Car Hire at Newcastle airport

Bo shuttle from cruise port to rental. Agent took forever to complete paperwork. The rental reservation was "lost" in their system even after me showing them the confirmation email. The day after I received an email telling me I didn't return the vehicle even after the rental company taking me back to the port (a plus). Car was clean but not full (3/4 full). Ended up paying 15 usd to drive the car only 35 miles.

4.0 Mediocre

Anonymous, Jan 2025

Economy

There is an office at the airport but no one was in. We waited 15 minutes then tried the number. No answer. We tried the other office and got hold of someone who said they would call us back. 20 minutes later a van showed up to take us to our hotel and said they had no cars available. We got checked in and then I tried both numbers multiple times and nobody answered. Finally at 5 pm (we arrived at 2) someone answered only to be told the office closed at 4:30. I called the next morning and was told they would call me back. Around 11 am they called and said they had found a car but it was with Avis. They picked us up and drove us to Avis. Unfortunately when we got there Avis said they hadn’t discussed rates so we ended up paying 20% more because at this point we just needed a car. 1. We appreciate that Thrifty was out of cars because people had failed to return them on time. And appreciate the work behind the scenes to get us rides and find a car but the communication was not very good. Another couple was trying to drop their car at the airport but there wasn’t anyone to greet them. With the ability to communicate more we could easily have just used that car possibly. As it was they didn’t even know it had been dropped off

2.0 Poor

Anonymous, Sept 2024

Economy

Horrible. The car was old and dingy with 100k miles. It was a Toyota Yaris that could barely make it up the hilly island of St Kitts. I arrived on Thursday to pick up my car at the airport only to be told it was a holiday on the island and they were closed, so I had to take a taxi to my hotel. I reached out to the local Thrifty the next morning only to be told they never got my rental even though I provided them my rental agreement confirmation. Then it took forever to rent the crappy car which now impacted ny first 2 days on the island. The rental office staff was very unresponsive, lacking any caring to my situation. Overall horrible experience and will never rent from Thrifty anywhere in the world.

10.0 Wonderful

Anonymous, Dec 2022

The agent was great at pick up and drop off.

Hertz

No score available yet

3 locations in Newcastle Airport

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Locations in Newcastle Airport

858 Frigate Bay Rd

+1 869 466 8418

Monday	09:00 - 13:00
Tuesday	09:00 - 13:00
Wednesday	09:00 - 13:00
Thursday	09:00 - 13:00
Friday	09:00 - 13:00
Saturday	09:00 - 13:00
Sunday	09:00 - 13:00

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Bay Rd, Cap Southwell

+1 869 465 7822

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	08:00 - 16:00
Sunday	09:00 - 13:00

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Oualie Bay, Oualie Bay Nevis

+1 869 469 9735

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	08:00 - 16:00
Sunday	09:00 - 13:00

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Dollar

No score available yet

2 locations in Newcastle Airport

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Locations in Newcastle Airport

C & C Auto Services Ltd

+1 869 465 7822

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	08:00 - 16:00
Sunday	09:00 - 13:00

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Plefrigate Bay

+1 869 466 8418

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	08:00 - 16:00
Sunday	09:00 - 13:00

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Avis

No score available yet

One location in Newcastle Airport

Locations in Newcastle Airport

Bay Road

+1 869 465 6507

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	08:00 - 16:00
Sunday	09:00 - 13:00

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Reviews

2.0 Poor

Anonymous, Dec 2024

Compact SUV

NEVER RENT FROM HERE. This agency was horrible. We had our reservation months in advance and arrived and they closed the office for the day. No one answered any phones at any of the Avis locations to help. Beyond disappointing and terrible. If you are going to close then don’t take reservations from people in the first place. Or at least cancel the confirmed reservation so we can make alternative arrangements. NEVER RENT FROM HERE! I would very much appreciate compensation in the along of $140 USD bed used that is the cost of our pivot for the day but I am sure Avis will never attempt a guest service recovery.

2.0 Poor

Anonymous, Nov 2024

Economy

Avis had no cars available when I turned up despite pre-booking the car weeks ago.

10.0 Wonderful

Vivienne, Jan 2024

Economy

Car was ready on time and spotless. Staff were lovely and everything was clearly explained. We will definitely use them again.

10.0 Wonderful

Anonymous, Dec 2023

Standard SUV

Excellent staff, great car. Thank you!

8.0 Very Good

Anonymous, Aug 2023

Compact SUV

Customer Services was good. The lady at the desk personable, yet professional.

8.0 Very Good

Charlie, Mar 2023

Economy

As it was our first time to the island and we didn’t book directly with this location there was a bit of a screw up in picking up the car. We arrived Sat 3/4/23 and the Avis office was already closed and no car was left at the airport for us. We taxied to the office only to find it was closed so had to taxi to our hotel. Once we spoke with a representative on Monday am they were helpful and friendly and helped us get it all squared away.

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