Cons: Got the SUV with almost no gas on the tank.
Was told about it though and told that I could return it empty.
But returning empty requires calculation. Not good service to say to a client - "you have to either wait 20 minutes or get it empty".
9 Aug 2017
Pros: Good location downtown. Easy to get to highways.
Staff were friendly.
Everything was automated. Staff walk around the car with you with an ipad to check damage.
Fuel option was cheap, same as at the pump. Car was full though so I returned it full.
Cons: Lot is pretty tight.
28 Aug 2017
Kayak made searching very easy
Pros: Great vehicle and service. No surprises. Easy to plan with Kayak
13 Aug 2016
Pros: Quick , respectful, customer friendly.
18 Nov 2015
Pros: Pickup and drop service. Friendly staff
2 Sep 2016
best car rental service
Pros: Enterprise provided me best and clean car with satellite Navigation and their service is impressive
Cons: Drop off location on sunday are working short hours
24 Jul 2017
Cons: The return fee was 1/2 of the price of our car. There has to be a different way for people to use one way vehicles for travelling without the large fee. It almost makes it not an option for travel.
31 Mar 2016
Pros: Convenient pick up, fast and friendly customer service. The car was nice, clean and efficient. Exactly what I needed for my trip.
25 Apr 2016
Nissan 4x4 V8 5ltr
Pros: everything they are the best thanks guys
13 Jun 2016
Pros: - Great service
- Nice little car (which they recommended)
- Everyone was super nice
Cons: - The gas/km wasn't great. Less about enterprise and more about the car itself.
Excellent Service but Downtown Return is Difficult
Pros: The service is good, car is well kept and clean. No issue at all.
Cons: Downtown return is a little tricky especiallly during the peak hours. Overall experience is not bad.
8 May 2017
better then good
Pros: fast, car better then expected, good price
Cons: didnt find
8 Jun 2017
Cons: Hertz' s counter didn't know the details I made at Kayak. Despite I showed the booking details, the guy at the counter didn't care and kept telling me I didn't have any insurance which I actually had Zurich covered which I booked thru kayak.
I think kayak needs to communicates with its vendors and synchronized
28 Jun 2017
Pros: Excellent vehicle
7 Jul 2017
Pros: Car was excellent for the long road-trip from Toronto - to Indiana and Michigan. Loads of room for family of five with all the gadgets on board that would be needed. Fuel economy good for such a large vehicle. Pick up was easy even if tried to sell additional insurance (which I know is their job)
Cons: Taxes!!! Nothing I can do about it, but the additional charges add up to almost CAD300
26 Jul 2017
Cons: long line and somewhat inefficient at airport and smelled smoke from previous driver
17 Oct 2017
Extremely irresponsible people when picking up and returning the car i
Pros: Please look at the better service other companies give
Cons: Took a long time to find the person responsible to habd over the car. Also the car came with 20 minuets dekay.
And when returning I spent a lot os time finding the person to give the car to him and yet he was so rude person.
20 Jan 2018
Pros: Nice car , easy drop off
Cons: It was the only car of my booked category availabe so i was forced to accept it but fortunately it was a good car .
No winter tiers were available in such country in January!!!!
12 Feb 2018
Pros: Good comofortable clean car, when I actually dropped off the car it only took a few minutes.
Cons: I hired a Sat Nav last minute and it cost me more for the navigator than it did to hire the car. The drop off for the car rental was preprogrammed in the navigator, however I used this and it took me to the middle of nowhere causing me a lot of stress and nearly causing me miss my flight. I was/am really upset about this. Just be warned that signposts to where you are supposed to drop off the car in YYZ airport are terrible, it took me hours to find it.
27 Sep 2016
Cons: Price that was advertised was much lower than real cost
Pros: The drop off was painless. The employee didn't even go over the inspection sheet; just took the keys, checked the miles, and let me go on my way!
