|Top route||Jakarta Soekarno-Hatta Intl to Denpasar Bali Ngurah Rai|
|Top airport||Jakarta Soekarno-Hatta Intl|
Pros: Comfortable seats
Cons: Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?
Pros: The seat was comfortable enough.
Cons: Boarding is disorganized. Food wasn’t heated properly so the fish just had coagulated oil coating it.
Pros: Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!
Cons: Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite.
Pros: Everything was on time.
Cons: Entertainment and especially food
Pros: Crew pelayanan bagus
Cons: TV nya mati. Turun di tengah parkiran, naik bis.
Pros: Crew is professional
Cons: The interior in the air craft need seriously to be refreshed.
Cons: I had gotten two tickets.I didn't book two tickets for one
trip.Please give me back my money.
Pros: The plane was 3 +3 so it was small. The flight crew were sweet.
Cons: The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland.
Pros: Crew was great
Pros: The crew did a great job, seats were ok
Cons: the food was not eatable
Cons: Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport.
Pros: Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!
Pros: Crew was better
Cons: Improve food quality. Garuda is moving backward in quality of food.
Cons: Food can be better.
Cons: It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times.
Pros: Crews are friendly
Cons: Delays should be reduced
Pros: Food was nice
Cons: Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate.
Pros: Big plane, excellent entertainment on seat, excellent food, nice crews.
Cons: Passengers with children & elderlies should be boarded first for priority, for strict implementation.
Cons: Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport.
Pros: Crew was good on flight and food was delicious.
Cons: Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from
Cons: It was ok
Pros: The snacks, staffs and the seat were amazing. Garuda never fail me.
Pros: The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful.
Cons: Phone check-in until 1 hr before departure would’ve been helpful.
Pros: Seating was comfortable.
Cons: Different selection of food.
Cons: New Aircraft with more seating space
Pros: The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!
Pros: Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment.
Pros: On time, clean aircraft
Pros: Everything was good
Cons: Baggage claim in Bali very slow
Cons: Flight was rescheduled 2 1/2 hours later at last minute, with no opportunity to reschedule to an earlier flight. I needed to catch an early morning flight from Jakarta the next morning, meaning I got only 3 hours of sleep at my hotel instead of over 5 hours.
Pros: On time smooth flight
Pros: The crew was super nice and I felt comfortable during the 6h flight
Pros: Crew always polite
Pros: The cabin crew was great!
Pros: Flight was not full. Had open seats around me so it was comfortable.
Cons: Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better.
Cons: Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress.
Cons: Keep going with the excellent job, Garuda
Cons: Too cold in the aircraft !! So so cold
Pros: Void Jancok
Cons: Void Jancok
Helpful crew staff
Pros: Helpful crew staff who assisted arranging our next connection flight.
Cons: Food quality can be improved.
Pros: Checkin process very smooth
Cons: Boarding process, and gate assigned is quite far ..
Pros: Good service
Cons: Old plane, walking distance to board the plane is so far
Happy flying with Garuda
Pros: Excellent cabin service
Cons: All seats need to be renewed urgently
Pros: Nothing 2 hours late Had to watch commercials on the seat tv screen.
Cons: I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline.
excellent flight with Garuda!
Pros: Despite a short delay fo boarding, everything's just great!
Cons: a short delay on boarding
Pros: Amazing in business class
Pros: Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense.
Cons: There is nothing not to like.
5 star service
Pros: Food and beverage service
Cons: 45 minutes delayed when departing
Pros: Quick flight
Cons: Food was terrible
Cons: Meal was terrible
Cons: No TV on cjr1000
Pros: Fast boarding
Cons: Food is low quality. Nothing special.
Pros: I LOVED the Flight Attendants' uniforms. Smile!
Pros: It was a direct flight. The greeting crew member at boarding was nice.
Cons: The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men.
Pros: Staff very accomadating throughout the flight
Mediocre food and movie list, long walk at T3 CGK
Pros: Cabin crew services very friendly
Cons: Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen
Cons: Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most.
Long walk euring boarding, food can be better
Pros: On time
Cons: Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better.