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2.0
Customer service was terrible. They gave me two cars with paperwork two separate times that were not correct or available when I went out to the garage to pick them up. Just a ridiculous experience. Thankfully there was a manager in the garage the second time when I went to the spot to pick up the car I was given and saw it wasn’t there again. The manager gave me a new vehicle immediately which wasn’t exactly what I wanted (too big and a gas guzzler) but I took it so I could get out of there. It also had not been cleaned yet after the previous renter.Reviewed 30 Jan 2023
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10.0
Truck had a bad smell like maybe someone smoked in itReviewed 28 Jan 2023
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2.0
They pulled a bait and switch on me at the check out counter. Told me that they didn't have the car I reserved (after calling to make sure), but they offered another without telling how costly the change would be.Reviewed 30 Dec 2022
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8.0
There was a candy in the car when I got it. I’d also asked for the smallest car and I got a Dodge Challenger which sucked down gas. It took almost a full tank to drive about four hours. This car made it more expensive and much more difficult for me to drive and I had to change my plans because I felt so uncomfortable driving it at night.Reviewed 14 Dec 2022
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10.0
Super easy pickup, no small print or added costs later, friendly staff that offered car upgrade and insurance discountReviewed 14 Nov 2022
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2.0
I asked the SFO office to rebook their car instead. As we were too tired to go to The pickup address at the downtown. Turned out the price charged by budget at SFO for the same car that I supposed too pick up is multiple times higherReviewed 5 Nov 2022
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10.0
Employees at both 675 Post St SF and West Los Angeles are extremely friendly and efficient!Reviewed 9 Oct 2022
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4.0
pick off was good, but we were told to buy the gas because we will need a tank to come 200 km, costs 106€……than we asked if we can return car whenever we want within the 24h by a one day rental, answer yes its a 24 h rate. we arrived at our destination, phoned the return point just to be sure….she told us about several extra costs when we not return the same evenig! so i think it’s expensive at budget and uncommon thanks a lotReviewed 5 Oct 2022
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2.0
we were given a huge van for 12 person. Was not what we rented .(we rented for 6 person) The front desk at San Francisco airport was extremely slow . Only one person attending . We had to wait 90 minute ,4am in te morning ! Next day we went to Oakland airport to change the originally category of car we rented . They gave us a model General Motors that did not have the chip to navégate . We decided to take it because we had meeting to attend and we have no more time to deal with this issue . Very disappointed with the car . The mirror ( retrovisores ) did not work properly . Was difficult to see the cars on the side . We call during the day to eliminate some charges like insurance . Hope they will respect this aspect . Also we wanted to be charge only the tolls used , not the fee of 250 dollars they charge us . Hope you can answer to our bad experience we had to with renting wit budget . And we are charge what correspond . Sorry about my written English . Sincerely IsabellaReviewed 24 Sep 2022
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10.0
Although a Long line, another associate would ask if you were pre-registered and sent customers to a shorter line that helped move the line along quicker. Wasn’t able to get car we wanted but gave us a better model that worked out great!Reviewed 8 Sep 2022
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4.0
I liked the dropping off. Easy. I just didn't like when i made the reservation, it told me a price including the insurance, until i went to pick up it added way more to it.Reviewed 7 Sep 2022
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2.0
When you are a tourist and don’t speak very well English, Budget is trying to add you all additional fees as possible, upgraded car, full gaz for 200% more expensive than usual one.. and employees at the drop in laugh with other colleague when they sell incredible feed in front of you… Budget is an awful company , we have rented the car for 1 day … and cost us almost 400$ for San fransisco - Los Angeles …Reviewed 1 Sep 2022
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