Cons: Maintenance light came on and low tire pressure came on.
19 May 2017
Cons: I had a very bad experience, and i would like some of my money refunded.
I have been told that the Hertz staff with whom I spoke put notes in the account.
I was given a choice to pick-up a car as late as 9 pm, if i am not mistaken.
I scheduled a pick-up for 6 pm, but learned that the office from which I was supposed to pick-up closed at 6 pm. How can I pick-up a car at 6 pm from an office that closes at 6 pm?
You then charged me more than thirty dollars to pick-up the car at a different location.
I request a refund of the difference between the original rate, approximately $72., and the final rate of approximately $114.
Please respond to me at email@example.com as soon as possible.
18 Sep 2017
Pros: Clean and nice car. Rental extension was easy and inexpensice
Cons: The hotel lobby needs more than 1 person to assist. Very friendly guy but it took 40 min to get the car due to waiting as only one person could assist each customer (about 15-20min per person)
18 Oct 2017
Pros: Good service and good car suitable for its purpose
Cons: The side mirors of this type of car (Nissan Versa) have limited viewing angle, and often other vehicles driving close by cannot be observed.
11 Oct 2016
Cons: Tried to slap on extra fees than what Kayak quoted. Gave away my original car bc I didn't pick-up within 30 minutes of my reservation. Generally poor customer service.
20 Oct 2016
The worst rental ever.....
Cons: Terrible service at location picked up. Had to wait over 11/2 hours before we were able to leave, also sales reps were trying to up sale us saying they had no cars to rent us, only the next size, and they wanted an additional $160.00.I have rented cars from every car rental company, and I have never had such a war to get a car, at the reservation amount. Also the car was not vacuumed, cleaned in or out, and mud all over the exterior.We even took pictures due to the unbelief that they actually let a car in that condition leave there lot. The chances of using your service as well as Hertz,is over.
27 Oct 2016
Cons: My rental pick up time was for 6:00pm. I called at 5:30 and told them I couldn't make it by 6:00 and that I would be about an hour late. The customer service rep said no problem. I asked if he wanted my name and he said no need. When I got there at 7:00 the hertz team was not there and the hotel staff informed me that hertz closed at 6:00 and they all went home at that time. I was never notified of this by the hertz rep.
1 Nov 2016
Cancelled! Queens is NOT New York, NY pick up.
Cons: Deceptive pick up assigned. Cancelled when I realized pick up was not New York, NY but actually Queens, NY.
4 Nov 2016
Pros: have to say almost nothing
Cons: at the first moment a employee of Hertz did not want to accept my credit card (or his system), but few moments later his colleague show him how to do it - without his colleagues we would not be able to rent a car at all !
secondly he told us that insurance we did thru Allianz is useless and sold us another one, but saying that it is for same price, otherwise it was 2times expensive
14 Nov 2016
Pros: The employees at Hertz were exceptional. Thanks!
Cons: We reserved online for 1pm on a sunday. We arrived at 1:05 to see they were closed. We were late, so we were ultimately responsible, but I think it's clear that they should make the last reservation 12 or 12:30 if they close at 1. Or maybe give us a courtesy call to let us know that we can't reserve a car if we are a few minutes late.
The guy who turned us away was rude and short with us. He made it clear that he could not care less that our travel plans were screwed up. He could not be bothered to point us in the right direction of somewhere we could get a car.
I'm going to avoid renting from Enterprise from now on
23 Oct 2016
Pros: Friendliness and service.
Cons: No one told us they closed at 6 p.m. I made it in on time, but it was due to luck--not planning.
27 Nov 2016
Pros: The staff at the Enterprise in Jamaica, NY was wonderful. Very helpful.
Cons: Gas was not included in cost of rental. You could opt in at a low price per gallon,but it was still disappointing.
6 May 2017
Worst Service I've ever had
Pros: The staff was friendly
Cons: Had a reservation when I arrived they didn't have 1 car available.
22 Jun 2017
Pros: The workers were nice.
Cons: I did not like that I had a reservation for 4pm but when we showed up an employee had taken our car somewhere and we had to wait 30min or more to get into our vehicle- which ended up putting us an hour behind for our out of town show we were trying to make it to. I did not like that the car only had half a tank of gas when I got it. It also had ashes clearly left in the car from a previous driver. Not in an ash tray just in random places all around.
6 Jul 2017
Good Car Rental
Pros: We've used Enterprise a couple of times and have always been happy. The car was what we expected, and it was clean and in good shape. Good value for the money.
19 Sep 2017
Cons: I was told to call a half hour before my pickup, to make sure I was picked up on time. I called at 0930, then again at 1000 and again at 1030 at which time I was put on hold for almost 15 mins then I was told someone would be there to pick me up. Once at the office there were 5 men sitting around a desk laughing, maybe these weren't the men that could have picked me up but it was unprofessional to have the sitting around laughing it up. The car smelled like smoke and was dirty on the inside. Won't go back to that office.
2 Dec 2016
Pros: Caroline and Dave were both very helpful and friendly. And I was in and out quickly on both pickup and return.
16 Jan 2017
Pros: Excellent customer service, despite it being a very busy day they all did everything possible to assist and get me a car as quickly as possible. Will definetly come back.
8 Oct 2016
Pros: Car was excellent-
Good pick-up speed
Clean Good mileage
Getting car was fast and orderly