Book Alamo hire cars in Mexico City

Reviews for Alamo in Mexico City

Recent reviews

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15

2.0

Pros:Nothing, everything was wrong with my reservation. The Car, the price, the extra fees, the knowledge of the personnel at the pickupCons:I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Alamo doesn't have 7 seat cars or trucks. They have only 5 seat cars. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. Finally, I asked him to call his manager to try to solve my questions. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. The worst car rental experience. Poor customer service and lack of professionalism. Pick up location: Mexico CityReviewed 27 May 2021

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2.0

Pros:nothingCons:there was no availability for cars when I got thereReviewed 20 May 2021

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2.0

Cons:Our flight was delayed and the Alamo office was closed in the terminal we arrived in (terminal 2). We went directly and as quickly as we could to the old terminal where the office was open. We got there a little after 3pm and they refused to honor the rental. Quadrupled the price and told us we were too late for the original quote. We did not get a car and it made our trip a bit challenging. Very frustrating.Reviewed 10 Apr 2021

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2.0

Cons:Did not have a car reserved for me, had my reservation but said they don’t hold them through this site.Reviewed 16 Mar 2021

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2.0

Pros:The staff was awful, rude, dismissive.Reviewed 27 Jan 2021

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2.0

Cons:The rarte was diferente From your website when ingot to the Alamo counter Very disappointedReviewed 3 Jan 2021

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2.0

Pros:Nothing. Mexico regulation did not allow Alamo de respect the price published in Kayak and the final one was double. I cannot rent the car and I ended renting another one from another company.Cons:Publish honest and real prices on your website or have a clear negotiation of prices and terms with the Mexican companies.Reviewed 26 Dec 2020

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2.0

Cons:Simple! Despite the reservation was made, I’ve got a response «we have no cars at the moment».Reviewed 21 Dec 2020

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2.0

Pros:Never got the car. The car rental place tried to charge me 4 times the price on kayak.Cons:The openness on kayak’s partReviewed 6 Dec 2020

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2.0

Cons:We arrived ~30 minutes late and the desk had . given our car away and they had nothing left!Reviewed 7 Jan 2020

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2.0

Cons:Alamo didn’t have cara for rentalReviewed 3 Jan 2020

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2.0

Pros:Nothing. There was no car available, and I was told that I would be contacted as soon as there was a car. No contact was ever made. Awful experience, messed up all of my plans for that day and the following one. Will never use Kayak or Alamo againCons:A car would have been betterReviewed 2 Jan 2020

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• What is the most popular car hire from Alamo in Mexico City?

  Economy (Chevrolet Beat or similar) is the most frequently booked car hire type from Alamo in Mexico City.

• How many car hire locations does Alamo have in Mexico City?

  Alamo has 7 hire locations in Mexico City. Take a look at our Alamo hire location map to find the best car hire near you.

• Does Alamo have a car hire location at the airport: Benito Juarez airport (MEX)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Benito Juarez airport (MEX)?

  Yes