Traveller reviews
Overall rating
7.6
Good
Based on 103 reviews
Boarding
7.9
Comfort
7.5
Crew
8.3
Entertainment
6.7
Food
7.5
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MIAT Mongolian information
| IATA code | OM |
|---|---|
| Routes | 16 |
| Top route | Incheon Intl to Ulaanbaatar Buyant Uhaa |
| Airports served | 10 |
| Top airport | Ulaanbaatar Buyant Uhaa |
Recent reviews
Traveller rating
12
12
5
5
2
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6.3
Pros: Crew was great. Food was good for airplane food. Service was excellent.
Cons: Comfort was poor, the plane was old, no entertainment. Very old style airplane.
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10.0
Pros: We were left alone and flight crew didn’t bother us too much
Cons: Nil
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9.6
Pros: WE travelled in business class so it was very relaxing as well
Cons: Boarding was the only issue with people pushing into the line - we off loaded on an aero bridge so all good
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8.6
Cons: Flight was late.These things happen, but made for a late night.
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4.3
Cons: Old planes, very tight knee space if you are over 5’11”
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6.6
Cons: Food was boring and American style. Seats rather tight. Service was not as good as in previous years. Landing was unusually rough. Other than that a perfectly average flight. MIAT used to impress me, though.
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8.0
Good experience!
Pros: Friendly staff, good service, on time flight
Cons: No vegetarian options, very basic entertainment but the flight was short (less than 5hrs)
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6.6
Pros: Food
Cons: Entertainment
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6.6
Pros: The crew was excellent.
Cons: The seat was too small.
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5.0
Cons: This flight was operated by MIAT. I have never been on a plane with such cramped seats. If the person in front tipped their seat back it was almost touching your nose! Nothing on screen for 4 and a half hours and the AC barely functioned, so with a full plane it became unbearably hot!
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9.6
Pros: Was understood and flexible
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2.0
Cons: This was not my flight I did NOT book this flight, why am I getting these messages
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9.6
Pros: Professional and attentive service. I also appreciated that all announcements were in English.
Cons: Nothing.
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9.0
Pros: MIAT has one of the most comfortable sets of B-737. Crew was very friendly and polite.
Cons: I'd like to have additional food for extra money
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6.3
Cons: The food was terrible. Need more water/liquids.
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4.0
Delayed
Pros: They did give us a snack on board
Cons: We were delayed 3 hours. I had no Mongolian money because I was leaving the country. The crew at the airport had no idea about giving people at least a bottle of water. They ignored our requests.
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10.0
Pros: Liked the food and didn't expect it on only a 3 hr flight.
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8.0
Surprise baggage charge
Pros: The airplane was quite new and felt comfortable. The food was delicious and hot. The attendants were helpful and attentive to our needs.
Cons: I wasn’t aware of the $70 (!!!) charge for a second item of checked luggage. In addition to the unanticipated cost, it was a real hassle to pay. The MIAT agent at the ticket counter could not accept payment and I had to leave my passport with her as I waited across the terminal on a different line to pay. Then I had to bring my receipt back to the attendant to get my passport. Now that I know, I would try to find a different airline to fly.
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7.3
Video problems
Pros: Food and service good
Cons: No sound on at one seat, no picture at other
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10.0
One of the best!
Pros: One of the Best Airlines except heavy food.
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2.3
Cons: I don't like
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8.0
Pros: Good
Cons: Nothing
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5.6
Cons: The flight was delayed for almost 2 hours. I wish to get compensation.
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2.0
Ticket agents were worthless
Pros: Getting from point A to point B was fine, it was the ticketing agents beforehand who were the problem.
Cons: I had to change my ticket dates and the ticketing agents took FOUR days to respond the charged me almost $900 for changes that were NOT made then we had to go through the process again before the changes were finally made
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6.0
Safety first
Cons: Crew took off with snow on the wings
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8.0
mongoluan airljne was good
Pros: but Beijjng aeroportvwas not good.
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9.3
Pros: Food is always good on the MIAT flights. I wish that you could check-in in advance to get better seating; I was in the last row of the plane. Service in also great. The run one movie on the screens but the offered headphones are substandard today
Cons: Frustrating that MIAT doesn't partner with more airlines, since they are one of the few airlines into Mongolia. Although you may have 2-3 bag allowance on international carrier you have to pay for more than one checked bag on MIAT unless flying on United
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10.0
Very professional
Pros: Check in was easy and the bags were checked through to my final destination. I had lounge access as I was flying business class.
Cons: My flight time was early so some parts of the airport were not open...not MIAT's fault!
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3.0
Pros: Stewardesses service
Cons: Food, entertainment, boarding and comfort.
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10.0
Pros: A lovely new airplane, a warm and friendly service, and a very comfortable Business Class cabin.
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6.0
Pros: Friendly staff
Cons: White wine in Business was room temperature
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8.6
Mongolian Airlines was Much better than expected!
Pros: The crew was kind, the planes were new and comfy and the food was amazing (for Airline food) on a 3!hour flight. I will absolutely fly them again!
Cons: There was no entertainment really, but that is easily delt with in today's tech age. Also not being able to get tickets ahead of time and the ticket counter at ICN was a HUGE pain, but it was fine I the UlaanBaater side. It would be great to have an e-ticket option for those people not checking bags.?
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3.6
Cons: Getting worse n worse
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4.0
Cons: Same
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7.6
Airline Asiana was good. Passengers were not.
Pros: Asiana is a good airlines. But my flight was crowded with unruly Hindu and Sikh families. Their demands and uncivilized behavior made it unpleasant for me and for the hardworking Asiana flight attendants. Flights departing from the US are much better because the passengers are better behaved. But the behavior of large loads of incoming immigrants are generally deplorable. This is especially intense in coach.
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7.0
Better Than I expected
Pros: The crew and staff were all friendly, helpful, and professional. I was surprised that on a 3 hour flight, they served a full meal and even more surprised that it was quite good.
Cons: First, flying to Seoul then onto USA a few days later should be considered international and allowed 2 bags but they only allow one. Not fair to pay a lot more for a 2nd bag. Second, after boarding and taxiing, the pilot announced that there was a mechanical problem and we would return to the terminal. We all had to get our bags, get off, then get them right back on. All planes have mech problems, but after takeoff I notice things like bathroom lights didn't work. No soap or towels. Speaker system didn't work wel, etcl = general lack of maintenance.
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Flight status
MIAT Mongolian route map
MIAT Mongolian contact information
- OM IATA code
- +976 11 322 144 Call
- miat.com Visit
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