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One location in Warwick
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Reviews
6.0 Okay
Jul 2024
10.0 Wonderful
Oct 2023
10.0 Wonderful
Oct 2023
10.0 Wonderful
May 2021
Pros:
staff at pick up was helpful, drop off was very easy.4.8 Mediocre
Aug 2020
Cons:
pick up and drop off was very difficult very hard to find where we were supposed to go and staff was not helpful and could not be bothered to say two words to us. we also had a tail light go out halfway through our trip which did not make us feel very safe that the vehicle was checked over before we left.9.2 Wonderful
Jul 2020
Pros:
Great people, very friendly.Cons:
Price3 locations in Warwick
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2.0 Poor
Jun 2024
10.0 Wonderful
Dec 2023
10.0 Wonderful
Oct 2023
10.0 Wonderful
Oct 2023
10.0 Wonderful
Oct 2022
8.0 Very Good
May 2022
One location in Warwick
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10.0 Wonderful
May 2021
Pros:
Staff friendly and helpful. Easy peasy!Cons:
Had no trouble with pick up or drop off. Just waiting for them to email me my receipt. All in all, a very pleasant experience.10.0 Wonderful
Apr 2021
Pros:
Easy returnCons:
Better signage at PVD pick-up10.0 Wonderful
Oct 2019
Pros:
Guy at the counter was very friendly and made the experience very easyOne location in Warwick
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3.6 Poor
May 2020
Cons:
Car was filthy. Never cleaned, smoke smell, literal spit on door, unclean surfaces throughout... During a pandemic.8.0 Very Good
Feb 2020
Pros:
yes friendly and easy to complete rentalCons:
nothing10.0 Wonderful
Jan 2020
Pros:
Staff was helpful and courteous. The process was easy and quick. In & out.2.0 Poor
Jul 2019
Pros:
nothingCons:
the car smelled of mole, the back window went down and would not go up, the car was dirty2 locations in Warwick
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4.0 Mediocre
May 2024
9.2 Wonderful
Sep 2020
Pros:
The staff at the pick up in Rhode Island was excellent. During COVID seeing/interacting with others can be stressful and the space was exceptionally clean, and I feel like they are handing the pandemic with ease. I will not hesitate to do this rental again a few times while I am not flying.Cons:
The car itself had previously had a smoker in it. Not much anyone can do about that, it clearly had been cleaned and aired out, but I could still smell it. Is renting a smoke free car an option?4 locations in Warwick
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2.0 Poor
Jan 2024
4.0 Mediocre
Dec 2020
Pros:
The staff in Warwick were very friendly and helpful. The staff in Atlanta was God-awful.Cons:
The car smelled like a cheap motel and cigarettes. The drop-off process was unclear, the staff member was rude and completely unhelpful.10.0 Wonderful
Sep 2020
Pros:
Car was greatCons:
There was no way to get employees attention inside the building. I had no way of knowing if they saw me and someone was coming to help or not.6.8 Okay
Sep 2020
Pros:
Staff was friendly, helpful and proactive. Thumbs up for this crew working at this location.Cons:
I understand about not letting people go inside due to pandemic issues. But please find a way to accommodate customers while waiting outside without having to be exposed to sun and rain. There must be a better way to operate. I also fell bad for these young staff working under these poor conditions. This is purely a top management responsibility.2.0 Poor
Jul 2020
Pros:
I had a reservation for 6pm. I called to let them know I was on my way. They said we close at 6pm. I said how was I able to make a reservation for 6pm of you close at 6pm. He said "how far are you?" I will wait, When we got there we called, no answer and the door was locked.Cons:
If he was nor planning on waiting for us then he should have said that on the phone and not made us waste or time.2.4 Poor
Jan 2020
Pros:
Staff friendly, but incompetent. Lots of opportunity for training here.Cons:
1) Have the vehicle ready for pickup at the appropriate time. Ours was dirty, and had less than 1/4 tank of gas. 2) Improve team communication. We reserved an SUV because we were 5 traveling together, and I communicated this to the Enterprise staff twice. They still got it wrong. I told them early on the morning of our rental when I called (per their request) to confirm the rental. I told them again when we called for pickup at 3:45 pm. They showed up in a sedan that held 4 (including their driver), so half of our party had to wait at the train station for another pickup. 3) VERY long delay at pickup due to issues #1 and #2. They offered to put gas in the car, and we agreed, thinking that the amount of gas in the car at that time wouldn't even get us out of town. But their gas run took 40+ minutes. Did they go all the way to the airport for it? As a result, instead of slipping out of town before rush hour, we had to drive into the heart of it. They should have warned us of the distance they had to travel for the gas, and the amount of time it would take. 4) No ice scraper in a vehicle, in the winter, in New England. Had to ask for that too.2 locations in Warwick
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10.0 Wonderful
Dec 2023
10.0 Wonderful
Nov 2023
10.0 Wonderful
Oct 2023
2.0 Poor
Oct 2023
8.0 Very Good
Oct 2022
4.8 Mediocre
Dec 2019
Cons:
Truck was filthy. Beat up. Tires low . Had to wash truck and inflate all tires before use.One location in Warwick
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10.0 Wonderful
May 2021
Pros:
All goodCons:
Its a long walk from the terminal to the cars. Not the fault of Payless though.7.6 Good
Jun 2020
Cons:
Rental car pickup at PVD is offsite, and neither Kayak nor Google tell you that. Also, the Payless pickup area was not staffed, so someone from Hertz helped me. Once I had the car, it was great. The little Kia was super-clean and comfortable.6.0 Okay
Oct 2019
Cons:
Shorten my trip by one day and cost savings over original price only dropped 5%. So cost savings using them was not what it appeared. Car was clean and overall good.8.4 Very Good
Aug 2019
Pros:
Drop off was great, Car was great.Cons:
Problems with radios stalled the lines in getting the car.The walk is daunting with suitcases.One location in Warwick
One location in Warwick
One location in Warwick
Along with a 9 seater car, hire companies in Warwick offer 6 seater cars, 7 seater cars, 8 seater cars and 12 seater cars.
Pick-up location | Warwick |
---|---|
Car types | Van, Minibus |
Hire locations | 19 |
Airport locations | 9 |