Cons: The ONLY downside is the location; 5th floor of a parking garage with quite a corkscrew to get up.
15 Oct 2017
Pros: The car
Cons: The service
7 Jul 2017
Convenient Location for Church & Wellesley
Pros: Friendly staff. The office was not obvious at first. It doesn't have the look of a typical rent-a-car location. But, it is also not as busy as a typical location. The car was new and clean. Also, the gas tank was full (I really hate it when they tell you to bring it back at some level less than full.)
Cons: The pick-up process was slow.
4 Sep 2017
Wrong Dates Booked
Pros: The man at the reception desk was lovely and polite.
Cons: I showed up and my booking had been scheduled for the wrong dates and had already begun and finished before I arrived for pickup! I didn't receive a call or anything about the mistake. I had to find a last minute car rental from a different company across the city and it was very stressful.
19 Jan 2018
Pros: Great service
18 Aug 2016
ok for lowest price
Pros: Quick process, quick pickup and drop off
Final invoice presented at drop off
Cons: Car had some crumbs left around
Car was also loud, maybe normal for VW
18 Oct 2016
Pros: Amazing service esp when I returned the car - fast and efficient and very nice. I also loved my car rental - fast,zippy and easy to drive
18 Oct 2016
Pros: 1- I needed a bigger car than what I had booked originally, but the upgrade rate was very reasonable.
2- I was late for two hours on return due to heavy traffic. They didn't charge me any extras.
Very efficient, friendly, and helpful staff.
5 Dec 2016
Pros: smooth, no upselling pressure at all
28 Dec 2016
Cons: I would like to be able to pay toll fees myself online. Not need to go through dollar.
Cons: It was way too complicated to book through you. I ended up booking directly with Budget and had a very good experience.
3 Apr 2017
Pros: I liked all of it: attention, location, vehicle, price
19 May 2017
Pros: The gentlemen who helped us were great - especially the individual who was in the garage and went over the car with us when we picked up.
Cons: Pick up location was a bit difficult to find and not very well marked.
26 Jun 2017
Staff at Budget was not helpful and very very nice.
Pros: Location of pick up/drop off
Cons: The customer service agent was not very nice or helpful at Budget.
We asked him to put a secondary driver to the account, which he did initially. However, halfway through I asked him if there was a charge associated with this. Once we figured out there was, we asked if we could switch the drivers and eliminate the second. He was clearly unhappy with our ask responding with "Well...I already did it..." The silence that followed after that indicated he wasn't willing to change the drivers so we just left it as is. Additionally, we asked what the fee was for after-hour return. He said that we would be charged another day but when we asked how much that would be, he never answered.
The car and other staff was fine, but his attitude really did put a damper at the start of the trip.
10 Jan 2016
Ran out of cars even though we booked ahead of tim
Cons: They ran out of cars and we had to wait over 1 hour to pick up a car at the site.
7 Jun 2016
Cons: Hard to find the pick up and drop off locations. Better so age?
28 May 2016
Cons: They pressured us to pay more for a car than what was reserved and what the on line price was
23 Aug 2016
was told I could not drop off after hours when it
Pros: after hours drop off box that budget online reservation staff assured me did not exist, after telling me that I had to drive the car back to the airport since I could not drop off the car after hours (they were wrong)
Cons: Didn't directly interact with the staff there since they were closed but it's unacceptable that budget doesn't even know which locations have after hours dropoff capability.
9 Apr 2017
Excellent, friendly service
Pros: The people at the counter were very helpful and friendly, and gave me good advice about the local roads, even advising me that I probably only needed the car for one day rather than the two I had planned - and they were right! I would definitely go back.
24 May 2017
Pros: Was able to upgrade to a brand new ford flex for a very minimal fee and loved it! The service was excellent at the location I rented from and the vehicle was a nice smooth drive.
Pros: Clean car, nice upgrade
Drop off charge was usurious
23 Mar 2017
Pros: Guy was very amenable, and apologetic.
