Traveller reviews
Overall rating
8.2
Excellent
Based on 1,401 reviews
Boarding
8.4
Comfort
8.0
Crew
8.7
Entertainment
8.2
Food
7.9
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Singapore Airlines information
| IATA code | SQ |
|---|---|
| Routes | 170 |
| Top route | Singapore Changi to Kuala Lumpur Intl |
| Airports served | 79 |
| Top airport | Singapore Changi |
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Singapore Airlines traveller reviews
Pros
"Clean cabin and good service."
(in 143 reviews)
"Crew were amazing and great entertainment."
(in 42 reviews)
"Cabin crew was excellent"
(in 38 reviews)
Cons
"Free internet in long flights"
(in 120 reviews)
"The whole business class experience."
(in 32 reviews)
"Entertainment and access to Wifi"
(in 50 reviews)
Recent reviews
Traveller rating
939
234
123
55
3
Find reviews that mention:
food was good
great service
great flight
great entertainment
premium economy
business class
old plane
flight attendants
movie selection
crew was great
entertainment system
best airline
hot towels
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8.0
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
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10.0
We enjoyed the flight very much. The flight staff was very helpful and friendly.
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8.0
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
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6.0
Delays were given at intervals. So we were informed
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8.0
The staff was great. The food really wasn’t good
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8.0
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
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2.0
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
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10.0
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
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10.0
A to Z on this flight was just great!
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10.0
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
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10.0
Best airline ever for economy
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3.9
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
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1.9
Getting off
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10.0
Pros: Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again.
Cons: As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else.review from
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10.0
Cons: I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL.
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7.3
Pros: It’s an old plane, so the seats are those older yet more comfortable type of seats!
Cons: Better service from the crews.review from
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4.3
Pros: We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free
Cons: The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when askedreview from
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6.0
Cons: Time to renew the aircraft 777-300
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9.0
Pros: The whole Business experience on SQ
Cons: During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me.review from
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8.3
Pros: The whole business class experience
Cons: During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable.review from
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7.6
Pros: The crew was excellent.
Cons: The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours.review from
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9.3
Cons: More food variety
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6.6
Pros: Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference.
Cons: Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines...review from
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5.3
Pros: Again seats space could be better. Crews were very attentive.
Cons: Other passengers reclining their seats could be a nuisance...review from
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9.6
Pros: Crew very helpful. Seat was very good, food excellent.
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8.6
Pros: Crew was excellent
Cons: Better seat cushionsreview from
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9.5
Pros: Reliable service, clean cabin
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10.0
Pros: Price is good
Cons: The food can be more improvereview from
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8.0
Pros: Clean cabin and good service
Cons: Not every body is doing extra miles to make customer happyreview from
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10.0
Pros: The service was outstanding! All of the flight attendants were amazing!
review from
Singapore Airlines FAQs
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Flight status
Singapore Airlines route map
Top airports served by Singapore Airlines
- Singapore Changi Airport (SIN)
- Kuala Lumpur Intl Airport (KUL)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Bangkok Suvarnabhumi Airport (BKK)
- Perth Airport (PER)
- Phuket City Airport (HKT)
- Hong Kong Intl Airport (HKG)
- Manila Ninoy Aquino Intl Airport (MNL)
- Sydney Kingsford Smith Airport (SYD)
- London Heathrow Airport (LHR)
- Melbourne Airport (MEL)
- Frankfurt am Main Airport (FRA)
- Brisbane Airport (BNE)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Tokyo Narita Airport (NRT)
Singapore Airlines contact information
- SQ IATA code
- +353 1671 0722 Call
- singaporeair.com Visit
Overview of Singapore Airlines
Renowned for first-class hospitality and service, Singapore Airlines holds a 5-star Skytrax rating. It has been awarded the Best Airline Cabin Crew on numerous occasions and has flight attendants who wear traditional colorful sarongs.
Departures are controlled through a primary hub in Singapore, with services available to more than 30 countries across the globe. It serves as a major transport link between Southeast Asia and the rest of the world, flying to Europe, North America and Africa. An expanded network of routes is offered through partnership with Star Alliance and subsidiaries Scoot, SilkAir and Vistara.
Wide-body aircrafts are chosen for the fleet, with a combination of Airbus and Boeing planes flown. Singapore Airlines was the launch carrier for both the Airbus A380 and Boeing 787-10 models, capable of carrying more than 330 passengers.
A broad range of fares are available on Singapore Airlines flights with Economy, Premium Economy, Business, First and Suite classes. Adjustable headrests and storage areas are provided in the basic Economy section, while Premium Economy has calf-rests built into the seats and more legroom. Upholstered leather and generous elbow space in Business Class makes working-on-the-go easy. Two Business Class seats on the A380 jets can be joined together to create a double bed for you and your partner to share.
The First Class section features sculpted headrests that form a cocoon, offering privacy and extra comfort. You can take luxurious travel to the next level by booking a Suite, which come equipped with a separate bed and private lavatory. A sliding door screens your personal cabin off from everyone else.
Singapore Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Singapore Airlines will continually update its policies accordingly. Please contact Singapore Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Singapore Airlines policies here: Singapore Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.