Fabulous staff who couldn't do enough for us. The concierge, Anna, and Chiara, who checked us in couldn't have been more helpful during our stay. The hotel was immaculate and the gardens, beautiful. We felt very much taken care of on a very personal level. Thanks so much much for such wonderful service. We will definitely return.
It's a little away from the city but the hotel shuttle bus runs an excellent service. And besides, if we were in town, the room sizes wouldn't be as decadent.
If the hotel was anywhere but in Rome, it would be
If this hotel was anywhere else but in Rome, you would consider it old and run down. The furniture in the guest rooms is ancient and the decore is very tacky. They are trying to go for some "original decore" look, but unless they want to tell me that Julius Caesar stayed there himself it's not working. The furniture in the guest rooms are not "antiques"; they are just old.... Sadly I'm not sure there's much better in Rome. The city seems to get away with never having to remodel, update, or provide any amenities under the disguise of being "authentic." Their "concierge" is useless. Other than showing you a map of the city and telling you how to get to the Vatican, they cannot/will not do anything to actually help you. They are really just untrained and glorified bellmen. Not what you would expect from a purported "luxury" hotel. Finally, they seem to think that using the pool is an optional amenity. There's a charge if you want to sit anywhere by the pool. Chairs and beds are not free. What mutil-star hotel charge to use their pool??? That's the stupidest thing. The result is that everyone is forced to sit in a circle around the edge of the pool or to lay down on the concrete.
ilike the SPA and view
the way of dealing with the staff specially concerage and room service they are very bad as 5 star hotels
beautiful big room nice support staff
bad location far from city center hotel charges you for everything
Perched on 15-acres of Mediterranean private parkland overlooking the Eternal City and the Vatican, the Rome Cavalieri, part of Waldorf Astoria Hotels & Resorts, offers 345 spacious guestrooms and 25 luxurious Suites and the exclusive Imperial Club. Dine in the 3-star Michelin restaurant La Pergola, peruse the world’s most prestigious art collection housed within a hotel, including an astonishing Tiepolo triptych, or relax in the 2500m² Grand Spa Club. The congress center can accommodate up to 5,500 delegates. This luxury hotel is a calm retreat in the heart of the Eternal City, and brings new meaning to notions of Italian style as well as new purpose to the fine art of exclusive hospitality.
Based on 2,625 reviews
Value for money
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