Guest reviews
Overall rating
8.8
Excellent
Based on 2,579 reviews
Overall
8.9
Boarding
9.0
Comfort
8.6
Crew
9.1
Entertainment
8.6
Food
8.5
Skip to main content
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
5.3
It was a very crowded, delayed flight.
Pros: The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking.
Cons: The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay".
review from
-
7.3
Cabin kept way too hot
Pros: Business class seat was good.
Cons: Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal.
review from
-
10.0
Hands down the best airline
Pros: What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies.
review from
-
7.6
Less pleasant trip
Pros: Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations
Cons: The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin.
review from
-
10.0
Love JAL for Trans-Pacific flying
Pros: The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service.
review from
-
9.6
Awesome
Pros: Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita
Cons: I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home.
review from
-
6.3
Pros: Nice and quick flight, had a free space next to me on plane
review from
-
9.3
Pros: The flight is on time,service is excellent.
review from
-
10.0
Thank you JAL!
Pros: Friendly and helpful staff, excellent food.
review from
-
8.6
Pros: Sakura lounge was excellent.
Cons: The entertainment system was bit unsteady.
review from
-
8.0
Pros: The aircraft was excellent.
Cons: The service could be bit more personal for a long 13 hour flight.
review from
-
10.0
Quick and comfortable
Pros: The flight was smooth and the seating was comfortable.
Cons: It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest.
review from
-
10.0
Hands down the best airline
Pros: What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies.
review from
-
10.0
Love JAL for Trans-Pacific flying
Pros: The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service.
review from
-
9.6
Awesome
Pros: Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita
Cons: I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home.
review from
-
9.3
Pros: The flight is on time,service is excellent.
review from
-
10.0
Thank you JAL!
Pros: Friendly and helpful staff, excellent food.
review from
-
8.6
Pros: Sakura lounge was excellent.
Cons: The entertainment system was bit unsteady.
review from
-
10.0
Quick and comfortable
Pros: The flight was smooth and the seating was comfortable.
Cons: It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest.
review from
-
7.3
Cabin kept way too hot
Pros: Business class seat was good.
Cons: Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal.
review from
-
7.6
Less pleasant trip
Pros: Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations
Cons: The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin.
review from
-
8.0
Pros: The aircraft was excellent.
Cons: The service could be bit more personal for a long 13 hour flight.
review from
-
5.3
It was a very crowded, delayed flight.
Pros: The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking.
Cons: The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay".
review from
-
6.3
Pros: Nice and quick flight, had a free space next to me on plane
review from
Flight status
Japan Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
2874
Sapporo
CTS
Niigata
KIJ
2713
Sapporo
CTS
Ozora
MMB
3635
Fukuoka
FUK
Miyazaki
KMI
174
Yamagata
GAJ
Tokyo
HND
942
Tamuning
GUM
Tokyo
NRT
529
Tokyo
HND
Sapporo
CTS
179
Tokyo
HND
Yamagata
GAJ
201
Tokyo
HND
Nagoya
NGO
215
Tokyo
HND
Mugi
SHM
2151
Osaka
ITM
Aomori
AOJ
2233
Osaka
ITM
Yamagata
GAJ
2875
Niigata
KIJ
Sapporo
CTS
3630
Miyazaki
KMI
Fukuoka
FUK
2432
Miyazaki
KMI
Osaka
ITM
2402
Kagoshima
KOJ
Osaka
ITM
2302
Matsuyama
MYJ
Osaka
ITM
200
Nagoya
NGO
Tokyo
HND
3084
Nagoya
NGO
Tokyo
NRT
941
Tokyo
NRT
Tamuning
GUM
2901
Sendai
SDJ
Sapporo
CTS
218
Mugi
SHM
Tokyo
HND
2822
Akita
AXT
Sapporo
CTS
2409
Osaka
ITM
Kagoshima
KOJ
229
Tokyo
HND
Osaka
KIX
189
Tokyo
HND
Komatsu
KMQ
3002
Osaka
ITM
Tokyo
NRT
2810
Aomori
AOJ
Sapporo
CTS
2158
Aomori
AOJ
Osaka
ITM
3684
Amami
ASJ
Fukuoka
FUK
3726
Amami
