They charged me $400+ for a dirty damaged car instead of 200.
This was the worst rental experience we have ever had. The vehicle we were given was not large enough for 6 adults, a child and numerous pieces of luggage. Child car seats were sub-standard. Quite frankly, it was a rip off. We will never use Payless again as a result, and will be sure to share our experience on social media to warn others.
The vans were perfect and affordable for our large party. They accommodated both our people and our luggage., and the drove. The rentals were a little worn but we were on island where everything is imported , so they don’t just have new shipments of cars hanging around. The rental was affordable , however the credit car hold cost more than the car. They did disclose this information so it wasn’t a surprise. The staff was patient, pleasant and weren’t pushy. The rental location was right down the street from the airport so it was ideal for returning. When returning, give yourself a little extra time for them to process your paperwork and get you back to the airport. Remember you’re on a relaxing island, no one is in a rush.
Quick check-in and check-out process.
I had requested a minivan. The rental place didn’t even have minivans. I wanna make it clear that it’s not that they were all rented out, I mean that they did NOT own any minivans. They, and Kayak, lied to me about the vehicle I was going to get. Imagine my surprise when I get there, with a family of 5 and a ton of luggage, and they only have a tiny SUV. Oh, and by the way, the seatbelts did not lock, so my toddler’s car seat was never properly secured
Booked mid size Kayak rental, local Payless branch said it came through as economy and they have nothing to do with Kayak or even the corporate Payless/Avis branch. They declared the Kayak pricing was irrelevant. I ended up paying 30% more for an economy car through that local branch because I couldn’t get to another rental company without walking a mile with my luggage. Felt like a scam by everyone… Kayak, Avis/Payless, and the local car rental company acting on Payless’ behalf.
