Overview

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Silken Puerta Madrid

Juan Rizi, 5, 28027 Madrid, Madrid, Spain
+34 917 438 300

€54+

Overall guest ratings

8.1/10 Excellent
based on 3,388 reviews

Review highlights

  • 8.3
  • 7.9
  • 7.5
  • 4.8

Good to know

  • Comfortable beds
  • Spacious rooms

Nearby

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    About

    Located just 4.9 mi (7.9 km) from the airport, Silken Puerta Madrid offers a free shuttle (available on request). Guests can visit the fitness center for a workout or grab a bite to eat at La Orza, which serves lunch and dinner. A bar/lounge and a terrace are other highlights, and rooms at this upscale hotel offer up nice touches like pillow menus and down comforters.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Free airport shuttle
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 3,388 reviews
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      7.5 "75% thought the service was very professional."
      7.2 "72% were happy with the shuttle service."
    • 7.9 "High comfort."
      9.5 "95% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      9.2 "92% liked the big bathroom."
    • 7.5 "Good breakfast."
    • 7.3 "Nice rooms."
      9.5 "95% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      7.8 "78% said rooms were clean."
      9.2 "92% liked the big bathroom."
      7.1 "71% thought the view was good."
    • 6.3 "Location is acceptable."
      6.9 "Proximity to public transport was ok, according to 69%."
      6.6 "Parking was ok, according to 66%."
      6.4 "Reasonably accessible by car, said 64%."
      5.6 "56% thought the parking prices were average."
      5.8 "Only 58% were satisfied with the proximity to shopping."
      5.0 "Only 50% were satisfied with the proximity to sightseeing."
    • 4.8 "Disappointing food."
      1.8 "82% did not like what was on the menu."
    • 2.8 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
    • 0.0 "Disappointing wellness & sports facilities."
      0.0 "100% didn't like the fitness area."
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    Overall rating

    8.1 Excellent
    based on 2,168 reviews
    • 8.5 "Great service."
      8.4 "84% said the reception staff was great."
      7.5 "75% thought the service was very professional."
      7.8 "78% were happy with the shuttle service."
    • 8.0 "Comfort level is high."
      9.5 "95% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      9.3 "93% liked the big bathroom."
    • 7.5 "Nice rooms."
      9.5 "95% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      7.5 "75% were happy with the bathroom."
      7.7 "77% said rooms were clean."
      9.3 "93% liked the big bathroom."
    • 7.4 "Good breakfast."
    • 6.0 "Location is acceptable."
      6.8 "Parking was ok, according to 68%."
      7.0 "Near to public transport, according to 70%."
      6.7 "Reasonably accessible by car, said 67%."
      5.8 "58% thought the parking prices were average."
    • 5.6 "Average amenities."
      5.8 "58% thought the building was acceptable."
      5.2 "For only 52%, the facilities were new enough."
    • 5.1 "Vibe was decent."
      5.6 "Only 56% thought, the hotel was luxurious."
    • 4.8 "Disappointing food."
      1.5 "85% did not like what was on the menu."
    • 2.9 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    based on 575 reviews
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      7.2 "72% thought the service was very professional."
    • 7.9 "High comfort."
      9.4 "94% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      9.4 "94% liked the big bathroom."
    • 7.7 "High value."
    • 7.0 "Good breakfast."
    • 7.0 "Nice rooms."
      6.8 "For only 68%, the bathroom was ok."
      5.5 "Only 55% thought the shower was ok."
    • 6.1 "Location is acceptable."
      6.7 "Reasonably accessible by car, said 67%."
      6.8 "Proximity to public transport was ok, according to 68%."
      6.2 "62% thought the parking prices were average."
    • 5.7 "Average amenities."
      5.8 "58% thought the building was acceptable."
    • 5.0 "Vibe was decent."
    • 4.4 "Disappointing food."
    • 2.5 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    based on 67 reviews
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.1 "Good value."
    • 7.6 "High comfort."
      9.6 "96% thought rooms were spacious."
    • 7.5 "Good breakfast."
    • 7.3 "Nice rooms."
      9.6 "96% thought rooms were spacious."
    • 6.0 "Location is acceptable."

    Overall rating

    7.8 Good
    based on 575 reviews
    • 7.9 "High value."
    • 7.9 "High comfort."
      9.6 "96% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
    • 7.7 "Good service."
      9.4 "94% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
    • 7.6 "Good breakfast."
    • 6.7 "Rooms are ok."
      6.6 "For only 66%, the bathroom was ok."
      5.4 "Only 54% thought the shower was ok."
    • 5.8 "Location is acceptable."
      6.1 "Reasonably accessible by car, said 61%."
      6.6 "Proximity to public transport was ok, according to 66%."
      6.4 "Parking was ok, according to 64%."
    • 5.0 "Food is average."
    • 5.0 "Vibe was decent."
      3.9 "61% criticized the unstylish hotel."
    • 2.7 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Good to know
    "Comfortable beds"
    "Spacious rooms"
    data provided by TrustYou

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