Cons: Didn't like attitude of counter staff on surprising news that as we had booked on a US website we were required to pay €12,500 immediately from our credit card before collecting our hire car. Also unknown to us a copy of our insurance was expected. Consequently we cancelled the car.
20 Sep 2016
Pros: The overall value was good. Helped by getting insurance from a third party - Alianze. The AVIS representative that I EVENTUALLY got to on pick up and drop off was very efficient.
Cons: The wait to see a representative on both pick up and drop off was extremely long The same representative on both ends of the trip took forever, continually trying to upsell insurance, instilling fear in the rentors. He held up everyone, but fortunately I didn't have to deal with him.
The car was in terrible shape. The air conditioning didn't work. The fan only worked on high speed. The car itself was uncomfortable.
20 Sep 2016
Cons: The total bill was twice what we were quoted. When we dropped the car off in Dublin it was in an empty parking lot and left a key at a desk. Then two days later received a bill for a price we were not quoted for. Over all the car cost over $100 a day for a size basic car. I called customer service to let them know we were charged an amount we didn't agree to and they told me to dispute it to my credit card company.