New York hotels near Central Park Zoo

Pros: Good breakfast, the staff, location the size of the room

Pros: location for convention centre

Cons: housekeeping room not yet surviced at 4pm bathroom v small and dated furnishings shabby

Pros: Great location. Some confusion on breakfast clearance. Staff nice but had to be reminded several times re room refresh.

Cons: Since it was timeshare property, difficult to book extra room during stay. Also lobby had no seating for guests-multiple service desks-somewhat confusing. Not sure I would stay again, although rooms were comfortable and very spacious by NYC standards.

Pros: Great location, big rooms

Cons: It's not a hotel! No lobby or room service is available No breakfast available for a none property owner

Pros: Me and my son stayed in your Hotel from 10/27/2018 till 11/04/2018 in room 305 (there was some trouble with our breakfast, but the problem was solved) . Our journey was the first in our life that we visited New York City. Thank you for your helping and care.

Cons: Only one thing I'd like to clear with your help. We still didn't get back our check-in deposit of 300 USA dollar, and I wonder was ther some loss or damage that caused my worry. Will you please find out and inform me. If you need more infornation of my credit card or something else, please let me know )) My e-mail: stas.frolov.1974@mail.ru

Pros: Location was great.

Cons: Young lady at check in was not very professional... a bit snobby when answering questions, even as I was being polite and jovial... bad day or not, it's all about service and experience... Hope it improves or was a one time occurrence.

Pros: I enjoyed the overall lobby design, the restaurants/cafe inside and our room. I'd definitely stay there again!

Cons: Nope.

Pros: THE STAFF, the room, the view. Everything was SO perfect. I can not wait to come back here.

Cons: nothing

Pros: the gym is ok, but not great...

Cons: The property is in desperate need of a revamp. We spoke to the front desk concerning an odour coming from the carpet, smelled like dog pee. We have dogs, and are pretty sure of that. No, one did anything about it. We were there for a total of seven nights. We won't be doing that again!!

Pros: Location is great, room and bathroom were super clean.

Cons: Room was small, not worth the price we paid for. Worse of all, the bed was extremely uncomfortable, how can this hotel call itself 5 stars with such bad beds? We regret staying in this hotel and we will not come back.

Pros: Location

Cons: No

Pros: Clean, roomy bathroom, very helpful and friendly staff and good location

Pros: Great hotel, clean and sophisticated. I traveled with my dog and they had dog bed and bowel waiting for my puppy! Best dog friendly hotel I have stayed in. Will definitely return.

Pros: Perfect location, good interior room design and lovely staff

Pros: The hotel and restaurants on site were amazing!! And the staff exceeded my expectations when I discovered I left my diamond ring in the room. They found it, secured it and FexEx'd it to me the next day. Above and beyond!!!

Pros: Room was spacious, clean, comfortable, attractive. Bathroom was beautiful. Check in and check out staff was wonderful. Most requests were responded to promptly and graciously by staff. Location is excellent.

Cons: Valet parking cost is very high. Though it is NYC, it is a negative making the total cost of the stay very expensive (room cost plus city taxes plus parking) and not quite as good a value as other locations in the city. Also found the the Vine was very very very slow. The wait staff appeared overwhelmed and did not provide timely service.

Pros: Loved the character, awesome room relative to most NYC hotels I have stayed in.

Pros: Clean ,convenient and caring staff.

Cons: No..-perfectly met and exceeded our expectations

Pros: Location is very good and staff is superb nice

Cons: Lack of shower gel (only soap), strange blankets

Pros: Clean, spacious and very informative staff. We actually walked out of the hotel we had booked originally and wish we’d book this one from the beginning.

Pros: The location & the view are spectacular

Cons: This hotel is a nightmare !! from dirty bedding !! to fraudulent charges !! We found stains on the white sheets & comforter (one was just stuck to the sheet & we scratched it off & another bigger stain that was reddish brown.. that wasn't coming off) I called several times the 1st day to get new bedding, they never replace it, called several times the 2nd day & someone from housekeeping came while we were out & hung up the fresh bedsheets & comforter up by the closet (didn't put them on the bed) So now we went to talk to the someone in person, got the Asst Mgr, who feigned disbelief that any of this happened, basically called us liars (my niece & I) so we went back upstairs while he “researched” our claim. My daughter, my Niece & I went back down to talk to him, my daughter (who took selfies each time we left the hotel) basically had timestamps for those complaints. (also knowing they have a record for every call made from the phone in our room)Once we were back downstairs, he was a little more receptive. He stated that they should have changed it after the 1st complaint & it would be changed by the time we returned. He also said that he would comp the 1st night for us, that we would only have to pay for 2 nights instead of the 3. We checked out on the 23rd. The receipt reflected the comp room. The initial cost was 1567.67 & the amount charged was around 1121. Bye Bye New York.. End of story right ? WRONG... Fast forward to Oct 28th, 2019 ~ (over a month later) They went back in & they charge 472.00 card for the room they comp me…I called the hotel 6 or 7 times just to talk to a live person, once I reached someone they said it was a mistake & they would refund the money… but lets be honest, its fraud. It’s not a mistake someone actively went in & charge me for the room. EVERYONE, who stays here should check their visa invoices or bank invoices..

