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A 15 hour flight. As an airline you know that

Pros: I survived

Cons: The seat The food, but that’s fine. We weren’t expecting The entertainment Less cattle treatment Sigh, this is going nowhere

Pros: I like that I got an aisle seat this time, even though it was toward the rear of the plane. Because of my right knee, I requested an aisle seat on the flight from NY to Johannesburg, but somehow I didn't get one. I thought the crew was very accommodating and helpful

Cons: The delay because of problems with loading the baggage got us to JFK late. And that was just on the plane after we had to stand in the longest line before boarding. I also couldn't really enjoy the entertainment (e.g. movies or music) because the headset didn't fit well into the arm of the seat. I could only hear voices when I held the headset cord in one position, and it was difficulty keeping it in that position for an entire movie.

Pros: Best soft landing ever!!!! Great pilots.

Try so hard to alienate passengers

Pros: Try as I might. I can’t Oh, checkin queue was ok Mid-flight snack was okay

Cons: Checkin online was dysfunctional, got the wrong boarding card Boarding was haphazard Flight was late Crew was sloppy and at the same time officious! Why bother with the arrival video when you acknowledge it is outdated A generally shabby outfit I wouldn’t recommend at all