Cons: Vehicle was out when I arrived, two hours after my pick up time! They gave it to someone else and I had to wait over 30 minutes.
Car had clearly been smoked in regularly, and I couldn't see through the film inside the windscreen driving into the sun. Very dangerous!!
18 Jun 2017
Misguided ad rental
Pros: Quick registration, convenient pick-up and drop location
Cons: Rented a Chevrolet Impala online on 17 May for a ride on June 18 for USD 57.64. Ended up paying USD 84.16 for a Nissan Altima, with the minimum insurance option and all other relevant Canadian taxes and fees.
The Car Rentals page that Kayak directed me to, never gave the full picture of my options.
One should be made full aeare of his optios before engaging in a contract. Just showing the tip of the iceberg and misleading customers is simply not fair...
12 Feb 2018
Pros: Dude working there was really friendly, and the whole process picking up and dropping off the car was quick and easy.
Cons: Car wasn't immaculate, but it's been snowing like crazy and they don't seem to have an indoor space to clean it up, so there's not much to complain about really.
12 Sep 2016
small car and not so clean
Pros: fast pickup and dropoff
Cons: smaller car that i've paid
no clear info for the dropoff
6 Jun 2017
Pros: The individuals at the desk were very friendly. They helped me locate the underground parking without prompting. The attendant with the car was also extremely helpful and diligent. While renting downtown a fair bit, it was my first time using this location, and will say it was very smooth and simple.
10 Jul 2017
Cons: Only one guy working the counter and a huge lineup, got our car an hour later than we booked for.
30 Nov 2016
Cigarette smoke and LATE CHARGES
Pros: Beautiful comfortable car
Lots of trunk room
Cons: Employee angry and disgruntled at pick up
Car STUNK like cigarettes
Was charged FOR TWO DAYS BECAUSE I WAS LATE BECAUSE OF TWO ACCIDENTS!!!!
15 Jul 2016
Overall wonderful experience
Pros: Folks at pick up were very pleasant and excellent at recommending a vehicle for my long drive. I went with their suggested Ford F-150 which I would have never chosen-but it turned out to be an awesome ride! Thank you!
Cons: Could not process me at drop off...had to go back to the counter to be checked out-unfortunately there was a massive line at the airport counter which was time consuming.
27 Aug 2016
Pick up Toronto
Pros: Car selection
Cons: Tire had a nail, leak and took additional 30 minutes to fix.
No pickup service from airport, additional $20 taxi cost
Office opens @9a on sunday which is not consumer friendly
Cancelled my booking, gave me lower class car at the higher rate
Pros: Best part was when it ended.
Cons: The dealer cancelled my booking without making any attempt to contact me. When i arrived, no one was in the office. The dealer revived the booking but gave me a lower class car at the higher rate, saying he had no other cars. The corolla was filthy inside with food stains. The drop off destination on the website apparently didn't exist any more so i had to deliver across town at additional cost and effort (Had to keep the car overnight). I later discovered this to be a lie, with the drop off across the street to my accommodation.
2 Nov 2015
Affordable, easy, and friendly people!
Pros: The rental was cheap. Going across international borders & dropping off in a different city was easy. And the customer service was great--very friendly, informative, and helpful.
Cons: The only thing was that the office was hard to find. Maybe better signage or more thorough directions on Kayak's website?
6 Dec 2015
Pros: Very kind, really nice car.
good description of the information.
Cons: why do you ask me, they were just perfect!
2 Jul 2016
Excellent customer service!
Pros: They were very helpful! Excellent check in! Thanks
19 Oct 2016
Flawless Cross Border Rental
Pros: I rented from Alamo, but picked up from their share partner National in Toronto city. I was hesitant about renting a car and crossing the border into the USA but the whole trip was flawless. I returned the car to Buffalo without any problems.
