|Top route||Vientiane Wattay to Luang Prabang|
|Top airport||Vientiane Wattay|
Pros: The complementary food and drinks were great. Staff were very friendly
Pros: Short flight duration.
Cons: Would have liked to recline
Pros: Crew great, seats comfortable
Pros: Efficient and easy, good sandwich for only a two hour flight.
Pros: Great leg room. On time and flight even arrived early.
Cons: More comfortable seats
Pros: Help from ticketing crews was very helpful.
Cons: More smiles
Pros: No carry-on fees, plenty of available seats.
Cons: Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers.
Pros: Drinks were great and unexpected! Extremely fast boarding!
Pros: Excellent flight
Pros: On time
Its always great to fly with Laos Airline
Pros: We like the service. It doesnt take long for boarding.
Pros: Friend and excellent attention to detail.
Food came is prepared boxes of two small sandwiches and water. I
Pros: Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite.
Pros: Very kind to passengers
Pros: On time flight and decent snack for a short flight
Pros: Smooth boarding. On time leaving and arriving. Very Courteous staff
Pros: All went smoothly
Pros: Easy getting out of town and to the boarding gate.
Pros: Nice airline, pleasant staff, clean cabin and comfortable seats.
Cons: Nice that they provided a snack, but didn't like the mystery meat roll.
Cons: Not telling you what time they are boarsing and departing
Pros: Great service
Cons: Delay for 3 hrs due Weather
Pros: It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere.
Cons: No entertainment and usb charging ports not working
Cons: I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more.
provincial airline with average standard
Pros: Small plane with nearly personal attire
Cons: Good service
Reliable and good service
Pros: Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you.
Cons: Language was good. Staff friendly. All went well. Would use again
Pros: The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation.
Pros: Operated by Laos Airlines. On time arrival. Excellent service.
Pros: No good
Pros: Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games.
Cons: Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight.
Pros: It ran smoothly
Quick flight from Luang Prabang to Chiang Mai
Pros: Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long.
Cons: The tight seating
The worst experience EVER - Made us sign a respons
Cons: Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air
Pros: Nice employees
Really good and quick service. Much better service
Pros: Flight was on time. Good snacks
Pros: Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding.
Cons: The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway.
On time flight and free checked luggage!
Pros: -Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift
Cons: -the landing was really rough and a bit scary.
Flight Attendants Aloof
Pros: The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite.
Cons: The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead.
Pros: Free in-flight snacks and beverages (including beer).
Pros: although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset.
Pros: Over is good..
Cons: Everything is ok we like it ...
Friendly check in
Pros: Security was nice, counter was nice, over all is good
Cons: Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance.
Pros: Service Interior of Plane On Time!
Good flight. Well kept.
Pros: Courteous staff.
Cons: late arrival.
2 hours late taking off
Pros: Once on, the flight was OK.
Cons: 2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired.
Comfortable flight. Good value
Pros: Very well priced compared to Bangkok Airlines. No issues on flight, courteous staff.
Cons: No entertainment, but to be expected for a regional airline.
Pros: Professional courteous crew. On time.
excellent service, even better without delays
Pros: Excellent food and very comfortable aircraft. The crew was very kind.
Cons: My flight from Luang Namtha to Vientiane was delayed by 2.5 hours(on the 2/10/2015). The most frustrating part was that the crew didn't inform us of what was going on.