Traveller reviews
Overall rating
7.6
Good
Based on 2,767 reviews
Boarding
8.0
Comfort
7.6
Crew
8.5
Entertainment
6.6
Food
7.2
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Hawaiian Airlines information
| IATA code | HA |
|---|---|
| Routes | 151 |
| Top route | Kahului to Honolulu |
| Airports served | 49 |
| Top airport | Honolulu |
Hawaiian Airlines traveller reviews
Pros
"Friendly staff and excellent service."
(in 115 reviews)
"Free food great movies very comfortable."
(in 51 reviews)
"Short flight great friendly service."
(in 340 reviews)
Cons
"The extra comfort are great too."
(in 38 reviews)
"Glad to have complimentary meal."
(in 37 reviews)
"In-flight entertainment is pretty weak."
(in 116 reviews)
Recent reviews
Traveller rating
1575
583
379
213
4
Find reviews that mention:
flight attendants
long flight
smooth flight
crew was great
free movies
great service
free food
extra comfort
leg room
movies and tv
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1.9
I couldn’t go because Maui mandated vaccines!
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3.9
Flying Hawaiian for 9 hours made me appreciate other carriers and the improvements to the hard product they have made over the past decade. The seats were uncomfortable, made worse by reclining seats that really encroach on your own space. The IFE is slow and outdated; glad they stopped charging for it though. No outlets but there is a USB port that doesn’t really charge much. The crew on board was great, but the on ground staff still are pretty unfriendly (not mean), and boarding was chaotic. The food had small hits amongst some big misses; just because it’s free does not mean it’s good. All in all, still not a fan of Hawaiian, and probably won’t be for a while.
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10.0
Excellent service and comfort!
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10.0
Take off was a bit early but they left when all passengers were on board. Flight was smooth and landing was good.
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10.0
Audio jack in arm rest did not work right. Tried two bought headsets and did hear audio if pushing connector to side. Eventually returned headset. No Bluetooth option or on board wifi to use personal device with onboard entertainment. Attendant offered to move me but the plane was pretty full.
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10.0
Great flight attendants and overall experience. Will definitely continue to choose Hawaiian airlines for future trips to the islands!
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7.9
It would be great to have more variety for the in-flight meals that would accommodate dietary restrictions.
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10.0
Normally on time today 1 hr. delay.
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7.9
I don't like that you have no little screen to watch a movie or be able to listen to the music channels. And the food needs to change from hot pocket meals. Back to actual little meal in the container to eat. They taste better! The pockets in front of you is not any room to put your things in anymore. Do you want us to just throw the trash on the floor?
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1.9
I miss my flight, they said right gate but different airline that was print on my boarding pass. I didn't get my refund back very poor customer service at the terminal
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3.9
My screen wasn’t working property, nor was the headphone jack so to hear the tv/movies. So I sat without entertainment for 10 HOURS! Also, the food was completely unacceptable. I have bought better food out of vending machines. I have flown 100’s of times and I have to say this was the WORST food I have ever had on a plane. I’m quite surprised actually. I’ve flown with Hawaiian before and probably will again inter island but NEVER again for long flights. It was all so disappointing and that’s not what I expect from them.
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6.0
Cons: Better and clearer instructions about clearance and travel documents related covid
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10.0
Pros: It was on time
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8.0
Cons: Crew was a little loud for an overnight flight
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8.0
Pros: Crew was very nice, it’s also nice to receive a warm meal.
Cons: Entertainmentreview from
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10.0
Pros: The back restroom was kept clean throughout the flight. A meal was served.
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10.0
Pros: Very good free food, which was very nice. Friendly, helpful attendants.
Cons: They had no earbuds so I couldn’t use the entertainment.review from
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4.0
Pros: Crew was knowledgeable about islands.
Cons: There were no precautions taken due to Covid. It felt very crowded and gave us a feeling of insecurity.review from
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0.0
Pros: The flight was cancelled by the airline for no good reason, and it was hard to get the refund for the tickets.
Cons: Better would be to actually use the flight.review from
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10.0
Pros: Always very hospitable and attentive crew.
