Guest reviews
Overall rating
6.1
Good
Based on 241 reviews
Overall
6.4
Boarding
6.5
Comfort
6.2
Crew
7.1
Entertainment
5.1
Food
5.7
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Indonesia AirAsia information
| IATA code | QZ |
| Routes | 54 |
| Top route | Medan Kuala Namu Intl to George Town Penang International |
| Airports served | 15 |
| Top airport | Jakarta Soekarno-Hatta Intl |
Indonesia AirAsia traveller reviews
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
ticket price
premium seat
discount airline
awful experience
bus out to plane
charged for bag
water passengers
took nearly
great landing
hours late
rough flight
small leg room
additional fee
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2.0
Delayed Delayed
Pros: Again Delayed
Cons: Missed appointment delayed as usual
review from
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2.0
Pros: Clean and crew
Cons: 2.5 hour delay. Not worth it.
review from
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2.0
Cons: I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!
review from
-
2.0
No flight, no confirmation
Cons: It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone
review from
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10.0
Met all my expectations
Pros: Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung.
Cons: Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport.
review from
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2.0
Cons: I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!
review from
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2.0
Overpriced overhyped airline
Pros: It arrived on time
Cons: Very snel legroom, no included food, no free water, no inflight entertainment
review from
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10.0
Pros: Price and clean plane.
Cons: Baggage fees
review from
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2.0
Refunds?
Cons: You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?
review from
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2.0
Narrow seats, expensive and uncomfortable
Pros: We survived the flight with only a little backpain and one stiff butt cheek
Cons: No legroom, very narrow seating, no meal, expensive
review from
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2.0
Flight delayed for 4 hours
Cons: Flight delayed 4 times until 4 hours from the original flight time.
review from
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7.3
Cons: Gdfbhfcgddb
review from
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10.0
Met all my expectations
Pros: Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung.
Cons: Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport.
review from
-
10.0
Pros: Price and clean plane.
Cons: Baggage fees
review from
-
2.0
Delayed Delayed
Pros: Again Delayed
Cons: Missed appointment delayed as usual
review from
-
2.0
Pros: Clean and crew
Cons: 2.5 hour delay. Not worth it.
review from
-
2.0
Cons: I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!
review from
-
2.0
No flight, no confirmation
Cons: It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone
review from
-
2.0
Cons: I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!
review from
-
2.0
Overpriced overhyped airline
Pros: It arrived on time
Cons: Very snel legroom, no included food, no free water, no inflight entertainment
review from
-
2.0
Refunds?
Cons: You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?
review from
-
2.0
Narrow seats, expensive and uncomfortable
Pros: We survived the flight with only a little backpain and one stiff butt cheek
Cons: No legroom, very narrow seating, no meal, expensive
review from
-
2.0
Flight delayed for 4 hours
Cons: Flight delayed 4 times until 4 hours from the original flight time.
review from
Flight status
Indonesia AirAsia route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
271
Banda Aceh
BTJ
Kuala Lumpur
KUL
250
Jakarta
CGK
Bangkok
DMK
268
Jakarta
CGK
Singapore
SIN
251
Bangkok
DMK
Jakarta
CGK
270
Kuala Lumpur
KUL
Banda Aceh
BTJ
129
Kuala Lumpur
KUL
Medan
KNO
331
Kuala Lumpur
KUL
Surabaya
SUB
263
Singapore
SIN
Jakarta
CGK
320
Surabaya
SUB
Kuala Lumpur
KUL
696
Jakarta
CGK
Surabaya
SUB
695
Surabaya
SUB
Jakarta
CGK
173
Bandung
BDO
Kuala Lumpur
KUL
7552
Jakarta
CGK
Yogyakarta
JOG
202
Jakarta
CGK
Kuala Lumpur
KUL
226
Jakarta
CGK
George Town
PEN
155
Bangkok
DMK
Medan
KNO
7551
Yogyakarta
JOG
Jakarta
CGK
658
Yogyakarta
JOG
Singapore
SIN
154
Medan
KNO
Bangkok
DMK
128
Medan
KNO
Kuala Lumpur
KUL
102
Medan
KNO
George Town
PEN
172
Kuala Lumpur
KUL
Bandung
BDO
209
Kuala Lumpur
KUL
Jakarta
CGK
227
George Town
PEN
Jakarta
CGK
109
George Town
PEN
Medan
KNO
659
Singapore
SIN
Yogyakarta
JOG
8075
Yogyakarta
JOG
Medan
KNO
8074
Medan
KNO
Yogyakarta
JOG
7912
Bandung
BDO
Denpasar
DPS
365
Bandung
BDO
Singapore
SIN
7514
Jakarta
CGK
Denpasar
DPS
7511
Denpasar
DPS
Jakarta
CGK
8448
Denpasar
DPS
Yogyakarta
JOG
550
Denpasar
DPS
Kuala Lumpur
KUL
544
Denpasar
DPS
Perth
PER
508
Denpasar
DPS
Singapore
SIN
8454
Denpasar
DPS
Surakarta City
SOC
7625
Denpasar
DPS
Surabaya
SUB
8449
Yogyakarta
JOG
Denpasar
DPS
551
Kuala Lumpur
KUL
Denpasar
DPS
545
Perth
PER
Denpasar
DPS
366
Singapore
SIN
Bandung
BDO
509
Singapore
SIN
Denpasar
DPS
8455
Surakarta City
SOC
Denpasar
DPS
7624
Surabaya
SUB
Denpasar
DPS
387
George Town
PEN
Surabaya
SUB
386
Surabaya
SUB
George Town
PEN
663
Singapore
SIN
Semarang
SRG
662
Semarang
SRG
Singapore
SIN
521
Bangkok
DMK
Denpasar
DPS
520
Denpasar
DPS
Bangkok
DMK
393
Johor Bahru
JHB
Surabaya
SUB
392
Surabaya
SUB
Johor Bahru
JHB
7913
Denpasar
DPS
Bandung
BDO
Top airports served by Indonesia AirAsia
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Kuala Lumpur Intl Airport (KUL)
- Surabaya Juanda Airport (SUB)
- Singapore Changi Airport (SIN)
- Medan Kuala Namu Intl Airport (KNO)
- Yogyakarta Adisutjipto Airport (JOG)
- George Town Penang International Airport (PEN)
- Bangkok Don Mueang Intl Airport (DMK)
- Bandung Husein Sastranegara Airport (BDO)
- Perth Airport (PER)
- Banda Aceh Blang Bintang Airport (BTJ)
- Surakarta City Adi Sumarmo Airport (SOC)
- Johor Bahru Sultan Ismail Intl Airport (JHB)
- Semarang Achmad Yani Airport (SRG)
Indonesia AirAsia contact information
- QZ IATA code
- + 60 1600 85 8888 Call
- airasia.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
