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Cons: Some of this stuff need to be a little more friendly and courteous

Pros: The food was okay

Cons: . They left our bags in in Bogota and when I get to Miami only one guy to help everybody and when the extra how came they were very rude to the people who can understand how to fill out a paper work

Flight didn't happen

Cons: This airline is awful. Their customer service is nonexistent. I will not fly them again.

Flight didn't happen

Pros: Due to a pilots strike, Avianca cancelled our flight but didn't bother telling us! We spent the whole day trying to figure out what happened and our vacation didn't happen.

Cons: This airline is awful. Their customer service is nonexistent. I will not fly them again.

Almost cost me an extra $380

Pros: Nothing

Cons: First, the departure terminal didn't show up on the reader boards until it was almost time to go, so I had to sprint down to our gate. Then, they boarded by zones, but I had no idea what zone I was supposed to be in and it was nowhere on my ticket. Anywhere. Then, when I finally decided to go try to board, they wouldn't let me because they said I didn't have a return ticket. In fact, I had proof of onward travel in three different forms. But they insisted that I had to have a flight as proof of leaving Guatemala and assured me that customs would prevent me from entering. They also said I had 5 minutes to book something or I would miss the flight. No one ever paged me to discuss this prior to departure! And do you know how much Guatemala asked about my onward travel? Zero. Nada. In the fluster of buying an almost $400 ticket, I clicked to book through a third party that doesn't allow refunds. Fortunately, after I landed I called them right away to cancel and managed to make it happen since the ticket hadn't been issued, but if I had failed at that it would have been at least $130 when all was said and done. Ride was uncomfortable, flight attendants we're rude and impatient, and I was ignored for food service.

Pros: Good service

Cons: Not individual TV Different seat for the other ticket Issues with the hand bag in the moment of boarding