Guest reviews
Overall rating
7.9
Good
Based on 183 reviews
Overall
8.2
Boarding
7.9
Comfort
8.3
Crew
8.6
Entertainment
6.8
Food
7.7
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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0
Surprise
Pros: Nice comfortable new planes.
Cons: There wasn't much not to like.
review from
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5.0
Pros: Friendly staff, decent snacks and entertainment options
review from
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5.3
Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.
review from
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10.0
Pros: New airline. Left 20 mins early.
Cons: Nothing.
review from
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7.3
Everything was fine
Pros: the snack was terrific!
review from
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4.6
Fine
Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.
review from
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4.6
Not relaxing at all
Pros: The plane was nice and the captain gave good info.
Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.
review from
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7.6
good landing
Pros: Landing was very smooth. I got window seat as requested.
Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.
review from
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9.0
Way better than you would expect!
Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.
review from
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10.0
very good
Pros: What did you like? the attendants were very kind
review from
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8.3
Is fun
Pros: Information during flight
Cons: No TV or programmes to entertain slong
review from
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8.0
Pros: Good
review from
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10.0
Pros: New airline. Left 20 mins early.
Cons: Nothing.
review from
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9.0
Way better than you would expect!
Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.
review from
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10.0
very good
Pros: What did you like? the attendants were very kind
review from
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8.0
Surprise
Pros: Nice comfortable new planes.
Cons: There wasn't much not to like.
review from
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7.3
Everything was fine
Pros: the snack was terrific!
review from
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7.6
good landing
Pros: Landing was very smooth. I got window seat as requested.
Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.
review from
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8.3
Is fun
Pros: Information during flight
Cons: No TV or programmes to entertain slong
review from
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8.0
Pros: Good
review from
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5.0
Pros: Friendly staff, decent snacks and entertainment options
review from
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5.3
Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.
review from
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4.6
Fine
Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.
review from
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4.6
Not relaxing at all
Pros: The plane was nice and the captain gave good info.
Cons: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.
review from
Flight status
RwandAir route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
483
Bujumbura
BJM
Kigali
KGL
447
Dar Es Salaam
DAR
Kigali
KGL
434
Entebbe
EBB
Juba
JUB
435
Entebbe
EBB
Kigali
KGL
464
Entebbe
EBB
Nairobi
NBO
103
Johannesburg
JNB
Kigali
KGL
435
Juba
JUB
Entebbe
EBB
482
Kigali
KGL
Bujumbura
BJM
446
Kigali
KGL
Dar Es Salaam
DAR
464
Kigali
KGL
Entebbe
EBB
102
Kigali
KGL
Johannesburg
JNB
452
Kigali
KGL
Nairobi
NBO
465
Nairobi
NBO
Entebbe
EBB
403
Nairobi
NBO
Kigali
KGL
305
Dubai
DXB
Kigali
KGL
111
Harare
HRE
Lusaka
LUN
500
Kigali
KGL
Mumbai
BOM
304
Kigali
KGL
Dubai
DXB
661
Kigali
KGL
Kamembe
KME
110
Kigali
KGL
Lusaka
LUN
662
Kamembe
KME
Kigali
KGL
110
Lusaka
LUN
Harare
HRE
111
Lusaka
LUN
Kigali
KGL
215
Douala
DLA
Kigali
KGL
214
Douala
DLA
Libreville
LBV
214
Kigali
KGL
Douala
DLA
202
Kigali
KGL
Lagos
LOS
215
Libreville
LBV
Douala
DLA
203
Lagos
LOS
Kigali
KGL
Top airports served by RwandAir
- Kigali Intl Airport Airport (KGL)
- Entebbe Airport (EBB)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Libreville Airport (LBV)
- Dar Es Salaam Airport (DAR)
- Brussels Bruxelles-National & other airports Airport (BRU)
- Cotonou Airport (COO)
- Johannesburg OR Tambo Airport (JNB)
- Lagos Murtala Muhammed Airport (LOS)
- Lusaka Airport (LUN)
- Bujumbura Airport (BJM)
- Arusha Kilimanjaro Airport (JRO)
- Douala Airport (DLA)
- Brazzaville Maya Maya Airport (BZV)
- Juba airport Airport (JUB)
- Harare Airport (HRE)
- Dubai International Airport (DXB)
- London Gatwick Airport (LGW)
- Abidjan Felix H. Boigny Airport (ABJ)
- Mombasa Moi International Airport (MBA)
- Accra Kotoka Airport (ACC)
- Mumbai Chhatrapati Shivaji Airport (BOM)
RwandAir contact information
- WB IATA code
- +250 575 757 Call
- rwandair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.