Cons: Love that Hawaiian offers quite a bit of food during flight, but there are no vegan options.review from
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10.0
Pros: Was easy on and off and seating was as expected
Cons: Thought the whole experience was finereview from
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8.0
Pros: Friendly onboard crew
Cons: Boarding and Departure was delayed without explanation. But not a big deal.review from
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10.0
Pros: Friendly crew
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10.0
Pros: Lots of space
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4.0
Cons: Broken backup computer not identified until 5 minutes before takeoff. Pilot said would be delayed one hour. Delayed four hours and didn’t get in until midnight, with busy day at work next day. Four hours is a lot longer than one hour. Just say four hours up front. Luckily we didn’t have to make a connecting flight. I would have been quite upset if I missed a connecting flight because they said it would only be a one hour delay and I didn’t try to switch to another flight because I was falsely told it would only be one hour.
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10.0
Pros: The crew was really nice
Cons: Nothingreview from
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2.0
Cons: If we took the flight. It never happened
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5.3
Cons: Hawaiian airlines handling of canceling flights due to the virus was not good. They just canceled without notice or help on putting me on another flight home. JetBlue was amazing and took care of everything for me. If it wasn't for JetBlue notification of canceled flights, and a manager taking care of rebooking for me, I would not have made it home to Hawaii. Hawaiian airlines was no help at all
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10.0
Pros: Awesome airlines. Everything was very comfortable
Cons: I was very pleased with their servicesreview from
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10.0
Pros: Very nice flight and helpful agents
Cons: Free drinks? No they didnt have them but that would've been nicereview from
Flight status
Hawaiian Airlines route map
Top airports served by Hawaiian Airlines
- Honolulu Airport (HNL)
- Kahului Airport (OGG)
- Lihue Airport (LIH)
- Fukuoka Airport (FUK)
- Kona Intl Airport (KOA)
- Sapporo Chitose Airport (CTS)
- Hilo Intl Airport (ITO)
- Tokyo Haneda Airport (HND)
- Miyazaki Airport (KMI)
- Sendai Airport (SDJ)
- Los Angeles Airport (LAX)
- Matsuyama Airport (MYJ)
- Hanamaki Airport (HNA)
- Osaka Itami Airport (ITM)
- Las Vegas McCarran Airport (LAS)
Hawaiian Airlines contact information
- HA IATA code
- +1-800-367-5320 Call
- hawaiianair.com Visit
Overview of Hawaiian Airlines
Hawaiian Airlines is based in Honolulu and flies to destinations across the United States, East Asia, Pacific Islands, and Oceania. Eight destinations throughout the Hawaiian Islands are serviced, with assistance from an additional hub in Kahului. A large percentage of the airline’s customers are vacationers.
Passengers can choose between Economy, Economy Comfort, and Premium Cabin. An island vibe is felt as soon as you walk on the plane, with flight attendants wearing floral-patterned shirts and flowers behind their ears. Standard Economy seats have approximately 31 in of pitch, while Economy Comfort provides an additional 5 in of room. Economy Comfort also provides a personal electrical outlet and an amenity kit. In Premium Cabin you will be welcomed into a Hawaiian-inspired setting with bamboo paneling and light blue textures. Seats can recline flat, while entertainment comes in the form of a detachable tablet.
It is owned by the Hawaiian Holdings group, which also manages the subsidiary ‘Ohana by Hawaiian. Hawaiian Airlines holds codeshare agreements with several major carriers, including United Airlines, Delta Air Lines, American Airlines, Japan Airlines, Turkish Airlines, and Air China. An interline partnership is also maintained with South African Airways that allows passengers to travel on multi-leg services via New York under one ticket.
Airbus and Boeing aircraft are operated by Hawaiian Airlines. The Airbus A330-200, capable of transporting approximately 278 passengers, is one of the most commonly flown models. All of the fleet are named after native Polynesian birds, such as Maile, Kalo, Lama, and Hau. The names are printed alongside the cockpit windows.
Hawaiian Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Hawaiian Airlines will continually update its policies accordingly. Please contact Hawaiian Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Hawaiian Airlines policies here: Hawaiian Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.