Traveller reviews
Overall rating
6.8
Good
Based on 770 reviews
Boarding
6.7
Comfort
6.8
Crew
7.7
Entertainment
6.5
Food
6.5
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Philippine Airlines information
| IATA code | PR |
|---|---|
| Routes | 104 |
| Top route | Hong Kong Intl to Manila Ninoy Aquino Intl |
| Airports served | 48 |
| Top airport | Manila Ninoy Aquino Intl |
Philippine Airlines traveller reviews
Pros
"Good flight on time."
(in 11 reviews)
"Crew was very good."
(in 218 reviews)
""Nice crew, direct flight to LAX""
(in 139 reviews)
Cons
"Business class seats are old."
(in 18 reviews)
"Departure was over one hour late."
(in 9 reviews)
"Movie selection was ok."
(in 13 reviews)
Recent reviews
Traveller rating
176
56
29
73
1
Find reviews that mention:
crew was great
food was good
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10.0
Being on time inform ahead when schedule changes
Reviewed Nov 2023review from
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10.0
Being on time inform ahead when schedule changes
Reviewed Nov 2023review from
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6.0
The checkin was unacceptable. Agent took about 3-5 min minutes with me, standing in front of her, and not in acknowledging my presence. Finally, when she started processing my check in as a priority passenger, she neglected to give me a lounge pass until I reminded her . when I went to the lounge, they didn’t have me registered. However, the agent there still accepted me Did not tag my luggage as priority, so I had to wait until almost the very end before my luggage appeared. My Wi-Fi as premier elite did not work. This was not a good start to my lengthy flight.
Reviewed Nov 2023review from
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10.0
Great flight
Reviewed Nov 2023review from
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6.0
No movies on the screens Food was awful
Reviewed Nov 2023review from
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4.0
I am a tall person so the seat was rather small for me lucky for me it was a short flight or i would not have been able to fly long distance in a seat that size.
Reviewed Nov 2023review from
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2.0
Seats were very uncomfortable And the tv screens did not work neither did the phone charging ports. The crew was very friendly and the food was very good.
Reviewed Nov 2023review from
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6.0
Few choies to watch and dont like the food
Reviewed Nov 2023review from
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6.0
I thought it was inappropriate that crew let some passengers in the back in full rows move to empty premium exit row seats when others had paid a lot for premium seats.
Reviewed Nov 2023review from
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10.0
PAL Airlines is always delayed most of the time. Please try to avoid it.
Reviewed Oct 2023review from
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2.0
Improve overlall svce
Reviewed Oct 2023review from
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6.0
Wifi
Reviewed Oct 2023review from
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10.0
Philippine Airlines needs to do better in giving access to wheelchair. My uncle is PWD and they let him walk to boarding. It happened both inbound and outbound flights
Reviewed Oct 2023review from
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6.0
Need to upgrade the lavatory it was very filthy and disgusting. Very poor hygiene.
Reviewed Oct 2023review from
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8.0
Nothing really; put charger outlet, and entertainment
Reviewed Oct 2023review from
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4.0
Entertainment system in business class was broken. Not available during the entire trip. WIFI was difficult, kept disconnecting and required new passcode to re-connect (at additional cost, even if yo had already paid for the entire flight). In business class, they gave me free passcode, but I needed 4 of them to keep connected the entire flight.
Reviewed Oct 2023review from
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6.0
Too warm in row 32
Reviewed Oct 2023review from
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2.0
The check in crew is rude. They are strict in luggage. How about you buy something in duty free and then they tell you to remove some of your stuff you’re ending up throwing everything. The crew are nice. But the seat is really hard it’s not comfortable in long flight. I’m not planning again to book a flight in Philippines airlines it could been better if you trained your check in crew to be compassionate and nice. I travel a lot in emirates qatar but never experienced anything like that.
Reviewed Oct 2023review from
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10.0
Got good seats for the flight.
