10.0 Excellent18 Oct 2021
Girl at front desk was super friendly and helpful. I even got upgraded to a nicer car. Great experience.
1.9 Horrible9 Aug 2021
Checkin was a disaster - car was dirty, had scratches that weren’t in the previous report. Then they switched us to another car, and the tank wasn’t even full, had to drive with them to the petrol station so they could fill it up. Checkout too was a disaster, they asked for more money than what was in the initial rental agreement because they had decided to upgrade us. The so called « manager » of the branch could not do anything about it (i don’t think we can say he is a manager if he can’t take any decisions to give decent service). We had to pay the increased amount and claim at a later stage via mail to customer service. Sixt doesn’t care about its customers and is providing the worst service i’ve ever seen. Run away.
10.0 Excellent21 Jul 2021
Petrol is super expensive, so rental car experience in Europe needs to be analyzed carefully. When everything is taken into consideration if you can fly between cities, I know, major cities, fly, renting a car is super expensive plus you have to deal with thousands of cars during summer travel -I'm in Croatia- where Europeans are headed to the beaches and islands and you have to deal with some drivers who come within centimeters of your rear if you're in the highspeed lane going 100 MPH and in "their" way. We American drivers think we're supposed to drive in the left hand lane and the answer to that is a big NO, NEVER! Other factor in calculating costs are the toll roads, so it comes to a lot of cash to rent a car, but if you have no other choice, then be my guest.
10.0 Excellent10 Jul 2021
Very cooperative and helping personal. The are concerned and willing to help you with picking a vehicle that fits your needs.
6.4 Good17 Sep 2019
The car was clean, easy to drive, and gave us no problems. The staff understood the rental policies very well and they and gave us a couple very helpful hints to save us from getting dinged with more charges. Take pictures of the car at pick up and fill up the tank before drop off.Purchasing insurance on Kayak ins't recognized by Sixt. There were several nickel and dime charges on top of not purchasing insurance thru Sixt. Our rental ended up being about twice what it was on Kayak. Be sure to take photos of the car at pick up. It came in handy at drop off.
2.0 Mediocre26 Aug 2019
I didn't realize purchasing insurance at the time of making the reservation would be non-refundable if I cancelled my reservation. That should be printed in large text prior to simply adding it onto the rental. If it can be added after the reservation is made, it should be refundable if cancelled.
6.8 Good25 Jul 2019
The agent at pick up was giving me the hard sell for extra insurance, GPS and other add ons. She was repeatedly asking about them. Then the car I got ham was empty on gas when it was supposed to be full. Everything else was very good.
10.0 Excellent5 Jul 2019
Easy to pickup and drop off
6.0 Good1 Jul 2019
Staff was friendly, but they up charged me a lot more than originally reserved.Could have stuck to the price that was reserved.
9.2 Excellent16 Aug 2018
fiat 500great car. clean order. friendly personelexpensive insurance