Traveller reviews
Overall rating
6.7
Good
Based on 2,103 reviews
Boarding
7.0
Comfort
6.8
Crew
7.4
Entertainment
6.3
Food
5.7
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Avianca information
| IATA code | AV |
|---|---|
| Routes | 178 |
| Top route | Bogotá El Dorado to Medellín Jose Maria Cordova Intl |
| Airports served | 54 |
| Top airport | Bogotá El Dorado |
Avianca traveller reviews
Pros
"Great Airline with excellent Service!"
(in 221 reviews)
"The crew were very nice."
(in 277 reviews)
"Flight crew was very attentive."
(in 216 reviews)
Cons
"The flight attendant was rude."
(in 460 reviews)
"Business class seats are outdated."
(in 25 reviews)
"The food was good too."
(in 302 reviews)
Recent reviews
Traveller rating
113
43
43
118
2
Find reviews that mention:
la comida
crew was friendly
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6.0
Best seats
Reviewed Nov 2023review from
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2.0
Avianca: you pay for a high-end flight and you fly like a low (very low) cost!
Reviewed Nov 2023review from
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2.0
Avianca: you pay for a high-end flight and you fly like a low (very low) cost!
Reviewed Nov 2023review from
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2.0
They charge me $190.00 dollars for the baggage for the bag in side the plane and in the baggage compartment in the plane. The service I got bad bad bad they make wait for a log time and i got to the airport 4 hours before. I don't think I'm going to use you guys never never again no support . And I am going to tell all the guys and people i now to don' use KAYAK
Reviewed Nov 2023review from
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2.0
The worst airline in the world.
Reviewed Nov 2023review from
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2.0
The worst airline in the world.
Reviewed Nov 2023review from
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2.0
They reschedule my flight to an awful long one
Reviewed Nov 2023review from
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2.0
Wasn’t able to take the trip and no one could help me with a refund or rescheduling
Reviewed Nov 2023review from
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2.0
My international flight from LAX to Argentina had one free check in bag included in the price I paid, however your crew in LAX made me pay $95 USD to carry it on! Please note I had only on small size luggage (carry on size) and one backpack. I demand my $95 USD back that you guys charged me illegally in LAX.
Reviewed Nov 2023review from
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8.0
Ok
Reviewed Oct 2023review from
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2.0
Avianca is the worst most uncomfortable airline I've ever been in, the seats are incredibly small and offer no support, the worst experience I've had traveling ever, do not bother with Avianca
Reviewed Oct 2023review from
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6.0
They charge for everything including water
Reviewed Oct 2023review from
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2.0
The worst airline, the crew so mean and rude, everything was a nightmare, if I start to write, I'll never end
Reviewed Oct 2023review from
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2.0
Terrible Business cabin from GRU to BOG. I also flew from BOG to CUN on Premium seat, another disappointment. Not even water is offered for free! Avianca should be ashamed about this poor service.
Reviewed Oct 2023review from
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8.0
Take responsability by luggage damage is the minium expected
Reviewed Oct 2023review from
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4.0
At least free water in all flights Beverages are desired in international flights Luggage damages need be refund!
Reviewed Oct 2023review from
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8.0
I paid extra for seats up front, I expected unless the beverages wold be included,
Reviewed Oct 2023review from
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10.0
Better food
Reviewed Oct 2023review from
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2.0
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
Reviewed Oct 2023review from
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2.0
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
Reviewed Oct 2023review from
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10.0
Something to eat.
Reviewed Sep 2023review from
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2.0
The seats and leg room are a joke
Reviewed Sep 2023review from
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10.0
Great !
Reviewed Sep 2023review from
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10.0
Perfect !
Reviewed Sep 2023review from
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10.0
Avianca was organized in boarding and disembarking and all announcements were made in both Spanish and English 👍🏼
Reviewed Jun 2023review from
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2.0
Horrible service. Flight was delayed and the don't even offer eatwr
Reviewed Jun 2023review from
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2.0
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
Reviewed Jun 2023review from
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2.0
50% of flights book with Avanca have issues either reschedualed cancelled and their actions further supports their poorly managed airline do not use them only if there is no other options
Reviewed Mar 2023review from
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2.0
The only thing I like about Avianca is that it is the airline of last choice and they never disappoint my expectations
Reviewed Mar 2023review from
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10.0
Higher low cost.
Reviewed Mar 2023review from
Avianca FAQs
What is Avianca's carry-on size allowance?
On board Avianca flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Avianca assistance team will most likely ask you to pay extra for checked luggage.
Where does Avianca fly to?
Avianca offers direct flights to 54 cities in 23 different countries. Medellín, Bogotá, and Cali are the most popular cities covered by Avianca.
What is Avianca’s primary hub?
Avianca concentrates most of its flight operations in Bogotá.
How does KAYAK find such low prices on Avianca flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Avianca.
Flight status
Avianca route map
Top airports served by Avianca
- Bogotá El Dorado Airport (BOG)
- Medellín Jose Maria Cordova Intl Airport (MDE)
- Cali Alfonso B. Aragon Intl Airport (CLO)
- Cartagena Rafael Nunez Airport (CTG)
- Barranquilla E Cortissoz Airport (BAQ)
- Pereira Matecana Airport (PEI)
- Bucaramanga Palo Negro Airport (BGA)
- Santa Marta Simon Bolivar Airport (SMR)
- Cúcuta Camilo Dazo Airport (CUC)
- Montería S. Jeronimo Airport (MTR)
- San Andres Island Airport (ADZ)
- Miami Airport (MIA)
- Pasto Antonio Nariño Airport (PSO)
- Valledupar Airport (VUP)
- New York John F Kennedy Intl Airport (JFK)
Avianca contact information
- AV IATA code
- +57 18000 953 434 Call
- avianca.com Visit
Overview of Avianca
Travelers that fly with Avianca can choose from two different classes for their trip: Economy and Business. Economy provides basic amenities like a free checked bag, a complimentary hot meal, and access to the flight’s entertainment system, while Business will allow you to check up to two suitcases at no cost, benefit from priority boarding, and have access to the VIP lounges that can be found in certain airports.
Although this airline primarily operates out of Colombia, it services flights to over 150 destinations, many of which can be found in other countries. For those that would like to vacation in Europe, it is possible to travel to Spain, the Netherlands, Germany, and the United Kingdom. If you would rather go to a different country in South America, you can choose from destinations such as Guatemala, Ecuador, Uruguay, and Venezuela.
Avianca is known for having codeshare agreements with over 15 international airlines, including popular companies such as Air Canada, United Airlines, Iberia, Turkish Airlines, and Silver Airways.
Upwards of 10 different types of aircrafts can be found in this airline’s fleet, with some examples including Airbus, Boeing, and ATR. The Airbus A320-200 is the most common plane that is used, with more than 35 being flown by the company, and the aircraft is best for servicing medium-range flights that fit 150 passengers or less. The Airbus A330-300 is the largest plane that is used by Avianca, as it fits up to 300 passengers and crew members, making it ideal for longer international flights, such as to Europe.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.