Pros: The Mitsubishi Lancer rental car was comfortable, easy driving and fuel efficient. Staff patient and helpful with me getting my rental.
Cons: Payless Car rental office seems to have printer problems, not able to get paperwork receipt
20 Dec 2016
Pros: It was quick to pick up and a sturdy car overall.
Cons: For some reason I got charged $60+ extra once it was returned
22 Oct 2015
Gave me unsafe car in the dark
Cons: I rented a car after work on Friday to take to the eastern Sierras for a long weekend. When I picked up the car it was dark out. They gave me a form to do a car inspection. The car body was fine, and nothing popped out as bad on it (the first car they had me look at needed an oil change). I didn't even think to look at the wheels. I parked it overnight inside garage, then left the following morning. Three hours into our trip we stopped for lunch. On the walk out to the car I noticed a bit of hubcap missing on the front left wheel. It turned out to not be hubcap, but actual wheel! The actual wheel was damaged, exposing part of the bead of the tire. I immediately called payless, and was told to take it to the closest payless (about 2 hours away). After driving for about 30 minutes, I was a bit worried about an impending blowout (on a front tire, no less) and decided to pull over and put the spare tire on. To my frustration, I found that our rental car had no spare tire! Nervously, we drove the rest of the way to the closest payless in Fresno, where we were initially told it would be no problem, and that they would swap cars out for us. The only catch was the car needed to be returned to Fresno?! They did finally offer us a "high millage" minivan, that we could take one way, which we politely declined.
At that point we cancelled the rest of the payless rental and got a one way rental from dollar, that was affordable, drivable, had a spare tire, and the agent was extremely helpful. When we were just about to leave, the payless employee came out and notified us that his manager told him we would potentially be charged for the damaged wheel.
So... Overall, payless rented us an unsafe vehicle, turned our 5-6 hour day of travel into 11, and may make us financially responsible for the whole thing. They haven't yet, but it's a call I'm not really looking forward to.
9 Nov 2015
Pros: Less money.
Cons: Car did not run well. Not very clean. Signs unclear to return.
30 Nov 2015
Pros: The counter person seemed to care
Cons: I reserved an SUV because I was bringing my family. I had a stroller 7 bags 2 kids and my wife and I. We waited 2.5 hours for a car with a 2 year old and an 11 week old out in the cold. They did not have the vehicle I reserved and tried putting me in a Elantra I couldn't even put my stroller in it. Luckily my family drove up and was able to bring their truck to grab my stroller and one bag that wouldn't fit. The answer to the issue by Payless was "sorry" I will lot be using this system or that car rental again if my family wasn't there Me my wife and kids would be stuck
6 Dec 2015
Cons: This was my first time renting a car from an airport. I was not clearly explained the pricing for "full coverage" and found out the cost of my rental was four times the amount I thought it would be. Had I been explained the cost of the coverage, I would not have agreed to it specially since I have my own car insurance. I figured it was just extra coverage, something trivial. Needless to say I was not happy with the end of rental.
23 Dec 2015
Pros: Its alright for 1 day, not sure for longer periods
8 Jan 2016
Pros: Very very good condition and the girl who was working on the counter she is very very good and professional and friendly in Oakland. And Ontario.
8 Jan 2016
Bad Overall Experience
Cons: They never mentioned about the additional fees. A 70$ initial statement turned into 190$. Over that, the car was not in a driveable condition - the brakes were very loose. I returned the car in a day when I was scheduled to rent it for 4 days! Payless never again!
16 Jan 2016
Pros: I loved the Jamie manager at the Oakland airport was the most welcoming and personable ever seen!!
Cons: This car rental office screwed me on one day of rental cost and, and this is the part I hate (and couldn't reverse), 7 days of "basic insurance". My total bill was more than twice as high as the price I signed up for through Kayak. And they still haven't managed to send me the bill, they just called me and charged my card,
29 Oct 2016
Pros: easy and quick pick up. friendly people
24 Nov 2015
Pros: Great customer service. Really. Car was great for what we needed.
