Galway Luxury Car Hire

Pros: I have rented from both companies in Galway...they are like night and day. Enterprise is very reliable, customer oriented and efficient. Cars have all been high quality, in stark contrast to their competitors at Budget. The prices advertised by Enterprise are often higher than Budget, but in my experience the quality far exceeds the price difference and the folks at the Galway Budget office will intimidate you and flat out lie to get you to buy extras that you don't need...entirely unprofessional, but they know you often don't have the option to walk out on the rental by the time you get to the desk. I have rented from Enterprise 7-8 times and have been thoroughly impressed with their professionalism, honesty and efficiency every time.

Pros: It was clean and easy to use

Pros: Staff at counter was personable and professional.

Pros: My experience at Budget in Galway last week was pretty abysmal. Adrian met me out front and asked if I had a reservation, which I did. He then started off by demanding who I stayed with the previous night and where they live (really not sure why they need this information). Next he asked about insurance at which point I provided my letter from Chase (PDF on my phone) outlining my eligibility for "worldwide coverage under the Auto Rental Collision Damage waiver benefit." I had called Chase before my trip specifically to confirm that Ireland was not excluded from their coverage (given past rules) and they assured me that Ireland was included in their worldwide coverage benefit, and sent me this letter as proof. Adrian insisted that the letter must specifically state Ireland and refused to rent me the car I had reserved until I was able to provide one. The other options he provided were to go elsewhere or to get coverage through Budget and quoted me $500. At this point I would have loved to walk away but really needed the car and to get on the road. I called Chase and the woman I spoke with kindly offered to speak to Adrian but he declined, stating it would do not good without a letter. I then asked for his name but he refused to give me his last name saying he was not required to do so (was not wearing a badge or any form of identification). I then asked to speak with someone else and he called his manager, who confirmed that "worldwide coverage" is sufficient, and told him to move forward with my reservation. He proceeded to go through the steps and never once apologized for his misunderstanding of the policy. I am not one to write reviews and generally give people the benefit of the doubt- but I do feel like feedback is warranted in this case in hopes that others can avoid this experience. Adrian and Galway Budget aside, the car I rented was great and I had no issues with the drop-off at Shannon Airport. Despite this I will be avoiding Budget in the future.

Pros: Dropoff difficult. Busy street. No instructions on how to park.. once I over came that, courteous and simple return. BUT see below.

Pros: The car did not break down

Pros: The car was great, the staff at both locations were wonderful. At Kerry airport he went out of his way and helped us get our train!

Pros: Car was easy to drive and nice size.

Pros: Office located in Eyre Sq. Car was must what I asked for GPS Garmin was available.

Pros: The drop center was in a 24 hour parking garage.

Pros: Fuel efficient car

Pros: Nothing.