We paid for an upgraded room yet there were tiles falling off in the bathroom. The metal tissue holder fell off onto my 2 year old's foot and cut him. My $55 room + $15 upgrade became USD$160+ after all taxes and fees. Should have been free for my child having to bleed but the desk staff didn't care because we never called security.
Location and price
I was not put into the correct room
Being able to WALK to the hockey arena for the HAWKS game
We're small players $10 - 25 players. You didn't give any comps for time played @ the 2 only $5 blackjack tables. My family & I (4 of us) played every day at least 5-6 hours wagering $10 to $25 a hand with no compensation. That wasn't right!!!! That's not a way to treat the small but steady players. Most other casinos would've comped us a buffet or meal. I was unhappy about that!
It was totally wacky
If you accept the premise that the whole place is intended to be a weird pastiche of 50s New York and that no respite from relentless stimulation is permitted, it's great.
Birthday weekend for my partner
The casino was in an awesome location. I enjoyed the ambiance of the hotel lobby casino
The room was nice, clean but tired. Bed and pillows needed updating. No view at all. Opened drapes, there was a brick wall immediately in front. Could. Or see daylight.
They had my booking dates incorrect. I was scheduled to stay there from june 15-20th. When i got there they told me i had booked it for july. I was able to find the itenerary and show them to correct dates. I also paid 200.00 for what they said was a deposit, and would get back as long as there was no damage to the room. But when i checked out. They said it was hotel fees and i would not get the money back. Very misleading
Ridiculously expensive for and beverages
Well taken care of. Excellent bar tender -- Tina. Clean rooms. Nice pool.
Food at the restaurants, anything from the stores, drinks at the pool were all way over priced. Considering the money they're making from the gambling and shows, everything was easy over priced. Allthough, I think the strip had gotten very expensive. It's not the old Vegas...
Ok room and facilities
Hidden resort fee charged to every customer
Hidden resort fees they tacked onto a prepaid stay. Added $180 to a stay that i purchased online. Rip off.
Restaurants, roller coaster, nice shower.
Noisy despite being on 30th floor, unhealthy air, pay for parking, crowed pool, no frig.
Hidden fees and poor service with rude employees
Room was large with a comfortable bed.
Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.
See where the excitement of the streets of New York comes to life with a distinctly Vegas attitude. Enjoy our action packed gaming on the renovated casino floor, featuring a Center Bar and chic High Limit Lounge. New York-New York Hotel and Casino is home to the tantalizingly erotic Zumanityª, The Sensual Side of Cirque du Soleilª, the amazing dueling pianos at Bar at Times Squareª, an authentic Irish Pub Ð Nine Fine Irishmen, the intimate Broadway Theater- featuring a musical extravaganza of live performances and the wild ride that is The Roller Coaster. No matter what ÒItÓ is you want to experience, you can Be A Part Of It at New York-New York Hotel & Casino. Our upgraded pool area features a large pool,one whirlpool and a high-tech sound system.Swimmers and sunbathers may enjoy food andbeverage service, comfortable patio chairs, cabanaand daybed rentals, poolside chair massages byappointment and availability, and more. Anchoring the new experience will be Hershey's Chocolate Worldª flagship store, a two-story interactive, experiential destination that celebrates the incredible array of Hershey's-branded products that inspire the Hershey's Happiness mantra. Additionally, the hotel's Irish pub, Nine Fine Irishmen, will be enhanced, including an expansion of its high-energy patio culture both on the casino floor and the Brooklyn Bridge.
Based on 36,754 reviews
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