Tempe Car Hire

Cons: No attendant at drop off site. Had to go back into terminal.

Cons: All good

Cons: I had to wait for 25 minutes to get to the counter because there was only one person working... then they didn't have a car ready. The car I got never got washed, and the one worker went out & vacuumed while I waited. It took an hour to get a car that I'd already paid for. I returned the vehicle on time, with the exact amount of gas that was in it when I took it. They authorized my card for double the amount of the rental & didnt release the other half for 5 days. THEN Hertz charged me an extra $71 (for reasons nobody could explain) and I had to be on the phone for over 30 minutes to get that resolved. Ridiculous!

Cons: After trying to up-sell a different vehicle then the vehicle that was already reserved, they actually tried to force double payment. They had all sorts of weird numbers of only a partial payment received and how much needed to be payed (more than the initial payment that was already made, and more than it would have cost from another company straight from the airport.) I am still waiting for all of the pending transactions to finish to get this all resolved.... very unhappy with how this went down. Unfortunately would have done much more business with Kayak and this rental company if this would be resolved correctly.

Cons: Location was hard to get to from airport and total cost was $100 over the estimate

Cons: Clarify that return paperwork. Also put a pen in the drop box so people don't have to find one at the Asian grocery store a block away.

Cons: Hertz refuses to use debit after on line says they are acceptable, would not accept second form without spouse present. I had to lose a plane ticket that was bought to use from el paso

Cons: Drop off location was within a hotel which was not listed on the drop off address. There was no sign outside to know where the Hertz location was.

Cons: They called me 10 minutes before our agreed pick up time , while in Uber, to tell me they had no more cars. They provided no alternatives, no solutions, no accommodations, no compensation or any future discounts etc. Just told me I was SOL. I asked for the manager and he said it was him - Cannot explain the lack of empathy that he showed. It was pathetic for a Hertz manager to be as terrible at customer service as he was.

Cons: There was no windshield washer fluid and windows were not clean enough inside or out.

Cons: The one day rental rate was a bit expensive