Traveller reviews
Overall rating
9.6
Excellent
Based on 5 reviews
Boarding
10.0
Comfort
8.8
Crew
9.6
Entertainment
6.8
Food
8.8
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THAI Smile information
| IATA code | WE |
|---|---|
| Routes | 72 |
| Top route | Phuket City to Bangkok Suvarnabhumi |
| Airports served | 35 |
| Top airport | Bangkok Suvarnabhumi |
THAI Smile traveller reviews
Pros
"Great seat and smooth flight"
(in 15 reviews)
"Great flight on Thai Smile"
(in 14 reviews)
"The staff is so helpful and friendly"
(in 5 reviews)
Cons
"Very flight and check-in process."
(in 3 reviews)
"I'm very justifying for the flight"
(in 10 reviews)
"I'm very justifying for the flight"
(in 10 reviews)
Recent reviews
Traveller rating
85
19
7
7
0
Find reviews that mention:
great flight
flight attendants
great service
vegetarian food
thai
smile
bkk
boarding process
crew were friendly
minutes late
small meal
use the lounge
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10.0
Please on time.
review from
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10.0
No electrical plugs or USB plugs. No lounge at KKC airport.
review from
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8.0
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
review from
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7.3
Pros: We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again.
Cons: Providing some snacks would be helpful when getting off the board.review from
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8.4
Cons: We got drinking water after landing. Would be better to provide some snacks on the way out.
review from
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10.0
Pros: On time, clean smooth ride. Landed early!
review from
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10.0
Pros: Brilliantly safety-conscious crew but very personable.
Cons: It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK.review from
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10.0
Pros: The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable.
Cons: It would be really nice not to have to board a bus in BKK to be shuttled to my next flight.review from
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3.3
Cons: I understand that the crew was probably tired, but I believe they can be friendlier.
review from
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8.6
Pros: Crew are efficient and friendly
Cons: Portion of food could have been slightly biggerreview from
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5.6
Cons: Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude
review from
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7.6
Pros: Good and being on time
Cons: So far so good for its pricereview from
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7.0
Pros: Good meal
Cons: Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter.review from
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10.0
Pros: Lovely people. Lovely service. Good food.
review from
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10.0
Cons: Good job
review from
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10.0
Pros: Great services
Cons: Great seat and smooth flightreview from
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10.0
Cons: Excellent price generous luggage allowance.
review from
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10.0
Pros: Super cool light meal in a little bag. Best budget airline I have flown.
review from
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7.0
Pros: Seamless boarding and deviating.
Cons: Thai Smole seats offer the least legroom in my experience. Very narrow.review from
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2.0
Cons: My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar
review from
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6.0
Cons: An hour delay for no expressed reason is not acceptable.
review from
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4.0
Pros: Nothing apart from kind crew
Cons: Food was really not good at all! Very poor The inside of plane was not clean!review from
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9.3
Pros: I'm very justifying for the flight.
review from
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9.3
Seamless operation!
Pros: On-time departure and arrival.
Cons: Nothing to complain about.review from
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5.6
Delayed flight
Pros: Airfare was reasonably priced.
Cons: Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes.review from
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8.6
Excellent short hop
Cons: Nothing negativereview from
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8.6
tight connection, no problem
Pros: we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!review from
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10.0
Much better than our Australian carrier.
Pros: Great flight on Thai Smile.review from
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7.6
Friendly staff
Pros: friendliness of staff
Cons: Entertainment program was boring, leg space limitedreview from
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7.6
Cons: No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight.
review from
THAI Smile FAQs
What is THAI Smile's carry-on size allowance?
Where does THAI Smile fly to?
What is THAI Smile’s primary hub?
How does KAYAK find such low prices on THAI Smile flights?
Flight status
THAI Smile route map
Top airports served by THAI Smile
- Bangkok Suvarnabhumi Airport (BKK)
- Phuket City Airport (HKT)
- Chiang Mai Airport (CNX)
- Hat Yai Airport (HDY)
- Khon Kaen Airport (KKC)
- Udon Thani Airport (UTH)
- Chiang Rai Airport (CEI)
- Ho Chi Minh City Airport (SGN)
- Hanoi Noibai Airport (HAN)
- Ubon Ratchathani Airport (UBP)
- Krabi Airport (KBV)
- Surat Thani Airport (URT)
- Phnom Penh Pochentong Airport (PNH)
- Yangon Mingaladon Airport (RGN)
- Nan Airport (NNT)
THAI Smile contact information
- WE IATA code
- +662 118 8888 Call
- thaismileair.com Visit
Overview of THAI Smile
As this airline is primarily based in Thailand, a majority of its flights are domestic. However, the company has been adding to its list of international flight paths, making it possible for passengers to travel to other countries in Asia, such as China, Hong Kong, India, and Malaysia.
Although THAI Smile has not made any codeshare agreements with other companies, it is a member of Star Alliance. Star Alliance is the world’s largest airline organization and is headquartered in Germany, with some of its additional members including Asiana Airlines and Air India. The company is also a subsidiary of Thai Airways.
THAI Smile offers two travel classes for passengers to choose from, known as Economy and Premium. If you purchase an Economy ticket, you will have access to benefits like drinks, snacks, in-flight entertainment, and the option of bringing a carry-on bag for free. For those that will be flying Premium, you will be given perks such as a larger seat that provides additional legroom and priority boarding.
This company has a fleet that is composed of 20 different planes, many of which are Airbus. For short to medium-range flights, the Airbus A320-200 is the aircraft that is used the most often, as it can fit almost 175 passengers and has a comfortable seating arrangement. However, out of all of the different types of planes that the airline employs, the Airbus A320-200SL is the one that is used the most frequently, because it can fit approximately 160 passengers and has an impressive flying range.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.