Pros: Perfect location for theater. Very clean and spacious. Friendly staff.

Cons: nothing

Pros: location and proximity to theaters and port authority terminal

Cons: Foundry restaurant wasn't very good

Pros: The room, pillows, bed were remarkable. It was extremely quiet for being in the middle of Manhattan.

Pros: The location is great. Walking distance to most attractions.

Cons: The floor is so wet due to humidity. Air conditioning cannot solve it. The fabrics are also very humid.

Pros: Location to multiple subway lines, and theater district outside your door!

Cons: Restaurant was nothing special, compared to other Westin hotels that I've stayed at.

Pros: Location and friendly helpful staff!

Cons: No

Pros: Great reception area etc

Cons: Rooms / bathroom was terrible. Nothing like advertised

Pros: Nothing.

Cons: Dark dusting room!

Pros: Location was good not too near Grand Central. Friendly staff and resort fee was worth it.

Cons: Power blew out on half side of the room and couldn't be fixed till we left. No TV, lamps or bathroom lights

Pros: met the standards of the Westin chain of hotels

Cons: I'm still confused about being charged once for $100, and two separate times for $50 upon check in. After checkout I was only refunded $50. Otherwise nice place.

Pros: location

Cons: water leaking out under the sink

Pros: Great location in Midtown. Close to everything but just a block away from the hectic Grand Central Area. The entire staff were very helpful and accommodating. They worked to make everything simple and easy. Nice work out area for NYC hotel.

Pros: location

Cons: windows could not shut all the way so a bit noisy at night with trucks backing up and beeping - bring ear plugs

Pros: Prime location, wonderful staff both at the hotel and LCL restaurant, quiet although it is pet friendly and we did hear some barking during the early evening.

Cons: A bunch of charges we were not told about prior to arrival and even throughout our stay. I only found out wifi wasn't free after I left and saw the charges on my credit card. Also, breakfast crazy expensive ($20 per child, $35 per adult) for a family.

Pros: Beautiful and trendy lobby and restaurant a high end look and feel. lovely room! great counter space in the bath. Atmosphere is guest focused very helpful and friendly staff The guest service manager was often on duty &treated us like valued friends.

Pros: Great location, nice room and quiet

Cons: Some of the furniture was chipped and could use a quick touch up

Pros: Location is excellent near Grand Central short walk into Times sq on 42nd. Close to everything without being in the centre of everything

Cons: The staff on reception were rude unhelpful and dismissive, rooms are dated. Room door looked like it had been forced open 3623 and wardrobe door handle came off in my hand when I opened it. Safety rail in shower came off the wall when my 11 year old held it lightly. Windows don’t seal properly so city noise bleeds into the room all night. One of the elevators knocks all through the night adding to the external noise. Booked 2 adults and 2 kids into a room with breakfast through booking.com but only 2 breakfasts are covered. None of this explained by booking.com when making the reservation. On check in was told we had only 1 breakfast per day booked. That’s 1! Per day not 1 per person. Explained we had booked for 4 got fobbed off and told breakfast was included. Morning 1 was asked for vouchers as we were not on breakfast list. Was again dealt with very rudely by reception staff and was told only 1 breakfast and I should deal with booking.com. Got onto them and they quickly explained we had 2 not 4 breakfasts. Went to reception again asked for a manager was left waiting for 15 minutes to speak to a manager who then simply issued additional vouchers for what was booked. Didn’t seem to care about how we’d been treated by her staff or the fact that I had 2 kids to feed. Wasn’t expecting something for nothing but expected some concession for the issues with the room and the treatment by her staff. My 11 year old nearly gets concussion and I’ve had to deal with 2 of the rudest receptionists I’ve ever encountered in a hotel of any standard. I would expect more from a Westin.

Pros: Good room in a nice location. Good value for the money.

Cons: A little bit dated. And the staff did not disclose what the hotel fee could be put toward.

Cons: Housekeeping didn’t clean our room one night. And they shortened one breakfast voucher and refused to give us a forth one. Very tacky policy

Pros: Location. I was also really impressed with the service by staff at restaurant/bar

Cons: Bugs in the room. There were many in the bathroom as well as on the bed.