Reviewed Oct 2023review from
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10.0
Overall very good experience, staff is very friendly and helpful
Reviewed Oct 2023review from
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10.0
My favorite airlines for travel. Always a pleasant trip
Reviewed Sep 2023review from
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10.0
Of course the direct flight
Reviewed Sep 2023review from
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8.0
Free wifi or cheaper wifi rate will be better. Or upgrade your entertainment system.
Reviewed Sep 2023review from
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10.0
Excellent customer service. Everyone was very polite and helpful.
Reviewed Sep 2023review from
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10.0
Upgraded to a business class by an auction and it was the cheapest bid.
Reviewed Sep 2023review from
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8.0
I didn’t get enough water. Couldn’t ask because there’s no attendant checking on us from time to time.
Reviewed Aug 2023review from
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10.0
The food
Reviewed Jul 2023review from
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10.0
Crews are is very approachable and kind.
Reviewed Jul 2023review from
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4.0
Flight was over one hour late leaving.
Reviewed Jun 2023review from
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2.0
Lavatory upgrade
Reviewed Jun 2023review from
Philippine Airlines FAQs
What is Philippine Airlines' carry-on size allowance?
On board Philippine Airlines flights, cabin baggage should not exceed 115cm. If your hand luggage is bigger, the Philippine Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does Philippine Airlines fly to?
Philippine Airlines offers direct flights to 46 cities in 21 different countries. Manila, Hong Kong, and Bangkok are the most popular cities covered by Philippine Airlines.
What is Philippine Airlines’ primary hub?
Philippine Airlines concentrates most of its flight operations in Manila.
How does KAYAK find such low prices on Philippine Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Philippine Airlines.
Flight status
Philippine Airlines route map
Top airports served by Philippine Airlines
- Manila Ninoy Aquino Intl Airport (MNL)
- Hong Kong Intl Airport (HKG)
- Cebu City Mactan Intl Airport (CEB)
- Incheon Intl Airport (ICN)
- Singapore Changi Airport (SIN)
- Bangkok Suvarnabhumi Airport (BKK)
- Tokyo Narita Airport (NRT)
- Los Angeles Airport (LAX)
- Osaka Kansai Intl Airport (KIX)
- Tokyo Haneda Airport (HND)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- San Francisco Airport (SFO)
- Vancouver Intl Airport (YVR)
- Kuala Lumpur Intl Airport (KUL)
- Xiamen Gaoqi Intl Airport (XMN)
Philippine Airlines contact information
- PR IATA code
- +632 855-8888 Call
- philippineairlines.com Visit
Overview of Philippine Airlines
Operating out of a primary hub in Manila, Philippine Airlines is the official flag carrier of the Philippines and flies to more than 20 countries. Additional hubs are located in Angeles, Cebu and Davao. It has a focus on the Southeast Asia region, offering services to Cambodia, Thailand, Vietnam, Indonesia, Brunei and Singapore, among others. Transcontinental flights are also in operation, with routes to North America, Oceania and Europe.
PAL Express functions as a domestic subsidiary of the carrier, with flights to more than 20 cities across the Philippines. Philippine Airlines also has codeshare agreements with several major global providers, including WestJet, Turkish Airlines, China Airlines and Cathay Pacific.
Customers can choose between Economy and Business Class when flying with Philippine Airlines. A personal USB port allows Business Class passengers to sync to their touch-screen TV, where they can listen to their own music, view photos and read PDF documents. Individual lamp lights are positioned next to the reclining seats, which have an adjustable gooseneck shaft to provide the perfect lighting.
Both Airbus and Boeing aircraft make up the company’s fleet. The Airbus A321 family of planes are the most commonly flown for short distance flights within Asia, capitalizing on their fantastic fuel economy. If you are undertaking a transcontinental flight from North America our Europe, it is likely you will travel on one of their Airbus A350 or Boeing 777 aircraft. Check to see if you are flying in their LoveBus, a specially decorated A350 that was made to celebrate 40 years of partnership with Airbus. It has a red kiss mark near the nose of the plane.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.