor

May 2024

KAYAK
There were no instructions for pickup, just an address that goes to the wrong location. There should be shuttle pickup mentioned, because there was one, but we didn't know about it and ended up walking 3 miles with luggage to get to the correct location.

5.2 Fair

Aug 2020

KAYAK

Pros:

easy pickup.

Cons:

extremely long wait for shuttle. charged over GBP 300 for a tiny scuff which they insisted as a "deep scratch".

6.8 Okay

Jul 2019

KAYAK

Cons:

Take too long for serving customers at check in and check out. The airport pick up point information is not accurate. All customers were getting irritated with waiting time. I think its not staff issue, but seems like company policy might be too strict on staff on any mistakes. Will avoid in future

6.0 Okay

Nov 2016

KAYAK

Pros:

Car was good, price just OK

Cons:

I had to take a larger car that I ordered. Waiting to get the car was longer than it should have been.

1 out of 1

Ace

4.1

Mediocre

10 reviews

Cleanliness

5.4

Comfort

4.7

Pick-up/Drop-off

4.5

Value for money

4.1

One location in London Heathrow Airport

Locations in London Heathrow Airport

Holiday Inn M4J4

+44 20 8619 7000

Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday07:00 - 19:00
Sunday07:00 - 19:00

Filters

Reviews

6.0 Okay

Oct 2023

KAYAK
The rental counter experience was fine. The Citroen C3 will go on my list (with the Renault Clio) of cars to avoid. The rubbery, notchy transmission took all the fun out of driving.

2.8 Poor

Mar 2020

KAYAK

Pros:

Very confusing process. Ended up paying triple of what I thought I was going to. I would suggest a more reputable brand. Might cost more on paper but not worth the headache of this rental experience.

Cons:

Shuttle to the car park. Clear terms and conditions.

3.6 Poor

Feb 2020

KAYAK

Cons:

The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick up

6.8 Okay

Sep 2019

KAYAK

Pros:

Clean new car.

Cons:

More information about the true costs incurred with the rental (e.g. insurance, milage).

2.0 Poor

Jul 2019

KAYAK

Pros:

Bad customer service

Cons:

Better communication

2.0 Poor

Jul 2019

KAYAK

Pros:

The drop off was fast.

Cons:

I had a reservation for a car which the sales staff completely ignored to start a new transaction. They proceeded to ignore pricing to push their insurance plan, and basically wouldn't let you leave until you had purchased it. I literally told them what I thought they were doing was a scam.

Routes Car & Truck Rentals

3.0

Cleanliness

4.7

Comfort

4.7

Pick-up/Drop-off

3.0

Value for money

3.2

2 locations in London Heathrow Airport

Locations in London Heathrow Airport

450 Regus, Bath Rd

Opening times not available

Unit 6, Jetsave LTD, Sovereign Court, 633 Sipson Rd

+44 7367 584241

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

Filters

Reviews

2.0 Poor

Aug 2023

KAYAK
When I picked the car up I was told that no insurance was included, and that basic collision insurance with a GBP 800 excess would be more than 2x what I paid for the car. I have been renting cars for 40 years, and never before have I been sold a car without any insurance. In the past there has always been insurance with a modest excess (eg GBP 1,500) which the client is invited to reduce by making an additional payment. I will be careful never to book through you again.

2.0 Poor

Jul 2023

KAYAK
It was dodgy, non professional, outright scary and we opted to go with another company

2.0 Poor

Jul 2023

KAYAK
My flight arrived at terminal 4, when I called the car rental team I was informed that they didn't pick up from terminal 4 and I would have to make my own way to terminal 2 or 3. Once at terminal 2 or 3 I would need to call them again. When I arrived at terminal 3 I called them and was told someone would pick me up in 10-15 minutes. After 30 minutes I called again and was told that someone would set off now to pick me up, so they hadn't even left their business to pick me up, if I hadn't called again how long would I have been waiting for? Upon arrival to the car rental place, I was informed that I had selected the cheapest option which didn't come with insurance which I needed. They gave me three price options, all which resulted in at least double the price of my original booking. At the time of booking I was not given the option of purchasing insurance, so a very deceitful way of hiding those additional fees making the renter think they have got a good deal. The fuel tank was only half full, resulting in me having to fill up before heading on my 5 1/2 hour drive, where the half tank wouldn't have gotten me to my destination. The gas station was only at the end of their road. Upon returning the car, I once again had to make my own way to the airport - terminal 4. They didn't even offer to take me to terminal 2 or 3. I will not use their service again, nor will I book a car through Kayak again.

2.0 Poor

May 2023

KAYAK
I got dropped off at terminal on departure. DO NOT USE PAY EXTRA AND USE A MAINSTREAM RENTAL COMPANY. THE PRICE IS MISLEADING THEY CHARGE YOU FOR INSURANCE WHEB COLLECTING THE CAR RATHER THAN TELLING YOU ABOUT THIS BEFORE YOU MAKE THE BOOKING. RUDE AND UMPROFESSIONAL STAFF. CAR SMELT IF SMOKE, WAS UNLEAN AND WING MIRROR WAS TAPED ON DO NOT USE.

