Santa Barbara Car Hire

Cons: Took a while (40 minutes) to pick up and to return the car.

Cons: Your off-shore 800 number folks are hard to understand when you call to ask a question about rentals.

Cons: it did not have cruise control which I value very much

Cons: They did not have the car I booked, nor any other that could safely transport 3 seven year kids (carpool) in the back

Cons: And make you feel affraid of driving if you don't take their insurance.

Cons: The car was dirty, it hadn't been vacuumed before we rented. They were definitely short-staffed, the guy behind the counter was running around putting out fires.

Cons: There was a mistake made in the contract (length of rental and drop off location), but it was corrected to my satisfaction in the end.

Cons: For me, convenient location. StAff on arrival was helpful about directions.

Cons: lame sound system

Cons: the car was smaller than I expected. This was a big deal because I am a big person and thought I was reserving a roomier model. The pickup was ok. The dropoff was difficult because the parking lot was full and I had to double park it. I was hit with facility fees and taxes when I returned it. I would have preferred these to be up front so I did not have to go through more paperwork at return.

Cons: Nothing

Cons: Slow again.

Cons: Expensive last minute rental and they couldn't offer me a better deal at the counter because I booked through Kayak

Cons: The fact that there was no education given to me about the 'hidden costs' and what I should plan on

Cons: Gas tank was not full Reserved car was not available way reserve a car?

Cons: They refused to honor my one-way reservation, also dude at the counter didn't know New Mexico was a state and said he wouldn't be able to work with foreign identification...this place is not cool

Cons: Additional costs (+45%) which I found out when returning a car.

Cons: Telephone customer service was terrible. Poor communications overall.

Cons: went to drop off car, but there were no instructions on what to do. finally, i wandered into the terminal to find a desk after a few minutes. would be nice to have instructions for this out by where the cars are parked.

Cons: Car had only 1/4 tank of gas and I needed to be at LAX within two hours of time car was ready, so I was a little late due to gas stop.

Cons: No place to park car

Cons: Can't understand why you get such a charge for drop off in another city, especially from Santa Barbara to San Diego. Must be lots of traffic between the two all the time. Seems like a non reason to charge more.

Cons: I was overcharged for gasoline since they did not deduct the gas price from my final bill, even though I returned with a full gas tank. I also never received an e-mail receipt as the representative at the desk claimed. In the end I paid for a tank of gas that was not reimbursed.

Cons: Got the "Manager's Special for $100", for 2 days, which was for a mystery car, but usually you can tell that it's a standard sedan. When I went to pick up, they offered me a Chevy Aero or something tiny, which would have cost the same as if I had reserved that type of car, without the mystery. No big whoop - I ask for an upgrade thinking it would be the difference between this class of car and the next class up. Nope - $45 extra dollars per day for a 2016 Chevy Impala (I rented in 2017) with 20K miles, that had no features on it and smelled funny. So $226 total for 3 days in a beater car by industry standards. Do you think that's a good deal? Will avoid Dollar in the future when I can.

Cons: Cost was higher than "normal" because we picked up the car at one location and dropped it at a different location.

Cons: ) 10.00 a gallon gas charge if car isn't full when there are no close buy and obviously labeled gas stations!!!! RIP OFF. 2) Had to call rental,company too find drop off location because of poor singage. Turns out location was excellent, just hard to define. 3) Bluetooth on my device not supported by vehicle, this is a Chrysler problem. They have a very awkward and limited audio system. Don't use Chrysler.

Cons: Car had a lot of miles (for a rental) and its fair share of dings & window chips. Noted this to the lot attendant who responded that all had (previously?) been recorded as he hurriedly rushed by. Transmission shifted quite abruptly at times, both while accelerating and slowing. Was not offered a choice of car models at the rental counter.

Cons: No paper maps in car or available at pickup. Tank was supposed to be full. When i filled up from empty it showed 535 miles yet we traveled less Than 400 miles.

Cons: So day rate meant additional charges, including mileage and hours. That wasn't mentioned in the booking online. I bought the insurance through Kayak's site, but the guy said it was useless, should have bought avis insurance and tried to tack it on.

Cons: Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.

Cons: An employee gave us the wrong van. It was not completely clean, the tank was not full and all 4 tires were low. I was somewhat frustrated when I had to top off the tank and put the proper air pressure in the tires. When we returned the van the manager felt very bad and was very apologetic. He handled the situation in a professional manner and ultimately gave us 50% off of the rental cost. Even though the experience started off poorly it was handled very well in the end and I would rent from them again.