Cons: Some of the pricing was different than what was listed online.
17 Jan 2016
Great car, nice people, a little lacking on the de
Pros: Low mileage Infinity. Pleasant people. Fast return.
Cons: Car looked like it hadn't been cleaned upon previous return. No biggie. A damp rag took care of the drips, dirt, and dust. Sometimes things get missed and this was one of those times. That was only flaw.
26 Apr 2016
Pros: Positive attitudes of staff and quality truck rental.
Cons: Had to book online to get unlimited miles.
16 Jun 2016
Pros: value and ability to drop at another location
Cons: Truck wasn't ready when we arrived. No gas andbhadbto he cleaned.
1 Aug 2016
Pros: Great customer service from all staff. I was very surprised - you typically don't get very friendly, happy and sincere service from most rental companies. This location had great phenomenal customer service and would recommend.
9 Oct 2016
Misleading search result
Pros: I like Enterprise & prefer to use them for my car rentals
Cons: What I did not like about this Kayak listing was that I searched for car rentals at the Oakland, CA airport. The search result gave me an Enterprise location that was 30 minute drive from the airport, with no shuttle service. I felt the search result was misleading. Fortunately, I checked the address of the Enterprise location provided by the search result, and found out it was not at the Oakland airport. I was able to cancel the Kayak reservation and book directly with Enterprise for a car at the airport.
15 Oct 2016
Trust, But Verify!
Pros: The Enterprise Staff eventually accommodated me, but the location the suggested airport rental was actually downtown.
Cons: We've had reservations for over a month only to get there and find out there were no cars available for anyone except Gold members! They were waiting on cars to come in and couldn't tell us how long it would be. Several people in front of us waiting. We were told after initial check-in that we would only have to wait 15-20 minutes (I asked). It turned out to be over an hour! The worst part was not knowing if even after an hour when they would have a car for us, as they did not even know. Another guy had an appointment at Pixar and was very distressed that they had no answers for him either. I asked someone that worked there if this was normal and was told "sometimes". That is not acceptable and I will never rent a car at least at the Oakland cite with Hertz.
26 Oct 2016
Cons: If i start my car search for a specific pick up location it should be that location...you stuck me with extra airport fees and hire costs that were not in the origonal quote...i will never use kayak again. This is not a review of hertz they did great ....KAYAK WILL CHEAT YOU
28 Oct 2016
Deceptive on Kayak
Pros: Despite the mistake on my Kayak rental, Hertz was very helpful in finding me a car that while not what I rented, was good enough to get me through the trip successfully.
Cons: Have to be very careful on the rental location on Kayak. Despite doing a search for oakland airport, it gave me a location and I rented the care from downtown oakland, which didn't do me any good.
1 Nov 2016
Clean and easy.
Pros: We rented a volkswagon buggy and it was such a smooth car. It was also clean, and best value for your buck!
27 Nov 2016
Be Careful of Sat. Hours
Pros: I liked the price of the vehicle and overall, the vehicle I paid in advance for but the person who checked me out bumped the car as she was backing it out, damaging it.
Cons: I absolutely did not like the fact that the car was rented to me for
2:00 p.m. for a week rental, returning the vehicle at 2 p.m. but the office is closed on a Sat. at 12:00 p.m. so I had to run around trying to find another open location and fight over being charged for dropping the car off to another location. I was not informed in my rental that the office closes after 12:00 p.m. on a Sat. and is closed on a Sunday. Again, I rented the car at 2:00 p.m. The person checking me out should have made it very clear that I'd have to return the vehicle by 12:00 p.m. and I should have been given a discount for the abbreviated rental hours.
