Traveller reviews
Overall rating
8.7
Excellent
Based on 4,938 reviews
Boarding
8.8
Comfort
8.6
Crew
9.0
Entertainment
8.5
Food
8.4
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Korean Air information
| IATA code | KE |
|---|---|
| Routes | 250 |
| Top route | Seoul Gimpo Intl to Jeju City |
| Airports served | 107 |
| Top airport | Incheon Intl |
Korean Air traveller reviews
Pros
"Super friendly and accommodating flight attendants."
(in 622 reviews)
"Korean Air service was good"
(in 808 reviews)
"The flight crew was friendly."
(in 436 reviews)
Cons
"Not a great selection of movies."
(in 174 reviews)
"Cleanliness and more leg room."
(in 50 reviews)
"The food was pretty gross."
(in 316 reviews)
Recent reviews
Traveller rating
1028
369
119
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48
Find reviews that mention:
leg room
flight attendants
long flight
food was good
great service
food and service
movie options
great flight
great experience
crew was great
attendants were very nice
staff was great
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10.0
Pros: Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe.
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10.0
Pros: All
Cons: Good news from others.
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4.6
Cons: Charging outlets Staff could be friendlier
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8.0
Cons: Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable.
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2.0
Cons: failed to give credit for cancel flight.
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6.0
Cons: Food
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9.3
Pros: All are professional.
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10.0
Pros: Everything was amazing
Cons: Stay safe
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10.0
Cons: In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service
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9.6
Pros: Staff excellent Flight smooth landing a breeze
Cons: Food
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10.0
Cons: Awesome
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10.0
Cons: This is the best in the air
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3.6
Pros: Cramped seats and no beverage service. No crew interaction.
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8.0
Pros: Crew was grest and helpful
Cons: Seats on 777 are not padded very well for a 14 hour flight
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10.0
Pros: I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight.
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2.0
Pros: The service vayama were trying to charge fees way over the normal fees for any adjustments
Cons: If they could of tried to be helpful when trying ro change dates
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9.0
Pros: Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind.
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10.0
Cons: Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic
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10.0
Pros: Crew was great!
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6.6
Pros: The crew were good and very pleasant.
Cons: The food was pretty gross. I don't know how you can pass that for food.
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9.6
Pros: The crew was very professional
Cons: Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights.
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8.0
Pros: Comfortable seat, pleasant crew.
Cons: The food was terrible.
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6.3
Cons: More water, more comfortable seats
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8.0
Pros: Everything that was offered snacks, pillow,
Cons: More water!
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10.0
Pros: Good service
Cons: N A
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10.0
Cons: Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience.
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4.6
Pros: Nothing
Cons: The seat, the food, the services, the boarding could have been better!
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10.0
Pros: Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route.
Cons: My usb charger connection was too loose to charge
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6.3
Pros: Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?
Cons: Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs.
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5.0
Pros: There were movies.
Cons: too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break.
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6.3
Pros: Crew
Cons: No movies
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10.0
Pros: Perfect
Cons: Perfect
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8.0
Pros: Being on time, food, orderly
Cons: Communication
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7.0
Pros: Staff upgraded me both ways to an emergency exit row with more leg room.
Cons: Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air).
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10.0
Pros: Great crew and very good legroom.
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10.0
Pros: Everything. They are the best
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10.0
Cons: Everyone was accomadating
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6.6
Pros: very comfortable seats. on time arrival.
Cons: the food is not very good.
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8.3
Great airline
Pros: Both flights had amazing service, good food for meat eaters, and they were comfortable.
Cons: The first flight was to Seoul and it was hot the entire time.
review from
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9.0
Seoul to Bangkok
Pros: The second flight was perfect.
Cons: No vegetarian options at all without advance notice.
review from
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7.0
Pros: Just normal...
Cons: Improve Leg room
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10.0
Pros: Everything was great!
Cons: Some announcements were only made in Korean. Would have been nice to have it in English for international flight.
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10.0
Pros: Everything was great!
