Guest reviews
Overall rating
8.7
Excellent
Based on 154 reviews
Cleanliness
8.7
Comfort
8.8
Pick-up/Drop-off
8.6
Value for money
8.6
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
57
12
7
2
6
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
-
10.0
Pros: Staff was great... very quick, friendly and easy.
review from
-
10.0
Pros: Yes, everything was great. nice car, good price, nice emoloyees
review from
-
9.6
Pros: Staff very friendly. It was very much not intuitive that the location was not at the airport, which caused replanning on drop off, but not a big problem
Cons: Everything else was fine
review from
-
9.2
Pros: Friendly and helpful on pick up and drop off.
Cons: Odor in car.
review from
-
8.0
Cons: Drop off was at National car rental and hard to find.
review from
-
8.0
Pros: The staff was efficient. Car was nice and what I asked for.
Cons: Car was sanitized but not really clean. Drop charge was more than the rental cost.
review from
-
10.0
Pros: Staff was great, and dropoff was super easy.
Cons: Not sure. It was a super easy transaction, pickup and dropoff.
review from
-
6.0
Pros: The staff was helpful in figuring out why I had a reservation but couldn't pick up a car
Cons: The website wasn't clear enough about which place I was picking up the car. I never got my car since it was not at the airport but instead across town.
review from
-
4.4
Pros: Nothing - I’d never rent from your Spokane location, perhaps company, ever again mainly due to Jessica. The condition of the car wasn’t great either, it had trouble keeping up with traffic while going uphill on highways.
Cons: Fire Jessica - Jessica at your Spokane Airport Enterprise location is shockingly unprofessional, rude, terrible to work with, raised her voice numerous times, did not read my reservation, and detrimented my entire enterprise experience so that I never want to do business with or recommend others to Enterprise. What should have been a smooth, easy pick up experience turned into a horrible, embarrassing experience because Jessica failed to read my reservation. Rather than read the details I provided when I made a reservation, Jessica asked the same questions over and over and over again. I found myself repeating information over and over again and even de-escalated her and the situation multiple times. When I offered my confirmation number and asked if something was wrong with my reservation (3 times), she insisted that she had to ask the same questions all over again. I understand needing to verify the information but Jessica did not do that, instead she raised her voice multiple times, spoke over me to the customer behind me, and showed the worst customer experience I have ever experienced with a rental company. I wouldn’t have had such a terrible experience had Jessica just read my reservation and been friendlier to customers.
review from
-
10.0
Pros: Staff was great. Car was as expected
Cons: Nothing really. Perfect car rental experience
review from
-
9.2
Pros: Staff was helpful, got the vehicle 2 hrs earlier than anticipated. Liked having unlimited miles. Great deal.
Cons: Minivan was uncomfortable - but that’s not on enterprise .
review from
-
3.6
Pros: Friendly staff. Very nice clean car.
Cons: We were 1/2 hour late and our car still wasn’t there for us to pick up. They had to find one for us! It was at an entirely different location & had to drive us there to pick up.
review from