Book Hertz hire cars in Charleston

Reviews for Hertz in Charleston

Recent reviews

Traveller rating

Wonderful

4

Very Good

2

Good

0

Okay

1

Fair

1

Mediocre

0

Poor

12

6.0

Pick up was great. Drop off was terrible. Awful customer serviceReviewed 16 Nov 2021

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2.0

They didn't have a car after taking a prepaid reservation and I still haven't gotten my refund after several callsReviewed 23 Oct 2021

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2.0

Pros:I was called a few minutes before my pickup time to be told the car was not availableCons:You tell me as for now, I will never use Hertz againReviewed 31 May 2021

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8.0

Pros:Staff at airport corrected the problemCons:I booked a pick up time at a location that was closed. I should not have been allowed to book at that time. Called Hertz and the wouldn’t find me a similar car anywhere near for my family of 6 stranded travelers.Reviewed 29 May 2021

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2.0

Cons:They canceled on us with about 90 minutes notice before the reservation started. They said sorry but did nothing to help redress situation (eg % off next time or some token like that)Reviewed 24 May 2021

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2.0

Pros:Nothing. There was no car available the entire time we were in Mt Pleasant, Sc from 14 May thru 17 May. I had previously made a confirmed reservation on 4 May and my credit card account had the amount posted already.Cons:Arrangements should have been made when it was evident that no car was available at the appointed time.Reviewed 19 May 2021

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4.0

Pros:Staff was excellent. The manager went out of way to give credit for taxiCons:We booked to drop off at airport but upon arrival they told us they would charge us $250 more to do that. We booked that way so it would be less stressful for us and give us more time to visit the city. However, that did not work out that way. Very deceitful to have a hidden charge almost doubling the cost to rent the car even though it WAS CLEAR ON ALL PAPERWORKReviewed 19 May 2021

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2.0

Pros:Nothing - they didn’t fulfill my reservation.Cons:I reserved a car and when I called to confirm it and ask a payment question, I was told they were overbooked and didn’t have a car for me. They also claimed they try to call me to tell me citing a phone number that wasn’t mine - I never got a call. Hertz shouldn’t confirm fake reservations for people that can’t be fulfilled.Reviewed 18 May 2021

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4.0

Cons:Less expense and not charging more for airport pickup and deliveryReviewed 7 May 2021

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10.0

Pros:The agent, Katherine Morales at Ashley Towne Center, Charleston SC, was both efficient, welcoming and 100% accommodating to all our needs. Her attitude and helpfulness is a rarity in todays world and because of her we will use Hertz in our future travels. She should be teaching all your employees what "customer service" means. YAHOO< Katherine!!!!!Reviewed 29 Apr 2021

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8.0

Pros:Friendly staffCons:More options of vehiclesReviewed 27 Apr 2021

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6.0

Pros:Catherine was great. Dropping off the car was a mess. One guy working with four of us standing inside. Not good. He totally screwed me on closing my return of the car. He did not apply my gold rewards so that rental was a waste.Cons:Having more than one person inside at the end of the day on a friday should be a priority. I did not like the fact that when you pick your vehicle up it is not full of fuel. You get 3 options on how to return the car and its fuel. Ranges from bring it back with same level to we will bend you over and put fuel in it at $9 a gallon. Way easier if cars are brought back full. Mine at pickup was down over a quarter of a tank but I brought it back full.Reviewed 30 Mar 2021

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More

• What is the most popular car hire from Hertz in Charleston?

  Full-size (Toyota Camry or similar) is the most frequently booked car hire type from Hertz in Charleston.

• How many car hire locations does Hertz have in Charleston?

  Hertz has 4 hire locations in Charleston. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Charleston airport (CHS)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Charleston airport (CHS)?

  Yes