Cons: Some announcements were made only in Korean, would have been helpful to also have English on international flight.
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9.3
Pros: The crew were superb and the bathrooms were regularly cleant
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8.0
We encountered the worst clear air turbulance I have ever experienced!
Pros: The food was especially good for such a short flight.
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9.0
Pros: The crew was very attentive and our seats in Prestige class were very comfortable.
Cons: The entertainment options were meager at best.
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5.3
Pros: The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable.
Cons: The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing.
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7.6
Pros: Crew are great. Plane is cool, A380.
Cons: Connecting flight is in a hurry, time is tight.
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8.6
Pros: Food is great. Crew are very nice.
Cons: Advanced seat assignment
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6.3
Pros: This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep.
Cons: The food was mediocre. Not terrible but not very tasty either. There is no wifi!
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10.0
Pros: the food and the business seat is very good.
Cons: the entertainment must be update more.
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7.3
Cons: A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore
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10.0
Fantastic
Pros: Korean Air was amazing. Very comfortable, hospitable, and punctual.
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10.0
Fantastic
Pros: Korean Air was amazing. Very comfortable, hospitable, and punctual.
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8.6
Pros: Loved the food and snacks!
Cons: Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha
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9.3
Pros: The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight.
Cons: Would have loved more current US tv shows to choose from.
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8.0
Pros: Was able to get rest
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10.0
Pros: The services that the representative up to the flight crew provided to the passengers are excellent.
Cons: Smooth flight
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9.6
Pros: Everything
Cons: Less new movies and kids movies
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8.3
Pros: The crew was excellent!
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Flight status
Korean Air route map
Top airports served by Korean Air
- Incheon Intl Airport (ICN)
- Jeju City Airport (CJU)
- Seoul Gimpo Intl Airport (GMP)
- Busan Gimhae Airport (PUS)
- Tokyo Narita Airport (NRT)
- Fukuoka Airport (FUK)
- Osaka Kansai Intl Airport (KIX)
- Hong Kong Intl Airport (HKG)
- Beijing Capital Airport (PEK)
- Bangkok Suvarnabhumi Airport (BKK)
- Shanghai Pu Dong Airport (PVG)
- Tokyo Haneda Airport (HND)
- Los Angeles Airport (LAX)
- Ho Chi Minh City Airport (SGN)
- New York John F Kennedy Intl Airport (JFK)
Korean Air contact information
- KE IATA code
- 00800 0656 2001 Call
- koreanair.com Visit
Overview of Korean Air
Depending on what amenities you would like to have access to while traveling, Korean Air has three classes that you can choose from, known as Economy, Prestige, and First. While Economy provides travelers with entertainment options and a standard seat, Prestige comes with perks such as a gourmet meal with drinks, a toiletry kit, and a wake-up service. If you opt for First, you will have access to an exclusive in-flight bar, a duvet, and a private suite that will allow you to lay on a comfortable bed.
If you would like to keep busy during your flight, consider downloading the beyond M app that was created by this airline in order to keep customers entertained while in the air. Through beyond M, you will be able to watch your choice of movies and television shows directly from your phone or laptop throughout the entire duration of your trip.
Korean Air is known for having codeshare agreements with many different international airlines, with some examples being Air France, Japan Airlines, and WestJet. Additionally, the company has voluntary interline agreements with two airlines, known as Flybe and JetBlue.
In Korean Air’s fleet, there are over 150 planes that come from five different companies. The most commonly used aircraft is the Boeing 777-300ER, as it can fit up to 227 passengers and is convenient for middle-range international flights. For long-haul flights, the airline often opts for the Airbus A380-800, a large plane that can fit over 400 passengers and is known for being both comfortable and spacious.
Korean Air Cancellation Policy
As the situation changes with coronavirus (COVID-19), Korean Air will continually update its policies accordingly. Please contact Korean Air directly for the latest information about cancellation fees. You can find the most up-to-date information on Korean Air policies here: Korean Air Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.