Surely there is a better way to inform customers regarding the appropriate form of insurance before booking is complete. Surprises at the customer service counter can be a good thing but this was not a pleasant experience.
Pickup was extremely long. It look over an hour to get our car. The process for rental is very slow and frustrating as there were people standing around with luggage everywhere. Also, the mandatory insurance was not appreciated . This was not clear during the reservation on Kayak. The premium is far exaggerated and unfair for international travellers. They are basically charging a half year worth premium for a short term rental . It almost seems illegal The car itself was very nice and clean
Excellent customer service
Staff was super nice, answered all my questions and the car I was given exceeded my expectations. Only thing is that at time of pickup, even though I had booked online, I was charged more in person for a deposit, autoexpress, and insurance. Something that could have been charged online as well.
I rented the car via kayak with NU car, but they walked me over to dollar, then when I dropped it off at nu car at 3am in the morning, they said they couldn’t process me because I rented the car from dollar, still have yet to receive an email receipt, not happy at all about the overall experience.
I was forced to pay for insurance I didn’t need or want.
