|Top route||New York John F Kennedy Intl to London Heathrow|
|Top airport||London Heathrow|
The boarding went very smoothly. It’s a short flight so understandably no in-flight entertainment. The snacks served were not particularly nice.
Baggage chaos at LHR!!
Flight was okay when we got on it eventually after 4 hour delay. Spent another 45 minutes on the plane waiting for a gate. All quite tiring
Boarding was fast, staff were friendly and we reached on time. I was not able to use the entertainment due sound not working. The plane was an older and smaller version than what I had previously been on therefore, the space was uncomfortable (economy delight). The meals served was poor and they took very long to get to us.
Always a good flight on Virgin
Despite some technical problems all the crew were really great and managed the issues really well. Thank you
Virgin flight attendants are the nicest/friendliest of all the airlines! Always prefer Virgin if there is a choice!
Dreadful, overcrowded,uncomfortable seating, food is less than average,
Not much elbow room. Food OK but not as good as Delta.
Flight crew was excellent. Seating in the economy class was, well, economy.
Delta were magnificent. All really helpful and a joy to travel with. Food was very nice and they kept me topped up wthe water, cold drinks etc. Heathrow was very busy that time of day and despite arriving early I needed all the extra time to queue to check in luggage and then the waiting to get through security was very long and only just got to the gate as it was closing. You need to aim to be in Heathrow 3 hours before take off, not two.
Never got to board the flight, was stranded at the airport for 10 hours.
Excellent aircraft quality and flight attendants were great. An interesting selection of in flight movies. The food and drink service was ok
Being able to fly direct from Seattle to London made a long trip less arduous. The flight was efficient, decently comfortable, and well-priced.
Crew could be more attentive
Using a different airline instead of Virgin or delta
I was harassed by The security officials at Heathrow terminal 3. They were abusive rude and had no etiquette of how to talk to passengers. They kept all my stuff which is legally allowed here in the US. It was all under 3 oz. The guy in black suit literally said to me “ if I say one word they will take more time to let me go”. The check in lines were long took me 2.5hrs and then I almost missed the flight. The security people yelled at me and literally made me cry. I felt insulted and abused..
Didn’t wait for 8 passagers on a delayed flight for 5 more minutes to make the flight
Everything went wrong
Crew was officious, but understandably so because of the number of people on board the flight.
The staff at the gate were really nice people. The boarding was fine, the seats didn’t stay reclined at all. Even when we reclined the seat it kept coming back. Highly uncomfortable. The worst part of the flight was the food! I have not had such horrible food ever on any flight. Please do something about it. Thanks
Food absolutely terrible. Old plane. Needs retiring.
Confusion on boarding - priority passengers should get priority. Service good, entertainment not so good and headphones poor. Meals average. Person behind kept kicking my seat so uncomfortable journey. Disembarking good and baggage fairly prompt.
The stewardesses were very kind and helpful
I enjoyed my flight, very comfortable and good communication.I liked the fact that there was acknowledgement of staff shortage and reassurance to provide excellent service! Shout to Ian and colleagues who helped me find a window seat, my phone and passport i miss placed when i had a little panic.please do share this with virgin atlantic !!!! The Pilot was the best!
Your check in area was confusing. First no one was there and then we were directed to Delta ro check in. How was I supposed to know this?we were there for an hour before discovering where to go. I looked on line for checking at Virgin Atlantic but it should have been Delta. I wasn't contacted by email for check in durections.
Terrible service of rescheduling, which never happened! Well I will not recommend you for other because the service does not work!! Thank you
Flight attendants were courteous, efficient and friendly Entertainment had lots of selection Seats were fairly comfortable Food was almost inedible
On board Virgin Atlantic flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Virgin Atlantic assistance team will most likely ask you to pay extra for checked luggage.
Virgin Atlantic offers direct flights to 30 cities in 14 different countries. London, New York, and Manchester are the most popular cities covered by Virgin Atlantic.
Virgin Atlantic concentrates most of its flight operations in London.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Virgin Atlantic.
With headquarters and main operating hubs in London, Virgin Atlantic focuses predominantly on long-haul transcontinental flights to North America, Africa, Asia and South America. They also use a secondary hub in Manchester to help manage the load of these services.
The airline is jointly owned by the Virgin Group, Air France-KLM and Delta Air Lines. As a benefit of the partnership with Delta Air Lines, Virgin Atlantic can make use of their hubs and facilities throughout the United States to provide better service to customers. A joint partnership is also in place with Air France-KLM. Codeshare agreements are in place with Singapore Airlines, Air China and Air New Zealand, among others.
You can choose between Economy, Premium and Upper Class (their version of Business Class). Premium passengers will be served a glass of champagne upon boarding, while amenity kits featuring beauty creams and aromatherapy sprays are supplied if you have a night-time flight. Enjoy a glass of wine from prominent suppliers Berry Bros & Rudd in Upper Class, along with hot and cold meals served on designer plates and cutlery. Upper Class is the only section with seats that fully recline to a flat bed.
Virgin Atlantic chooses to use exclusively Airbus and Boeing aircraft, with a fondness for wide-body planes that are capable of flying long distances. Models such as the Boeing 787 and Airbus A350 are some of the most common. A distinctive red tail emblazoned with the airline’s logo can be spotted from a distance. All of the aircraft have feminine names like Queen Of Hearts and Mamma Mia.