Guest reviews
Overall rating
8.0
Excellent
Based on 201 reviews
Overall
8.2
Boarding
8.0
Comfort
8.3
Crew
8.6
Entertainment
6.9
Food
7.7
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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.
Cons: The breakfast was not as appetizing.
review from
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8.4
Very Professional
Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.
Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.
review from
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8.0
Pros: The Airbus. The crew's simple commitment to excellent service
Cons: The unconventional check in closure 90mins to departure even when the plan arrived late
review from
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9.0
Solid airline experience
Pros: Nice blankets. Good service.
Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)
review from
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6.6
Service good but was delay
Pros: Good and clean planes, good service
Cons: We had couple of ours delay and not well communicated
review from
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8.0
Surprise
Pros: Nice comfortable new planes.
Cons: There wasn't much not to like.
review from
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5.0
Pros: Friendly staff, decent snacks and entertainment options
review from
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5.3
Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.
review from
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10.0
Pros: New airline. Left 20 mins early.
Cons: Nothing.
review from
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7.3
Everything was fine
Pros: the snack was terrific!
review from
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4.6
Fine
Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.
review from
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4.6
Not relaxing at all
Pros: The plane was nice and the captain gave good info.
Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.
review from
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10.0
Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.
Cons: The breakfast was not as appetizing.
review from
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9.0
Solid airline experience
Pros: Nice blankets. Good service.
Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)
review from
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10.0
Pros: New airline. Left 20 mins early.
Cons: Nothing.
review from
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8.4
Very Professional
Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.
Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.
review from
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8.0
Pros: The Airbus. The crew's simple commitment to excellent service
Cons: The unconventional check in closure 90mins to departure even when the plan arrived late
review from
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6.6
Service good but was delay
Pros: Good and clean planes, good service
Cons: We had couple of ours delay and not well communicated
review from
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8.0
Surprise
Pros: Nice comfortable new planes.
Cons: There wasn't much not to like.
review from
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7.3
Everything was fine
Pros: the snack was terrific!
review from
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5.0
Pros: Friendly staff, decent snacks and entertainment options
review from
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5.3
Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.
review from
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4.6
Fine
Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.
review from
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4.6
Not relaxing at all
Pros: The plane was nice and the captain gave good info.
Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.
review from
Flight status
RwandAir route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
483
Bujumbura
BJM
Kigali
KGL
447
Dar Es Salaam
DAR
Kigali
KGL
434
Entebbe
EBB
Juba
JUB
465
Entebbe
EBB
Kigali
KGL
464
Entebbe
EBB
Nairobi
NBO
103
Johannesburg
JNB
Kigali
KGL
435
Juba
JUB
Entebbe
EBB
482
Kigali
KGL
Bujumbura
BJM
446
Kigali
KGL
Dar Es Salaam
DAR
434
Kigali
KGL
Entebbe
EBB
102
Kigali
KGL
Johannesburg
JNB
452
Kigali
KGL
Nairobi
NBO
465
Nairobi
NBO
Entebbe
EBB
453
Nairobi
NBO
Kigali
KGL
441
Dar Es Salaam
DAR
Arusha
JRO
440
Arusha
JRO
Dar Es Salaam
DAR
441
Arusha
JRO
Kigali
KGL
440
Kigali
KGL
Arusha
JRO
201
Accra
ACC
Lagos
LOS
501
Mumbai
BOM
Kigali
KGL
200
Kigali
KGL
Lagos
LOS
200
Lagos
LOS
Accra
ACC
201
Lagos
LOS
Kigali
KGL
305
Dubai
DXB
Kigali
KGL
111
Harare
HRE
Lusaka
LUN
500
Kigali
KGL
Mumbai
BOM
304
Kigali
KGL
Dubai
DXB
661
Kigali
KGL
Kamembe
KME
110
Kigali
KGL
Lusaka
LUN
662
Kamembe
KME
Kigali
KGL
110
Lusaka
LUN
Harare
HRE
111
Lusaka
LUN
Kigali
KGL
112
Harare
HRE
Kigali
KGL
306
Mombasa
MBA
Dubai
DXB
210
Brazzaville
BZV
Douala
DLA
211
Brazzaville
BZV
Kigali
KGL
211
Douala
DLA
Brazzaville
BZV
210
Kigali
KGL
Brazzaville
BZV
306
Kigali
KGL
Mombasa
MBA
243
Abidjan
ABJ
Cotonou
COO
216
Cotonou
COO
Abidjan
ABJ
230
Cotonou
COO
Libreville
LBV
307
Dubai
DXB
Mombasa
MBA
216
Kigali
KGL
Libreville
LBV
230
Libreville
LBV
Brazzaville
BZV
216
Libreville
LBV
Cotonou
COO
307
Mombasa
MBA
Kigali
KGL
231
Brazzaville
BZV
Libreville
LBV
215
Douala
DLA
Kigali
KGL
214
Douala
DLA
Libreville
LBV
214
Kigali
KGL
Douala
DLA
215
Libreville
LBV
Douala
DLA
217
Libreville
LBV
Kigali
KGL
700
Brussels
BRU
London
LGW
700
Kigali
KGL
Brussels
BRU
701
London
LGW
Kigali
KGL
Top airports served by RwandAir
- Kigali Intl Airport Airport (KGL)
- Entebbe Airport (EBB)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Libreville Airport (LBV)
- Dar Es Salaam Airport (DAR)
- Brussels Bruxelles-National & other airports Airport (BRU)
- Cotonou Airport (COO)
- Johannesburg OR Tambo Airport (JNB)
- Lagos Murtala Muhammed Airport (LOS)
- Lusaka Airport (LUN)
- Bujumbura Airport (BJM)
- Arusha Kilimanjaro Airport (JRO)
- Brazzaville Maya Maya Airport (BZV)
- Douala Airport (DLA)
- Juba airport Airport (JUB)
- Harare Airport (HRE)
- Dubai International Airport (DXB)
- London Gatwick Airport (LGW)
- Abidjan Felix H. Boigny Airport (ABJ)
- Mombasa Moi International Airport (MBA)
- Accra Kotoka Airport (ACC)
- Mumbai Chhatrapati Shivaji Airport (BOM)
RwandAir contact information
- WB IATA code
- +250 575 757 Call
- rwandair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.