ASJ
Kagoshima
KOJ
164
Akita
AXT
Tokyo
HND
2172
Akita
AXT
Osaka
ITM
34
Bangkok
BKK
Tokyo
HND
728
Bangkok
BKK
Osaka
KIX
738
Bangkok
BKK
Nagoya
NGO
708
Bangkok
BKK
Tokyo
NRT
88
Guangzhou
CAN
Tokyo
HND
46
Paris
CDG
Tokyo
HND
416
Paris
CDG
Tokyo
NRT
2805
Sapporo
CTS
Aomori
AOJ
2827
Sapporo
CTS
Akita
AXT
2839
Sapporo
CTS
Hanamaki
HNA
2910
Sapporo
CTS
Sendai
SDJ
422
Moscow
DME
Tokyo
NRT
408
Frankfurt am Main
FRA
Tokyo
NRT
3681
Fukuoka
FUK
Amami
ASJ
3523
Fukuoka
FUK
Hanamaki
HNA
2058
Fukuoka
FUK
Osaka
ITM
3587
Fukuoka
FUK
Kochi
KCZ
3607
Fukuoka
FUK
Matsuyama
MYJ
3537
Fukuoka
FUK
Sendai
SDJ
3565
Fukuoka
FUK
Tokushima
TKS
2238
Yamagata
GAJ
Osaka
ITM
94
Seoul
GMP
Tokyo
HND
414
Helsinki
HEL
Tokyo
NRT
2124
Hakodate
HKD
Osaka
ITM
2891
Hakodate
HKD
Okushiri
OIR
2746
Hakodate
HKD
Sapporo
OKD
736
Hong Kong
HKG
Tokyo
NRT
2838
Hanamaki
HNA
Sapporo
CTS
3526
Hanamaki
HNA
Fukuoka
FUK
2190
Hanamaki
HNA
Osaka
ITM
151
Tokyo
HND
Aomori
AOJ
167
Tokyo
HND
Akita
AXT
33
Tokyo
HND
Bangkok
BKK
87
Tokyo
HND
Guangzhou
CAN
45
Tokyo
HND
Paris
CDG
91
Tokyo
HND
Seoul
GMP
587
Tokyo
HND
Hakodate
HKD
43
Tokyo
HND
London
LHR
241
Tokyo
HND
Okayama
OKJ
21
Tokyo
HND
Beijing
PEK
85
Tokyo
HND
Shanghai
PVG
79
Tokyo
HND
Ho Chi Minh City
SGN
35
Tokyo
HND
Singapore
SIN
99
Tokyo
HND
Taipei
TSA
954
Seoul
ICN
Tokyo
NRT
2171
Osaka
ITM
Akita
AXT
2051
Osaka
ITM
Fukuoka
FUK
2123
Osaka
ITM
Hakodate
HKD
Top airports served by Japan Airlines
- Tokyo Haneda Airport (HND)
- Chicago O'Hare International Airport (ORD)
- London Heathrow Airport (LHR)
- Dallas/Ft Worth & other airports Airport (DFW)
- Tokyo Narita Airport (NRT)
- Osaka Itami Airport (ITM)
- Los Angeles Airport (LAX)
- Helsinki-Vantaa Airport (HEL)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Osaka Kansai International Airport (KIX)
- New York John F Kennedy Intl Airport (JFK)
- Shanghai Pu Dong Airport (PVG)
- Madrid Barajas Airport (MAD)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Hong Kong Intl Airport (HKG)
- Taipei Taiwan Taoyuan Intl & other Airports Airport (TPE)
- Nagoya Chubu Centrair Intl & other airports Airport (NGO)
- Paris Ch. De Gaulle Airport (CDG)
- Okinawa Naha Airport (OKA)
- Kagoshima Airport (KOJ)
- Boston Logan International Airport (BOS)
- Seoul Incheon Intl Airport Airport (ICN)
- Miyazaki Airport (KMI)
- Kuala Lumpur Intl Airport (KUL)
- San Francisco Airport (SFO)
- San Diego Airport (SAN)
- Sendai Airport (SDJ)
- Matsuyama Airport (MYJ)
- Aomori Airport (AOJ)
- Frankfurt am Main Airport (FRA)
- Kumamoto Airport (KMJ)
- Miami Airport (MIA)
- Hiroshima Airport (HIJ)
- Vancouver Intl Airport (YVR)
- Hakodate Airport (HKD)
- Nagasaki Airport (NGS)
- São Paulo Guarulhos Intl Airport (GRU)
- Busan Gimhae Airport (PUS)
- Honolulu Airport (HNL)
- Düsseldorf Airport (DUS)
- Oita Airport (OIT)
- Akita Airport (AXT)
- Singapore Changi Airport (SIN)
- Oklahoma City Will Rogers World Airport (OKC)
- Phoenix Sky Harbor Intl Airport (PHX)
- Hanamaki Airport (HNA)
- Munich Franz Josef Strauss Airport (MUC)
- Amsterdam Schiphol Airport (AMS)
- Colombo Bandaranaike International Airport (CMB)
- Berlin Tegel Airport (TXL)
- Brussels Bruxelles-National & other airports Airport (BRU)
- Takamatsu Airport (TAK)
- Niigata Airport (KIJ)
- Okayama Airport (OKJ)
- Seoul Gimpo Intl Airport (GMP)
- Tokushima Airport (TKS)
- Austin Bergstrom Airport (AUS)
- Kochi Airport (KCZ)
- Hamburg Airport (HAM)
- Washington Reagan-National Airport (DCA)
- Komatsu Airport (KMQ)
- Charlotte Douglas Airport (CLT)
- Kushiro Airport (KUH)
- Kastrup Copenhagen Airport (CPH)
- Stockholm Arlanda Airport (ARN)
- Houston George Bush Intcntl Airport (IAH)
- Ozora Memanbetsu Airport (MMB)
- Václav Havel Prague Airport (PRG)
- Zurich Intl Airport (ZRH)
- Barcelona-El Prat Airport (BCN)
- Amami O Shima Airport (ASJ)
- Raleigh-Durham Airport (RDU)
- Izumo Airport (IZO)
- San Antonio Airport (SAT)
- Kitakyushu Kokura Airport (KKJ)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Columbus Airport (CMH)
- Kaohsiung Airport (KHH)
Japan Airlines contact information
- JL IATA code
- +353 01 408 3757 Call
- JAL.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.