Cons: Since there were no US vehicles, I drove a Nissan Sentra with Ontario plates. You need to be aware that Canadian cars don't use the imperial system, everything is in metrics. So when Google says 'drive for 14 miles', you do have to make some calculations.
6 Jun 2017
Pros: Alamo is reliable and they don't rob their customers. Alamo is great throughout the country.
21 Jul 2017
Cons: The rental agent was rude, disrespectful and had a chip on his shoulder. I would never rent with Alamo or any of its affiliate companies again. The agent tore up our rental agreement and would not even allow us to take our booked rental car because we arrived over 3 hours after our scheduled pick up time (despite the fact that the car was available and no one else had tried to book it). He was on a power trip and was more concerned with being right than offering customer service. Just appalling.
5 Oct 2017
Pros: Again, employees were very helpful.
Cons: Drop off location not well marked so that it was difficult to find, even with exact directions.
4 Nov 2017
Stressful after-hours drop off - poor signage in underground garage
Cons: My pick up location in Montreal was unable to give me specific information about the Toronto after hours drop off, but said it would be straightforward. That was not my experience. The drop off at 200 Wellington West was poorly marked. The signage disappeared suddenly and I had a lot of difficulty figuring out where to leave the car.
I kept circling the garage in my car but was unable to find anything. Finally, I parked and walked around all of P2 to find the spot. As a single woman by myself, walking around P2 at night felt very unsafe. When I found the spot for Alamo renters, I was then confused about the key drop off. The only key drop off box in the area was labelled National and Alamo was not mentioned. Again, I walked around the underground garage to find it. I finally figured out that I was meant to leave the key for my Alamo rental in the National drop off box. I recommend that the signage for after hours drop offs be improved.
16 Feb 2018
Pros: The gentlemen were most kind and incredibly helpful.
Pros: Very friendly staff. Super easy, super quick; I was in and out. The car was good too.
26 Jun 2017
Cons: Bad customer service with staff continually talking amomgst themselves whilst serving you. Lack of car options with almost all cars being unavailable despite my reservation.
26 Jul 2017
The location was closet!
Cons: You reserved me a car at a time when that location was already closet! I got there and walked out without a car!
30 Oct 2017
Never use this location
Cons: Rude and lazy staff. Straight up lied to my face about how much they were charging, they expected that I would not look at the bill before I signed it. Shocking behaviour! Never use this location.
23 Jan 2018
Pros: Check-in process is fast and once you know where to go to get the car getting the vehicle isn't too bad.
Cons: Been to this rental locations 3 times when I've had to wait 10-15 minutes for the rental agent because they are downstairs in the garage or getting lunch. There is literally 1 agent working the office, so there are often waiting periods, and there isn't anyone downstairs in the lot to help with pick-up and drop-off down there, including pointing out any potential scratches or damage that there may be to any vehicle. I would advise any rental office have at very least 2 staff minimum, so customers aren't waiting for 1 staff to run up and down between office and parking garage.
5 Feb 2018
Pros: Vehicle was clean. Attendant was very nice. Easy pick up and drop off.
29 Dec 2016
hidden charges....surly customer service
Cons: hidden charges that accounted for almost 50% of the rental...
and then a "too bad sucker" attitude when questioned
pretty lousy experience--but a clean, functional, good car
24 Oct 2017
Overall great experience
Cons: Only thing that could’ve been better was handling the line faster upon picking up the rental.
31 Oct 2016
Cons: We actually cancelled the reservation and did not use Thrifty as we actually wanted to pick up the car at the airport or else get a Thrifty shuttle to pick us up at the airport and bring us to the office on Steeles Avenue.
Pros: Car was clean, trip back to Billy Bishop was far better than trip from the airport.
Cons: It took forever for them to pick me up at the airport and the ride back to the rental place was also lengthy. The paperwork went on forever and required 2 forms of picture ID; I got the impression they thought I was trying to pull something over on them...
