Traveller reviews
Overall rating
7.5
Good
Based on 113 reviews
Boarding
7.4
Comfort
7.9
Crew
8.3
Entertainment
6.4
Food
7.2
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RwandAir information
| IATA code | WB |
|---|---|
| Routes | 80 |
| Top route | Kigali Intl to Kigali Intl |
| Airports served | 28 |
| Top airport | Kigali Intl |
RwandAir traveller reviews
Pros
""Good and clean planes, good service.""
(in 4 reviews)
""Friendly crew, comfortable plane.""
(in 16 reviews)
"Nice comfortable new planes"
(in 11 reviews)
Cons
"The airport support staff was awful."
(in 2 reviews)
"I had to make my own arrangements."
(in 1 review)
"Food is ok"
(in 7 reviews)
Recent reviews
Traveller rating
58
34
14
6
0
Find reviews that mention:
flight attendant
short flight
flight crew was not friendly
good food
great food
would fly
great service
boarding area
make my own arrangements
support staff
time management
left behind
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6.3
Pros: Seat reclining was good. Fleece blankets were warm
Cons: Blankets had a really bad smell Food options were very limited - even bread was egglessreview from
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7.6
Pros: Friendly crew, comfortable plane
Cons: Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpfulreview from
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8.8
Pros: Helpful friendly crew, reasonable ticket prices.
Cons: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.review from
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8.3
Pros: The two check in bags rule.
Cons: Not applicablereview from
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10.0
Pros: Yes
Cons: Customer servicesreview from
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10.0
not on time
Cons: Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobireview from
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6.0
Pros: I was happy to avail of Wifi in the sky.
Cons: No entertainment! For an major international flight, one expects some seatback entertainmentreview from
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8.5
Pros: Well organized on check in. Attentive
review from
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8.0
Cons: It was ok
review from
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6.0
Pros: New plane, fresh feel. Food is ok.
Cons: Airline feels basic and no frills.review from
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8.6
Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.
Cons: Entertainment was limited.review from
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7.3
Making travelling within Africa easier (and quicker!)
Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.
Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.review from
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10.0
Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.
review from
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4.4
Efficency not a priority
Cons: No vegetarian option Bad boarding procedures, no one gets direction and it was very slowreview from
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3.6
Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!
review from
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10.0
Pros: Rwanda Air is the best
Cons: Landing at Kigali was bit roughreview from
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10.0
Pros: Food and in-flight services
Cons: Entertainment packagereview from
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4.6
Needs room for improvement
Pros: The crew members are very polite and professional
Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too smallreview from
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10.0
Pros: Friendly service
review from
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10.0
Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone
Cons: As I said, I liked everything. From the departure to the landingreview from
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3.3
Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.
review from
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10.0
So wonderful!
Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.review from
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6.6
Comfortable flight despite rerouting
Pros: Food and free WiFi. Ample seating space.
Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduledreview from
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6.6
Pros: They respect the timing
Cons: The luggage escalator is not working and you have to carry it from one point to another...review from
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10.0
Great service
Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendlyreview from
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4.3
Disappointing first experience
Pros: That there were not many people on the second leg and that the plane was clean
Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressedreview from
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10.0
One of Africa's Best
Pros: Timeliness, Service, Cleanliness Comfortreview from
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10.0
Pros: Everything was perfect. On time arrival.
Cons: Loud Nigerian co-passengersreview from
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10.0
Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.
Cons: The breakfast was not as appetizing.review from
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8.4
Very Professional
Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.
Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.review from
Flight status
RwandAir route map
Top airports served by RwandAir
- Kigali Intl Airport (KGL)
- Entebbe Airport (EBB)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Brussels Bruxelles-National Airport (BRU)
- Lusaka Airport (LUN)
- Douala Airport (DLA)
- Libreville Airport (LBV)
- Johannesburg OR Tambo Airport (JNB)
- Brazzaville Maya Maya Airport (BZV)
- Harare Airport (HRE)
- Dubai Intl Airport (DXB)
- London Heathrow Airport (LHR)
- Cotonou Airport (COO)
- Mombasa Moi Intl Airport (MBA)
- Bujumbura Airport (BJM)
RwandAir contact information
- WB IATA code
- +250 788 177 000 Call
- rwandair.com Visit
Overview of RwandAir
RwandAir flies to a broad scope of countries throughout Africa, Europe, Asia, and the Middle East. Operations are controlled from a hub in Kigali, with connecting stops required along the way to reach more distant destinations. The airline serves as a major link for business travel within East Africa and offers flights to Uganda, Kenya, Tanzania, South Sudan, and Burundi.
Owned by the Government of Rwanda, it is the national flag carrier and uses the slogan "Fly the dream of Africa." Aircraft in the fleet feature a golden sun on the tail and a large blue stripe, matching the flag of Rwanda.
Passengers can choose between Economy and Business Class on all RwandAir flights. Premium Economy is also available on services operated by larger aircraft such as the Airbus A330-200. An additional 6 in of legroom is provided to Premium Economy customers as well as the ability to partially recline. The Business Class cabin is set out in a 1 x 2 x 1 layout, meaning every seat has direct aisle access. The chairs have personal AC power outlets and can recline to a flatbed on wider-body jets.
Codeshare agreements are held with Turkish Airlines, Brussels Airlines, Ethiopian Airlines, and South African Airways. Passengers can benefit from connected routes and smoother transfers as a result of these partnerships.
A combination of Airbus, Boeing, Bombardier, and De Havilland aircraft are flown by RwandAir. The Airbus A330 series of jets are almost exclusively used for transit to London and can carry roughly 274 passengers. Smaller planes, such as the turboprop De Havilland, are flown domestically throughout Rwanda.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.