Madrid car hire

Cons: They don't automatically send the invoice for the final charge. Very long wait time on the phone (>15 min) to request it.

Cons: Slow service on checkout busy Saturday in Augus

Cons: The airport pick-up service took about 25 min to arrive

Cons: I was surprised to be asked for the number of miles I was going to drive and that there was a limit over which they would impose a heavy rate charge

Cons: The gps didnt have a return address by default and getting there was a hassle. When I finally got there offive was closed. Had to drop off keys in mailbox.

Cons: Nothing

Cons: Charged us for two days when we only booked on each day. Refused to change the booking and refused to refund us

Cons: Great service, friendly staff.

Cons: Price for fueling is too high (15 euro)

Cons: We dropping off we were not told that the office would be closed from 13:30-16:00. We were scheduled to drop off the car in the 13:00 hour and when we arrived around 13:40 the office was closed. We dropped off the key in the box and the GPS to Eurocar. We hope that it got back to HERTZ. I also would like a copy of my receipt.

Cons: Our return address comically turned out to be exclusive for motorbikes. We had to drive to a different location near the station to return the car. Multiple calls with 15 min wait times led to dead ends. Hertz service in Spain is a disaster to say the least

Cons: Prosper !

Cons: Drop off situation was a bit of a hassle. The office was closed, and there was no attendant to assist with instructions or procedure.

Cons: Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.

Cons: Nothing

Cons: More cars available in Madrid and a drop off option in the city of Zaragoza versus at the airport. I had to pay €120 more for an available car two hours earlier.

Cons: what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from

Cons: Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.

Cons: Could have been less in cost ...why is it never what they quote you?

Cons: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad

Cons: Assassaaaaaaaaaaaaaaaasasssssssssss

Cons: Nothing really

Cons: The Oil lamp indicadator came on a few hours into our trip. Had the oil checked and it was running very low so I had to spend about 28 euros fixing that.

Cons: Price I paid was much MUCH higher then what was originally agreed

Cons: I already paid 45$ for the insurance(by your website) and when I arrived at the office we were told to pay more than 50€ PER DAY ! And we had to wait in the office for more than an hour (and there was no point from booking the car online cuz we already waited an hour!) we eventually rented a car from another company. We would like to refund our money.

Cons: Everything. We had to return our rental 12 days earlier than we had planned due to Trump's shutting down flights from Europe to the US. Instead of getting a discount they charged us an additional $150 for returning the car early. I have sent emails to their office requesting a credit. They have not responded. I will now dispute the charges with my CC company. The entire dealing with the company starting with our arrival after a long flight from the west coast where they added a 65€ charge for prepaid fuel. When I told them that I didn't want that, the agent said that the agreement was already in place and all we had to do was return the vehicle full, with a gas receipt and they would credit the 65€. Given what they did on return, I'm glad I didn't fill it up.

Cons: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.

Cons: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !

Cons: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.

Cons: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.

Cons: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...

Cons: First, when arriving at the car rental location in Madrid airport, the reservation we made wasn't valid because it's a third party. They said that even though we booked an economy car (Opel corsa or similar) we couldn't get one because the reservation specified a 4 seats car. They only offered a Mini car (a very badly equipped Mitsubishi) which was much more expensive than what we had reserved (165EUR) compared to the (96EUR) we had on kayak including insurance. Next, the insurance worth 40000EUR from kayak couldn't be used. We had to choose their more expensive insurance, saying that they don't work with Allianz. Last but not least, we didn't find the way to the car rental parking area in Madrid, so we parked it in the public parking right nearby. The consultant straight up refused to come with us for 5 minutes to guide us to the rental parking lot and told us we'll be charged the value of the parking ticket at the end of the day, when they would go pick it up. Overall, a horrible customer experience. Definitely not choosing Alamo (or Enterprise, the mother company, for that matter) again.

Cons: The excess in the case of an accident was up to the whole value of the car! Usually on third party websites, it is around 2000-2500 euros. We had to pay 50 euros extra per day for the CDW. I should have known there is something hidden in the price shown on your website. Last time renting with you.

Cons: They did not have car I reserved. My flight was delayed 2 hours and they did nothing to help assist in finding me a new car. I ended up having to use a different company at 2x the cost.

Cons: The car had a defective tyre that should have been checked before handing the car

Cons: More transparence in the insurence costs