3 Jan 2017
Bad service, multiple locations
Pros: I'm still dealing with Hertz and my trips been over for 24 hours now. My girlfriend and I rented a car to go to the Grand Canyon over the holiday. I had a reservation for noon at the Oakland Hertz on Webster street. When I got there I was told (along with others that had been waiting ) that there were no cars available. This is the 2nd time this has happened to me while renting from this location. They told me come back and after getting some lunch and walking around, there was a car available for me. The car was fine, no issues there.
I rented the car for a week and when the car was due in the location was actually closed for the new years holiday at 1pm. Well there was someone there but they said they could not take my car anyway. They sent me to the downtown location, which was also closed but had a drop off. I dropped the car off, put the keys in the drop box and figured I was done finally. I woke up today and another 60 dollars was charged to my card as if I still had the car out on rental. I called both locations and after 24hrs since dropping the car off the return still hasn't been "processed". I think the keys are still in the drop box even. I foresee me having to talk repeatedly with both locations to make sure I don't pay for the additional rental day.
Perhaps renting from the airport location would of been a wiser move.
7 Feb 2017
Cons: Couldn't find the location was on phone got 10 minutes untill they picked up had to get other transportation to get to my appointment the rental park was further than my appointment lol they said take the Bart to rental yard lol
12 Feb 2017
I was billed twice.
Pros: The car was OK, and Hertz at the Airport was fine, but I got billed twice.
I am trying to sort it out.
The site I used was a bit confusing and somehow I got billed for a car I did not use.
Cons: I got billed twice.
I just got home and I am trying to sort it out.
The site I used was a bit confusing, and somehow I got billed for a car I never used.
23 Feb 2017
Cons: Rental reservation was at 6pm, which was also the time hey closed. Without any notification, I show up shortly after 6 (in the rain) to a locked building. Customer service could not supply another car at another time or location without increasing the rate 3 fold. At the very least I was able to get a refund, but ended up booking a last minute reservation elsewhere for a higher rate.
3 Mar 2017
Pros: I reserved this car believing the location was the Oakland Airport. It was actually 15 minutes from the airport and I needed to take an Uber from the airport to pick up the car. Once there, the pickup was fast and the attendant was friendly. The car only had 700 miles on it (practically brand new). The cost was very reasonable. To drop off the car, we once again had to take an Uber to the airport from the rental location, but that was not a big inconvenience, and everything worked out great.
Cons: The pick up was over 2hrs and the staff didn't seem to know what to do with the booking. We were misinformed with renting a better car - the cost did not include taxes and so subsequently we couldn't afford that car. If we'd been better informed from the start, we wouldn't have needed to waste 2hr of our holiday.
22 Mar 2017
Poor pickup experience, and unnecessary extra car
Pros: Pick-up truck instead of an economy car
Cons: There were no car available at pick up (Oakland airport).
All lot of customers were forced to wait indefinitely, becsuse their/our car were not ready. Theo only customers that left the Budget counter accepted a paid upgrade.
In the end, the attendant offered to give us a pick up truck, so eventually off we went.
25 Jul 2017
Cons: Price charge was different than my reservation
9 Aug 2017
Cons: Rental agent could have been more forthcoming regarding the toll policy in CA - I was planning to pay cash as I went but that is not possible in CA (which I did not know) now I will be charged the daily toll fee plus other surcharges
22 Nov 2015
Cons: They charged me twice and they charged me more than the promised estimated total cost.
28 Nov 2015
great service, nice car
Pros: We rented a minivan and it came with all the features (automatic doors and trunk, dvd player). We even got the option to pick what kind of minivan we wanted. They were helpful and accommodating and it was a painless process. nice, clean car. cheap rental. a+ by everyone at budget involved. Thanks!!
Cons: a little long at check in...
29 Dec 2015
Pros: The car was new and fun to drive
Cons: Immediately after dropping off my car I noticed j left my house keys attached to the rental key. I was told I have to come back during the day. I have called and showed up and asked about my keys and no one has responded to me. It's been a little over a week
17 Feb 2016
Good price. Bad service.
