2.0
Hertz was closed at drop off point took multiple calls and bad input from them to facilitate leaving car at lot UNLOCKED WITH THE KEY IN IT PER THEIR INSTRUCTIONS.Reviewed 5 Jul 2026
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4.0
You allowed me to book at a time the company was closed so I didn’t actually get my rental until the next day, they then claimed I was late so they gave it away and wanted to downgrade car class but charge me the same amount and refused to upgrade without charging me. Last minute car came in that met my class and they exchanged the car they just gave me. It was a poor experience.Reviewed 18 May 2026
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2.0
Scam likeReviewed 23 Sept 2025
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4.0
I find it difficult when they give you a car with not a lot of gas in it. It is worse when they claim there was more gas than there clearly was and then have no way to argue otherwise.Reviewed 24 Aug 2025
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10.0
Was great!! Will definitely rent again from you!!Reviewed 25 Jul 2025
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10.0
My experience was great. Due to me having some issues with my phone, I'm just now able to reply. Questions: Why are you guys still holding on to my deposit? Explain please because after 24hrs the money is giving back to the customer. It is 8 days now. Idk if I will rent again with my deposit not giving back to me. Please refund my deposit back right now. Thanks,!!Reviewed 19 Jul 2025
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6.0
Even though I booked a medium sized SUV, they didn’t have any readily available, until after much talkReviewed 16 Jul 2025
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4.0
I had booked a minivan paid in advance a month ahead because I knew we would have a lot of luggage. When I got there, they didn't have one but said we could get a Palisaide instead but it wasn't big enough for the luggage. They only had a expedition max that would work for us but it cost me 750$ additional. I was disappointed since I had booked and paid in advance so I would be sure to have the minivan. The guy at counter tried his best but they still charge me 750 more.Reviewed 2 Jul 2025
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10.0
ExcellentReviewed 29 Jun 2025
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2.0
Car was great, but the pick up process, payment and staff handling, it’s the worst I have ever experienced. I will never rent a car from hertz again because of that.Reviewed 1 May 2025
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2.0
The worker that helped me was really nice and helped me understand the charges. However, the car that I received had a trunk that was broken and wouldn’t open. It only worked for about a couple of hours. I turned it back in 5 days later and they told me that the car had a trunk malfunction and they thought it was fixed. It wasn’t because I wasn’t able to use my trunk for basically my whole reservation. When I asked for compensation they refused any fee waivers or any support with my inconvenience that I had.Reviewed 16 Apr 2025
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10.0
Gold experience was great But it took the bus a long time to arrive at airportReviewed 26 Mar 2025
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