Traveller reviews
Overall rating
6.1
Good
Based on 423 reviews
Boarding
6.3
Comfort
6.2
Crew
6.9
Entertainment
5.9
Food
5.6
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Air Europa information
| IATA code | UX |
|---|---|
| Routes | 116 |
| Top route | Madrid Barajas to Las Palmas de Gran Canaria |
| Airports served | 51 |
| Top airport | Madrid Barajas |
Air Europa traveller reviews
Pros
"the crew was nice."
(in 131 reviews)
"Friendly crew short plane trip"
(in 40 reviews)
"Flight Crew was very good"
(in 84 reviews)
Cons
"Delayed over 7 hours flight out."
(in 42 reviews)
"Flight was from Madrid to Miami."
(in 3 reviews)
"Boarding was approximately 40 minutes late."
(in 19 reviews)
Recent reviews
Traveller rating
22
5
3
16
0
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8.0
Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.
Reviewed Jul 2023review from
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10.0
Great experience, I just wish airline seats were more comfortable in general.
Reviewed Jul 2023review from
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10.0
Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.
Reviewed Jun 2023review from
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2.0
Totally unprofessional crew, lack of empathy and disrespectful responses. Flight got delayed for Mechanical issue for 3 hours got on the runway then back, then disembarked and just waiting with no one explaining anything and missed my connecting due to that.. the crew total lack of professionalism is totally unseen anywhere.
Reviewed Jun 2022review from
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2.0
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Reviewed May 2022review from
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2.0
Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Reviewed May 2022review from
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8.0
Arrived almost 1 hour late to panama city
Reviewed May 2022review from
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10.0
I have loved the flight, very professional and caring staff.
Reviewed Nov 2021review from
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4.0
I was in flights from sap paulo <-> Madrid, the last one 11/15/21, That takes around 10:30 hour. Can you imagine that is served only a POOR meal after one hour of flight and nothing more??? We don’t have any service (besides in the morning a payed kart) or crew working in anything more than masks control. You need to pay for water / coffee is reasonable ? Even if you consider as low cost flights that you payed around U$ 700, courtesy and education should be showed by crew, things that Air Europe should learn to their employees on the airplane, a very rude people!!! It was not with me, but a complain for a lot people around. I have never been treated Like this before. Air Europa your journey will be short walking in this road. I, a constant traveler, will never more flight with you. I don’t need this kind of services!
Reviewed Nov 2021review from
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5.9
After landing in Paris every one in the plane had to get on a bus which was packed and every Covid protocol was violated. There was no social distancing. It was disappointing. There was an empty bus right behind us. A few passengers asked to get on it to keep some distance between people but the driver refused. Probably you do not care.
Reviewed Oct 2021review from
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10.0
Pros: Extremely professional boarding process, and kind and attentive flight crew.
Reviewed May 2021review from
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10.0
Pros: Comfortable great crew, great experience for first time flight with them
Reviewed Feb 2021review from
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10.0
Pros: Smooth travel
Cons: I can’t think of anythingReviewed Jan 2021review from
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5.2
Pros: Video was good, seats were good.
Cons: Man doing the check-in in Madrid (site 909) was very rude and unhelpful.Reviewed Aug 2020review from
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6.0
Cons: Deplaned very orderly for distancing, but then on tarmac into crowded bids during COVID. Really?? What gives?? Lots of empty jetways! So sloppy, or something!
Reviewed Aug 2020review from
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2.0
Pros: crew was nice
Cons: they lie to you, they tell you that your luggage is included and then it's not and it cost you $300 more. only one meal in 9 hour flight. Find another company and another searcherReviewed Aug 2020review from
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2.0
Pros: the crew was nice
Cons: They lie to you when they tell you that your luggage in included and you end paying $250 more. Now they only give you one meal in 9 hours and the prices keep going up. Find another company and another flight searcher.Reviewed Aug 2020review from
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10.0
Pros: Between this nonstop and Iberia’s nonstop, these seats are much more more comfortable, they recline and there is actual legroom.
Reviewed Jul 2020review from
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8.5
Pros: I was going to SpIn for several weeks what could be wrong
Reviewed Mar 2020review from
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2.0
Pros: Air Europa sucks. Avoid if you can. Not worth the savings.
