Traveller reviews
Overall rating
8.0
Excellent
Based on 283 reviews
Boarding
8.1
Comfort
8.3
Crew
8.6
Entertainment
7.0
Food
7.8
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RwandAir information
| IATA code | WB |
|---|---|
| Routes | 78 |
| Top route | Kigali Intl to Kigali Intl |
| Airports served | 26 |
| Top airport | Kigali Intl |
RwandAir traveller reviews
Pros
"Friendly crew, comfortable plane ."
(in 10 reviews)
"Good and clean planes, good service."
(in 18 reviews)
"Friendly staff, decent snacks and entertainment options."
(in 20 reviews)
Cons
"The airport support staff was awful."
(in 4 reviews)
"Time was never kept."
(in 14 reviews)
"Economy class: Food was a clingwrapped sandwich."
(in 20 reviews)
Recent reviews
Traveller rating
43
39
23
6
1
Find reviews that mention:
boarding area
support staff
time perfect
make my own arrangements
room in economy
good food
great service
clean and very comfortable
nice and clean
flight crew
flight crew was very friendly
flight attendants
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6.3
Pros: Seat reclining was good. Fleece blankets were warm
Cons: Blankets had a really bad smell Food options were very limited - even bread was eggless
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7.6
Pros: Friendly crew, comfortable plane
Cons: Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful
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8.8
Pros: Helpful friendly crew, reasonable ticket prices.
Cons: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.
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8.3
Pros: The two check in bags rule.
Cons: Not applicable
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10.0
Pros: Yes
Cons: Customer services
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10.0
not on time
Cons: Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi
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6.0
Pros: I was happy to avail of Wifi in the sky.
Cons: No entertainment! For an major international flight, one expects some seatback entertainment
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8.5
Pros: Well organized on check in. Attentive
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8.0
Cons: It was ok
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6.0
Pros: New plane, fresh feel. Food is ok.
Cons: Airline feels basic and no frills.
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8.6
Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.
Cons: Entertainment was limited.
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7.3
Making travelling within Africa easier (and quicker!)
Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.
Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.
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10.0
Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.
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4.4
Efficency not a priority
Cons: No vegetarian option Bad boarding procedures, no one gets direction and it was very slow
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3.6
Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!
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10.0
Pros: Rwanda Air is the best
Cons: Landing at Kigali was bit rough
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10.0
Pros: Food and in-flight services
Cons: Entertainment package
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4.6
Needs room for improvement
Pros: The crew members are very polite and professional
Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small
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10.0
Pros: Friendly service
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10.0
Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone
Cons: As I said, I liked everything. From the departure to the landing
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3.3
Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.
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10.0
So wonderful!
Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.
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6.6
Comfortable flight despite rerouting
Pros: Food and free WiFi. Ample seating space.
Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled
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6.6
Pros: They respect the timing
Cons: The luggage escalator is not working and you have to carry it from one point to another...
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10.0
Great service
Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly
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4.3
Disappointing first experience
Pros: That there were not many people on the second leg and that the plane was clean
Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed
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10.0
One of Africa's Best
Pros: Timeliness, Service, Cleanliness Comfort
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10.0
Pros: Everything was perfect. On time arrival.
Cons: Loud Nigerian co-passengers
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10.0
Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.
Cons: The breakfast was not as appetizing.
review from
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8.4
Very Professional
Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.
Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.
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8.0
Pros: The Airbus. The crew's simple commitment to excellent service
Cons: The unconventional check in closure 90mins to departure even when the plan arrived late
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9.0
Solid airline experience
Pros: Nice blankets. Good service.
Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)
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6.6
Service good but was delay
Pros: Good and clean planes, good service
Cons: We had couple of ours delay and not well communicated
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8.0
Surprise
Pros: Nice comfortable new planes.
Cons: There wasn't much not to like.
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5.0
Pros: Friendly staff, decent snacks and entertainment options
review from
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5.3
Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.
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10.0
Pros: New airline. Left 20 mins early.
