Traveller reviews
Overall rating
6.8
Good
Based on 1,404 reviews
Boarding
6.8
Comfort
6.8
Crew
7.6
Entertainment
6.3
Food
6.5
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Philippine Airlines information
| IATA code | PR |
|---|---|
| Routes | 161 |
| Top route | Cebu City Mactan Intl to Manila Ninoy Aquino Intl |
| Airports served | 67 |
| Top airport | Manila Ninoy Aquino Intl |
Philippine Airlines traveller reviews
Pros
"Good flight on time."
(in 11 reviews)
"Crew was very good."
(in 218 reviews)
""Nice crew, direct flight to LAX""
(in 139 reviews)
Cons
"Business class seats are old."
(in 18 reviews)
"Departure was over one hour late."
(in 9 reviews)
"Movie selection was ok."
(in 13 reviews)
Recent reviews
Traveller rating
245
101
85
60
2
Find reviews that mention:
flight was delayed
flight attendants
direct flight
crew was great
food was good
great service
entertainment system
movie selection
business class
hour delay
flight was on time
two hours
need more leg room
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1.9
This trip was canceled by the airline and we have never been repaid or rescheduled despite many inquiries.
review from
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10.0
Pros: Everything except food
Cons: More food choices like Non-Red Meat itemsreview from
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10.0
Cons: Good choices like non- Red Meat
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10.0
Pros: Crew was extremely nice and helpful
Cons: Ancient 777 seatingreview from
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10.0
Pros: Ahead of departure time
Cons: Snacks and should have inflightreview from
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10.0
Cons: Food
review from
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10.0
Pros: The entire experience went perfectly. Everything was prompt, smooth, and on time.
Cons: Nothing. A prepared traveler, is a good traveler. These are different times. Understand there are limitations for everyone. Focus on the basics. Do your homework. Read the airlines’ travel updates. Bring minimal gear. Be EARLY. And lastly, be grateful for getting a flight at a great price. If the flight went smoothly, don’t complain and moan about the little stuff that has nothing to do with getting from point A to point B. It’s a struggle for all of us. Please understand that.review from
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4.0
Cons: Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents
review from
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2.0
Cons: . I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation.
review from
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3.6
Cons: Other than the better seating, business class on PAL is like economy on most airlines. Lousy food, half a glass of generic wine. Screen is too far from seated position, the remote didn’t work, and it was a long stretch to use the touch screen. Seats were not that comfortable for sleeping.
review from
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8.6
Cons: Plane was Not full, enough social distancing.
review from
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7.3
Pros: The crew were attentive & accommodating.
Cons: Food was not that good at all.review from
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8.0
Pros: the seat are comfortable. Flight stewards are responding to anything I need but on the downside, lavatories are clogged most of the time ( maybe because too many are using it.) Another issue is the travelers card, the letters are printed too small that seniors like me can't read it inspite of the fact that I'm wearing my eyeglasses.
review from
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8.0
Pros: Yes, the crew were amazing.. since I was booked In the economy class, it was not that comfortable but good enough.
Cons: There are not much choice for food aside from the usual that come from the airline catering service.review from
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7.0
Cons: The food.
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8.0
Cons: Not enough drinks offered for 15 hr flight
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4.0
Pros: The type of plane 330
Cons: Its not cold inside.review from
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2.0
Cons: couldnt change it
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7.3
Pros: Good value over all, good on board entertainment
Cons: Food could have been betterreview from
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6.6
Pros: Crew was good!
Cons: Manila airport business lounge full, not accessible, croweded with too many airlines; Processing at the Manila airport too complicated for passengers in transit (completely different when we traveled from Vancouver through Manila, why is that? Boarding gate (Manila) terrible, crowded, no available seats, “business” section small and with so dirty sests that it was not possible to use them!review from
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9.6
Pros: The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!
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10.0
Pros: No!
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10.0
Pros: Amazing crew , both ground and in fligbt
review from
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8.6
Pros: The flight boarded and left on time. A good variety of movies and tv shows to entertain all ages.
Cons: The bathrooms needed to be restocked with towels and toilet paper.review from
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8.6
Pros: The plane was on time ,all good
Cons: A little more leg room... but all in all. Not to badreview from
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10.0
Pros: Very friendly crew. Everything on time we landed even earlier. Comfortable seats and distance between seats rows
review from
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7.3
Pros: On time, early
Cons: Foodreview from
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10.0
Pros: Flight on time
Cons: Better foodreview from
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9.0
Pros: The crew did above and beyond what was expected. They were nice, friendly, and professional.
Cons: The line up at the check in counter was a bit of a mess and it took longer to check in. I was extremely upset at not being able to check in online and select a seat, I was therefore assigned a seat towards the end of the plane which I am not very happy with but it was rectified during boarding.review from
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7.6
Pros: The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off.
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Flight status
Philippine Airlines route map
Top airports served by Philippine Airlines
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan Intl Airport (CEB)
- Davao City Francisco Bangoy Airport (DVO)
- Angeles City Clark Intl Airport (CRK)
- Hong Kong Intl Airport (HKG)
- Los Angeles Airport (LAX)
- Bangkok Suvarnabhumi Airport (BKK)
- San Francisco Airport (SFO)
- Tokyo Narita Airport (NRT)
- Singapore Changi Airport (SIN)
- Incheon Intl Airport (ICN)
- Puerto Princesa Airport (PPS)
- Osaka Kansai Intl Airport (KIX)
- General Santos Intl Airport (GES)
- New York John F Kennedy Intl Airport (JFK)
Philippine Airlines contact information
- PR IATA code
- +632 855-8888 Call
- philippineairlines.com Visit
Overview of Philippine Airlines
Operating out of a primary hub in Manila, Philippine Airlines is the official flag carrier of the Philippines and flies to more than 20 countries. Additional hubs are located in Angeles, Cebu and Davao. It has a focus on the Southeast Asia region, offering services to Cambodia, Thailand, Vietnam, Indonesia, Brunei and Singapore, among others. Transcontinental flights are also in operation, with routes to North America, Oceania and Europe.
PAL Express functions as a domestic subsidiary of the carrier, with flights to more than 20 cities across the Philippines. Philippine Airlines also has codeshare agreements with several major global providers, including WestJet, Turkish Airlines, China Airlines and Cathay Pacific.
Customers can choose between Economy and Business Class when flying with Philippine Airlines. A personal USB port allows Business Class passengers to sync to their touch-screen TV, where they can listen to their own music, view photos and read PDF documents. Individual lamp lights are positioned next to the reclining seats, which have an adjustable gooseneck shaft to provide the perfect lighting.
Both Airbus and Boeing aircraft make up the company’s fleet. The Airbus A321 family of planes are the most commonly flown for short distance flights within Asia, capitalizing on their fantastic fuel economy. If you are undertaking a transcontinental flight from North America our Europe, it is likely you will travel on one of their Airbus A350 or Boeing 777 aircraft. Check to see if you are flying in their LoveBus, a specially decorated A350 that was made to celebrate 40 years of partnership with Airbus. It has a red kiss mark near the nose of the plane.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.