Traveller reviews
Overall rating
6.8
Good
Based on 277 reviews
Boarding
7.0
Comfort
6.8
Crew
7.3
Entertainment
5.6
Food
5.4
Skip to main content
More
Find cheap flights on Avianca
Return
Economy
Avianca information
| IATA code | AV |
|---|---|
| Routes | 160 |
| Top route | Medellín Jose Maria Cordova Intl to Bogotá El Dorado |
| Airports served | 47 |
| Top airport | Bogotá El Dorado |
Recent reviews
Traveller rating
1832
666
485
603
11
Find reviews that mention:
flight attendants
flight was delayed
connecting flight
great flight
excellent service
food was good
crew was friendly
old plane
great airline
la comida
customer service
hour delay
business class
everything was ok
-
10.0
It was the smoothest flight ever! Even though it was the tiniest plane.
review from
-
10.0
Overall experience was excellent
review from
-
6.0
Horrible experience at ticketing. Too few clerks.
review from
-
2.0
Muy lamentable la demora Medellin Bogotá una hora de atraso Bogotá Medellin una hora y media de atraso Problemas operacionales y cambio de avión en ambas Decepcionante
review from
-
2.0
They sold my ticket made me by my own ticket twice I am getting legal advice about what they did
review from
-
8.0
After Covid, on board service is non existing. Due to cost restrictions, the entertainment service which years back was second to none, is not available.
review from
-
8.0
It was ok
review from
-
8.0
It was ok
review from
-
8.0
More healthy food
review from
-
8.0
The planes are old and it shows. However, they felt safe. Crew is great and the food is hit or miss. My flights were on time.
review from
-
4.0
Serve water and reduce temperature in cabin.
review from
-
10.0
Everything was great
review from
-
10.0
Everything was great
review from
-
6.0
I am user of weel chair...crew don't matter...parecemos ganado. ..cliente service very poor
review from
-
8.0
Appreciate the served small meal and tv
review from
-
6.0
Was charged $80 for checking my carry on which was supposed to be delivered to my connecting flight. As I walked by the carousal there was my carry on… Carried it on my flight from Cartagena to JFK NYC. I should not be charged the $80 carry on fee as if I didn’t get my carry on then it would be stuck in Columbia.
review from
-
6.0
My entertainment didn’t work through my flight, the crew member did the best they can but did not work.
review from
-
10.0
All was good!
review from
-
4.0
Seats were terrible
review from
-
10.0
Food is not good at all
review from
-
4.0
I had to pay another time my luggage, because I didn’t receive email but I showed them my discount from my credit card by taca
review from
-
8.0
Ok
review from
-
4.0
Didn’t like most of it - I was put in the emergency exit and asked to be removed from it and they didn’t accommodate me - no did they tell me what my obligations were - it was very uncomfortable because I couldn’t recline You can’t buy anything and they only offer water and coffee and a sandwich of their choice
review from
-
10.0
Great flight!
review from
-
8.0
Person at ticket counter did not know her job. Told me my check in information wasn’t mine. Duh. It WAS
review from
-
2.0
Kiwi.com took our money and then encouraged us to cancel our flight to San Jose saying they would assist us with a refund. They never assisted us. So we lost the flight and $1200. DO NOT BOOK ANYTHING THROUGH kiwi.com
review from
-
6.0
1 hour delay
review from
-
2.0
Flight was delayed, missed my connecting flight, airline was not helpful at all
review from
-
2.0
If you want a flight that treats you like a luggge or a cow or a non existent person. This is it. Where do I start?! The earplugs will give you a migraine. The movie/tv screen is unresponsive or has a 5 second delay time. Some functions on the tv screen do not work. Two small disgusting meals that even prisoners do not receive You cannot buy extra food or anything on your flight. Bathroom stinks. The flight was dirty to enter with. My first and last time using avianca This is a disaster.
review from
-
2.0
All monitors were broken. Seat backs broken so they would not remain reclined. Screen kept flopping forward and hitting me.
review from
Avianca FAQs
What is Avianca's carry-on size allowance?
Where does Avianca fly to?
What is Avianca’s primary hub?
How does KAYAK find such low prices on Avianca flights?
Flight status
Avianca route map
Top airports served by Avianca
- Bogotá El Dorado Airport (BOG)
- Medellín Jose Maria Cordova Intl Airport (MDE)
- Cali Alfonso B. Aragon Intl Airport (CLO)
- Cartagena Rafael Nunez Airport (CTG)
- Santa Marta Simon Bolivar Airport (SMR)
- Barranquilla E Cortissoz Airport (BAQ)
- Pereira Matecana Airport (PEI)
- Bucaramanga Palo Negro Airport (BGA)
- Cúcuta Camilo Dazo Airport (CUC)
- Miami Airport (MIA)
- Montería S. Jeronimo Airport (MTR)
- New York John F Kennedy Intl Airport (JFK)
- Pasto Antonio Nariño Airport (PSO)
- Madrid Barajas Airport (MAD)
- Mexico City Benito Juarez Airport (MEX)
Avianca contact information
- AV IATA code
- +57 18000 953 434 Call
- avianca.com Visit
Overview of Avianca
Travelers that fly with Avianca can choose from two different classes for their trip: Economy and Business. Economy provides basic amenities like a free checked bag, a complimentary hot meal, and access to the flight’s entertainment system, while Business will allow you to check up to two suitcases at no cost, benefit from priority boarding, and have access to the VIP lounges that can be found in certain airports.
Although this airline primarily operates out of Colombia, it services flights to over 150 destinations, many of which can be found in other countries. For those that would like to vacation in Europe, it is possible to travel to Spain, the Netherlands, Germany, and the United Kingdom. If you would rather go to a different country in South America, you can choose from destinations such as Guatemala, Ecuador, Uruguay, and Venezuela.
Avianca is known for having codeshare agreements with over 15 international airlines, including popular companies such as Air Canada, United Airlines, Iberia, Turkish Airlines, and Silver Airways.
Upwards of 10 different types of aircrafts can be found in this airline’s fleet, with some examples including Airbus, Boeing, and ATR. The Airbus A320-200 is the most common plane that is used, with more than 35 being flown by the company, and the aircraft is best for servicing medium-range flights that fit 150 passengers or less. The Airbus A330-300 is the largest plane that is used by Avianca, as it fits up to 300 passengers and crew members, making it ideal for longer international flights, such as to Europe.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.