Cons: Nothing.
review from
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7.3
Everything was fine
Pros: the snack was terrific!
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4.6
Fine
Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.
review from
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4.6
Not relaxing at all
Pros: The plane was nice and the captain gave good info.
Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.
review from
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7.6
good landing
Pros: Landing was very smooth. I got window seat as requested.
Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.
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9.0
Way better than you would expect!
Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.
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10.0
very good
Pros: What did you like? the attendants were very kind
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8.3
Is fun
Pros: Information during flight
Cons: No TV or programmes to entertain slong
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8.0
Pros: Good
review from
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8.0
Pros: Was good on time
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10.0
Pros: on schedule. staff at counters and flight crew were courteous and professional.
review from
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10.0
Excellent
Pros: The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination.
review from
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7.0
Cons: The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived.
review from
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10.0
Smooth
Pros: Everything was on time and comfortable. Will take the same flight again in the future.
review from
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2.0
Flight was overbooked! Part of group did nog get t
Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!
review from
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5.6
Slow and easy but good
Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.
review from
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10.0
Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!
review from
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8.0
Pros: The crew was very welcoming
Cons: We had a delay of 40 minutes at Kigali airport without prior announcement
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8.0
I would fly it again
Pros: Overall comfort and staff friendliness
Cons: Landing was a bit turbulent
review from
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8.0
NBO FLIGHT
Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!
review from
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7.6
Pros: Rwanda air crew
Cons: Lagos international airport
review from
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6.3
No belongings for the holidays
Pros: The staff at the airports were friendly.
Cons: After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.
review from
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6.6
Pros: New plane, friendly crew
Cons: Cramped seating, poor signage & boarding announcements
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6.6
Pros: Staff courteous and friendly
Cons: Some choices on menu do not do well by time of serving ie fish
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Flight status
RwandAir route map
Top airports served by RwandAir
- Kigali Intl Airport (KGL)
- Entebbe Airport (EBB)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Brussels Bruxelles-National Airport (BRU)
- Lusaka Airport (LUN)
- Harare Airport (HRE)
- Douala Airport (DLA)
- Johannesburg OR Tambo Airport (JNB)
- Libreville Airport (LBV)
- Brazzaville Maya Maya Airport (BZV)
- London Gatwick Airport (LGW)
- Bujumbura Airport (BJM)
- Cotonou Airport (COO)
- Kinshasa N'djili Airport (FIH)
- Lagos Murtala Muhammed Airport (LOS)
RwandAir contact information
- WB IATA code
- +250 788 177 000 Call
- rwandair.com Visit
Overview of RwandAir
RwandAir flies to a broad scope of countries throughout Africa, Europe, Asia, and the Middle East. Operations are controlled from a hub in Kigali, with connecting stops required along the way to reach more distant destinations. The airline serves as a major link for business travel within East Africa and offers flights to Uganda, Kenya, Tanzania, South Sudan, and Burundi.
Owned by the Government of Rwanda, it is the national flag carrier and uses the slogan "Fly the dream of Africa." Aircraft in the fleet feature a golden sun on the tail and a large blue stripe, matching the flag of Rwanda.
Passengers can choose between Economy and Business Class on all RwandAir flights. Premium Economy is also available on services operated by larger aircraft such as the Airbus A330-200. An additional 6 in of legroom is provided to Premium Economy customers as well as the ability to partially recline. The Business Class cabin is set out in a 1 x 2 x 1 layout, meaning every seat has direct aisle access. The chairs have personal AC power outlets and can recline to a flatbed on wider-body jets.
Codeshare agreements are held with Turkish Airlines, Brussels Airlines, Ethiopian Airlines, and South African Airways. Passengers can benefit from connected routes and smoother transfers as a result of these partnerships.
A combination of Airbus, Boeing, Bombardier, and De Havilland aircraft are flown by RwandAir. The Airbus A330 series of jets are almost exclusively used for transit to London and can carry roughly 274 passengers. Smaller planes, such as the turboprop De Havilland, are flown domestically throughout Rwanda.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.