Pros: The price I paid and the cleanliness and quality of the vehicle.
Cons: Took 2 hours to rent the vehicle and I am a RapidRez member. Received wrong vehicle the first time and had to wait back in line to get correct one.
21 Feb 2016
Pros: Car met all the above
22 Feb 2016
Cons: I was charges $30 more in taxes and fees than the confirmation.
Cons: Car apolstry was dirty.
Advertised as a mystry car good for transport of 5 adults. Arrive and it was a compact. Told that Thrifty policy is that a compact is fine for tranporting 5 adults. Not good.
2 Mar 2017
Pros: Service was exactly as you would expect - not the fastest but not too slow. The car was cheap, loud and certainly not exciting. If you plan on driving a lot, the prepaid gas price at Thrifty (Oakland, CA) is a good deal compared to some of the other rental agencies like National - same price as the surrounding area gas stations. Overall, I paid for a cheap economy car at a budget rental company and got exactly what I expected.
Cons: It was a Hyundai Accent - what's enjoyable about that car?
18 Nov 2015
Couldn't be easier
Pros: It was so easy to drop off the car. Easy to access and the shuttle to the airport was quick.
29 Nov 2015
Excellent and speedy
Pros: Most everything
20 Sep 2016
Bait and Switch
Cons: You bait and switched me. When I reserved online the price was $215. When I returned car in SFO you charged me $381. You defrauded me. You owe me $186
My name is Michael HalloranMy RR was 185911180
My RES was H0594160696
24 Oct 2016
Cons: Had to wait 1 hour and 45 min before we could pick up our rental. Then, they tried to give us a smaller car than we paid for!
30 Oct 2016
Pros: Great Friendly service. When they saw how tall I am (5'5""), they gave me a bigger car. They were awesome!!
31 Oct 2016
Beware of hidden costs and upsales! (duh.)
Pros: The pick-up and return process was very streamlined and easy, and staff members were friendly and informative.
Cons: Like a sucker, I fell for the counter agent's encouragement to upgrade from an economy to compact car (on account of the stormy conditions), as well as to pre-pay for gas (on account of the likelihood of my using a full tank), and to purchase the minimum insurance that would cover damages to the car... throw a few taxes and fees in there and, next thing you know, the advertised price of $42 was $110. Standard practice in the rental car industry, I'm sure...
14 Nov 2016
Pros: The rental agent was very nice and everything worked out great. Good value, Pickup/Dropoff very easy.
17 Nov 2016
Pros: Good price. Counter person gave the sales pitch for all of the insurance and fuel add-ons, but was less pushy than most. Rental and return process was quick and efficient.
Cons: The full size car I thought I had rented was not available. I had to wait over 30 minutes to get ANY car.. Then, had to wait 15 minutes at the exit booth while the car I was given off the lot was cleared to leave. I had to be a work later that day and this experience kept me from getting a nap before my shift began. This rental experience was a borderline nightmare!!
27 Jan 2017
Would not rent from Fox again
Pros: The upholstery of the car had burn marks on it. The seat belt had a notch in the belt that made it difficult to use it. There was no rear window wiper that I could locate.
Worst of all the driver's seat was very uncomfortable on my back. I would never rent from Fox again.
11 Jul 2016
Pros: Cheap. Mostly friendly staff.
Cons: Poorly trained and understaffed. Took 40 minutes to both check in and out. There was an error on my bill that I had to resolve inside. My car smelled like stale cigarettes.
11 Jul 2016
Cons: Call customers in advanced to let them know that the car reserved is not even available
18 Jul 2016
Cons: When we picked up the car we (and several other announced customers) had to wait 40minutes for a car to be brought: there were no economy car and the manager refused to upgrade us.
18 Jul 2016
FAIL FAIL FAIL
Pros: Counter person was nice and professional.