8.0 Very Good

May 2023

KAYAK
The guys at the office were very polite and helpful. The one downside is that it took forever to get the car as well as drop it off. It is not a standard rental car counter so be ready for that.

2.0 Poor

Feb 2023

KAYAK
Terrible! Company phone line didn’t work so couldn’t get hold of the company to pick up vehicle! Had to rent a vehicle through another company at the airport after hours of trying to get in contact with Routes. Spoke to numerous car rental companies and they just laughed when we said we had booked Routes. They said we had no hope of getting a car from them and we had just been basically scammed. Drove past rental address when I had finally sorted a car out and there was just a random portacabin along with NO VEHICLES!!!!! Also the insurance we purchased through Kayak was not accepted by car rental company so now we are down that money too. Total waste of time. Will not be using Kayak, QEEQ or Routes EVER AGAIN!!!!!!!!!!!

keddy by Europcar

9.3

Wonderful

No reviews available

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

8.6

Value for money

9.3

One location in London Heathrow Airport

from€34/day

Locations in London Heathrow Airport

London Heathrow Airport

+44 371 384 3410

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

DRIVALIA

2.0

Poor

No reviews available

Cheapest deal

Cleanliness

6.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in London Heathrow Airport

from€23/day

Locations in London Heathrow Airport

804-834 Bath Rd

+44 20 3130 0448

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

Northern Perimeter Road West Hounslow, Middlesex

+44 20 3130 0448

Opening times not available

Filters

No reviews available

Arnold Clark

10.0

Wonderful

No reviews available

2 locations in London Heathrow Airport

Locations in London Heathrow Airport

79 New Road

+44 20 3031 7638

Opening times not available

Heatrhrow Airport

Opening times not available

Filters

No reviews available

Firefly

9.6

Wonderful

No reviews available

2 locations in London Heathrow Airport

Locations in London Heathrow Airport

Heathrow Airport, Northern Perimeter Road

+44 843 309 3009

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Hilton Hotel Terminal 4

+44 843 309 3009

Opening times not available

Filters

No reviews available

Ace Rental Cars

8.4

Very Good

No reviews available

One location in London Heathrow Airport

Locations in London Heathrow Airport

Holiday Inn M4J4, Middlesex

+44 20 8619 7000

Opening times not available

Filters

No reviews available

Virtuo

8.0

Very Good

No reviews available

Locations in London Heathrow Airport

Sipson Road, Heathrow Airport, West Drayton

Monday07:30 - 23:00
Tuesday07:30 - 23:00
Wednesday07:30 - 23:00
Thursday07:30 - 23:00
Friday07:30 - 23:00
Saturday07:30 - 23:00
Sunday07:30 - 23:00

Filters

No reviews available

FLIZZR

7.4

Good

No reviews available

One location in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Road West Hounslow, Middlesex

+44 844 248 6604

Opening times not available

Filters

No reviews available

Goldcar Rental SP

5.4

Fair

No reviews available

One location in London Heathrow Airport

Locations in London Heathrow Airport

79 New Road

+44 203 898 0140

Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday08:00 - 20:00
Sunday09:00 - 21:00

Filters

No reviews available

U-Save

5.1

Fair

No reviews available

One location in London Heathrow Airport

Locations in London Heathrow Airport

Holiday Inn M4J4

Opening times not available

Filters

No reviews available

Sunnycars

No score available yet

3 locations in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Rd (West)

Opening times not available

Northern Perimeter Road West

Opening times not available

Northern Perimeter Road

Opening times not available

Filters

No reviews available

Allegiance

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Vista Centre Salisbury Rd

Opening times not available

Filters

No reviews available

City Car & Truck Rentals

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Airport

Opening times not available

Filters

No reviews available

Fox

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Europcar, Northern Perimeter Road West

Opening times not available

Filters

No reviews available

Genie Rentals

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Airport

Opening times not available

Filters

No reviews available

INTERRENT

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

79, New Road, Harlington, Hayes, Middlesex

+44 208 759 0185

Saturday08:00 - 20:00
Sunday09:00 - 21:00

Filters

Reviews

3.2 Poor

Jun 2019

KAYAK

Pros:

The most terrible people I have ever meet

Cons:

Not lie to people and try to rob them. Very unprofessional and breaking every rule that is placed by FSA I will still be writing to ombudsman regarding my experience with your company and interent I ended without a car and the money had to be taken back though my bank Disappointing

2.0 Poor

Jul 2018

KAYAK

Pros:

A totally awful experience. I arrived promptly at the arranged pick-up time. In the reception there were three positions at the reception desk, all manned with staff. I was the only person in line to be seen behind a couple who were already being dealt with - leaving two available desks/ staff. The two available staff members were eagerly attempting to look busy in an almost empty office, sitting a mere two meters away from me. They didn’t have the courtesy to look up or acknowledge that I was quite clearly waiting to be seen. I took my place in the “queue” and waited. I eventually waited 20 minutes before being acknowledged; “you’ll be seen soon”, no apology or reassurance. During my lengthy wait I overheard the way in which the staff member was talking to the couple who were collecting a vehicle. Extremely rude, very blunt with an attitude suggesting that the they really didn’t care for their custom. There was absolutely no care, just rudeness. In this time someone had walked in to drop back a car. I then overhead that conversation. The customer took the car some days before and had queried some existing damage, not detailed on report. He reported it before taking the car and was told by the staff that it was fine and no one needed to sign or add it to his document (I later had the same conversation). Now when he’s returned the car they were denying all record of the conversation, saying it’s new damage. When he asked about getting the deposit back the staff member said something like “you have no proof, it’s our word against yours so I will decide on if you get your deposit back”. I was in complete shock at how two different members of staff had dealt with two different customers. That’s just not how you speak to people here in 2018. Before even dealing with someone I had already had a very uncomfortable experience, genuinely feeling bad for the customers. At this stage I felt regret and I was seriously considering walking out, losing my money and finding another company who I trusted. I just had an awful feeling about the business. Now almost half an hour after walking in to this environment I was prompted forward by an uninviting “yes?” by an employee who claimed to be named “B”. This was the same staff member who had just been rude to the customer returning their car. (I still find it difficult to believe that this is her real name, but she insisted it was). She looked at my documents before telling me I had to get back in the line and wait for her colleague as he is using the system that is needed for my rental. So I waited another 10/15 minutes before the male staff member was available. As it was now 45 minutes since walking in i was running late for my plans. Conscious of this I had everything in my hand ready to go; booking voucher, passport, driving licence, DVLA check code, card I booked with, credit card for the deposit. ... [continues below]

Cons:

[continued]... The man called me forward and took my documents. There was some faffing around; he asked me for documents he was already holding and generally not looking like he knew what he was doing. After a couple of minutes I was then passed back to “B” who strangely was now able to help me from her same computer that she’s couldn’t help me from 15 minutes ago. I could see through into the room with “manager” written on the door. I could clearly read a targets board on the wall measuring the staff’s targets and numbers. These targets included extra insurance and to my horror “damage”. These people appear to be targeted on finding damage. This further fuelled my negitive opinion of this company. We completed the paperwork and was handed some keys and pointed towards the door. No direction of where to find the car. Thankfully I quickly located the dirty vehicle. Following what I had just experienced and having absolutely no trust in the staff or company, I thoroughly inspected the vehicle. I identified some new damage on the car and went back to speak to “B”. Just as the previous customer had claimed, she told me to that they don’t need to sign anything or make any notes on documents or systems. This still makes no sense at all. This is when I decided to I take her name as reference of our conversation: “B”. Not knowing what else I could do I took over 30 pictures of the vehicle, ensuring that my phone made note of the date, time and location of the images. I fully expected to be needing them upon my return. I had a horrible feeling for the duration of my rental, worrying about having to prove existing damage and if I they would return my deposit. In summary I had an extremely concerning and frustrating experience, which took too long and lacked any organisation. I would absolutely never use them again and would encourage others to not waste their time or emotions. Absolutely awful.

Move Mee

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Holiday Inn M4J4, Sipson Road

+44 20 8619 7000

Opening times not available

Filters

No reviews available

PEUGEOT

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London H'row - Left Hand Drive

Opening times not available

Filters

No reviews available

Practical Car & Van Rental

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Road West Hounslow, Middlesex

+44 208 759 6974

Opening times not available

Filters

No reviews available

Renault rent a car

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Airport

Opening times not available

Filters

No reviews available

Rhodium

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Road West Hounslow, Middlesex

+44 208 759 0185

Opening times not available

Filters

No reviews available

Shouqi

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Road West

+86 10 6064 1387

Opening times not available

Filters

No reviews available

THEOUT

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Longford, London, UK, TW6

+44 20 3917 4854

Opening times not available

Filters

No reviews available

Thrifty

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Off Ap

+44 20 8897 6261

Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 17:30
Sunday08:30 - 17:30

Filters

Reviews

5.2 Fair

Jun 2017

KAYAK

Cons:

Pickup/drop off process too slow.

5.6 Fair

Sep 2016

KAYAK

Pros:

Car good, service good

Cons:

Back to waiting 1 1/4 hour outside in the cold waiting for pickup

2.8 Poor

Aug 2016

KAYAK

Cons:

I booked a car online for 13 pounds a day for 10 days. On arrival I was told I would have to pay an additional 13.25 per day basic insurance. As it was nearly midnight I told them I would take the car for 1 day. When I returned the car I heard them doing the same con on another customer. I rented a better car for less at Europecar just down the road.

2.0 Poor

Aug 2016

KAYAK

Pros:

Nothing

Cons:

I will never use Thrifty again, absolutely the worst customer service I have ever experienced.

YourRent

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Airport

Opening times not available

Filters

No reviews available

312 travellers who hired a car in London Heathrow Airport gave the car agency they used an average rating of 5.9

Car rental locations at London Heathrow Airport

Good to know

Most popular agency

SURPRICE CAR RENTAL

Most popular car type

Mini

Average price

€45/day

Good deal

€31/day