Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Nothing Staffs separate seat from parent and kids. Crazy.
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9.6
Gracious, smiling, helpful cabin crew. Trying to sleep in economy.
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9.3
We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!
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10.0
Food, flight, service, entertainment, free checked bag Nothing!!!
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8.3
In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record
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9.3
Very friendly staff, professional. On-time and efficient. They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on.
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4.6
This was my mother in law traveling. Upon arrival in Jakarta, no Garuda staff assisted her in changing terminals for connecting flight. Security would not let her in to China Airlines entrance, because her boarding pass was from Garuda. They were telling her to go back to Garuda terminal. My wife had to contact someone at China Airlines to go find her, get her through security, and escort her to the plane which had already boarded!!
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5.6
the food was good, but the use of SO much plastic is horrible. the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service.
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8.3
Crew service and punctuality of takeoff/arrival Leg room too small
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9.0
Garuda Indonesia is just a very good airline. The bad things is the luggage handling at smaller airports.
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9.6
Gracious, smiling, helpful cabin crew. Trying to sleep in economy.
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9.3
We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!
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10.0
Food, flight, service, entertainment, free checked bag Nothing!!!
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8.3
In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record
review from
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9.3
Very friendly staff, professional. On-time and efficient. They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on.
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8.3
Crew service and punctuality of takeoff/arrival Leg room too small
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9.0
Garuda Indonesia is just a very good airline. The bad things is the luggage handling at smaller airports.
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2.0
Nothing Staffs separate seat from parent and kids. Crazy.
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4.6
This was my mother in law traveling. Upon arrival in Jakarta, no Garuda staff assisted her in changing terminals for connecting flight. Security would not let her in to China Airlines entrance, because her boarding pass was from Garuda. They were telling her to go back to Garuda terminal. My wife had to contact someone at China Airlines to go find her, get her through security, and escort her to the plane which had already boarded!!
review from
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5.6
the food was good, but the use of SO much plastic is horrible. the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service.
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