Cons: THERE WAS NO FULL SIZED VAN AVAILABLE. MESSED UP PLAN FOR 9 PEOPLE. WILL NOT USE NOR RECOMMEND TO ANYONE EXCEPT MY ENEMIES.
2 Aug 2016
Cons: Car was not reserved. Had to wait an hour to get a car, which made me two hours late to my destination due to additional traffic at the later hour. Personnel were insolent and uncooperative in working to resolve my concerns and issues.
9 Aug 2016
Cons: After waiting over an hour I had to take a car that was 2 levels down from what I reserved and paid for because that was all they had. It was dirty inside and out, had high milage (37.5K). Tires were worn past the point of needing to be replaced, passenger front was broken and unusable. Back seat was so filthy I had to buy a beach towel to put on it so people could sit on it. NEVER RENT FROM FOX RENTAL CARS.
25 Sep 2016
Wait and wait some more
Pros: Car OK. Staff in difficult position awaiting card. Understaffed.
Cons: Waiting 1 hour + to get car
27 Sep 2016
Pros: The pick up and drop off were easy.
Cons: The cars condition was pretty bad. It had all kinds of minor damage all around as well as a burn mark in the drivers seat. The front drivers side fender was slightly loose and not properly attached. The car also should have had a Key FOB to lock and unlock the door, we were only given a key. Overall not a happy customer.
Pros: One way rental good value. No hard sell to take out ectra insurance or upgrade.
Would have appreciated a little more help with car selection and a brief familiarisation. Instead was directed to a number of cars to make a choice and then left to get on with it.
10 Feb 2017
Pros: Very fast and easy check-out and return. Friendly staff.
2 Mar 2017
Pros: Very efficient check in and check-out process.
21 Jun 2017
Pros: Nice car.
Cons: We were upgraded automatically. We wanted a car that got good mileage and car got 30 miles to a gallon but it used premium. We were in California so it got expensive.
14 Jul 2016
Easy rental, Best Price
Pros: The price was the best on the lot! Friendly staff too at Oakland airport!
Cons: A little slow at the pick up, but thats to be expected these days...
18 Aug 2016
Cons: Price I paid,dollar was 17 percent cheaper
22 Aug 2016
Pros: It was so easy since the beginning, with the reservation and the pick up, at the pick up place my sister in-law didn't feel comfortable with the car we originally reserved and they gave us a car where my sister feel comfortable to drive and we end up paying less. Thank you kayak and Alamo rental place in Oakland.
12 Sep 2016
Pros: Pickup was simple and they had someone help direct you to the rental. Dropoff was quick and simple as well.
29 Sep 2016
More efficient vehicles
Pros: Car had enough room and was comfortable. Operated well and had no maintenance issues.
Cons: Really would like to see more electric vehicles or for a ride like I took(over 1000 miles) at least a hybrid option
7 Oct 2016
Pros: picked up in Oakland. dropped off in San jose!
Cons: I was OVERCHARGED $467.39 instead of the $202.71 in my contract RR657234454 because I returned the car at SFO instead of OAK airports. THESE IS PREDATORY CHARGES. I would accept a $25 to $50 surcharge for the burden of driving the car 30 mins north, but this is abusive. I would not recommend any of my friends go through this painful service.
9 Sep 2016
Pros: Fairly easy pickup and drop off. Car was clean inside but not in the best shape on the outside.
Cons: I feel a bit cheated, I made a reservation for a compact car but I got a Toyota Yaris, which I'm pretty sure belongs in the economy category, which is below compact. There was not a good selection of cars to choose from.
11 Sep 2016
Pros: I was given the car I was told I would have
Cons: There was alot of aggressive up selling. The car class i was told I was getting was inaccurate.
15 Sep 2016
Poor service and product. Never again
Cons: One clerk, do 30 min pick up. Cars not ready. Reserved mid size. Given compact for same price.
26 Sep 2016
Right on Time!!!
