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Great service - other than the food.

Pros: Speedy boarding, early arrival and generally comfortable flight.

Cons: The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy.

Pros: The in-flight service is better than others.

Cons: The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable.

Cons: Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired.

Very good. Limited film.

Pros: Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service.

Cons: Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?