Reviewed Mar 2020review from
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6.3
Pros: Comfortable and smooth landing of the Captain.
Cons: Service training for the Crews for being more polite and for having smiling face..., please!!! Everyone was angry for hardworking????Reviewed Mar 2020review from
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10.0
Pros: More legroom than other airlines, timely and in flight entertainment.
Reviewed Feb 2020review from
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7.0
Pros: The tablet selection was very variety.
Cons: The announcement was hard to hear the volume was loud but something not quiet understandableReviewed Feb 2020review from
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2.0
Pros: Nothing
Cons: If my plane wasn’t overbooked and I actually got on it. Instead I missed my connection in Barcelona and had to buy a new ticket from Barcelona to the US.Reviewed Feb 2020review from
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7.5
Pros: Nice crew, flight landed on time
Cons: Temperature was very hot and embarking procedure took a while to be completedReviewed Feb 2020review from
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6.5
Pros: Excellent on time, quick turnaround with Canary Air
Cons: Air Europa...everythingReviewed Feb 2020review from
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9.0
Pros: The flight was with Canary Airways not Air Europa Next time I’ll book with Canary Air direct because Air Europa made a mess with the reservation and are hard to reach
Cons: NothingReviewed Jan 2020review from
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4.5
Cons: There was no air
Reviewed Jan 2020review from
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2.4
Pros: Nothing
Reviewed Jan 2020review from
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4.0
Pros: Great crew and seat
Cons: Could have offered more included meals and drinksReviewed Jan 2020review from
Air Europa FAQs
What is Air Europa's carry-on size allowance?
On board Air Europa flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Air Europa assistance team will most likely ask you to pay extra for checked luggage.
Where does Air Europa fly to?
Air Europa offers direct flights to 51 cities in 27 different countries. Las Palmas de Gran Canaria, Bilbao, and Madrid are the most popular cities covered by Air Europa.
What is Air Europa’s primary hub?
Air Europa concentrates most of its flight operations in Madrid.
How does KAYAK find such low prices on Air Europa flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air Europa.
Flight status
Air Europa route map
Top airports served by Air Europa
- Madrid Barajas Airport (MAD)
- Palma de Mallorca Son Sant Joan Airport (PMI)
- Barcelona-El Prat Airport (BCN)
- Bilbao Airport (BIO)
- A Coruña Airport (LCG)
- Paris Orly Airport (ORY)
- Santa Cruz de Tenerife Tenerife-Norte Airport (TFN)
- Las Palmas de Gran Canaria Airport (LPA)
- Ibiza Airport (IBZ)
- London Gatwick Airport (LGW)
- Frankfurt am Main Airport (FRA)
- Munich Franz Josef Strauss Airport (MUC)
- Zurich Airport (ZRH)
- Rome Fiumicino Airport (FCO)
- Milan Malpensa Airport (MXP)
Air Europa contact information
- UX IATA code
- +30 2238 5436 Call
- aireuropa.com Visit
Overview of Air Europa
Air Europa is a Spanish airline that controls operations out of its primary base in Madrid. The majority of the fleet is stored and serviced in Madrid. Targeting vacationers who travel to the south of Spain for the warm weather and pristine beaches, the airline flies to the remote Balearic and Canary Islands. Flights are available to more than 25 countries, with some of the key services being the long-haul flights to South America and North America.
Joining the SkyTeam alliance in 2007, the carrier has offered more connecting flights and departure times than before. Some of the major airlines that it partners with as part of the alliance are China Airlines, Delta Air Lines, Air France and Korean Air. There is also Air Europa Express, which operates as a regional subsidiary, concentrating on domestic flights within Spain.
Passengers can stream content from personal devices, such as mobile phones and tablets, directly onto the entertainment screens provided. To do so, you must download the Air Europa On the Air app before your flight. Specialized menus, free from the 14 major food allergens (nuts, cereals, eggs, milk and fish, among others), are available on all transatlantic flights.
A combination of Airbus and Boeing planes are used by Air Europa. The majority of the fleet are wide body twin jets, such as the Boeing 787 series. Several of the aircraft are painted in the dark grey SkyTeam alliance design, while there is a special Boeing 737 that pays tribute to the Iguazú Falls in Argentina.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.