I asked for a local map, always provided to me at other chain rental agencies, but instead was directed to 'the gas station down the street, where I could purchase one'. A real class act; never again.
31 Jul 2017
Cons: rented a small car to save on gas. Was not even given the option, and forced to take a giant truck or a mini van. Poor planning on their part. Was basically told to bad.
8 Aug 2017
Hidden mandatory international insurance fee
Pros: New car
Cons: Whenever I rent a car I never use the hire the insurance because my credit card covers it, their"policy" says for international credit cards you nuts hire the insurance and I was surprised with a huge unplanned insurance fee. No 24 hours check out. Terrible staff
6 May 2016
Cons: Upon arrival the ACE office was unable to locate my reservation. After being transferred around with different representatives, they finally said my car reservation was CANCELLED. I ended up having to pay a lot more with another rent a card. I want compensation for this (for the extra money I spent and the time I wasted).
As someone who booked many trips with KAYAK, what can you do to help me out?
4 Jul 2016
Discount Car customer service sucks
Cons: I made a repaid reservation online through Discount Car. However, they didn't have the model I reserved when I showed up. I was offered a cheaper model, but the customer service said they would get back to me in two or three days later about POTENTIALLY refunding part of my rental fee if I were to choose the cheaper model...
21 Feb 2017
Cons: Everything car was dirty service was poor!
9 Oct 2017
Pros: Car drove great. People at discount agency were very accommodating.
11 Oct 2017
too bad to say
Pros: do not try to book with this suck rent service. Almost screw up our long weekend trip with our friends. No car without any notice before we went there for picking up car. Two more some bad situations with other customers when we pivking up our booking car. really bad experices and waste our more time and more money to go to unreliable small renting company to rent car.
Cons: do not try to book with this suck rent service. Almost screw up our long weekend trip with our friends. No car without any notice before we went there for picking up car. Two more some bad situations with other customers when we pivking up our booking car. really bad experices and waste our more time and more money to go to unreliable small renting company to rent car.
Cons: Tried to charge me a drop off fee of $20 extra dollars because the counter was closed when I needed to drop off for my flight!!??
10 Dec 2016
Pros: Staff was very friendly pick up and drop off was quick.
29 Apr 2017
Wouldn't let us rent
Pros: The cars were clean, the location was nice and well maintained, and although we didn't get a chance to get in the car, it appeared beautifully maintained and clean
Cons: Can't blame Payless themselves for this, but apparently you unfortunately need a credit card to rent any car here. I don't like credit and try to avoid that. It was very annoying having gone all the way to that hotel only to find we couldn't even rent, but as I said, this can't be blamed on the staff themselves as that's just policy.
26 Jun 2017
Quick easy and professional
Pros: They always seem to give me a free upgrade. Although it usually cost me more in gas. My wife always enjoys the experience.
Cons: I honestly have no compliants.
4 Jul 2017
Pros: Great CS
26 Aug 2017
No car "system was bad"
Cons: Got there and they told me there was no car avail for me... great...
10 Oct 2017
Pros: The price was right for the weekend. Shuttle was quick for my return trip.
Cons: Shuttle took a while at pick up. They seemed very disorganized at pick up and it took a long time for me to get my car and leave.
20 Jan 2018
Pros: Nice car, cheap price
Cons: They’re far away from the airport, wasted an hour till I got to their location, rarely answer their phone, and when the lady answered the phone, she gave me the worst directions ever on where to wait for their shuttle!
Will not do business with them anymore!
Pros: The people there are excellent. Very helpful. Pickup was not good but drop off was good. Were told we had to take a train to pick up, also did not have the car I ordered and had to take a mid size when I booked a full size
Cons: I asked to pick up the car at the airport and the agency claimed that the pick up should be in the city otherwise the price will be increased!
In addition the original price was not including insurance which cost me eventually around 500 CAD!
So instead Of 780USD I Was charged 1800CAD!
Read between the lines and verify everything 10 times before you book your car!