Pros: I was impress that the service was prompt for myself... The agent was very knowledgable and helpful for I did book a day later and was able to obtain the same rate... Excellent job!!!
6 Oct 2016
Poor customer service
Pros: Once I got the car, the car was fine and drop off was easy.
Cons: The woman at the front desk tried to sell us upgrades, gas and insurance very insistently, then sent us up to the counter.After a 10 minute wait, we were directed to a group of cars to choose from. Other customers were looking at all but one of the cars, so we took that car, and drove it to the exit. The woman at the exit indicated that we could not take that car; that it was not available. We had to go back and then find another car.
15 Oct 2016
Pros: Great service
Just changing cars at the start
14 Nov 2016
Tried to Raise Rate Twice
Pros: Both during check-in an check-out, Dollar tried to double the rental rate. Each time, I had to speak with a supervisor. I don't believe that this was an innocent mistake. BEWARE. Bait-and-Switch.
Cons: Nothing. It was a very negative experience.
20 Nov 2016
Got ripped off for not having a credit card
Cons: The desk attendant would not rent to me because I didn't have a credit card. I was never told that using a debit card would be an issue. They then called in a very suspicious retail car company that charged me triple what I expected to pay and gave me a milage limit on my car.
I will never use Dollar again and hope nobody else does I was blatantly taken advantage of.
This was my first time booking through kayak and will never use this service again either.
I knew my deal was to good to be true and payed in the end.
27 Nov 2016
Car was not the standard I reserved
Pros: Car was not the standard size I reserved and I would have had to pay significantly more despite the clarity of my email confirmation. Then I had to pay an extremely expensive fee just to use the easy pass (not talking about toll) which is bullshit. Horrible customer service and pickup.
Pros: Good value on a one-way rental (pickup downtown / return to the airport.) And the drop-off at SFO was very quick, with efficient and courteous staff.
5 Jan 2017
Pros: the price for returning to a neighborhood location vs the airport was significant. This was a little far and might have been a 30 dollar uber to the Oakland airport but I had a friend to take me anyway... So mostly I appreciated the significant savings by using off airport pick up and delivery
20 Feb 2016
Cons: The drop off in Oakland Airport is very confusing to find the correct entrance to their parking lot, but not too bad.
2 May 2016
Don't rent from AVIS!
Pros: After waiting in line that didn't move for over 30 min, we went to Alamo! We got the same car, cheaper and in and out in 10 minutes! Avis was understaffed and lacked customer service!
Cons: AVIS lacks customer service! We were sched to pick up our car at 9 am. There was a line of 12 other people a head of me, the person at the front of the line had been waiting for a hour!!! Horrible service!!! Never Again!!!
12 Sep 2016
Cons: Slow lines checking in, car was covered with splashed bugs in the front, the in convince of waiting for a bus going and coming, and the crowds/lines there
29 Jan 2017
2 May 2017
Smell of the car
Cons: Car was smooth and worked well but for a 30000 mileage nice SUV Not sure why smelt so bad. And you can not know these things until you are in it and have signed the contract.
16 May 2017
Pros: Easy to use
5 Jul 2017
Cons: Excellent service but pricing could be more competitive.
11 Jul 2017
Pros: Process was smooth and quick for both pickup and drop off. There was someone working at the counter at 12:30am when we arrived, and we were able to get a car seat that hadn't been reserved.
Cons: They charged $50 for rental of the car seat. : (
Pros: Easy interface on line to find, reserve vehicle. Received confirmation promptly. When picking up vehicle at National, rep was pleasant, helpful and reservation was in the system with no hassles.
Dropping off I got 2 thank yous from staff as I was walking inside.
Cons: When picking up the insurance offered was much higher than when it was offered online. I should have got it then??
29 Sep 2016
Pros: Ease of rental....started the process on line. Very helpful and courteous staff at the Oakland Airport site (I believe Christina may have been working at the counter).