Traveller reviews
Overall rating
7.4
Good
Based on 3,133 reviews
Boarding
7.6
Comfort
7.1
Crew
8.3
Entertainment
7.1
Food
7.4
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SWISS information
| IATA code | LX |
|---|---|
| Routes | 299 |
| Top route | Berlin Brandenburg to Zurich |
| Airports served | 124 |
| Top airport | Zurich |
SWISS traveller reviews
Pros
"The crew was very nice"
(in 474 reviews)
"Food was good and plentiful"
(in 288 reviews)
"The service and food were good"
(in 247 reviews)
Cons
"Not enough of leg room"
(in 50 reviews)
"Entertainment system didn't work."
(in 47 reviews)
"Got an upgrade to business class."
(in 32 reviews)
Recent reviews
Traveller rating
1567
658
382
251
15
Find reviews that mention:
flight attendants
great flight
crew was great
food was good
seats too small
great service
economy class
person in front
leg room
entertainment system
business class
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10.0
They were doing some sort of passport control and only had 1 person for all of economy. It took forever and seemed unnecessary since we all had our documents checked when we were at the check in counter.
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8.0
Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
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10.0
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
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10.0
it was a short fligt, otherwise I could suggest entertainment for the flight or wifi connection. thanks a lot for caring
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10.0
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
review from
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10.0
Chris, my attendant was the nicest I’ve ever had. I’d fly Swiss just for him
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10.0
Staff were lovely. Plane was clean and comfortable. Nice clean blankets snd pillows.
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10.0
Staff were lovely.
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5.9
Slow service, difficult internet.
review from
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10.0
Better choice of movies. Way to old . And not enough of a selection.
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10.0
Perfect….!!!
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3.9
The airplane was very small The seats were very uncomfortable Without capability to move back No USB ports The food was bad
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7.9
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
review from
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10.0
Great flight
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10.0
We had a 14 hour flight and the attendants worked very hard to keep us satisfied. I would definitely fly Swiss again
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7.9
Food was good entertainment was mediocre flight was delayed about 1.5h
review from
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7.9
Better entertainment options and faster boarding.
review from
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1.9
Delayed 1 hr on departure waiting for connecting passengers Delayed for 1 1/2 hours on landing at Newark due to unavailable gates for deplaning Person sitting in front of me coughing and sneezing entire flight at times without mask
review from
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3.9
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
review from
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1.9
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
review from
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4.0
Cons: Check-in!!
review from
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8.0
Pros: Staff, not fully booked, lots of food and snacks
Cons: Rushing from one terminal to another because the flights were too close together for my itineraryreview from
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10.0
Pros: Great crew. I had 3 seats for myself.
Cons: Selection of music entertainment.review from
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10.0
Pros: Swiss doesn't"t always have comfortable planes but this one was super comfortable
review from
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6.0
Pros: Not much
Cons: During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing.review from
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2.0
Pros: Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight.
Cons: Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming.review from
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8.0
Pros: The crew was super friendly and attentive. Best in flight service I have received in a long time.
Cons: The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack.review from
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10.0
Cons: Very well executed.
review from
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2.0
Cons: Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”
review from
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2.0
Pros: Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline
review from
SWISS FAQs
What is SWISS's carry-on size allowance?
Where does SWISS fly to?
What is SWISS’s primary hub?
How does KAYAK find such low prices on SWISS flights?
Flight status
SWISS route map
Top airports served by SWISS
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Frankfurt am Main Airport (FRA)
- Hamburg Airport (HAM)
- Paris Charles de Gaulle Airport (CDG)
- Nice Côte d'Azur Airport (NCE)
- Amsterdam Schiphol Airport (AMS)
- Barcelona-El Prat Airport (BCN)
- Athens Eleftherios V. Airport (ATH)
- Duesseldorf Intl Airport (DUS)
- London City Airport (LCY)
- Kastrup Copenhagen Airport (CPH)
- Václav Havel Prague Airport (PRG)
SWISS contact information
- LX IATA code
- +41 44 511 1447 Call
- swiss.com Visit
Overview of SWISS
SWISS offers several different travel classes for passengers to choose from, including Economy, Business, and First. Economy provides travelers with a free carry-on, a hot meal, complimentary drinks, and access to the plane’s entertainment system, while Business offers a seat that turns into a bed, a gourmet meal, free alcoholic beverages, and the option of checking two bags for free. If you select First Class, you will be given items, such as moisturizer and pajamas, as well as priority boarding.
Although based in Switzerland, this airline offers many flights all across the world, including throughout Europe, Asia, North America, and Africa. If you plan on traveling to Asia, you can consider visiting a popular country like Japan or Thailand. For those interested in flying to Africa, there are destinations such as Tunisia, South Africa, and Ghana.
To offer as many flight paths as possible, SWISS has codeshare agreements with many other airlines, including Air France, Eurowings, and LOT Polish Airlines. Additionally, the company has created interline agreements with additional airlines, such as Delta Air Lines, Iberia, and Precision Air.
Out of the 89 planes that make up this company’s fleet, almost all of them are either Airbus or Boeing. The Airbus A320-200 is the aircraft that is the most frequently used, as it is ideal for medium-range flights and can fit up to 180 passengers. When servicing long distance flights, however, the company opts to use the Boeing 777-300ER, a choice that can fit up to 340 passengers and is the largest twinjet in the world.
SWISS Cancellation Policy
As the situation changes with coronavirus (COVID-19), SWISS will continually update its policies accordingly. Please contact SWISS directly for the latest information about cancellation fees. You can find the most up-to-date information on SWISS policies here: SWISS Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.