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8.0
CREW: The crew from SA to Accra were very professional, well organised and friendly. It was evident that they were concerned about making us feel comfortable. They were very attentive to our requests. I wish this crew was on the Accra-Washington Dc leg Food: this was okay, standard plane food. The food options were made known ahead of time and the crew made sure that we were constantly hydrated. They even offered more than two drinks at a time. Very helpful and friendly staff. Smooth flight: Kudos to the pilot. This was a smooth flight despite the minor turbulence we received. Entertainment: This was very disappointing. There was no variety of the shows and movies to choose from. Request for more options and newer episodes.
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3.6
Smooth flight: Kudos to the pilot. This was a smooth flight despite the minor turbulence we received. Crew: did not make us feel uncomfortable, Lack of attentiveness on their end - they gave me the incorrect meal despite specifying which meal option I preferred. l. Drinks were also not offered with our second meal and were only offered later during the flight. I was dehydrated throughout the flight. Entertainment: One would expect more show/movie options on a long haul flight. There was no variety, we only about 5 shows available, which were outdated. Dor example: Season 9 of the Big Bang Theory available was available despite the fact that Season 10 of the show has just come to an end on national SA TV.
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9.3
Good food, friendly crew, clean airplane Seats are uncomfortable.
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8.3
Good food, friendly crew, clean airplane. Flight was delayed but no announcement was ever made about the delay or the gate change that occurred. Very confusing to have one person walking around telling a few people here and there what the flight status was. Should have been informing everyone at the same time.
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10.0
The pleasant efficient servicea Aircon too cold
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4.0
On time, shorter flight Crew was rude, freezing on flight even with 3 blankets, video was upside down, seats very narrow and hard
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8.6
I enjoyed the movies, the music, and games to pass the time on the flight. I appreciated the aisle seat that was chosen for me in front. The pain in my knees were decreased and the bathroom was near. I found the staff pleasant and compliant in the rules/regulations with take off and landing procedures. The food choices were delicious and fulfilling. Overall a good experience and happy customer. I would like to add one more meal to the flight. I think three meals for 15 hours would be fully satisfactory. The boarding was confusing with all the different lines. In order to cut down on the confusion the staff should announce what each line is and organize it in a better fashion. In addition, for good measure during check in of the flight the extra security procedure should be explained; therefore everyone can expect this longer process and throw all liquids away plus have bags ready to be rechecked. In closing, these small changes would be ideal for a smooth transition and comfortable trip.
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6.0
This was my 4th 20 hour flight with South African Airways. It was on this 4th flight service changed. Water was not distributed unless asked for several times or seeking it out yourself. Although food choices were announced, the attendant did not offer it . He assumed one selection and arrogantly almost tossed it. I had to request my choice which made him remove the choice 'he made' impatiently. Coffee was bitter even with milk added. Flight entertainment system did not work. On the first leg of the trip the seat I requested and confirmed was not given to me. A difficult website and app. Both not user friendly. When the email announcement arrived to bid for a better seating area, the cost choice was far higher then Lufthansa. I have upgraded with Lufthansa but chose not to do it with this airlines. The bidding began almost 3 times higher then Lufthansa. The aircraft and toilet area were clean. In summary since I will need to fly to Africa on a yearly basis, I am searching for alternative airways.
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8.3
Everything run like a clock
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4.0
On time flight. Poor food. Poor seat choice.
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8.0
CREW: The crew from SA to Accra were very professional, well organised and friendly. It was evident that they were concerned about making us feel comfortable. They were very attentive to our requests. I wish this crew was on the Accra-Washington Dc leg Food: this was okay, standard plane food. The food options were made known ahead of time and the crew made sure that we were constantly hydrated. They even offered more than two drinks at a time. Very helpful and friendly staff. Smooth flight: Kudos to the pilot. This was a smooth flight despite the minor turbulence we received. Entertainment: This was very disappointing. There was no variety of the shows and movies to choose from. Request for more options and newer episodes.
review from
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9.3
Good food, friendly crew, clean airplane Seats are uncomfortable.
review from
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8.3
Good food, friendly crew, clean airplane. Flight was delayed but no announcement was ever made about the delay or the gate change that occurred. Very confusing to have one person walking around telling a few people here and there what the flight status was. Should have been informing everyone at the same time.
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10.0
The pleasant efficient servicea Aircon too cold
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8.6
I enjoyed the movies, the music, and games to pass the time on the flight. I appreciated the aisle seat that was chosen for me in front. The pain in my knees were decreased and the bathroom was near. I found the staff pleasant and compliant in the rules/regulations with take off and landing procedures. The food choices were delicious and fulfilling. Overall a good experience and happy customer. I would like to add one more meal to the flight. I think three meals for 15 hours would be fully satisfactory. The boarding was confusing with all the different lines. In order to cut down on the confusion the staff should announce what each line is and organize it in a better fashion. In addition, for good measure during check in of the flight the extra security procedure should be explained; therefore everyone can expect this longer process and throw all liquids away plus have bags ready to be rechecked. In closing, these small changes would be ideal for a smooth transition and comfortable trip.
review from
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8.3
Everything run like a clock
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3.6
Smooth flight: Kudos to the pilot. This was a smooth flight despite the minor turbulence we received. Crew: did not make us feel uncomfortable, Lack of attentiveness on their end - they gave me the incorrect meal despite specifying which meal option I preferred. l. Drinks were also not offered with our second meal and were only offered later during the flight. I was dehydrated throughout the flight. Entertainment: One would expect more show/movie options on a long haul flight. There was no variety, we only about 5 shows available, which were outdated. Dor example: Season 9 of the Big Bang Theory available was available despite the fact that Season 10 of the show has just come to an end on national SA TV.
review from
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4.0
On time, shorter flight Crew was rude, freezing on flight even with 3 blankets, video was upside down, seats very narrow and hard
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6.0
This was my 4th 20 hour flight with South African Airways. It was on this 4th flight service changed. Water was not distributed unless asked for several times or seeking it out yourself. Although food choices were announced, the attendant did not offer it . He assumed one selection and arrogantly almost tossed it. I had to request my choice which made him remove the choice 'he made' impatiently. Coffee was bitter even with milk added. Flight entertainment system did not work. On the first leg of the trip the seat I requested and confirmed was not given to me. A difficult website and app. Both not user friendly. When the email announcement arrived to bid for a better seating area, the cost choice was far higher then Lufthansa. I have upgraded with Lufthansa but chose not to do it with this airlines. The bidding began almost 3 times higher then Lufthansa. The aircraft and toilet area were clean. In summary since I will need to fly to Africa on a yearly basis, I am searching for alternative airways.
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4.0
On time flight. Poor food. Poor seat choice.
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