Overview

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Hotel Serrano By Silken
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Marques de Villamejor, 8, 28006 Madrid, Madrid, Spain
+34 915 769 626

€74+

Overall guest ratings

8.1/10 Excellent
based on 1,258 reviews

Review highlights

  • 9.3
  • 9.1
  • 5.6
  • 5.4

Good to know

  • Great reception
  • Friendly service
  • Great shopping

Nearby

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    About

    Located in Castellana, this hotel is within 1 mi (2 km) of ABC Serrano and El Retiro Park. Prado Museum and Plaza Mayor are also within 2 mi (3 km).

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    Expedia

    AMENITIES

    • Free Wi-Fi
    • Car hire
    • Internet
    • Laundry service
    • Room service
    • No smoking
    • Bar/Lounge
    • Parking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 1,258 reviews
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.2 "City centre within easy reach, said 92%."
      7.5 "Easily accessible by car, said 75%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      9.7 "97% thought the service was very professional."
      7.2 "Housekeeping was great, according to 72%."
    • 6.4 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 6.0 "Breakfast is mediocre."
    • 5.6 "Average comfort."
      5.0 "Beds were acceptable for 50%."
      6.1 "Only 61% said rooms were big enough."
      6.7 "For only 67%, the noise level was all right."
    • 5.6 "Average value."
    • 5.4 "Rooms are ok."
      5.0 "Beds were acceptable for 50%."
      6.1 "Only 61% said rooms were big enough."
      5.3 "For only 53%, the bathroom was ok."
    • 5.2 "Food is average."
    • 3.6 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      0.0 "For 100%, the lobby entrance was sub-standard."
      4.3 "57% were unhappy with the handicap accessible facilities."
      1.3 "87% thought the facilities needed updating."
      4.3 "57% found the grounds unpleasant."
      1.4 "86% didn't like the architecture."
    • 2.3 "Horrible vibe."
      2.2 "78% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
      4.0 "60% didn't like the unstylish hotel."
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    Overall rating

    8.1 Excellent
    based on 666 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      7.0 "Housekeeping was great, according to 70%."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 5.8 "Breakfast is mediocre."
    • 5.7 "Average comfort."
      6.7 "Only 67% said rooms were big enough."
      6.4 "For only 64%, the noise level was all right."
    • 5.5 "Rooms are ok."
      6.7 "Only 67% said rooms were big enough."
      5.4 "For only 54%, the bathroom was ok."
    • 5.5 "Average value."
    • 3.8 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      4.3 "57% were unhappy with the handicap accessible facilities."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 1.9 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall rating

    8.2 Excellent
    based on 163 reviews
    • 9.4 "Terrific location."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 6.3 "Breakfast is mediocre."
    • 5.1 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
      6.6 "For only 66%, the noise level was all right."
    • 4.8 "Rooms are not good."
      4.4 "56% didn't like the uncomfortable beds."
    • 2.0 "Horrible vibe."
      2.1 "79% criticized the unstylish hotel."

    Overall rating

    8.3 Excellent
    based on 75 reviews
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.2 "Generally very clean."
      8.4 "84% said rooms were clean."
    • 6.0 "Breakfast is mediocre."
    • 5.8 "Rooms are ok."
      6.2 "Only 62% said rooms were big enough."
    • 5.6 "Average comfort."
      6.2 "Only 62% said rooms were big enough."

    Overall rating

    8.1 Excellent
    based on 352 reviews
    • 9.3 "Terrific location."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 7.5 "Good cleanliness."
      7.8 "78% said rooms were clean."
    • 6.4 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 5.9 "Breakfast is mediocre."
    • 5.6 "Average value."
    • 5.3 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
      5.0 "Beds were acceptable for 50%."
      6.5 "For only 65%, the noise level was all right."
    • 5.3 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
      5.0 "Beds were acceptable for 50%."
      5.0 "For only 50%, the bathroom was ok."
    • 3.5 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
    • 2.4 "Horrible vibe."
      2.3 "77% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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